[Resolved]  Nokia / Mobile Phone N8 — defective mobile handset

Address:

Gujarat

Sir,
I purchased Nokia N8 [IMEI NO. [protected]] for Rs 21,700/- from Arihant Mobile Point on 9 September, 2011. I also bought extended warranty on 21 August, 2012 from Abhishek Technology – Nokia Care, (Add: 101/102, Shilp
Square, A – wing, Opp Himalaya Mall, Drive In Road, Gurukul, Ahmedabad)
Since last 1 and half year this phone has given me frequent trouble causing me great loss – mentally and economically due to sheer carelessness, inefficiency and irresponsible behaviour of the company as well as its approved dealers and service personnel. Here is the complete account of this:
The common problems with the phone are -
• The phone intermittently hangs or swithches off
• It restarts sometimes after 4 hours or after 10 hours
• It hangs frequently
• Its touch screen does not respond properly
• It swithces off abruptly during conversation
This has caused me great torture mentally as well as economically as I have lost lot of business due to sudden breakdown of my phone.
I had given this phone for repairs 10 to 15 times in Nokia Care but the phone was always returned with oral assurances. Here is the list of 4 job card details which Nokia Care gave me. (Although I visited Nokia Care several times, they are unwilling to share all the job card details)
Sr No Job Card Number of Nokia Care Date
1 S/W – 120218/17 18, February, 2012
2 S/W – 120821/32 21, August, 2012
3 S/W – 121124/50 24, November, 2012
4 S/W – 130608/58 8, June, 2013
5 S/W – 130624/45 24, June, 2013
6 S/W – 130608/45 11, July, 2013

When the phone got disconnected and switched off on 7th June, 2013; I took it to Nokia Care (Abhishek Technology). The engineer made ridiculous and illogical excuses that: I might have downloaded some applications from unauthorised sources. When I assured him that I had downloaded only a few applications from Nokia Store, he gave me a shocking reply that “Even applications in Nokia Store are infected with virus and Nokia Store is not trustworthy” . When I asked if one should use Smartphone only for making calls and receiving calls, he said that Symbian Belle has such defect and he cannot do anything in this case.
Once again the phone went dead on 24 June 2013 and I took it back to Arihant Technology. They decided to keep phone under observation for 2 days. When I got no call for 6 days, I visited them and they told me that there was some problem with the instrument and needs to be repaired. I was called on 4th July 2013 and I asked what was the problem that took 12 – 13 days for repair. He replied that there was no problem and they had only reinstalled the software and battery. Now this was shocking – if only software had to be reinstalled and battery refitted, why did it take 12 days? Do you imagine how much I loss I had to suffer without phone? Further, when I received the phone its back cover was severely damaged – thus indicating that some tampering was done with it.
Once more the phone went dead on 11 July and I had to immediately rush to Nokia Care. The engineers there tried hard to start the phone but did not succeed. They decided that the phone needs to be sent to the company for repairs. Shockingly, the jobsheet they made S/W – 130624/45mentioned in Final Action Taken column that “the handset was repaired and returned”. Obviously, I pointed it out and got further shock when they said that “It doesn’t matter”. On my insistence, Swatiben scratched it out and put reinward date 11 July , 2013 on the jobsheet.
Sir, in this way, in the last 2 months, the handset was less with me and more than 1 month with Nokia Care. Even today the handset is in custody of Nokia Care. I have visited Nokia Care more than 25 times and it seems that Nokia Care is firm on harrassing me, torturing me and causing me economic losses. If Nokia has some ethics left, it should address this issue at the earliest. Still some patience exists in me and I am waiting for a positive reply.