[Resolved]  Spice Mobile Mi 425 — Repair of mobile under warranty

Address:

Faridabad, Haryana

I purchased a Spice mobile (Model MI 415) through authorized store (HOTSPOT) of the company in Faridabad for Rs. 10200 in June 2012. The company and its store advertised the phone as the Android based phone with latest technical feature. Unfortunately, All my excitement went wrong when it started giving trouble during calls just after 2 months o[censored]se. Occasionally, phone went power off during the call and I need to make it on. Later, it stopped to start up and I handed over it to the Company’s Faridabad service centre on 26.09.2012 (request no. 07100217C90638) through my son. The centre was closed in first week of October due to wrong behavior of centre manager and new service centre was started at other place in Old Faridabad.

After about 12 days, a person from of the old service centre called me and said that I will have to pay about Rs 3525 for the repair. I was shocked to hear as the phone is under warrantee. Actually, they declared the phone out of warrantee which was objectionable from my side but I noticed it only when they called me for approval of repair bill. I did not confirmed them and wrote a mail to their customer care. . The representative of the company talked on 10th Oct an 12th Oct and assured me to recheck the phone and call me back but they didn’t called me later.

I regularly followed my case through mails, phone-calls and personal visit to service centre. In reply to my first mail, I was assured to by the service manager to revert back after checking the case but nothing was been heard after that. The person taking on calls at the previous service centre talks in almost abusing language and refers to contact the company and the new customer centre. It is frustrating and disgusting the way company service centre deal with the customer. Lastly, I requested their service manager to return the phone without repair and they returned it on 9th Nov. after one and half month. The phone is without any fixing screw and it contains lots of scratches. I took the phone under protest.

I am writing this mail to you with good hope to take up this case through your channel. There may be many like us who are suffering due to company’s bad service and customer’s mal-treatment.
-Prabhat Kumar