[Resolved]  The Mobile Store, Hypercity Malad — Software problems with NOKIA LUMIA 720 and rude attitude of THE MOBILE STORE HyperCity Malad

Address:

Mumbai City, Maharashtra

Microsoft has taken over your Mobile phone division, but Nokia you still owe your Loyal Customers. Since 2003, I have been a NOKIA loyal customer and am currently using the NOKIA E63 purchased in Nov 2009. My office handset being the Nokia SUPERNOVA 7210 was replaced about 4 months ago with NOKIA ASHA. With only good experience from Nokia, we purchased a NOKIA LUMIA 720 for my younger child on 6th July 2013. Even though my son experienced a lot of software problems right from the beginning, the staff at THE MOBILE STORE (TMS) – HypeCity Malad reset the phone thrice in less than a month. Eventually we were advised to deposit the handset with TMS, who would send the handset to NOKIA SERVICE CENTRE. We pointed out to TMS that the phone had a crack on the GORILLA GLASS 2 on the lower left hand-side corner of the phone measuring about 2mm in width and approx 1cm in length. Also had minor scratches developed on the upper face of the phone. On 3rd September, TMS Staff called us from the NOKIA SERVICE CENTRE to inform us that NOKIA will not reload the software, because the phone can go dead in the process due to damage to the GORILLA GLASS2. They told me to take back the handset I demanded a written statement from NOKIA SERVICE CENTRE through TMS HyperCity Malad. Neither party is willing to put in writing their diagnosis. My question is why did TMS accept the phone in the first place. As a RETAILER, it is TMS responsibility to act on behalf of the CONSUMER and protect his rights. However THE MOBILE STORE has no ethics where the Consumer is concerned. I had long heated conference call with TMS Store Manager called Prince and the Area Ops Manager Pramod Shetty, who were only concerned about protecting NOKIA SERVICE CENTRE for their own gains and in the process VIOLATED MY CONSUMER RIGHTS! Both TMS staff were extremely rude in their conversation trying to ‘shove their directions that I should take back my phone without a resolution' Since the software issues cannot be solved by the Creator - NOKIA, As a Consumer I expect a refund the RETAILER for a phone that has only proven to be a headache over the past two months. PLEASE NOTE THE BUCK DOES NOT STOP HERE!