[Resolved]  Idea — non activation of free 3G service

Address:

Pune, Maharashtra

I am using Idea postpaid services for last one and half year and this is the worst service they can provide to an old customer. I bought Nokia Lumia 720 on 26 August 2013 and i am also facing the same issue of non activation of free 3G services on my handset.The executives sitting in my idea counter in AUNDH PUNE are not aware about the service only.Even after calling and requesting the customer care executives (technical support) a dozen times nothing has happened.Idea customer care service charges 50 paisa for 3 minutes and still nothing has been done to resolve the issue.The executives are poorly trained with no product knowledge,no technical knowledge and no authority and they are just sitting to pass whatever the customer is speaking.Every now and then they put you on hold searching for information and keep increasing your frustration and your bill.There is no concept of WRAP UP TIME of a call.I would like to complaint against the service provider Idea and Handset provider Nokia not to ensure that the customer is getting the benefits due to him in time and causing a lot of harassment.