Idea Cellular (Aditya Birla Group) — wrong debit for GPRS usage( Extra Charges levied)

Hari1985

from Mumbai, Maharashtra

Address:

Palakkad, Kerala

In utter disgust and disappointment I am forwarding the complaint against IDEA and their service.

IDEA had a plan for GPRS usage : 50 MB free Usage for Rs 5/- per day. Any additional usage will be charged Rs0.05/- for 10 KB.

On[protected] Yesterday) night between 8 pm - 9.30 pm I had used 52.45 MB. ( ie additional usage of 2.45MB) ie 2.45 MB = 2445KB. As per tariff additional usage should be charges as 2445/10*.05 = Rs 12.25/- appx. Insted they had charged me Rs 66/- for addition usage as mentioned as 2.45 MB.

I had contacted Customer care and they had given me a vague reply . I had gone in person to Idea Service center Palakkad today morning[protected] but of no use. They told me again to contact customer care. I had lost my valuable time in contacting customer care and Service centers. Customer care people to be customer friendly

I dont know on what basis they are charging customers . . When I asked for Statement o[censored]sage they told me that they will again charge Rs 50/- for statement. I told them I am ready to bare Rs 50/- and asked for statement in Service center ( Palakkad Idea service center), they told me they don't have any accessibility and asked me to call again to 198( customer care) . I had already registered complaint with idea mentioning the said issues ,complaint Ref No:SR NO. 1-[protected], but of no use.

My details is as under:

Name : Nithin C

Mobile No:[protected]

Please do the needful and help me to get justice as early as possible

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Comments

sharma1076

from Mumbai, Maharashtra

Idea. Aditya Birla group — Undue charges

Dear Sir/Mam

I am writing to you from Daulatpur Chowk, dist. Una, Himachal Pradesh.
I have a complain for my mother's telecommunication network provider. During my visit to her I was using her cell phone for some days. (20Th August, 2011 - 27Th August, 2011) During this period of time I noticed that after every other day there would be a charge from her cell phone that stated last call time 3.60 minutes and charges Rs27.__(eg. from 1 instance)

When I called IDEA to confirm the charges, they said you have been charged for listening to dial tunes. However, which I am sure I never did. However, even this was also possible after a very long struggle after going through numerous executive who said the charge is not updated. Finally after the information, I had to struggle a lot to have a word with a supervisor, when I actually had a word with one of them, he disconnected the call. Since then this has been happening on and off. They have been charging for calling up there hugely paid services like "Ganesha calling" "Dial-er tones" and I am a working professional and very sure of not making those calls, as I was solely using the cell.
I was also given the some high authority in Himachal pradesh for IDEA who would take care her name is Anuradha sood, the number that I was given was: [protected], and you can try any time either the call is cancelled or not picked, but never answered.
Then since that time I started noticing the cellphone charges after every call. There have been times I see a charge after a call received, when asked they said some roaming charge. So a roaming is charged sitting in my home in interiors of Himachal Pradesh.
I am writing this huge letter only to inform about the tactics of this company. And when novice people of a adult age use it I feel bad for all of them who are victim of such wrongful charges.

Seeking some action from you!

Tanya Sharma
[protected]@gmail.com
(If you need the cell number, please contact the mail address)

tahuza

from Bengaluru, Karnataka

Idea Cellular — wrong debit

These service providers are debiting my money by activating one or the other nonsense service inspite of requeting the customer care not to do so again and again. My number is [protected]. I can not tolerate their non sense any more. Out of frustration I may throw their sim in the dust bin.Sometime back I had to fight with their customer care executive ( one Manjunath) who was behaving very rudely with me. Inspite of requesting them to deactivate their voice chat service which is being activated without my knowledge, they have not done so till now and in fact as soon as I recharged my accout three days back , these rascal have again cut my Rs. 30 for the said service. When I spoke to the customer care people, after some argument they have done something wherein my calls are not going to them..........so cheap of them.

shubhashriwar

from Ahmedabad, Gujarat

IDEA MOBILE — Wrong call charges being levied

Phone Number-- [protected]
Problem – Wrong charges are being levied on most calls made. Four complaints to this effect in almost a month, March-April 2012. Four complaint numbers- 1-[protected], 1-[protected], 1-[protected] & 1-[protected]. Spoken to two floor managers & umpteen customer care executive.
Idea Mobile Solution-Two stereotypical messages- Your problem could not be resolved, please contact customer care & the charges being charged are correct & hence we will not be able to refund your money.
Current tariff card applicable—60paisa/ min—Local & STD mobile. 90paisa/min—Local & STD landline.
As the list is exhaustive, all call details cannot be provided.
Thus, details of false charges for only a few calls are as follows.
25/03/2012—[protected]—std mobile- 23:03min—Rs 21.75?
28/03/2012—[protected]—std mobile—3:18min – Rs 3.75?
29/03/2012—[protected]—std mobile—4:38min—Rs 4.65?

mehul boricha

from Vartej, Gujarat

dear
sir
i m using idea service is 6 month and my number [protected] is 15to25 days out of mobile and me last recharge in 119 and i m last calling date:[protected] in 10 minit
my number is ragester fail
plz sir give me in my this munbers
thanks.