[Resolved]  Idea Cellular Western Up — disconnection of mobile no

IDEA Cellular Services — Disconnection of mobile

There was deduction Rs. 20 (10 twice) from my account. for that reason I called up customer care. After the call I got an SMS that the verification of my number was negative, so I have to re-submit my documents. This all happened on 20/08/2010. The message was received in the evening and as I had my MBA classes in the weekend, I again called up the customer care to know if it was ok to submit the documents on monday i.e. 23/08/2010. The reply was positive for me.
To the utter shock of mine the connection went on hold from sunday afternoon. I again called up the customer care and was raedy to leave the class and submit the documents wherever required, however it wa not possible as the offices were closed being a sunday. I had only one question, Idea ppeople were asking me to re-submit the documents after two months of getting the connection, for thi purpose they also diconnect my number and above all they were not giving me an option to do so as their offices were closed on that.
In today's world one can imagine the imortance of phone and it becomes more important wose parents or family live in some other city. My mother calls me up from Kolkata on a daily basis and that day as she was unable to get in touch with me, her BP got increased.
Before all these, I was quite busy with Idea customer care to get rid off the incorrect deductions. How come they decided about my verification being negative all of a sudden.
I have undergone too much of mental stress due to all these for almost a fortnight and demand a strict resolution and compensation for this.

From:- T.G.Ramamoorthy, Pune. Mob NO.[protected]

I am using the above number for the last almost 4 years and using it comfortably till last month. From last month onwards I am getting SMS messages showing and threatening to submit Papers etc. since my papers were not according to their norms. Can the authority tell me what else papers they require than the following - Photographs, Residential proof showing address confirmation, PAN Card xerox copy showing photo identity, My employer Identity card showing my employment proof. These items I have submitted to the Iocal Idea dealer alongwith their printed forms, for three times. Still today also I got the same message again requiring the above papers for the fourth time. The message also threatens that if they are not given within 48 hours the service will be disconnected. I do not understand how they will be asking these papers. I am fed up with this. If they still require the same again and again, I request the authorities to refund the balance amount to me i.e. Rs.95.00 and I shall switch over to other networks who do not harass like this.

Can the Idea authorities tell me how to solve the above harassment and when to solve. I am givine here below my alternate number[protected] or residential land line number[protected]. The Idea number is given to all my friends and relatives and customers, otherwise I would have thrown away the same into dust bin and advise the people not to use Idea services.

If the authorities do not respond to the above complaint I am going to complain with Consumer Court with all proofs because I have got three acknowledgements from the Idea Dealer. I will also claim for mental harassment and claim the damages from them for loss of time and business because of their disconnection earlier two times.

IDEA MOBILE — disconnection

my Idea mobile connection disconnected...why....my bill payments are upto date.(verified through customercare)last bill paid on 27th.april (postpaid connection) my Idea cellular no.[protected]. Reconnect immediately.

Idea Cellular — Improper Disconnection

Idea Cellular has disconnected the lifetime prepaid connection for my cell phone no. [protected] claiming that it has been inactive for 90 days, despite the connection having been used till the date that the connection has been deactivated. On contacting customer case, the Idea Cellular representative stated that the system indicates non-usage for a period of 90 days and therefore the deactivation has been made and cannot be re-connected.

my Idea mobile GPRS connection not working properly, my Idea cellular no: [protected]

Dear Sir,

We wish to inform you that the services for your Idea number has already been activated. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular