[Resolved]  Moglix.com — Order Id : 3857270 is not delivered even after 8 days of delivery date.

Address:Ranchi, Jharkhand

My Order Id : 3857270/order date 06.06.2022 is not delivered even after 8 days of delivery date. On 13.06.2022 I receive a call from delivery person that he will deliver the item on 14.06.2022, but after 13.06.2022 every day they sent a SMS that your item is out for delivery but the the contact person No. provided by the company in the SMS is not picking up the Phone nor they have contacted me.
In the evening they sent the following SMS although I was available in the office from 9.30 AM to 6 PM everyday and this cycle is maintained every day but till date I have not received my order.
[protected][protected][protected][protected][protected]-------
Customer not available x Customer not available at given address and not reachable over phone
[protected][protected][protected][protected][protected]--------
So I request you to kindly look in the matter and ask them to deliver my order to me as soon as possible.

Email Communication Details:
[protected][protected][protected][protected][protected]--------
Ticket Number#693799 - Orders item not delivered till date.
External
Inbox

Moglix
Tue, Jun 14, 11:53 PM (5 days ago)

to me


Hi Mirza Reyaz Beg,

This is a system-generated response to acknowledge receipt of your e-mail.

We request you not to create a new ticket. Lets have further communications on the ticket id in which your new ticket has been merged.

Moglix Care :
This ticket is closed and merged into ticket 693778 by the TicketMerger App!

693799:499625

Moglix
Tue, Jun 14, 11:53 PM (5 days ago)

to me

Hi Mirza,
Greetings From Moglix!
We would like to acknowledge that we have received your request.
A ticket has been created [Ticket Number 693799] - [Ticket Subject Orders item not delivered till date.]. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence.
A support representative will be reviewing your request and will send you a personal response (usually within 24 business hours).
To check the Order Status, please visit Moglix. Login with your registered Mobile Number and click on My Orders section (Link).
Regards,
Moglix Care
[protected]@moglix.com || +[protected]
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Orders item not delivered till date.
On 13th June 2022 deliveryman called and said that he will deliver my order on 14th June 2022 but he has not delivered it yet neither picking up the phone. Kindly look into it and let me know.

Ticket Number #693778 -
External
Inbox

Moglix
Tue, Jun 14, 10:02 PM (5 days ago)

to me

Hi Mirza,
Greetings From Moglix!
We would like to acknowledge that we have received your request.
A ticket has been created [Ticket Number 693778] - [Ticket Subject ]. This interaction is being tracked through the above reference number and we request you not to change the subject line in future correspondence.
A support representative will be reviewing your request and will send you a personal response (usually within 24 business hours).
To check the Order Status, please visit Moglix. Login with your registered Mobile Number and click on My Orders section (Link).
Regards,
Moglix Care
[protected]@moglix.com || +[protected]
[protected]@moglix.ae - UAE Customers
WhatsApp Chat: Click on this link to chat

Home . My Orders . My Account . All Categories . Top Deals . Contact Us .

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Deliveryman refused to deliver on mobile

Re: [#693778]
External
Inbox

Ankit Singh
Jun 16, 2022, 3:15 PM (3 days ago)

to me

Hi Mirza,
Reference Ticket : [#693778]

Warm Greetings from Moglix!

We thank you for writing to us and for giving us a chance to serve you.

With reference to your email mentioned below, we wish to inform you that we are unable to track your order number with the details shared with us. In order to ensure that we are able to amicably resolve your concern, we request you to kindly share your order number or registered email id so that we can review the details and do the needful.

To check the Order Status, please visit moglix.com. Login with your registered Mobile Number and click on My Orders section (https://www.moglix.com/dashboard/order).

Look forward to hear from you and serve you better.

Regards
Ankit Singh

Moglix Care
[protected]@moglix.com || +[protected]
WhatsApp Chat: Click on this link to chat

Home . My Orders . My Account . All Categories . Top Deals . Contact Us .

Nationwide
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Payments
Buyer
Protection
365 Days
Help Desk

This is an automated system email. You are receiving this email because you are a registered customer of moglix.com.
Read our Privacy Policy and Terms o[censored]se if you have any questions.
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On Tue, 14 Jun at 10:02 PM, Mirza Reyaz Beg wrote:
Deliveryman refused to deliver on mobile
________________________________________
If the problem is resolved to your satisfaction, please spare a minute to let us know about your experience by participating in the survey below. Your feedback will help us to serve you better.

Extremely satisfied
Neither satisfied nor dissatisfied
Extremely dissatisfied

693778:499625

Mirza Reyaz Beg
Jun 16, 2022, 3:18 PM (3 days ago)

to Ankit


My order No is 3857270


On Thu, 16 Jun 2022, 15:15 Ankit Singh, wrote:


Hi Mirza,
Reference Ticket : [#693778]

Warm Greetings from Moglix!

We thank you for writing to us and for giving us a chance to serve you.

With reference to your email mentioned below, we wish to inform you that we are unable to track your order number with the details shared with us. In order to ensure that we are able to amicably resolve your concern, we request you to kindly share your order number or registered email id so that we can review the details and do the needful.

To check the Order Status, please visit moglix.com. Login with your registered Mobile Number and click on My Orders section (https://www.moglix.com/dashboard/order).

Look forward to hear from you and serve you better.

Regards
Ankit Singh

Moglix Care
[protected]@moglix.com || +[protected]
WhatsApp Chat: Click on this link to chat

Home . My Orders . My Account . All Categories . Top Deals . Contact Us .

Nationwide
Delivery
Secure
Payments
Buyer
Protection
365 Days
Help Desk

This is an automated system email. You are receiving this email because you are a registered customer of moglix.com.
Read our Privacy Policy and Terms o[censored]se if you have any questions.
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On Tue, 14 Jun at 10:02 PM, Mirza Reyaz Beg wrote:
Deliveryman refused to deliver on mobile
________________________________________
If the problem is resolved to your satisfaction, please spare a minute to let us know about your experience by participating in the survey below. Your feedback will help us to serve you better.

Extremely satisfied
Neither satisfied nor dissatisfied
Extremely dissatisfied

693778:499625

Mirza Reyaz Beg
Jun 17, 2022, 10:59 AM (2 days ago)

to Ankit


My order No is 3857270 will be delivered today or not.
--
Thanks & Regards,
Mirza Reyaz Beg
IT Assistant
Indian Institute of Management, Ranchi
Mob: [protected]

Moglix Care
Jun 17, 2022, 2:25 PM (2 days ago)

to me

Hi Mirza,
Reference Ticket : [#693778]

As per our record, order was out for delivery, hence, they were unable to reach you that's why we were unable to deliver your order on time. Please share an alternate contact number so that we can make sure your order gets delivered to you at earliest.

Regards,
Jayati
Moglix Care
[protected]@moglix.com || +[protected]
WhatsApp Chat: Click on this link to chat

Home . My Orders . My Account . All Categories . Top Deals . Contact Us .

Nationwide
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Secure
Payments
Buyer
Protection
365 Days
Help Desk

This is an automated system email. You are receiving this email because you are a registered customer of moglix.com.
Read our Privacy Policy and Terms o[censored]se if you have any questions.
© 2021 moglix.com | All Rights Reserved

Download Moglix App Now, Mirza Reyaz Beg wrote:
--
Thanks & Regards,
Mirza Reyaz Beg
IT Assistant
Indian Institute of Management, Ranchi
Mob: [protected]

Mirza Reyaz Beg
Jun 17, 2022, 4:20 PM (2 days ago)

to Moglix


New contact number [protected]


On Fri, 17 Jun 2022, 14:25 Moglix Care, wrote:


Hi Mirza,
Reference Ticket : [#693778]

As per our record, order was out for delivery, hence, they were unable to reach you that's why we were unable to deliver your order on time. Please share an alternate contact number so that we can make sure your order gets delivered to you at earliest.

Regards,
Jayati
Moglix Care
[protected]@moglix.com || +[protected]
WhatsApp Chat: Click on this link to chat

Home . My Orders . My Account . All Categories . Top Deals . Contact Us .

Nationwide
Delivery
Secure
Payments
Buyer
Protection
365 Days
Help Desk

This is an automated system email. You are receiving this email because you are a registered customer of moglix.com.
Read our Privacy Policy and Terms o[censored]se if you have any questions.
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On Fri, 17 Jun at 10:59 AM, Mirza Reyaz Beg wrote:
My order No is 3857270 will be delivered today or not.

On Thu, Jun 16, 2022 at 3:18 PM Mirza Reyaz Beg wrote:
My order No is 3857270

On Thu, 16 Jun 2022, 15:15 Ankit Singh, wrote:


Hi Mirza,
Reference Ticket : [#693778]

Warm Greetings from Moglix!

We thank you for writing to us and for giving us a chance to serve you.

With reference to your email mentioned below, we wish to inform you that we are unable to track your order number with the details shared with us. In order to ensure that we are able to amicably resolve your concern, we request you to kindly share your order number or registered email id so that we can review the details and do the needful.

To check the Order Status, please visit moglix.com. Login with your registered Mobile Number and click on My Orders section (https://www.moglix.com/dashboard/order).

Look forward to hear from you and serve you better.

Regards
Ankit Singh

Moglix Care
[protected]@moglix.com || +[protected]
WhatsApp Chat: Click on this link to chat

Home . My Orders . My Account . All Categories . Top Deals . Contact Us .

Nationwide
Delivery
Secure
Payments
Buyer
Protection
365 Days
Help Desk

This is an automated system email. You are receiving this email because you are a registered customer of moglix.com.
Read our Privacy Policy and Terms o[censored]se if you have any questions.
© 2021 moglix.com | All Rights Reserved

Download Moglix App Now


On Tue, 14 Jun at 10:02 PM, Mirza Reyaz Beg wrote:
Deliveryman refused to deliver on mobile
________________________________________
If the problem is resolved to your satisfaction, please spare a minute to let us know about your experience by participating in the survey below. Your feedback will help us to serve you better.

Extremely satisfied
Neither satisfied nor dissatisfied
Extremely dissatisfied

--
Thanks & Regards,
Mirza Reyaz Beg
IT Assistant
Indian Institute of Management, Ranchi
Mob: [protected]


________________________________________
If the problem is resolved to your satisfaction, please spare a minute to let us know about your experience by participating in the survey below. Your feedback will help us to serve you better.

Extremely satisfied
Neither satisfied nor dissatisfied
Extremely dissatisfied

693778:499625

Moglix Care
Fri, Jun 17, 6:31 PM (2 days ago)

to me

Hi Mirza,
Reference Ticket : [#693778]

We have shared an alternate contact number with the concerned team for earliest resolution.

Regards, '
Jayati
Moglix Care
[protected]@moglix.com || +[protected]
WhatsApp Chat: Click on this link to chat

Home . My Orders . My Account . All Categories . Top Deals . Contact Us .

Nationwide
Delivery
Secure
Payments
Buyer
Protection
365 Days
Help Desk

This is an automated system email. You are receiving this email because you are a registered customer of moglix.com.
Read our Privacy Policy and Terms o[censored]se if you have any questions.
© 2021 moglix.com | All Rights Reserved

Download Moglix App Now, Mirza Reyaz Beg wrote:
New contact number [protected], Mirza Reyaz Beg wrote:


Mirza Reyaz Beg
Jun 18, 2022, 11:29 AM (21 hours ago)

to Moglix


My Order Id : 3857270 will be delivered today or not kindly confirm.I am really very disappointed with the service of moglix.com.I have to purchase many items but how can I trust moglix in this situation and refer others to buy items from moglix.com

[protected][protected][protected][protected][protected]--------
Was this information helpful?
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Jun 27, 2022
Complaint marked as Resolved 
My order delivered to me on 25.06.2022
Moglix customer support has been notified about the posted complaint.
Jun 25, 2022
Updated by Mirza Reyaz
Till date my order is not delivered to me.
Jun 25, 2022
Updated by Mirza Reyaz
Till date my order is not delivered to me. every day they change the date of delivery by one day after 12.06.2022.

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