Moglix — Crocodile kitchen sink CR-13

This sink was delivered without the necessary coupling and pipe that had been advertised as included in its cost. Being a square hole it is not easy to find a replacement to fit. For over a week now I have been emailing and speaking to the company about this. After over 20 emails, attempts at whatsapp and speaking to customer representatives we have got nowhere. Except to be called liars since they claim it was included in the package. It was not and to support this I had sent a photo of the package with its label where it is clearly written only the sink is included. I really suggested you avoid this company. It has been a most unhappy experience. From the first I have also asked that they provide the part number so we can at least try and find it elsewhere. Even this they have not done. So we are left with an unusable installed sink.
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Dear Sir, We understand that this has been an unpleasant experience and we intend to turn it around. We request you to send us your order id and will have this resolved at the earliest.
I am happy to report that after many phone calls, emails, arguments etc I eventually found someone helpful and the missing items were sent and have been received. So all resolved.

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