[Resolved]  Moglix — faulty product received

I ordered an vox 1800 watt induction cooktop from moglix on 19/12/18 at time of purchase its delivery date was 26/12/18 but it delivers on 04/01/2018 after th product arrived i unboxed the package the product was i get was novella 2000 watt at first i think it was vox induction cooktop but when i tested product it was faulty it was started irregular and soon my one area of house electricity short circuited, after that i again started the cooktop electricity again shot circuitted

my order id was 2429228

i want my full refund of product that i was paid

after the incident i called the customer care 5 or 6 times but they disconnect every time after 1 minute saying that our customer care head was busy on another complain please try again later,
after that i contact on their custumer care email and they responded after two days

images link :-http://www.mediafire.com/file/sic931jwt0eirus/complain_imags.7z/file

i uploaded images on mediafire and given a link because hre i cant upload image if imag size is greater than 2 MB