Moglix — Order delivered part of product and return /exchange request declined

Address:

West Godavari, Andhra Pradesh

Hi this is ramchandra I have ordered Kirloskar pump along with controle pannel. My order is is[protected].
On 24 th may order is delivered with one box. But that box contain controle pannel only. The pump I have ordered is missing. Immediately I have raised a request for exchange of product but that request is declined by moglix team. Why they behave like this. I have shared pics of delivered product. Showing what product has been delivered and invoice copy attached To box
Pls send missing product to me
Regards
ramchandra