Moglix — Order ID - 6267413 defective product received refund or replace

Address: Noida

Order Id - 6267413, Microtek EML 10090 Automatic Voltage Stabilizer. Serial no.- 24F0V[protected]. Purchased on 4th may 2025 and delivered on 13th may 2025. After Unboxing, During the installation the electrician noticed that the voltage stabilizer was not turning ON. When we tried to turn it on, the mcb switch that is installed on the stabilizer main supply which is used to turn ON the stabilizer keeps tripping down and the bypass switch working fine which is used to bypass the voltage stabilizer function. Which I attached the video. While trying to turn it on we also smelled something burning. And also noticed the rust on the backside on the stabilizer on the terminal screws which I also attached the photo. Next day after delivery on 14th may 2025, I raised a return request which was rejected by you. I raised a total 3 return requests again and again till the return period was over. Through customer care I was always told that just reach the Microtek helpline for the replacement. I reached them and filled a complaint Call no. MJHR[protected]. A day after the Microtek representative reached me and told me we can only provide you the repair service for the voltage stabilizer that you bought from Moglix.in case of replacement or return you need to reach the moglix. I intentionally refused the Microtek representative for the repair. I only insisted on return or replacement because I paid for the brand new first hand product, which should be working properly at the time of delivery. Which you guys don't try to understand. After delivery if the product was working fine then after usage if something bad happens then the voltage stabilizer got damaged then it is okay for me to reach the Microtek for the repair and the product should get repaired if it is under warranty. But when I received the defective product on arrival, to whom should I reach? To whom I paid or the brand? Strange thing is that when I called your helpline I was told that thereturn/ replacement period was over and we can't do anything regarding this issue. Coustomer support keeps telling me that the brand is serving you for the repair. I'm extremely dissatisfied and frustrated with your product and service delivery. Is this the right way to run the company? Where are ethical and moral values? If the customer pays you the full amount and in return what the customer gets is the defective product which you guys want me to keep and get it repaired. WOW!! At last we can say that the customer paid the full amount and in return the customer got the repaired product. Nice! The customer just bought the headache from you, not the product.
Regarding this issue I filed the complaints on the National consumer helpline. If you are unable to address my issue then I must reach for the legal action against you in the district court and I will also raise demand for the compensation, as I was begging you for the resolution, this thing keeps me in frustration.