[Resolved]  Moglix — Refund not received yet

Mistakenly, I had placed an order for the weighing machine in subject with ORDER# 3099955 on 28th Dec, 2020 by choosing Prepaid option as they didn't have Pay on Delivery option for the product. The order was delivered to me on 31st December, 2020.
After receiving the product on 31st December, 2020 found that the entire set of product is damaged and cheap in quality with respect to the price quoted for the product ( ₹ 3, 874), the look and feel of the product was entirely THIRD class and the parts received were almost all damaged.
On 31st Dec, 2020 itself the refund and return request was raised, however the REFUND is not processed yet for the same. The item was picked up also delayed on 2nd Jan, 2021 evening and it has not yet been received by Moglix it seems. Every time I raise the request to update them on my REFUND status, they say it is in process and I need to wait for 24 to 48hrs.
Request you register a hard complaint against the company and their pathetic services towards customer's hard earned money.
WORST PART IS THEY VERY WELL KNOW THAT THEY PROVIDE SUCH A PATHETIC SERVICE, HENCE THERE IS NOWHERE THEIR ESCALTION MATRIX IS UPDATE APART FROM THEIR CUSTOMER CARE EMAIL ID AND CUSTOMER CARE PHONE NUMBER WHICH IS OF NO USE.
+91-[protected]
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Aug 6, 2021
Complaint marked as Resolved 
Moglix customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2021
Moglix Customer Care's response
Hi Abhishek, We deeply regret the inconvenience caused to you. We would like to inform you that refund of Rs 3874/- has already been successful from our end. We request you to kindly check the status with your bank. In case of any further concern, please contact us at[protected]:00 AM to 9:00 PM) .
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