I had ordered the product Make: Balwaan 4 stroke Red side pack crop brush cutter MTAK-EN-BR-689 online through moglix app. The product was sold by Modish Tractoraurkisan Pvt Ltd, Jaipur, Rajasthan. The product was having return policy for damaged with in 2 days and for defective with in 7 days.
The value of the item is Rs 9900 /-
The item was received against my order No. 4629026 on 28-Jun-2023. Unfortunately the item could not be opened with in 3 days as I was busy with personal reasons. On the forth day ie on[protected] when the consignment was opened I was shocked to see the product casing was physically damaged. On raising the request for return in the portal, the same was rejected stating return policy for damaged is only 2 days.
Since the item could not be returned, I tried to assemble the product. Now I was surprised the clutch coupling is totally wobbling and the handle mounting assembly unit was having crack thereby the product sent is not only physically damaged but also defective.
so I once again raised the request about the defective item in the portal on the 6th day ie on[protected]. But my request was once again closed stating that the item is damaged and not defective and the return policy for the damaged item is 2 days from the date of delivery.
I tried to contact the customer care and explain the problem but their are not ready to accept the problem is defective and claiming only about the return policy of 2 days for the damaged item.
Hence, I here by request the concern to kindly intervene in this issue and arrange for return and refund of the product.
G Richards
No.33, 26th Block, ParashakthI Road
ShakthI Nagar, Mysore
570029
Mobile No. [protected]
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