Moglix — Worn torn product sent even after replacement

Godwin Goveas

Website:

moglix.com

I had ordered an inverter battery trolley( diamond ppc compound single battery trolley) and to my surprise was delivered torn, broken, worn used by elsewhere and sent to me ...I applied for return through emails documented and with great difficulty moglix sends the pickup person assuring me replacement (chkd and verified )
today i received the replacement as though new packing & to my surprise the same old box which was used, torn, worn was sent back to me & moreover the delivery person runs away even before i open the box... In this way i spend my time ewith useless moglix who only write emails saying that they have escalated my issue to the top officials...Horrible useless people playing around with customer sentiments & that too twice...Is there any help from you people to mess up and get my refund...The photos also dont upload being just 3.4 mb...Horrible

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Moglix customer support has been notified about the posted complaint.

Apr 18, 2021

Updated by Godwin Goveas my contact number is +91 [protected]
i am fed with these emails ...action need to be taken