[Resolved]  Moglix — Wrong product delivered

Wrong product with a different model number was delivered. But now they have rejected the replace or return request. Ordered a wheelchair of model number KL524L. But they delivered KL524 without lever system. The website had mentioned the wrong model number which led me to buy the product in the first place. Paid Rs 29, 048 for the product and I am stuck with the wrong product. Order number 3362399. The customer care doesn't even have the courtesy to provide an explanation why they have rejected the request. They have sent ne the same automated or robotic reply several times.