Moglix — Wrong specification product delivered

Address:

D-188, Sector-10 NOIDA, Pin: 201301

Date of incident/order delivered----26/10/2023
Invoice No. : MS[protected]
Order No. :[protected]

SELLER
Name: Bhairav Enterprises
City: Hanumangarh
State: Rajasthan
GSTIN No: 08DJFPK3293C1Z9

BUYER
Name: Kantharaju dh
Address: Doddayachenanahalli 2nd block, madavinakodi post,
krishnarajapetet Doddayachenanahalli 2nd block, madavinakodi post
krishnarajapete taluk Hariharpura
City: Mandya
State: Karnataka
Pin Code: 571605
Phone: [protected]
S.N
o
Description of
Goods HSN/SAC Qty Unit Unit
Price Total Discount GST
Tax %
IGST

Description of Goods-Luminous 330W
24V
Polycrystalline
Solar Panel, LUM
24330

Full description of incident
========================
As we requested Solar panel with specification as 330W and 24V, instead of it we received/Company delivered 335 watts and more than 24 volts which violation of consumer protection. Anyhow we tried to spoke with customer care but they reluctantly rejected our request without proper response.

As per the invoice bill has been provided with right specification product was totally different. Kindly address this ASAP and do the quick needful regarding return of product and delivering right one.

We ordered this product from Moglix ecommerce website. Kindly address this issue with Moglix and Luminous.