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Mondelez India Foods / Cadbury India Complaints & Reviews

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Updated: Mar 30, 2026
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Mondelez India Foods / Cadbury India reviews & complaints page 19

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I
Ishita Beotra
Jan 2, 2022
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Address: Jabalpur

I have Cadbury fruit n nut chocolate and it’s almost white in colour and taste is also pathetic
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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    Ravi1426
    Jan 1, 2022
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    Dear Sir/Madam,

    We are running a medical shop in Vijayawada.
    We recently came to know that we are eligible for a free Cadbury Fridge in the year 2017.
    But still we didn't receive the fridge.
    The concerned distributer not responding correctly.
    Kindly check and do the needful.

    Our shop address:

    KV Reddy medical and fancy stores.
    9-42-47
    Ravi chettu centre K T Road.
    Vijayawada
    520001

    mob: [protected]
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
    Ravi1426's [Complaint's author] reply, Feb 8, 2022
    Dear Team,
    Still issue not resolved.
    The concerned hanumath Reddy not responding to our calls.
    Kindly look into this and resolve.
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      V
      Vinita98
      from Jaipur, Rajasthan
      Jan 1, 2022
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      I bought a bornwill from near by shop ...n when i ate that it didn't taste as usual and when i went back to the shopkeeper he said it was nt his fault because packt have different expiry taste
      And it has mrp of 90
      But from last year i always paid rupees 100 for the chocolate i know the rate because this is my favourite chocolate
      90 was when it comes in plastic pcking nt in paper box
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      We thank you for contacting us. To enable us to understand your concern please write to us at [protected]@mdlzindia.com providing us with your complete contact details (full name, address and telephone number), product details (batch code and pkd) and purchase details (name and address of the shop from where you have purchased this. Look forward to hearing from you.
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        V
        VibhorGoyal2504
        from Palwal, Haryana
        Dec 31, 2021
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        Address: Shop no 81new grain market

        Dairy Milk / Dairy Milk Silk
        The taste is not like the signature Dairy Milk .
        As i had enjoyed like 10 years back, at that time on buying even a 5-10 rupee dairy milk we used to find a foil wrap inside of the plastics.
        Even now i continuesly find a white layer on the chocolate, if company claims that it does not affects it's nutritional level but it does affects it's taste. We buy it because of the taste not for the nutrition it gives.
        Please look into the matter as Cadbury Dairy Milk is the only chocolate that comes in mind of any indian when thinks to buy a chocolate.
        Thank you
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. Please note there has been no change in the recipe of Cadbury Dairy Milk .For all our products we carry out a robust shelf life test to make sure that our products are fine and only after we are satisfied with all the parameters do we launch. From these tests we realized that the most important thing is the seal integrity and we make sure that we have packaging that insures that. Even when we have moved to a single layer packaging from a 3 tier packaging we have the outer laminate to protect the product and improved the sealing quality. As an environmentally conscious company we do know that reduced packaging without any compromise on product quality is better. You can also write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          praphu prabhu
          Dec 31, 2021
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          I m in perumbakkam chennai. sm provision store is here. We bought four dairy milk chocolates . The chocolate inside small insect is there.
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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            I
            Infinity_cab\'s official
            Dec 31, 2021
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            Address: No:20, Lenin St, Subbaiyah Nager, Ariyankuppam, pondicherry - 605007
            Website: Cadbury.com

            I'm.. Purchasing a Dairy milk At 31/12/2021 Evening 6.00pm.
            Place : Pondicherry, india.
            So, I'm Buyed a dairy milk tobad it's Not Good for a Health. It's fungus Chocolate.
            It's Mfg Date :10/21
            So, Losing a ₹.40. Pls Give me a Rupees.
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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              M
              Mayankchanani
              Dec 30, 2021
              Resolved
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              Resolved

              Yesterday on 29th dec 2021 I bought a Cadbury dairy milk silk mousse worth ₹80 from More market Bangalore and when I opened it I got a moving insect coming from inside the chocolate. After knowing this, my father who's a income tax lawyer wants to sue the company in case they don't provide me a compensation of ₹25lakhs
              Feb 9, 2022
              Complaint marked as Resolved 
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Verified Support
              Jan 03, 2022
              Mondelez India Foods / Cadbury India Customer Care's response
              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                S
                Shanthi physio
                Dec 30, 2021
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                Address: 281 Rubavathy enclave, TH Road, old washermenpet, Chennai 21

                Complaint regarding Cadbury dairy milk silk mrp 70rs. Cover was oily nd after remove the cover chocolate inside fungus growth look like a black in color. They r not expired
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                  V
                  Venkataraju K V
                  Dec 28, 2021
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                  Resolved

                  Brought 3 daily milk chocolates on Sunday. We founds insects inside chocolates. very poor quality..
                  Feb 13, 2022
                  Complaint marked as Resolved 
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 29, 2021
                  Mondelez India Foods / Cadbury India Customer Care's response
                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                    N
                    Nandini Vaidya
                    from Mumbai, Maharashtra
                    Dec 28, 2021
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                    We received the celebration in gift but chocolates are in worst condition inside the and it taste bad
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                      T
                      TarunTyagi199
                      from Ghaziabad, Uttar Pradesh
                      Dec 27, 2021
                      Resolved
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                      Resolved

                      Got a 150 rs chocolate pack 20 days ago. All chocolates are bad. Photos.attached. they are not expired as well. Feb 2022 is the expiry. Refund my money
                      Jan 28, 2022
                      Complaint marked as Resolved 
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Dec 27, 2021
                      Updated by TarunTyagi199
                      Not resolved
                      Verified Support
                      Dec 28, 2021
                      Mondelez India Foods / Cadbury India Customer Care's response
                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                        C
                        CsachinK
                        from NEW DELHI, Delhi
                        Dec 27, 2021
                        Resolved
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                        Resolved

                        Address: 641/2 deoli village new delhi 110062

                        26.12.2021 At approx 9:30 mins we bought a Dairy Milk Silk Chocolate. From the shop whose address is - Near Tinu Public School Sangam Vihar New Delhi 11008. When I opened it for food its color was very bad I thought it is bad I checked the expiry date. So Bah Chocolate was 17 months old which had expired. When I asked to return that chocolate, the shopkeeper said that it is very bad from above, I cannot take it back.

                        I want to tell you that dairy milk chocolate is also called children, if a small child eats such an expired chocolate, then something could happen to him. Because children do not have the knowledge of Expire.

                        Request you to get the SP done strictly if you do not want to spoil yourself in the coming time.

                        regards
                        Sachin Choudhary
                        [protected]
                        Feb 12, 2022
                        Complaint marked as Resolved 
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 28, 2021
                        Mondelez India Foods / Cadbury India Customer Care's response
                        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                          praveenkanagarla
                          from Vijayawada, Andhra Pradesh
                          Dec 25, 2021
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                          I am one of the whole seller in Vijayawada. Recently I have purchased some cases of Rs.45 Cadbury F&N for reselling. When I opened the Rs.45 Cadbury F&N Cases I found MRP 45 on Inner boxes but, MRP 40 on products and I found 2 Inner Boxes in every case like this.I'm getting number of calls from my all sub wholesale customers which who purchased from me. I'm losing my Shop reputation Due to this issue. I'm attaching some photos for reference.
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          Dec 25, 2021
                          Updated by praveenkanagarla
                          Sorry...It's MRP
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                            S
                            Saksham Manocha
                            Dec 24, 2021
                            Resolved
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                            Resolved

                            I have a complaint regarding Cadbury dairy milk silk mrp 160
                            When j opened it was looking fully white colour rather than coffe and its taste was so bad
                            Feb 14, 2022
                            Complaint marked as Resolved 
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 27, 2021
                            Mondelez India Foods / Cadbury India Customer Care's response
                            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                              I
                              iamkanika
                              from Delhi, Delhi
                              Dec 22, 2021
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                              Complaint for product quality and taste

                              I had purchased a box of cadbury daily milk chocolate worth rupees 1080 from my nearby shop on 20/12/21 for my niece birthday. But I found all chocolate in the box spoiled and looks like some bacteria present in the chocolate.
                              Please resolve my problem....
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                              S
                              Sidra Khaleel
                              Dec 22, 2021
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                              Please provide me a reason why Cadbury choki’s production was discontinued ?
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              We thank you for writing to us. Depending on consumer demand, this was a consumer decision. We do trust you are enjoying the other delicious products offered from the House of Cadbury.
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                                A
                                Anushna Garg
                                Dec 21, 2021
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                                Resolved

                                I had ordered the Cadbury hamper on Diwali as a gift for someone and the hamper has not been delivered yet. I was trying to reach out for a very long time but couldnt. I am attaching the order details that I received after ordering,
                                Jan 23, 2022
                                Complaint marked as Resolved 
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 22, 2021
                                Mondelez India Foods / Cadbury India Customer Care's response
                                Thank you for your enquiry. Your order[protected] was attempted for delivery by Bluedart on Nov 3rd, but the consignee refused to accept the package. Please see the details attached. So the shipment was returned to the warehouse. If you have any further queries, please contact us.

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                                  M
                                  Mukul somani
                                  Dec 20, 2021
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                                  Address: Jaitsar

                                  I purchased a dairy milk fruit and nuts of rupees 40 from nearby shop and when i opened a chocolate its grenish from the upper side looks like some bateria present on the chocolate.
                                  Very bad experience with purchasing
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                    P
                                    pick_ikon
                                    from Bareilly, Uttar Pradesh
                                    Dec 18, 2021
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                                    Mondelez India does not even have any complaint handling procedure. My health condition has fallen due to their unhealthy chocolate and they do not even care for handling complaint. One person company who does not even have a senior official to respond to complaint. Will drag you to court.
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    Feb 18, 2022
                                    Updated by pick_ikon
                                    No response yet from company.
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                                      S
                                      Sourya Shrivastava
                                      Dec 18, 2021
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                                      Resolved

                                      Address: Tatibandh raipur (cg)

                                      We purchased your product on 16th Dec 21 and when we opened it we found only 5 pieces of cakes out of 6 (as mentioned on your product box).
                                      It was very disappointing to know that such a renowned company made this mistake while packaging.
                                      Such type of mistakes can surely spoil your company's goodwill.
                                      Jan 21, 2022
                                      Complaint marked as Resolved 
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 20, 2021
                                      Mondelez India Foods / Cadbury India Customer Care's response
                                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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