Claimed

Mondelez India Foods / Cadbury India Complaints & Reviews

2.8
Updated: Feb 17, 2026
Complaints 1710
Resolved
854
Unresolved
856
Contacts

File a complaint to Mondelez India Foods / Cadbury India

Having problems with Mondelez India Foods / Cadbury India?

File a complaint and get it resolved by Mondelez India Foods / Cadbury India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mondelez India Foods / Cadbury India reviews & complaints page 19

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Ravi1426
Jan 1, 2022
Report
Copy

Dear Sir/Madam,

We are running a medical shop in Vijayawada.
We recently came to know that we are eligible for a free Cadbury Fridge in the year 2017.
But still we didn't receive the fridge.
The concerned distributer not responding correctly.
Kindly check and do the needful.

Our shop address:

KV Reddy medical and fancy stores.
9-42-47
Ravi chettu centre K T Road.
Vijayawada
520001

mob: [protected]
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
Ravi1426's [Complaint's author] reply, Feb 8, 2022
Dear Team,
Still issue not resolved.
The concerned hanumath Reddy not responding to our calls.
Kindly look into this and resolve.
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V
    Vinita98
    from Jaipur, Rajasthan
    Jan 1, 2022
    Report
    Copy

    I bought a bornwill from near by shop ...n when i ate that it didn't taste as usual and when i went back to the shopkeeper he said it was nt his fault because packt have different expiry taste
    And it has mrp of 90
    But from last year i always paid rupees 100 for the chocolate i know the rate because this is my favourite chocolate
    90 was when it comes in plastic pcking nt in paper box
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    We thank you for contacting us. To enable us to understand your concern please write to us at [protected]@mdlzindia.com providing us with your complete contact details (full name, address and telephone number), product details (batch code and pkd) and purchase details (name and address of the shop from where you have purchased this. Look forward to hearing from you.
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      V
      VibhorGoyal2504
      from Palwal, Haryana
      Dec 31, 2021
      Report
      Copy

      Address: Shop no 81new grain market

      Dairy Milk / Dairy Milk Silk
      The taste is not like the signature Dairy Milk .
      As i had enjoyed like 10 years back, at that time on buying even a 5-10 rupee dairy milk we used to find a foil wrap inside of the plastics.
      Even now i continuesly find a white layer on the chocolate, if company claims that it does not affects it's nutritional level but it does affects it's taste. We buy it because of the taste not for the nutrition it gives.
      Please look into the matter as Cadbury Dairy Milk is the only chocolate that comes in mind of any indian when thinks to buy a chocolate.
      Thank you
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. Please note there has been no change in the recipe of Cadbury Dairy Milk .For all our products we carry out a robust shelf life test to make sure that our products are fine and only after we are satisfied with all the parameters do we launch. From these tests we realized that the most important thing is the seal integrity and we make sure that we have packaging that insures that. Even when we have moved to a single layer packaging from a 3 tier packaging we have the outer laminate to protect the product and improved the sealing quality. As an environmentally conscious company we do know that reduced packaging without any compromise on product quality is better. You can also write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        praphu prabhu
        Dec 31, 2021
        Report
        Copy

        I m in perumbakkam chennai. sm provision store is here. We bought four dairy milk chocolates . The chocolate inside small insect is there.
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          I
          Infinity_cab\'s official
          Dec 31, 2021
          Report
          Copy

          Address: No:20, Lenin St, Subbaiyah Nager, Ariyankuppam, pondicherry - 605007
          Website: Cadbury.com

          I'm.. Purchasing a Dairy milk At 31/12/2021 Evening 6.00pm.
          Place : Pondicherry, india.
          So, I'm Buyed a dairy milk tobad it's Not Good for a Health. It's fungus Chocolate.
          It's Mfg Date :10/21
          So, Losing a ₹.40. Pls Give me a Rupees.
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Mayankchanani
            Dec 30, 2021
            Resolved
            Report
            Copy
            Resolved

            Yesterday on 29th dec 2021 I bought a Cadbury dairy milk silk mousse worth ₹80 from More market Bangalore and when I opened it I got a moving insect coming from inside the chocolate. After knowing this, my father who's a income tax lawyer wants to sue the company in case they don't provide me a compensation of ₹25lakhs
            Feb 9, 2022
            Complaint marked as Resolved 
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Verified Support
            Jan 03, 2022
            Mondelez India Foods / Cadbury India Customer Care's response
            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Shanthi physio
              Dec 30, 2021
              Report
              Copy

              Address: 281 Rubavathy enclave, TH Road, old washermenpet, Chennai 21

              Complaint regarding Cadbury dairy milk silk mrp 70rs. Cover was oily nd after remove the cover chocolate inside fungus growth look like a black in color. They r not expired
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Venkataraju K V
                Dec 28, 2021
                Resolved
                Report
                Copy
                Resolved

                Brought 3 daily milk chocolates on Sunday. We founds insects inside chocolates. very poor quality..
                Feb 13, 2022
                Complaint marked as Resolved 
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Verified Support
                Dec 29, 2021
                Mondelez India Foods / Cadbury India Customer Care's response
                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  N
                  Nandini Vaidya
                  from Mumbai, Maharashtra
                  Dec 28, 2021
                  Report
                  Copy

                  We received the celebration in gift but chocolates are in worst condition inside the and it taste bad
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    T
                    TarunTyagi199
                    from Ghaziabad, Uttar Pradesh
                    Dec 27, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Got a 150 rs chocolate pack 20 days ago. All chocolates are bad. Photos.attached. they are not expired as well. Feb 2022 is the expiry. Refund my money
                    Jan 28, 2022
                    Complaint marked as Resolved 
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Dec 27, 2021
                    Updated by TarunTyagi199
                    Not resolved
                    Verified Support
                    Dec 28, 2021
                    Mondelez India Foods / Cadbury India Customer Care's response
                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      C
                      CsachinK
                      from NEW DELHI, Delhi
                      Dec 27, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: 641/2 deoli village new delhi 110062

                      26.12.2021 At approx 9:30 mins we bought a Dairy Milk Silk Chocolate. From the shop whose address is - Near Tinu Public School Sangam Vihar New Delhi 11008. When I opened it for food its color was very bad I thought it is bad I checked the expiry date. So Bah Chocolate was 17 months old which had expired. When I asked to return that chocolate, the shopkeeper said that it is very bad from above, I cannot take it back.

                      I want to tell you that dairy milk chocolate is also called children, if a small child eats such an expired chocolate, then something could happen to him. Because children do not have the knowledge of Expire.

                      Request you to get the SP done strictly if you do not want to spoil yourself in the coming time.

                      regards
                      Sachin Choudhary
                      [protected]
                      Feb 12, 2022
                      Complaint marked as Resolved 
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 28, 2021
                      Mondelez India Foods / Cadbury India Customer Care's response
                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        praveenkanagarla
                        from Vijayawada, Andhra Pradesh
                        Dec 25, 2021
                        Report
                        Copy

                        I am one of the whole seller in Vijayawada. Recently I have purchased some cases of Rs.45 Cadbury F&N for reselling. When I opened the Rs.45 Cadbury F&N Cases I found MRP 45 on Inner boxes but, MRP 40 on products and I found 2 Inner Boxes in every case like this.I'm getting number of calls from my all sub wholesale customers which who purchased from me. I'm losing my Shop reputation Due to this issue. I'm attaching some photos for reference.
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        Dec 25, 2021
                        Updated by praveenkanagarla
                        Sorry...It's MRP
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Saksham Manocha
                          Dec 24, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          I have a complaint regarding Cadbury dairy milk silk mrp 160
                          When j opened it was looking fully white colour rather than coffe and its taste was so bad
                          Feb 14, 2022
                          Complaint marked as Resolved 
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 27, 2021
                          Mondelez India Foods / Cadbury India Customer Care's response
                          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            I
                            iamkanika
                            from Delhi, Delhi
                            Dec 22, 2021
                            Report
                            Copy

                            Complaint for product quality and taste

                            I had purchased a box of cadbury daily milk chocolate worth rupees 1080 from my nearby shop on 20/12/21 for my niece birthday. But I found all chocolate in the box spoiled and looks like some bacteria present in the chocolate.
                            Please resolve my problem....
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy
                            S
                            Sidra Khaleel
                            Dec 22, 2021
                            Report
                            Copy

                            Please provide me a reason why Cadbury choki’s production was discontinued ?
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            We thank you for writing to us. Depending on consumer demand, this was a consumer decision. We do trust you are enjoying the other delicious products offered from the House of Cadbury.
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Anushna Garg
                              Dec 21, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              I had ordered the Cadbury hamper on Diwali as a gift for someone and the hamper has not been delivered yet. I was trying to reach out for a very long time but couldnt. I am attaching the order details that I received after ordering,
                              Jan 23, 2022
                              Complaint marked as Resolved 
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 22, 2021
                              Mondelez India Foods / Cadbury India Customer Care's response
                              Thank you for your enquiry. Your order[protected] was attempted for delivery by Bluedart on Nov 3rd, but the consignee refused to accept the package. Please see the details attached. So the shipment was returned to the warehouse. If you have any further queries, please contact us.

                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Mukul somani
                                Dec 20, 2021
                                Report
                                Copy

                                Address: Jaitsar

                                I purchased a dairy milk fruit and nuts of rupees 40 from nearby shop and when i opened a chocolate its grenish from the upper side looks like some bateria present on the chocolate.
                                Very bad experience with purchasing
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  pick_ikon
                                  from Bareilly, Uttar Pradesh
                                  Dec 18, 2021
                                  Report
                                  Copy

                                  Mondelez India does not even have any complaint handling procedure. My health condition has fallen due to their unhealthy chocolate and they do not even care for handling complaint. One person company who does not even have a senior official to respond to complaint. Will drag you to court.
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  Feb 18, 2022
                                  Updated by pick_ikon
                                  No response yet from company.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Sourya Shrivastava
                                    Dec 18, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: Tatibandh raipur (cg)

                                    We purchased your product on 16th Dec 21 and when we opened it we found only 5 pieces of cakes out of 6 (as mentioned on your product box).
                                    It was very disappointing to know that such a renowned company made this mistake while packaging.
                                    Such type of mistakes can surely spoil your company's goodwill.
                                    Jan 21, 2022
                                    Complaint marked as Resolved 
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 20, 2021
                                    Mondelez India Foods / Cadbury India Customer Care's response
                                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      N
                                      Nitin02kidu
                                      Dec 17, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: F 107 Sai dreams city Mahatma Gandhi Nagar Amlidih Raipur Chhattisgarh

                                      Cadbury company is playing with customers life. I bought Cadbury celebrations from Raipur, CG Shop. Complete chocolate set is rotten. However in the date is not expired. I have kept few packets intact so that I can show you. Not sure what is the provision in this case. This is completely risk with life and wastage of money. Strict action should be taken against these companies.
                                      Dec 18, 2021
                                      Complaint marked as Resolved 
                                      Cadbury is providing rusty/rotten chocolate to customer. Playing with customers life and money.
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      Dec 18, 2021
                                      Updated by Nitin02kidu
                                      Not sure how the status is resolved. No resolution is provided yet.

                                      Verified Support
                                      Dec 20, 2021
                                      Mondelez India Foods / Cadbury India Customer Care's response
                                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                                      Helpful
                                      3 other people found this review helpful
                                      3 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit