Mondelez India Foods / Cadbury India Complaints & Reviews

Our store is in operation since the month of March 2021. We are asking for a freezer for our chocolates. The customers are complaining regularly of the quality of Cadbury chocolate as it melts due to severe summer heat.
I have made several requests for a freezer as it would boost our sale of Cadbury chocolates...but the dealer(Ms Paramjyoti Enterprise, Jalpaiguri) is in constant denial mode.
I would request you to look into the matter and find a solution to our problem.

In a packet of cadbury celebration gems packet i found a odd shaped pink things which is not in shape of gems

I had find something in my Cadbury home treat which is white in colour and something like some insect egg

Hi Team,

we bought "Cadbury dairy milk roast almond " chocolate at Samarth dhooth dairy at Raver, district jalgoan, state - Maharashtra, PIN 425508.

we found chocolate was covered with fungus (may be) and it was not looking normal.

We have shared pics of chocolate and shop also.

kindly have a look at chocolate pics and confirm whether its really bad product OR its looks like that only.

If it look like that only then you can ignore IF not please go ahead with complaint and take strict action.

not able attach photo in complaint as site is having issues.

Yesterday bought 3 Celebration packet of cadbury 50 Rupees each. But the chocolates were not in good condition as it was visible that it can't be consume . After consuming one child is now suffering from food poisoning. This kind of product is not acceptable from such a big brand. It's really not a good thing .

Found insect in cadbury dairy milk

Dear whoever,
I'm writing to inform you that, I'm very unhappy after reading your mail about the cancellation of my following two orders, for which I received an order confirmation, which was supposed to be delivered on 23rd Aug 2021. This was not expected from reputed companies like yours. Because you canceled my orders you spoiled my Raksha Bandhan, I am very unhappy with your services. Your inefficient employees were unable to even complete my two orders.I will prefer not to order in the future from CADBURY INDIA.And you suppose to compensate for such unexpected/unethical behavior.Â

ORDER[protected] Date 8/16/21 INR 450 Order Confirmed ORDER[protected] Date 8/16/21 INR 450 Order Confirmed

I am Rohit Vishwakarma Complaining regarding cancellation of my order no[protected], without my permission and also wasted my precious time (they kept the order in process till 5 days )

I order the product on 15 Aug hoping that product will deliver before rakshabandhan and it supports to deliver on 20 th Aug.
But today I got message from cadburygifting that I my order is cancelled...

I am very angry from cadburygifting service that they wasted my time and also cancelled order without my permission...

Now I cannot get any order deliver from any portal on or before Rakshabandhan.

I want compensation for doing cheat on me and also order my product again.

I had order first time from Cadbury with order ID[protected].but your service is pathetic, Cadbury is the only big in names not in service I swear not to order again from your worst ever company. Remember always company never make big with his endorsement and promises but with service itself. And I also suggest my dear ones that never purchase Cadbury items neither offline nor online 🙏🙏

I am karyana merchat in the name of M/s Aggarwal Karyana Store Vpo Mullanpur Distt.Ludhiana-141101 (Punjab ) Contact No. +[protected]
From past 6 Months I have demand to Local dealer For Chocolate Refrigerator to Display the chocolates & its Products but dealer Said I Have
Submit the request to our Higher Authority but no response from the dealer end so Kindly Consider my Complaint & take Neccessary action Because I Love Cadbury Products & i also expand the sale of cadbury products but no coperation from company .

Regards : Des Raj
M/s Aggarwal Karyana Store
M: +[protected]
+[protected]
+[protected]

The distributor told me one month before in july that the salesman will pickup the expiry stock on 20 August now they are denying. I request you to please look into this matter and take a serious action against salesman- Banwari lal sharma and the distributor- Manoj kumar.

I am Neha Mehra from Rishikesh Uttarakhand and i am writing this compalint to raise a concern regarding a bad experience which i had to face with cadbury diary milk family pack.
I am a die-hard fan of cadbury diary milk chcolates and I used to buy it very frequently, But the quality of diary milk chocolate (family pack) bought last time ie on jan 8 august 2021 was so pathetic. I opened the packet and had few pieces and felt there is a some taste and texture difference. Noticing that I opened the entire packet and was shocked to see the pathetic condition of chocolate. (Please find attached the images). We checked the expiry date to confirm whether this is a mistake by the retailer. But surprisingly the packed date was 6/21 and I understood expiry date is not over and the problem is with the manufacturer. More over, the whole night I was having severe stomach ache.

I initially thought to go to consumer court, but then thought to raise our concern to the company itself, since I have been eating diary milk chocolates from our childhood and it is for the first time we are facing this. I don't know what is the reason for the deteriorating quality of our favourite chocolate brand from childhood days. On 8/8/21 I placed complaint and 10/8, 15/8/21 I placed reminder regarding my complaint, I received I call from your side that you will take that product by 13/8 but no action has been taken till now.
I am really very disappointed with your this behaviour. If my complaint doesn't get resolve as soon as possible I will definitely go to consumer court regarding this.

I found insect in cadbury Dairy milk today, check once before you eat.It was manufactured in march 2021.
Cadbury Dairy Milk

Kindly note that there is no executive of Cadbury visiting our shop for order since many days. We are calling your executive for your product order but they are not responding at all. Is this your service. They are not taking order and supplying Cadbury products to us. Kindly look into the matter and do needful.
Cadbury person [protected]

Regards
Dinesh solanki
[protected]
Gf23 sheetal pan
Darshanam highview
Nr Sayajipura water tank
Gujarat Vadodara 390019

I had ordered a rakshabandhan gift hamper with order number:610159 on 5th of august and estimated delivery date was 12th august. Its 19th now and the product is not yet delivered and their has been no update regarding status of the order.

I have written numerous email but have received no reply. Have tried to contact customer care but the number given on the website doesnt work. It all feels like an elaborate scam.

Dear Team,

I had purchased this Dairy milk chocolate from local shop in Andheri (Mumbai) and found the same in rottened and fungused condition (Photograph attached)

I had bought this chocolate on 03/08/21 and Manufacturing date on packet was mentioned 04/2021 (Photograph attached)

Kindly look into the matter since it is very shocking and now we have to think twice before purchasing such product from Cadbury.

Regards,
Mumbai, India

Dear sir / maam
We order cadburys products but the delivery boy mis placed 1 box of cadbury celebration pack
Not this was the first time it happened 2 to 3 times
The money has given of full box
I hope you will take any action regarding this issue
Thank you
Komal

I placed and order of dry fruit chocolate pack today 17th August at 12pm but I want to cancel this order so I requested cancellation at 5 pm . But didn't get any response from them. Also according to their policy, order won't be cancelled after 24 hours . I have mailed cadbury thrice. Still not a single response.

The distributor of Cadbury in my locality the Mauranipur Jhansi Uttar Pradesh, 284204 is not coming to my shop 'Babba ki dukan'.
Please tell the distributor to visit my shop to take order for Cadbury items.
I want to buy the Cadbury products like celebration pack, etc.

Date : 16th Aug, 21
Location : Pune

We purchased a bunch of 5star chocolates last week. Yesterday while eating one of the chocolate, there was a sharp metal piece inside the chocolate. My mom was able to luckily detect it and she quickly spat it out.
Had the kids in the family been eating this, this would have turned out to be a disaster. The metal piece was sharp and could have easily caused internal bleeding.
I am attaching pictures for your reference. I tried reaching the official 5star pages on FB and Insta as well as sent an email to the official email address. I don't the customer support team paying any heed to this. If this an issue with a batch of chocolates, then I am worried about others who would be consuming the chocolates.