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Mondelez India Foods / Cadbury India Complaints & Reviews

www.mondelezinternational.com/india
2.8
Updated: Mar 30, 2026
Complaints 1711
Resolved
855
Unresolved
856
Good! Mondelez India Foods / Cadbury India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Mondelez India Foods / Cadbury India step up their efforts to fully resolve all complaints 👍
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Mondelez India Foods / Cadbury India reviews & complaints page 28

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A
ASurana
Jul 16, 2021
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Hello,
I’m Anjali Surana, I’m Jain… My complaint is that ‘e’ code *E442* means glycerol…. Glycerol is obtain from both animals and plants…. Then in Cadbury dairy milk which one is used as they give green mark on it …..
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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Hi, thank you for writing to us. We would like to inform you that animal fat is not present in any of our products and all our products manufactured and sold in India are 100% vegetarian. The green dot on the wrapper signifies that. If you still need some clarification/additional information, please write to us at [protected]@mdlzindia.com providing your contact details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited.
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    H
    Happy ady
    Jul 15, 2021
    Resolved
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    Resolved

    Address: Mondelez india foods prvt limited,unit no 2001,20th floor,tower-3(wingC)One International Centre,Parel,Mumbai.400013

    I've received this as my gift. All The dairy milk chocolates and 5star chocolates in the box both found to be in worst condition. The taste was soo horrible, the chocolate was soo hard and filthy. I never expected this from a great reputed chocolate company .
    Batch no.[protected]
    M.dt 05/03/21
    Best before 10/21
    Jul 19, 2021
    Complaint marked as Resolved 
    The company has respondedd very quick and they gave small celebration pack as complimentary . Thankyou
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Jul 15, 2021
    Updated by Happy ady     Code F10305A

    View replies
    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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      Dalraj Parihar
      Jul 14, 2021
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      Siri Pabuji Kirana and General Stores delivery boys in shop attack shop owner and hand facture distributor Koi solution Nahin uska ulta distributor shop wale ke upar attack Aise agency Walon Ko aap nikal dijiye kya ki Shravan ka koi ulta Dukaan wale ke upar exam Lagaya hi please aap kuch kariye is distributor ke liye Kuchh aap action dijiye sar distributor agency name Swastik Enterprises 12/07/21 Hyderabad Telangana
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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      We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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        P
        Pranay Lahiri
        Jul 14, 2021
        Resolved
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        Address: JAGGANATH ENCLAVE .FLAT B. 2ND Floor. FLAT NO-204. COURT MORE. AGRANI LANE. ASANSOL 713304

        I have purchased a celebration pack on 8th July, with expiry date 01/22. And gifted to a boy's birthday. After some day when he was talking same, his mother saw a fungal package.
        Aug 22, 2021
        Complaint marked as Resolved 
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Verified Support
        Jul 19, 2021
        Mondelez India Foods / Cadbury India Customer Care's response         Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          A
          allensaji1
          Jul 13, 2021
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          I am a retailer, bought products in bulk, turns out the product is expired. the seller is not willing to take back the product. what should be my next move?
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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          We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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            P
            poorvapandey
            Jul 13, 2021
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            Yesterday i have received a cadbury dairy milk silk in a gift. I am really dissatisfied with your product. There is a horrible odour of refined oil coming out of it.
            Please look into this matter.

            Regards
            Poorva pandey
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            View replies
            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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              S
              Shubham1168
              Jul 12, 2021
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              I had baught a Cadbury dairy milk minis chocolate pack and these are full of white dotes. i got defective chocolates in my cadbury pack and found defective product quality.
              its scaring me that i have eaten few chocolates.

              So, pls take action on this.

              Thanks & regards,

              Shubham
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                V
                Vaibhavsm Mohod
                Jul 11, 2021
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                Address: Suitgirni Road Amravati.

                Hello,
                Inpurchased cadburry from USHA medicles, saroj colony sutgirni road, amravati, maharashtra on 20th of june aaprox,

                And qulity of product was soo bad, I have returned product in same shop, he called yours sales guy, and he assured me nreturn,

                But till now I did not get any return,
                Please look into this and help me,

                Best regards,
                Vaibhav Mohod
                [protected]
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                We thank you for writing to us. To enable our sales officer to call upon you please write to us at [protected]@mdlzindia.com and provide us with your full name, address telephone number. We await to hear from you.
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                  A
                  Anjuuss
                  Jul 11, 2021
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                  Resolved

                  Strange texture.dont knw if it's safe to consume
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 12, 2021
                  Mondelez India Foods / Cadbury India Customer Care's response                   Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                    D
                    Dinesh Ghube
                    Jul 10, 2021
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                    Address: C/o Prathmesh Medical and General Stores Deulgaon, Deulgaon Dhangar Tal Chikhli District Buldhana

                    Dear sir / madam
                    I can't find herewith your email address details as it was protected.
                    So i am replying the same on it.
                    My shop Name is Prathmesh Medical and General Stores Deulgaon Ghube Tal Chikhli district Buldhana Maharashtra India 443201.
                    Contact no.[protected]
                    E-mail [protected]@gmail.com
                    Name Dinesh Dnyaneshwar Ghube
                    Sir your distributor can not provide goods at our store, we have to always collect goods from distribution center. He behaved rudely during deals. He can't provide GST bill always he says will provide you next time. On always demand of counter display refrigerator he says it can not come from company you can purchase it from home appliances shop. We can't entertain you for same.
                    Sir we need counter display from increase our sale kindly do needful
                    Regard
                    Dr. Dinesh D. Ghube
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    View replies
                    We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                      S
                      SWAPNA JOO
                      Jul 8, 2021
                      Resolved
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                      Resolved

                      Address: Yanam

                      Sir
                      My locality cadbury distributor is not delivered cadbury products

                      Every shopkeeper has go to the distributor point and collect the stock. And also they have not given any scheme to the shopkeepers.

                      So please take action on the distributor

                      The distributor name is
                      Sri sai agencies
                      Yanam
                      East godavari
                      Andhra pradesh
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      View replies
                      We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                        R
                        RAJ KUMAR SRIVATAVA
                        Jul 4, 2021
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                        Address: Kolkata

                        Sir/madam

                        I am eating your Cadbury chocolate from my childhood but today when I bought chocolate for my son from near by shop i purchased 3 chocolates in which one was ok but after opening rest two I was shocked, after opening the wrapper the chocolate was spoiled by fungus. When I saw the expiry date it wasn't expired i.e on the packed it was written PKD 05/04/21 10:29, (on both of them) it's not good you have no right to play with lives of our children. UNFORTUNATELY MY CHILD HAS EATEN SOME PORTION OF YOUR SO CALLED CHOCOLATE, IF ANY MISHAPPENING OCCURS THAN I WONT BE SILENT.
                        AND I WANT YOUR EXPLANATION.
                        I AM SENDING YOU THE IMAGE OF YOUR FUNGUS CHOCOLATE

                        Regards

                        Raj Kumar
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        View replies
                        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                          D
                          Dinesh Ghube
                          Jul 4, 2021
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                          Resolved

                          Address: C/o Prathmesh Medical and General Stores Deulgaon, Deulgaon Dhangar Tal Chikhli District Buldhana

                          We are purchasing your product from Chikhli stockist, of Buldhana District 443201 in Maharashtra. stockist till not provide GST bill avails he says will provide you in next time. deals very roughly and till on regular demand of display refrigerator which requires to keep on counter to increase our sale. he says it did not come at our stock center Retailers should purchase itself, if you want this then you can buy it from shops.
                          this is not the proper way to deal with retailers and not good things, do not provide original GST bills, and also not providing display counters.
                          kindly solve my issue.. and reply to me on my mail [protected]@gmail.com and contact on +91 [protected]
                          regard
                          Dr. D. D. Ghube
                          C/o Prathmesh Medical and General Store
                          Deulgaon Ghube, Tal Chikhli, Dist, Buldhana
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          View replies
                          We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                            A
                            ajayps
                            Jul 4, 2021
                            Resolved
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                            Resolved

                            On 15th June 2021, my son had his 1st birthday. And got 7 to 8 packets of Cadbury celebrations big packet as gift.. and we refrigerated as usual we do with dairy milk chocolates.. but after opening the sealed pack, only the dairy milk chocolate seemed like powdered substance Instead of smooth chocolate.. rest all gems, 5star chocolate we in good condition.. what must be the reason can I know.. m now 38 years old.. and had dairy milk chocolate as one of my favorite since my childhood.. never that sort of issue arrised.. please let me know the reason.. so dat my kids too would enjoy our favorite Dairy milk chocolates..
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            View replies
                            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                              D
                              Dharitri Mishra
                              Jul 2, 2021
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                              Resolved

                              I have brought 3 psckets of Cadbury Oreo Original Chocolatey Sandwich (Vanilla Creme) Biscuit Family Pack, 300g from Amazon pantry recently. Those products are of poor quality and my daughter fell sick after eating them. The product even appears to be fake and duplicate.

                              After contacting amazon they did not gave a proper explanation. It seems amazon is procuring this product from suspious vendors making fake product in West Bengal.

                              Amazon order number: ORDER #[protected]
                              Invoice No : SCCC-389399
                              Order Date: 24.06.2021
                              Invoice Details : WB-SCCC[protected]
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              View replies
                              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                Y
                                Yasheswini Kandimalla
                                Jun 30, 2021
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                                Resolved

                                Temptations Almond Treat

                                On 25 June, I bought Cadbury Temptations, Almond Treat Flavor being a fan of temptation chocolate, I am a very frequent buyer of this chocolate. But it came to great disgrace when I opened my chocolate and there was just half chocolate even though there were no signs of opening the pack. The chocolate shape was unusual and was not given in the exact amount as promised by the company. The chocolate was half empty and appeared as half eaten...
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                                But_first_food
                                Jun 29, 2021
                                Resolved
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                                Resolved

                                I had bought a dairy milk silk red velvet. When I opened the fully sealed pack, the white paper cover that usually is used to cover the foil covered chocolate was soaked in oil. The chocolate too had a bad and oily smell.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                View replies
                                Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheesecake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We trust you enjoy other delicious products offered by Cadbury. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details
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                                  P
                                  Pavan341
                                  Jun 29, 2021
                                  Resolved
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                                  Resolved

                                  Address: Satuluru

                                  We bought 3 boxes of 20 rupees dairy milk for occassion and we find fungus in all 3 boxes we have wasted our money we are unsatisfied
                                  Aug 12, 2021
                                  Complaint marked as Resolved 
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 30, 2021
                                  Mondelez India Foods / Cadbury India Customer Care's response                                   Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                    Kiran Gummadidala
                                    Jun 28, 2021
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                                    Resolved

                                    I bought dairy milk roasted almonds big pack and while I’m eating the middle piece of it I had some crunchy feel in my mouth. I thought it might be chocolate foil and taken out of my mouth. By seeing the dark colour of it I got suspicious and had taken close inspection and found that it is roasted bug.
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    View replies
                                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                      R
                                      Rajamaniiii
                                      Jun 27, 2021
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                                      Resolved

                                      I bought a dairy milk chocolate the manufacturing date is 02.21 but there is fungus on it. I bought 6 other chocolates along with this and everything has these spots . Is it safe to eat
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      View replies
                                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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