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Mondelez India Foods / Cadbury India Complaints & Reviews

www.mondelezinternational.com/india
2.8
Updated: Mar 30, 2026
Complaints 1711
Resolved
855
Unresolved
856
Good! Mondelez India Foods / Cadbury India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Mondelez India Foods / Cadbury India step up their efforts to fully resolve all complaints 👍
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D
Deb Chat
May 14, 2021
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Damage Cadbury celebration product

I was purchased a cadbury celebration few days back but the product is damage though the product is not expeir. What to do now . How could you compromise with quality....
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Rupal Mathur
May 14, 2021
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Address: A 148 malviya nagar jaipur ,rajasthan

To the team,
Tomorrow I order two small Cadbury's celebration 50 rs packs for my kids, in which the Cadbury bar (dairy milk) found of bad quality, and having white colour fungus on it .this was sooo bad, by mistake my 2 year son eat some part of it..can't accepted from company like Cadbury to deliver such a bad quality product..I am writing to you to take some immediate action on it...
Aug 7, 2021
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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    John Alhat
    May 8, 2021
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    Address: Topaz B18-01 Godrej hill, Barave road,next to D-mart,Khadakpada Kalyan 421301 (9930747095)

    I bought 2 dairy milk today and both are faulty on one choclate we didn't find the dairy milk logo and another one we got half inside I'm sharing both images.
    Aug 7, 2021
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    May 08, 2021
    Updated by John Alhat     I bought 2 dairy and both are faulty on one choclate didn't have dairy milk logo on it and another one is half cholate inside

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    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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      Kshiteej Patel
      May 6, 2021
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      The chocolate was within its expiry date (pkd on 03/01/21) and unopened till I opened it to find oily and sticky secretion all over the paper cover giving off a foul smell. I didn't open the golden foil but the foul smell is very prominent. Please provide support.
      Aug 7, 2021
      Complaint marked as Resolved 
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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        Asmi Mukherjee
        May 1, 2021
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        Yesterday I bought a Cadbury Temptations Almond Treat and now while I opened the paper cover I saw that the upper corner portion of the chocolate bar was missing. The packet was intact. It was neither torn nor leaked!! I always trusted Cadbury but never really imagined that it was becoming fraud like the others too!!!
        Aug 7, 2021
        Complaint marked as Resolved 
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          Anand Manmadhan
          Apr 28, 2021
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          Address: Amritha, ORA F126(3), Odankuzhi, Thirumala P.O

          I bought a dairymilk (₹40) and it was packed on 09/03/21. When i opened the seal, i saw this pattern on the choclate. It seems disturbing.
          Please do the needful.
          I'm attaching images with this complaint.
          Aug 7, 2021
          Complaint marked as Resolved 
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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            J
            Jyothi Priya n
            Apr 26, 2021
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            Address: Bangalore

            Hi Team, I bought a box full of dairy milk chocolates for my sons birthday to distribute to his friends, as i opened one chocolate from the box, the color was changed and spots were seen.. then i taught the product must be expired but it was manufactured 29.01.21 and hold 12 months of expiry...
            Aug 7, 2021
            Complaint marked as Resolved 
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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              Smart Shabeer
              Apr 26, 2021
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              Address: 28-ishva illam, 1st East street, Line medu, gugai

              Cadbury Bournville 70% dark . This chocolate is very bad and taste is very worst. So please stop the product. The product quality is very worst. I'm not satisfied.some health issues will come.i vomit it. Thank you
              Aug 7, 2021
              Complaint marked as Resolved 
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              View replies
              You notified. Ok but don't take action I want other Cadbury chocolate for my 100/-
              Reply
              We would like to inform you that Cadbury Bournville 70% dark has been well accepted by consumers ever since its launch. In fact it was launched because of demand from consumers. However, we note your feedback. Assuring you of our best attention at all times.
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                Vikashgoel1
                Apr 21, 2021
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                Fridge box can not received

                Address: Chapui khash colliery,kalipahari, Paschim Burdwan,West Bengal-713339

                I am a grocery shop owner.My shop at chapui khash colliery, kalipahari, Paschim Burdwan, West Bengal-713339.
                I sale Cadbury chocolate at my shop since 16 years. I demand many times a fridge box for sale Cadbury chocolate to your sales team but your sales team give no response.So pls see the matter and provide me a fridge box for better sale in future....
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                Mohammad Ayoub
                Apr 21, 2021
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                Address: Amda Kadal Lal Bazaar Srinagar Jammu and Kashmir

                I Hazari Provisional Store
                I want new Cadbury chocolates cooler please give me new cooler. I have already complained so many times.
                Regards,
                Mohammad Ayoub Hazari
                Hazari Provisional Store
                Cell:- [protected]
                Address:- Amda Kadal Lal Bazaar, Srinagar Jammu And Kashmir
                Aug 12, 2021
                Complaint marked as Resolved 
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Verified Support
                Apr 22, 2021
                Mondelez India Foods / Cadbury India Customer Care's response                 Hi, We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                  Priya2310
                  Apr 20, 2021
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                  I bought a pack of Cadbury Hot chocolate on April 6th and its manufacturing date on Pack was 11/2020, according to the pack the expiry date was 12 months from the manufacturing date (i.e. 11/2021) I opened it on 19/04/2021, and found live worms with worm web in the pack. I use it for my kids and just imagine the after effects if i haven't checked before using. I am totally disappointed with the cadbury company for risking in other's life like this and not sure how fssai has issued certificate for such standard less company.
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 21, 2021
                  Mondelez India Foods / Cadbury India Customer Care's response                   Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                    V
                    Venkata Vikram Gangichetty
                    Apr 18, 2021
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                    Address: Kompally

                    Dear Sir,

                    This is with regards to the chocolate we purchased Qadbury Temptations Almond Treat from pista house today. When we opened the pack the chocolate was half of the actual size. This is not at all expected from Qadbury.

                    Kindly find the attachment of the photographs of the same.
                    I would request to escalate this immediately and make sure you address it.

                    With Regards

                    Vikram
                    Sr BM
                    Intas Pharmaceuticals
                    [protected]
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    View replies
                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                      S
                      sahil insa
                      Apr 16, 2021
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                      Resolved

                      Chocolate color and quality are not good.it comes in 2 color brown and half in silver
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Apr 16, 2021
                      Updated by sahil insa                       Defected

                      View replies
                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                        RajanShaw
                        Apr 15, 2021
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                        Address: Bhudeb Mukerjee Road , Barabarar, Chandannagar , Hooghly, 712136

                        My current visicooler is 5 year old and its cooling capacity is not enough to store products well. Since 2 years i am requesting my local distributer to replace my visicooler but they ignore me to last 2 years.
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        View replies
                        We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                          Gunjantyagi
                          Apr 10, 2021
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                          Resolved

                          There was a dead fly with web and eggs on my fuse chocolate. What you guys are going to do about it
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          View replies
                          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                            Kaushal Agr
                            Apr 7, 2021
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                            I have found the piece of cotton cloth in Cadbury Crackle. This is major quality issue, irresponsible behavior and matter of negligence. This may caused big health issue.

                            Date of Purchase : 31.03.2021
                            Location of Purchase : Town Bazaar, Kamothe, Navi Mumbai

                            Opened on date : 07.04.2021
                            Manufacturing Date : 01/2021 ( Expire after 12 months)
                            Other product details are attached in photographs
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 08, 2021
                            Mondelez India Foods / Cadbury India Customer Care's response                             Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                              DN Shah
                              Apr 5, 2021
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                              I had purchased one fruit & nut chocolate and on opening, it is found rotton from inside. see attached video.

                              You can either refund or replace.

                              Name: D N Shah
                              Add: 803, Shatrunjay, Neelkanth Valley, Rajawadi, 7th Rad, Ghatkopar East, Mumbai - 400077

                              Ph: [protected]
                              email: [protected]@hotmail.com
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                Ilam Pãŕïţhì
                                Apr 3, 2021
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                                Resolved

                                Address: 4/271 ,near co-operative Bank,mullukurichi(po)

                                I have bought Cadbury Bournville raisin and nuts. I opened the pack and half of the pack filled with air not with chocolate...its was badly
                                disappointed when opened..so please give me the reason.
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                View replies
                                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                  Neha Bansal Agarwal
                                  Apr 2, 2021
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                                  I opened 3 fresh packs of Cadbury dairy milk but found them all to be infected with fungus and is inedible. They all are packed on 01/2021 and absolutely under the edible period as per standards . Then why I got my product bad.
                                  This type of quality is not expected from a brand like you.
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  View replies
                                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                    Rizwan Komath
                                    Mar 31, 2021
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                                    Address: Sangam Pan shop Sangam hotel Karad 415110
                                    Website: Www.consumercomplant.com

                                    Hlo my name is Rizwan I have a pan shop near Sangam Hotel Karad, Maharashtra, 415110, which is Sangam Pan shop
                                    Which is a 3 star Hotel and i have a shop beside of it. Its been a nearly a month our Cadbury fridge is not working we've given complaint to dealer of our city. They just send some guy and told us that this fridge have a gas leakage after that there is no process please do something fast that i get a another fridge/cooler
                                    Because of not working of fridge the customers are not buying the chocolates if they don't buy it. It will be expire soon we buy approximately 10000 in a month
                                    I hope you will you will do whatever you can as soon as possible please

                                    My contact number . [protected]
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    View replies
                                    Hi, We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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