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Mondelez India Foods / Cadbury India Complaints & Reviews

2.8
Updated: Mar 30, 2026
Complaints 1711
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856
Unresolved
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Mondelez India Foods / Cadbury India reviews & complaints page 34

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J
jatin_ahuja
from Powai, Maharashtra
Jan 2, 2021
Resolved
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The dispenser fridge stopped working 4 months ago. We contacted our Cadbury distributor "Harsh Marketing, Napier Town, Jabalpur, M.P." but he is not doing anything to get the it replaced or repaired. Please help us solve this issue.
Aug 7, 2021
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
jatin_ahuja's [Complaint's author] reply, Jan 4, 2021
Hi, I am not able to see your number or email. Where to check it?
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    V
    Vinod Chandekar
    Jan 2, 2021
    Resolved
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    Address: E-103, Stapatya-2, Behind Keya Motors,, Chhani Jakat naka, TP-13, Vadodara

    We have brought Cadbury dairy milk chocalate pack from D Mart Sayajiganj Vadodara. The manufacturing date 10/2020, . however, after opening of packet, each chocalate quality is not at par. We have used only one chocalate, . however, due to quality issue as we are using these chocalate on regular basis the same had been put in dustbin. We have destroyed 3 chocalate and remaining 15 chocolate are with us. Due to poor quality, you are requested to do needful and replace the same.
    Aug 8, 2021
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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      Priya1307sharma
      from Powai, Maharashtra
      Dec 30, 2020
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      Address: H.no 321/30 chakbhikampur behind marhi Devi temple Kanpur road

      I would like to bring to your notice that the Cadbury dairy milk chocolate with the manufactured date 21/10/2020 and the barcode number K01021 A1 looks like chocolate which usually it doesn’t . I have bought a Cadbury dairy milk silk chocolate from shop on 29/12/2020 after tearing the packet I found pesticides in my chocolate.

      Kindly look into this matter
      Aug 8, 2021
      Complaint marked as Resolved 
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Verified Support
      Dec 31, 2020
      Mondelez India Foods / Cadbury India Customer Care's response
      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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        G
        ghoribo
        Dec 24, 2020
        Resolved
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        I bought 10 pieces five star chocolate dated : 20 December 2020 and 6 pieces are completely spoiled out of ten.
        this incidence happened at location Narkatiaganj Bihar- pin code 845455
        The condition of five star chocolate deteriorated and made fungal wherein tiny insects are creeping, 8/20 date mentioned on the rapper of the five star chocolate. I approached to the local shopkeeper and asked for replacement but he completely denied and replied now company send that type of spoiled chocolate.

        I am urging to the Cadbury company for compensation
        Regards
        Shahnawaz Khan
        kshah.[protected]@gmail.com
        Aug 6, 2021
        Complaint marked as Resolved 
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Verified Support
        Dec 28, 2020
        Mondelez India Foods / Cadbury India Customer Care's response
        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          U
          Uha Pranavi
          from Delhi, Delhi
          Dec 24, 2020
          Resolved
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          Sir, I would like to bring to your notice that the Cadbury dairy milk chocolates with the manufactured date 07/2020 and the barcode number[protected] looks like chocolate which usually it doesn’t . I have bought 3 chocolates and all of them are looking the same way with some white granule like and spore like structures on the surface of the chocolate whereas cutsection of the chocolate do not have such kind of granules.
          The overall colour is also not the same as how original classic dairy milk looks.
          As Cadbury is the brand trusted by many people around the world from kids to elderly, this kind of products make the people to think twice before their second buy in the future.
          Aug 8, 2021
          Complaint marked as Resolved 
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Verified Support
          Dec 28, 2020
          Mondelez India Foods / Cadbury India Customer Care's response
          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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            N
            Nidhin88
            Dec 22, 2020
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            I bought 2 Dairy milk red velvet Oreo worth Rs.80 each. Found that the chocolate smelled like spoilt milk or something rotten. Taste was also like something spoilt. Total waste of money. Didn't expect this from a reputed company like Cadbury. Felt like they are interested in just making money by using their already gained reputation. Wonder if the product was introduced to market without being checked for quality by not even a single quality manager. Should be affected by corona for not noticing that foul smell!! Should be withdrawn from market with immediate effect, with out cheating more customers who buy this product believing their company. Also why the product is still in market without any remedial action even after these many complaints from customers? Means Cadbury didn't give any value for its customers feeling or what??
            Aug 6, 2021
            Complaint marked as Resolved 
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Verified Support
            Dec 23, 2020
            Mondelez India Foods / Cadbury India Customer Care's response
            Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheesecake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We trust you enjoy other delicious products offered by Cadbury. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details.
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              Balraj Parab
              Dec 21, 2020
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              I recently baught a dairy milk Cadbury flavour: Oreo red velvet. When I first tested it, I found something wrong. Then I closely took the smell of the chocolate, I came to know that the chocolate is rotten. Bad smell is coming out of it and I spat it out immediately. This is disgusting. I sent a mail as well on [protected]@mdlzindia.com but nobody looked into this. I did not expect such a ridiculous behaviour from a reputed company like you.
              Aug 5, 2021
              Complaint marked as Resolved 
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheesecake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We shall be grateful if you could let us know the email id used by you to send us an email so that we can assist you better.
              Balraj Parab's [Complaint's author] reply, Dec 24, 2020
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                A
                AlariyaVikas
                from Powai, Maharashtra
                Dec 14, 2020
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                Address: Bank colony near SK Resort at Baba Pizza Shop Bhiwani (127021)Haryana

                I bought Cadbury chocolate of rupees 160 from my near by shop on 12 December 2020 for my mom's birthday. But the chocloate was completely rotten and bitter in taste not sweet and from botten it was like melted.
                it was not expired but bitter in taste and rubbish and i had to threw that away
                It ruin birthday wish
                Aug 5, 2021
                Complaint marked as Resolved 
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                  T
                  T vidyasagar
                  Dec 9, 2020
                  Resolved
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                  Address: AMADALAVALASA, srikakulam, pin 53185, andhrapradesh,india

                  Respected sir/madam,

                  I ( T.VIDYASAGAR) purchased 3 dairy milk chocolates in my city. ie. Amadalavalasa ( srikakulam district. Pin -532185, andhrapradesh, india)
                  But I found that all the 3 chocolates are duplicate products and all are damaged, for this reason I gave the complainant against the product.
                  I want clear explanation for this issue.

                  For this I attached the photo of that product.
                  Please do the needful.

                  T.VIDYASAGAR
                  SRIKAKULAM
                  AP
                  Dec 9, 2020
                  Complaint marked as Resolved 
                  Please check the products in my city and take proper action against my complaint.
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Dec 09, 2020
                  Updated by T vidyasagar
                  No my complaint was not resolved
                  Verified Support
                  Dec 10, 2020
                  Mondelez India Foods / Cadbury India Customer Care's response
                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                  Dec 10, 2020
                  Updated by T vidyasagar
                  Need correct email address to give complaint
                  Please send the to whome I want to complaint..mail again .
                  Cadbury Bournville 70% dark . This chocolate is very bad and taste is very worst. So please stop the product. The product quality is very worst. I'm not satisfied.some health issues will come. Thank you
                  Today I purchased Cadbury Dairy Milk Silk Mousse at
                  Mahavir Super Market .
                  Shop No.1,
                  Chakkivala Chawl,
                  Kherwadi Road,
                  Bandra East,
                  Mumbai-400051.
                  Cash Memo :5634
                  Time- 11:41 am
                  i found the wrapper a bit torned i ignored and opened it just to find that a piece of it was already missing,
                  I am very fond of Cadbury Dairy Milk Chocolates and have never found such thing before I was surprised to see this I expect to get a fresh piece of it, I also hope this blunder never happens again.
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                    S
                    Shefeek Khan
                    Dec 9, 2020
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                    Address: Kollam, Kerala

                    Found spider net and spider in my limited edition coffee almond chocolate. Why you careless handled your products. My son age only Three years only . If he will eat this .whoe will pick responsibility of my son health. I hate cadburry chocolate . resolve this problem with in 24 hour .
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                      K
                      Kanimozhi Sundar
                      from Salem, Tamil Nadu
                      Dec 6, 2020
                      Resolved
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                      Address: No.7, Aishwaryam Flats, Arulappan Street, Mandavelipakkam, chennai 600 028, Tamilnadu

                      We are residing in Mandavelipakkam, Chennai. We bought Dairy Milk on 4.12.2020 at our nearest Nelgiris Store... My daughter opened that pack and eat 2 bars, then she informed us that the chocolate taste is not good. When we check we found that its spoiled but manufacture date is 02/20 best before 12 months. While seeing the bars we were shocked it is look like infected by fungus... its highly disappointed about the product.
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 07, 2020
                      Mondelez India Foods / Cadbury India Customer Care's response
                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                        S
                        sssssharmaaaaa
                        from Powai, Maharashtra
                        Dec 2, 2020
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                        I have purchased Cadbury Celebration Rich Dry Fruit Box last week in Agra. Expiry date is February 2021. When i open this box chocolate was very bad in quality..Taste was yuckkk it seems that product is expired.
                        Cadbury was trustworthy and a big brand but this kind of product is not acceptable.

                        I never ever had a this kind of bad experience.

                        Please look into the mattter

                        My mail Id: [protected]@gmail.com
                        Mob no. [protected]
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                        Hi,

                        I tried your mail Id but mail couldn't deliver.
                        This mail is regarding my complaint against your product Cadbury (Rich Dry fruit pack) and cost was Rs.490. I have purchased this pack from nearby Grocery shop

                        Shop Details are: 

                        Agrawansh Daily Needs

                        Mob no. [protected]/[protected]

                        This shop is also registered in your P 5 category and agency is Vaishno Agency (Agra).

                         I purchased this product on 27th Nov from Agrawansh Daily needs and expiry date was Feb 2021 but when i opened the box chocolate taste was yucks it had fungus on all over the dry fruits part. I never expected this kind of product from Your brand as Cadbury is very trustworthy brand. I am also working in fmcg sector and i know the customer satisfaction but FUNGUS was very shocking to me. During this pandemic i trust only on Cadbury not even on Nestle but your product really disappointed me. I am sharing my details with you if you need more information you can contact me.

                        Sunanda Sharma

                        890, Sector 10, Awas Vikas Colony, Karkunj Road, Agra

                        Request you to pls maintain customer's trust and focus on your quality part.

                        Thanks,

                        Sunanda
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                          A
                          Anuj tamret
                          from Powai, Maharashtra
                          Dec 1, 2020
                          Resolved
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                          Resolved

                          Address: 303/2a salasar nagar navghar road bhayander east ,mumbai PINCODE 401105

                          I'm anuj sharma, i found insect's in my dairy milk product which was very disappointing i don't know if we had eaten that bimistaken
                          We could have die...! I want strict action to he taken
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd
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                            Y
                            Yeshwin Yesh
                            from Powai, Maharashtra
                            Dec 1, 2020
                            Resolved
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                            The price of it is only 10/- but every rupee is valid, so here's my complaint against this chocolate, when I was eating I found a plastic a tiny one, iam older it's ok for me I can handle it, my problem is what if any kids had it, so I just suggesting u all to manufacture it with clean and careful.
                            Thank u.
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                              S
                              Sanskruti Thorat
                              from Powai, Maharashtra
                              Nov 26, 2020
                              Resolved
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                              Address: vellore, Tamil nadu

                              I bought a box of bornvita for 110 rs and when I opened the seal, the box was only half filled. I don't understand if the box is not filled properly for its the looting happening.
                              I think you should stop fooling customers and not providing product according to the money.
                              This is highly disappointing.
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                AkhilaWali
                                from Bengaluru, Karnataka
                                Nov 24, 2020
                                Resolved
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                                The Cadbury chocolate which I have looks like it is fungal infection/ or some sought decolouring is happening. See that in the photo please. I took a bite and then noticed it. It is grainy as well. I hope I don't fall sick.

                                Reply the relief that you can afford to give. Please do write me mail regarding the same. I am not be able to check your portal everyday for updates.
                                Aug 12, 2021
                                Complaint marked as Resolved 
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 25, 2020
                                Mondelez India Foods / Cadbury India Customer Care's response
                                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                  N
                                  niluj
                                  from Powai, Maharashtra
                                  Nov 23, 2020
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                                  My order number is[protected] and it was supposed to deliver by 20th November but it is not shipped yet and customer service representative doesn't have any information regarding shipping.
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 24, 2020
                                  Mondelez India Foods / Cadbury India Customer Care's response
                                  We sincerely regret we could not execute your order timely. We have therefore cancelled your order and are arranging for full refund. Please note it will take 8-10 days for the payment to reflect in your account.
                                  Nov 24, 2020
                                  Updated by niluj
                                  You are playing with emotions of customer i have ordered it for event and you simply cancelling oder and telling that you are refunding money is that enough.
                                  If you can't fulfill the requirement of customer then simply stop receiving order.
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                                    Nidhi Lahoti
                                    Nov 22, 2020
                                    Resolved
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                                    Resolved

                                    Address: A-1803 time residency sector 63 gurgaon haryana

                                    I am a regular cadbury eating customer and my father is your customer since 40 years.

                                    But this is the first time i am so disappointed with cadbury silk.

                                    I purchased cadbury three days ago and today when i opened the packet it had small holes just like warms in it. Pathetic quality to the prevised.

                                    I am highly disappointed with this. The packet was pacled in 06/20.

                                    Please help me with this matter as my trust in cadbury brand has deviated now after this relatity.
                                    Code: K00623C1
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 24, 2020
                                    Mondelez India Foods / Cadbury India Customer Care's response
                                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                      D
                                      Dr Sanjeev Goswami
                                      Nov 22, 2020
                                      Resolved
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                                      Resolved

                                      Address: HOUSE NO:66, UPPER GUMAT, JAMMU

                                      I purchased a Cadburys Silk Chocolate (Fruit and Nut) worth Rs: 70/- from Jammu City (Sachdeva Store, Upper Gumat, New Kaleeth Nagar, Jammu) on[protected]. As I opened the chocolate I found it with full of fungus.
                                      Kindly look into it and take action against the concerned as people have faith in your Company and this will impair the reputation of your company.
                                      The wrapper had bar code:[protected] with manufacturing date: 3/20 and Code: K00316B4.
                                      I have uploaded the pics of the wrapper and chocolate.
                                      Aug 8, 2021
                                      Complaint marked as Resolved 
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 23, 2020
                                      Mondelez India Foods / Cadbury India Customer Care's response
                                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                        Brijwasi Dryfruits
                                        Nov 21, 2020
                                        Resolved
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                                        Resolved

                                        Address: Mumbai Matunga shivaji park

                                        I have requested many times to salesman to tell officer to meet retailer shop but from last two years no visit
                                        Before two weeks of diwali Cadbury company has no stock of 300 rs celebration.
                                        So i asked salesman to call officer but when he called he didn't has time to talk on call.
                                        And when i raised my voice why is that so.
                                        So he stopped visiting my shop for taking orders.

                                        Your truely
                                        Brijwasi Dryfruits
                                        [protected]
                                        [protected]
                                        Mumbai Matunga shivaji park.
                                        Aug 12, 2021
                                        Complaint marked as Resolved 
                                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 23, 2020
                                        Mondelez India Foods / Cadbury India Customer Care's response
                                        We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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