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Mondelez India Foods / Cadbury India Complaints & Reviews

2.8
Updated: Mar 30, 2026
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856
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Mondelez India Foods / Cadbury India reviews & complaints page 36

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R
Rohan Dalvi
from Delhi, Delhi
Oct 18, 2020
Resolved
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Resolved

Address: Modellez

Worms in the chocolate found..
Aug 7, 2021
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Oct 18, 2020
Updated by Rohan Dalvi
Found worms in the chocolate..need to escalate
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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    Prativ S
    Oct 13, 2020
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    To whom it may concern

    The Cadbury product I bought looks defective and I just need an explanation to whether its normal or poisonous

    I am unable to attach the picture and video. Please provide me a portal or email to send the video through.
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
    Prativ S's [Complaint's author] reply, Oct 15, 2020
    I am unable to see the exact mail id since it says protected. Please send me the mail.id to my personal mail account which is [email protected].

    This is how the mail id shows [protected]@mdlzindia.com

    Thank you
    I have added a picture for your reference.
    Added a sample pic. Couldnt upload the video here.

    Have sent the video to [protected]@mdlzindia.com

    Thanks
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      A
      Amanbtr01
      from Amroha, Uttar Pradesh
      Oct 12, 2020
      Resolved
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      Resolved

      Sir,

      I had purchased 5 choclates of dairy milk from nearby shop but when I open the pack of the dairy milk i found it as it is defctive Or a very bad quality and it looks like it is expired but when I looked at the wrapper it shows as mfg date is 01.2020 and best before 12 months. I am attaching a photo with this mail. Kindly see the quality of the product. Even I had consumed one chocolate thinking of that may be it is bcz of weather but the taste of it is pathetic and when I opened second one it is also of same taste as first. Kindly see this problem and improve the quality. I also have 3 sealed pack choclates which I belive of the same quality and same issues.

      Kindly do the needful.

      Regards
      Aman Batra
      Advocate
      1460, 4th Floor,
      Rani Bagh, Pitampura,
      Delhi-110034
      [protected]
      Aug 12, 2021
      Complaint marked as Resolved 
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Verified Support
      Oct 15, 2020
      Mondelez India Foods / Cadbury India Customer Care's response
      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
      Sir i had already sent the mail on your mail id [protected]@mdlzindia.com on 11th october 2020 but no phone call Or message received from your side.

      Regards
      Aman batra
      [protected]
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        S
        Sravan Karri
        Oct 8, 2020
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        There was a job opening for a cadbury store supervisor in vizag. I applied for it and the next day they asked me to send my resume via email. I did and the next day a lady called me stating that she is the hr. She did a telephonic interview and later said that i was selected and i have to pay 1550 for the dress. I did pay it and since then there is no response from her. I did call her but she is not responding. Please look into it.
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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          anki422a
          Oct 7, 2020
          Resolved
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          Resolved

          I have ordered personalised gift from cadburygifting.in on 3rd October and now it's 7th October but there is no any update about my order. I am in confusion whether I am going to get my order on time or I just wasted my money. My order id is #[protected].please do something about it.
          Aug 6, 2021
          Complaint marked as Resolved 
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Hi,

          Please note we normally take 6-8 days to deliver our products from the date of the order. This is also communicated at the time of placing the order. Please let us have your order number and date of placing the order.. Assuring you of our best attention at all times.
          anki422a's [Complaint's author] reply, Oct 8, 2020
          Are you blind or what or you are just passing time. I already gave my order id . You people are all fraud. Today I knew how fool I am to order from your site. I wasted my money.In case you r blind here is my order id #000267567. I know nothing is going to happen. Next time if I have to order something, I will go for some genuine website that care about customers. Not from company where from top to bottom all are fraudsters. Opening big mouth for money and deceiving customers. #boycottcadbury.
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            S
            shivanipatnaik12
            Oct 3, 2020
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            I ordered on www.cadburygifting.in the order didn't get through and amount got deducted from the account. the contact details provided on the website is not working. I place an order on 14 August 20. I wrote several emails to them but no response. On 28 Aug i got an email (attached) from them that the refund has been processed and will be done in 7 days. its been a month now but no refund. Its not just me if you see page on Instagram cadburyjoydeliveries, you will find how many people are being fooled by this website. hundred of complains about not getting the order/ refund. Please look into it. thanks.
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Verified Support
            Oct 08, 2020
            Mondelez India Foods / Cadbury India Customer Care's response
            Hi,

            We regret the inconvenience caused to you. Please let us know your order ID and contact details for us to assist you.
            Nov 21, 2020
            Updated by shivanipatnaik12
            Order #[protected]
            [protected]
            [protected]@gmail.com
            Feb 22, 2021
            Updated by shivanipatnaik12
            I'm still waiting for the refund.
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              G
              gokul nambiar
              Sep 24, 2020
              Resolved
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              Resolved

              I recently bought this diary milk and happened to eat normally and when i tasted differently then i took a look at it and the surface looks like mould filled. I even have tweeted against it and kindly look into it.
              Aug 6, 2021
              Complaint marked as Resolved 
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                S
                Samhithasammi
                Sep 23, 2020
                Resolved
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                Resolved

                I am 21 years old. Cadbury chocolate is my favourite chocolate since my childhood. Whatever the occasion is, i always buy cadbury chocolate only. I am browsing randomly and got to know that the fda approves if there are a few fragments of cockroach and some other insects parts in the chocolate. A few sites on google explain that even cadbury contains it😭. Is it true? As i am a loyal customer for years, i've got every right to know if there are insects in it or not. Why would someone want to eat chocolate which contains insect fragments? I am expecting a detailed answer to my question. Not just advertising, prove that you are reviewing everything. If it's untrue why aren't you removing it from google search!
                Aug 6, 2021
                Complaint marked as Resolved 
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Verified Support
                Oct 15, 2020
                Mondelez India Foods / Cadbury India Customer Care's response
                Hi, this news is old and has been doing the rounds of WhatsApp on and off since 2010. There are no foreign bodies or insects in our chocolate. Our products go through stringent quality and process checks during manufacturing and sourcing and follow all FSSAI standards and guidelines. Also all our products manufactured in India are 100% vegetarian and all ingredients are called out on pack. For further clarity you may also refer to the link: https://fssai.gov.in/cms/myth-buster.php. Please continue to enjoy our chocolates and ignore any questionable information floating on social media. For any other query please write in to [protected]@mdlzindia.com
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                  Nitin P. Jain
                  Sep 21, 2020
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                  Dear sir/ma'am,
                  I am mr. Nitin jain from jalgaon, maharashtra. I bought a cadbury dairy milk silk of rs.160 at yesterday night from shivam dairy, pimprala, jalgaon. I am not satisfied with the quality of the product and tried to call on the number provided on the wrapper but it says that the number is invalid. So, i have written an e-mail at [protected]@mdlzindia.com and writing here to draw your attention to the same along with the images of the product in attachment. I am retaining the product as it is and waiting for the reply to decide the future course of action.
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Dear sir/ma'am,
                  I am Mr. Nitin Jain from Jalgaon, Maharashtra. I bought a cadbury dairy milk silk of rs.160 a month ago from shivam dairy, pimprala, jalgaon. I was not satisfied with the quality of the product and tried to call on the number provided on the wrapper but it said that the number is invalid. So, I wrote an e-mail at [protected]@mdlzindia.com and wrote here also to draw your attention to the same along with the images of the product in attachment. I was informed through an e-mail from [protected]@mdlz.com on 22nd September, 2020 that representatives would come and solve the issue. Now it's been more than a month and none of the representative has visited yet. So, the problem still remains unsolved. I have retained the product as it is and waiting for the representatives but how long will I need to wait? Is Cadbury India serious about the customers or not? I hope you do the needful and oblige.
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                    S
                    Shubhi Sandhu
                    Sep 8, 2020
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                    Address: New court road mansa

                    Hi sir, I use bournvita from last 18 years.5 September 2020 guru Nanak modikhana, haji ratan road, bathinda .I used it .but today when I use bournvita in milk there is a honey bee 🐝.firsty I think it's bournvita because it's colour and texture look like . I'm just shoked what type of bournvita I used in past years.its weight is 500 g.
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                      Raziath Rila
                      Sep 6, 2020
                      Resolved
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                      Address: No.37 ,casa major road, mascot apartments

                      Hi.. I'm rila from chennai.. This is regarding your cadbury celebrations chocolate box that i bought from a shop here near my house.. Id like to bring to your notice that the chocolates in my box tasted soo bad i doubted they were stale and checked for the expiry date but thankfully they were fit for consumption.. This was bought as a gift for my niece's birthday.. She complained of a medicine like taste and asked me to taste that's when i thought i really needed to complain about this.. The smell of the cardboard or i don't wat is so strong in the chocolates.. Im really disappointed.. Cadbury was always my goto option for gifting and here i am wondering if all my gifts tasted this bad.. Really disheartening.. I've attatched pictures for your reference.. Unfortunately i do not have the bill. I bought these just yesterday.
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                        Anandiyer23
                        Sep 1, 2020
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                        Dairy milk product is the worst. This is the 4th or 5th time i am experiencing disgusting product. I am scared of comsuing such poisonous chocolate. It shouldn't be called as chocolate anymore. I bought this today. Look at the pics its 2 different chocolate both are faulty.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                          Senara
                          Aug 28, 2020
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                          Resolved

                          There is a shop near my house who only sells defected cadbury chocolates. He has been selling them for 1 year (As far as i have been purchasing). The chocolates are not properly sealed/packed. The string of fevicol on packing can be seen easily. The chocolate is spoiled from the edges. It seems like some sort of worms ate it.
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          Hi, thank you for writing to us. We would request you to write to us at [protected]@mdlzindia.com providing us with your name and contact details, purchase details and name and address of the shop you are referring to. Assuring you of our best attention at all times.
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                            Nehal Thakkar
                            Aug 26, 2020
                            Resolved
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                            Resolved

                            I purchased the product cadbury celebrations on 25 August 2020. The box says ut contains cacbury gems along with other chocolates but there was no gems in the box.
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                              BIJENDER BANSAL
                              Aug 20, 2020
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                              Resolved

                              Address: Mumbai

                              Purchased 4 packets of Cadbury celebrations Mrp 150, net wt 165.7 gm, code E00626A, pkd 06/20, expiry on 03/21.

                              All chocolates have fungus, it is injurious for health of small kids.
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              Worms
                              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                Hemant Sarang
                                Aug 20, 2020
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                                Please note that I had purchased 2 packs of 150Rs each of net wt. 165.7kg cadbury celebration pack on 3rd August from Sakti Krupa dairy having expiry Feb-21 nad Dec-20 respectively near palanpur patia, Surat, Gujarat-395009.

                                On opening that pack Dairy milk inside the pack when opened found fungus grouwn on chocolate(photo attached) for reference and 5 star inside the pack also was found bitter which was thrown due to poor taste.
                                Please check and revert against complaint, attaching proof of packed date and celebration pack picks opened.
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                  Anamika SDolly
                                  Aug 18, 2020
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                                  Resolved

                                  I bought 37 sets of dairy milk and all of them are in very bad quality. I got these from my nearby village hypermarket shop. I have never seen this worst quality of dairy milk product.
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                    Aditi Pravesh Mendiratta
                                    Aug 17, 2020
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                                    I have bought a crackle chocolate from a nearby store. It was terrible in taste. I am having this chocolate since my childhood days so i am quite familiar with its taste. It was a bit white in color as well. I don't want my cadbury to be like this.
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                      Ayanti Bose
                                      Aug 15, 2020
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                                      Resolved

                                      Address: Mondelez India Foods Private Limited, Unit No. 2001, 20th Floor, Tower-3(Wing C), Indiabulls Finance Centre, Parel, Mumbai-400 013

                                      I received two rs40 packet of dairy milk and was surprised to see worms and fungus in it. Disgusting worms were crawling ans making holes in both the chocolates. Didn't find any hole outside the packet so how did they come inside. Both the chocolates has full of holes in it and webs like structures. What if my children without noticing would have eaten it. Really unhealthy and disappointed. This is completely unexpected from a renowned company like cadbury. How will they compensate for such a mistake.
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      In cadbury Celebrations pakage
                                      Code. No. :F00628A,

                                      Abnormal spots (like Fungus) were noted.
                                      Pkd date:28/06/20.

                                      Before this many times we purchased cadbury products, this is at time we noticed abnormalities.
                                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                        Afzal068
                                        Aug 15, 2020
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                                        Terrible experience. Bought chocobakes yesterday when i teared the wrap i found something crawling over and it is a white colour worm and found some insects also. Really really disappointed. What is yout response regarding this?
                                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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