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Mondelez India Foods / Cadbury India Complaints & Reviews

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2.8
Updated: Dec 25, 2025
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Mondelez India Foods / Cadbury India reviews & complaints page 36

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M
Mohitb12
Jul 28, 2020
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I was placing my order for a product related to rakhi gifting from cadbury giftings site so as i proceeded for payment of rs. 600 the amount got deducted from my bank account but the order was not placed and i didn't get any confirmation for the same and hence no order no. Was generated for the same. I'm continuosly calling your toll free number but not getting any response plus i have put sevaral enquiries on your enquiry page still not getting any response. Kindly look into this matter as soon as possible.
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Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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Hi, thank you for contacting us. Please let us know your contact details and email ID used by you while placing an order for us to assist you.
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Email id - [protected]@gmail.com
Contact - [protected]
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    Shirish45
    Jul 27, 2020
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    I have ordered a Rakhi gift and it is showing as order confirmed. But I am not able to track that order and view that order also. And the customer care number they have mentioned is not at all reaching. I have mailed Cadbury also regarding the order status but I am not getting any response from them .
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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    Hi, thank you for contacting us. To enable us to address your concern, we would request you to share your contact details and email id used by you to send an email to our team. Look forward to hearing from you.
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    I had ordered a box for Rs 600, very disappointed to see only 6 medium size chocolates...which can be bought from any store for less than 200..I think they have cheated all the custonmmers
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      Samrudhi Bafna
      Jul 25, 2020
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      I just got dairy milk silk today bt when i unpacked, it was half eaten and stale. Don't know why cadbury is compromising with the quality of product and even it's brand value.
      +1 videos
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      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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        Ishita Desai
        Jul 24, 2020
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        Cadbury silk roast almonds I've purchased has a piece missing from the slab and many bubbles in it.. Its the first time I've ever seen a dairy milk slab with a missing piece. I have photographed it. Please do consider.
        Thank you
        +4 photos
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          Shubham240803
          Jul 23, 2020
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          I have bought an cadbury celebrations silk special selection pack worth rs 350 the outer packing and inner packing was good. There was different texture of the chocolate and i could see worms in it. I want a refund or a new pack of chocolate else i will take legal action on this. You can paypal me on this email.
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          Shubham240803's [Complaint's author] reply, Jul 24, 2020
          I have not received any response till now. I want my refund Or a new box Or i will take a legal action
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            Pranay Dhanke Official
            Jul 22, 2020
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            I purchase cadbury dairymilk silk worth 70rs...
            When i opened it... A small small white particles was there... Its smell is very bad and taste like stale oil... Its packaging date is 01/20
            +1 photos
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            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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              T
              Tinnam
              Jul 22, 2020
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              Fungus in chocolate
              +1 photos
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              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                K
                kashyap_tanmoy
                Jul 21, 2020
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                Address: Mumbai

                Very sad to say that The Rakhi gift which i received from my sister via flipkart delivered to me in this Condition.The outer package is sealed but You can see the wrapper of the dairy milk inside the box Is the the condition of Cadbury india??
                +3 photos
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                  M
                  Madhurima Roy
                  Jul 21, 2020
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                  Rotten Bournville dark chocolate!!

                  Hello,

                  This is the third time, it has happened. I have purchased a Cadbury Bournville (50% Dark) from a local shop in Howrah, West Bengal. When I opened the product it was ruined, white granulated duplicate substance inside, no 'Bournville' sign engraved in it.

                  This had happened approximately two months back as well, I bought, found it's ruined, complained to the shopkeeper, he compensated me with another...
                  +3 photos
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                  siuli kundu
                  Jul 21, 2020
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                  I bought a cadbury celebrations packet.

                  So far all the chocolates like dairy milk and five star had a particular chemical oil kind of taste.
                  I bought other and tried but it was fine.

                  Only the chocolates in that particular celebration packet had that taste
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                  Hi,

                  Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                  Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                    P
                    priya upadhyay
                    from Mumbai, Maharashtra
                    Jul 21, 2020
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                    There are pores and air bubbles and some whitish layer like
                    It doesn't look like cadbury dairy milk
                    And doesn't taste also good
                    It is tooo brittle
                    The texture when broken is complete disaster
                    It trurns out like powder
                    I've checked the expirt date it's not a expired product but yet the quality is poor.
                    +1 photos
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                    Hi,

                    Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                    Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                      P
                      pulkurthi sriramreddy
                      Jul 18, 2020
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                      Cadbury chacolate advertising i. E., misleading the youngsters not to help, in the advertisement old lady asking help to give her stick but young will not her old gotup and take her stick meanwhile window falls. This is wrong signals to youngsters.
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                      Hi,

                      Mondelez India Foods Private Limited is a responsible and law abiding organisation and is sensitive to its consumers’ sentiments. The advertisements are a creative rendition and do not intend to hurt anyone's sentiments or convey a wrong message. For any other concern or query, please write to us at [protected]@mdlzindia.com. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited
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                        M
                        Mayank Tomar 1
                        from Delhi, Delhi
                        Jul 17, 2020
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                        I am writing this to bring to your notice the last experiance I had with Brand Cadbury Product...
                        I live in Greater Noida and I love cadbury SILK chocholates too much. On last Saturday I bought two Silk chocholates from Hari Om Provision Store next to my residence, but when I opened the pack at my house the chocholates had a FOUL SMELL and OIL inside the packet. I threw the packet than and there.
                        I bought a bigger SILK chocholate again from the same store and the condition of the same could be seen in the pictures attached.
                        I am wondering if at all I have to stop eating Cadbury Silk at all!!!
                        Wanted to share as such QUALITY COMPROMISES are not at all accepted from such a big brand like CADBURY!!!

                        Dr.Mayank Tomar
                        [protected]
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                        Hi,

                        Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                        Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                          Pratibha Howal
                          Jul 15, 2020
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                          The chocolate bar is white in color! There's absolutely no flavor of cocoa and doesn't melt at all even on a double boiler! There's a white stretchy substance that doesn't melt. Also tastes weird. What a poor quality of chocolate from cadbury. I'm kinda surprised and also disappointed. : (
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                          Hi,

                          Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                          Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                            D
                            Deepika08
                            Jul 12, 2020
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                            The quality of the chocolate was not good... Inedible..
                            I registered a complaint on your helpline no. [protected] on 26 june'20, but have still received no update. My complaint no. Is 11747188.
                            Would appreciate urgent attention resolution.
                            Aug 10, 2021
                            Complaint marked as Resolved 
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 14, 2020
                            Mondelez India Foods / Cadbury India Customer Care's response                             Hi,

                            We regret that you had initially refused to give us your email id, in the absence of which you will appreciate we were unable to send you an acknowledgement. However, we confirm that our agent spoke with you just now and we thank you for providing us with this basic information now. Our Consumer Conversation Executive will contact you soonest. Assuring you of our best services at all times.
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                              V
                              vijay.das
                              from Bengaluru, Karnataka
                              Jul 12, 2020
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                              Cadbury treats had fungus. Bought the chocolates from a plus store in #34'pand plaza' 3rdmain road, ramanjaneya nagar, chikkalasandra, bengaluru, karnataka 560061 on the 27 mar 2020. Chocolate had fungus was returned immediately to the store. The store did not give a refund nore did they replace the chocolate. Its disgusting to see such pathetic quality from cadbury.. And such lously association with stores that cannot mange supply chain. If it's spoiled replace or refund.. Why the fuss. You can call me back on my number [protected]. Refer to the pictures for the state of the chocolate
                              +2 photos
                              Aug 13, 2021
                              Complaint marked as Resolved 
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 14, 2020
                              Mondelez India Foods / Cadbury India Customer Care's response                               Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                A
                                Abhishekgairola
                                Jul 11, 2020
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                                Address: Flat 195 Dda sfs flats pocket 1 phase 1 sector 22 dwarka new delhi 195

                                I recently bought a cadbury hazelnut (Rs 290) which had a 07/08/2020 expiry date from a frequently visited grocery store on 10th july 2020.

                                Unfortunately for me the quality of the product was really bad, the chocolate tasted unusual but the hazelnuts were stale and it was inedible.

                                I would like to lodge a complaint regarding the poor quality of the product which is seldom the case but it would be a great help if you can help me with it
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                View replies
                                Hi,

                                Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                                Thank you, Consumer Service Cell,
                                Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                  H
                                  hemabhatnagar
                                  Jul 10, 2020
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                                  Poor quality chocolate...been having cadbury chocolates since 30 years now... product is within dates but tastes bitter...tastes as gone off...
                                  i am british citizen, currently stuck in india due to covid-19

                                  i have given chocolate to my both boys 3 year and 5 year old, i am really worried.

                                  i purchased this from a local shop yesterday.

                                  hema
                                  hema.[protected]@hotmail.co.uk
                                  +1 photos
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 14, 2020
                                  Mondelez India Foods / Cadbury India Customer Care's response                                   Hi,

                                  Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                                  Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                    D
                                    Dinamani Chennai
                                    Jul 3, 2020
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                                    Tdy i bought cadbury dairy milk chocolate for 16o rps to gv as a gift for my wife birthday. After coming to home i saw only 75 chocolate is inside. I got frustrated after seeing such a big company is sending chocolates without checking.
                                    +1 videos
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                      yen26
                                      Jul 3, 2020
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                                      Resolved

                                      Address: Arunachal Pradesh

                                      I found a very stretchy white rubber while eating this chocolate inside my mouth. Just by stretching the rubber it broke into two piece.. I'm not sure how many little pieces would be inside.. This us totally unacceptable and unhygienic and can cause sone serious health issues. Please look into the matter.
                                      +1 videos
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      View replies
                                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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