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Mondelez India Foods / Cadbury India Complaints & Reviews

in.mondelezinternational.com
2.8
Updated: Jan 11, 2026
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851
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Mondelez India Foods / Cadbury India reviews & complaints page 36

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V
Vijeth Vijay
Jul 31, 2020
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Fake company profile

Address: Cadbury India, Corporate Golf View Towers, Tower-A, 1st Floor, Golf Course Road, Sector 42, Gurugram, Delhi NCR 122002, India.

I am vijaya krishna, I was scammed 7050 Rupees by one lay named preethi sharma from delhi NRC, India. She said that there is a Store super visor post in Coimbatore branch, she collected me 1550 rupees for Uniform charge, and 2800 rupees for salary account opening process, and 2700 rupees for Health insurance policy. I made payment through Gpay UPI to her account. She sent me fake job offer letter and CTC break up to my email. And she also...
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Bansalsunayana
Jul 31, 2020
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I purchased temptation chocolate and when my sister opened it we couldn’t find anything wrong on it and I, my sister as well as my mother we almost ate it but we really don’t know suddenly we found the worms coming out of it and how many worm we ate with the chocolate.

We never saw something like this before
This is ridiculous when it comes to cadbury.

I would like to know what action will be taken on this at the earliest.
+1 photos
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Sep 01, 2020
Updated by Bansalsunayana When my complaint will be taken seriously?????
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    Dr.Madhulika Gupta
    from Mumbai, Maharashtra
    Jul 31, 2020
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    [protected] is my order number. I have placed it on 19th july, it was supposed to be delivered by 29th july, website show my order has been shipped. When i contacted bluedart they assured that the orde ris still with the seller. They are not even responding to the mails i have written more than 7 mails to them. Coudnt reach their customer care number.
    Aug 11, 2021
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Verified Support
    Aug 04, 2020
    Mondelez India Foods / Cadbury India Customer Care's response     Hi, thank you for contacting us. Please let us know your order Id and contact details so that we can look into the matter. You can also write to us at [protected]@cadburygifting.in or call our toll free number[protected].
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      pakku singh
      Jul 30, 2020
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      I had placed an order on 23rd July 7.27pm in the website www.cadburygifting.in for chocolates and rs650 also deducted from my account but after transaction it was shwin unsuccessful.. I haven't received any update regarding the order. The company website is not working, custumer care number is also not working and also I raised a complaint regarding transaction to the Bank and they told that the Merchant has received the payment... So looking for a refund quickly ...
      Aug 12, 2021
      Complaint marked as Resolved 
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Jul 30, 2020
      Updated by pakku singh       I got the order today itself ...thnx
      Verified Support
      Jul 31, 2020
      Mondelez India Foods / Cadbury India Customer Care's response       Hi, thank you for contacting us. Please let us know your contact details and email ID used by you while placing an order for us to assist you. You can also write to us at [protected]@cadburygifting.in or call our toll free number[protected]
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        M
        malay0408
        Jul 30, 2020
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        I Bought silk on mrp 160 rs..when i opened the packet it was stale.bad smell coming from eat..it was literally melted and stale ...Even submitted the form from your side got no reply..i have taken the photos of the product as well..dont know why you are compromising quality of product
        Aug 5, 2021
        Complaint marked as Resolved 
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          David Sekhose
          Jul 29, 2020
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          On 29 july 2020 i open dairy milk silk oreo n to my surprise i found out some white bump on the chocolate... This is outrageous.. I want my refund immediately and if anything happen to my health your company be responsible... Here are the info regarding the chocolate package... Code i00222c1. Pkd 02/20...
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            A
            Aarthi M
            Jul 29, 2020
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            I am aarthi m
            I recently purchased around 15 to 20 dairy milk each of₹20 from a supermarket. When i opened the pack the quality of dairy milk was really bad it had several white patches and the taste was bitter! Not only 1 or 2 bt almost every pack had the same issue. So i wanted to write to u
            I request you to consider this and look after it!
            Aug 5, 2021
            Complaint marked as Resolved 
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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              A
              Aynsley Willy
              Jul 29, 2020
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              Address: House no c 100,c block, g-g extn,gopala shimoga

              I brought dairy milk silk roast almond and conditions of the product is got fungus.
              +1 photos
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                Gourav Dutta2020
                Jul 29, 2020
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                I ordered for 6 cadbury silk fruit and nut but received 3 fruit and nut and 1 hazelnut instead of 6. My order id is[protected].

                These guys are such a cheater. I cannot image a company like this is doing this.
                +1 photos
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                Hi, thank you for contacting us. Please let u know if your Order Id is[protected] as we are solving this on priority.
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                  Mohitb12
                  Jul 28, 2020
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                  I was placing my order for a product related to rakhi gifting from cadbury giftings site so as i proceeded for payment of rs. 600 the amount got deducted from my bank account but the order was not placed and i didn't get any confirmation for the same and hence no order no. Was generated for the same. I'm continuosly calling your toll free number but not getting any response plus i have put sevaral enquiries on your enquiry page still not getting any response. Kindly look into this matter as soon as possible.
                  Regards
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                  Hi, thank you for contacting us. Please let us know your contact details and email ID used by you while placing an order for us to assist you.
                  Reply
                  Email id - [protected]@gmail.com
                  Contact - [protected]
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                    Shirish45
                    Jul 27, 2020
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                    I have ordered a Rakhi gift and it is showing as order confirmed. But I am not able to track that order and view that order also. And the customer care number they have mentioned is not at all reaching. I have mailed Cadbury also regarding the order status but I am not getting any response from them .
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                    Hi, thank you for contacting us. To enable us to address your concern, we would request you to share your contact details and email id used by you to send an email to our team. Look forward to hearing from you.
                    Reply
                    I had ordered a box for Rs 600, very disappointed to see only 6 medium size chocolates...which can be bought from any store for less than 200..I think they have cheated all the custonmmers
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                      Samrudhi Bafna
                      Jul 25, 2020
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                      I just got dairy milk silk today bt when i unpacked, it was half eaten and stale. Don't know why cadbury is compromising with the quality of product and even it's brand value.
                      +1 videos
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                        Ishita Desai
                        Jul 24, 2020
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                        Cadbury silk roast almonds I've purchased has a piece missing from the slab and many bubbles in it.. Its the first time I've ever seen a dairy milk slab with a missing piece. I have photographed it. Please do consider.
                        Thank you
                        +4 photos
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                          Shubham240803
                          Jul 23, 2020
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                          I have bought an cadbury celebrations silk special selection pack worth rs 350 the outer packing and inner packing was good. There was different texture of the chocolate and i could see worms in it. I want a refund or a new pack of chocolate else i will take legal action on this. You can paypal me on this email.
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                          Shubham240803's [Complaint's author] reply, Jul 24, 2020
                          I have not received any response till now. I want my refund Or a new box Or i will take a legal action
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                            Pranay Dhanke Official
                            Jul 22, 2020
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                            I purchase cadbury dairymilk silk worth 70rs...
                            When i opened it... A small small white particles was there... Its smell is very bad and taste like stale oil... Its packaging date is 01/20
                            +1 photos
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                              Tinnam
                              Jul 22, 2020
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                              Fungus in chocolate
                              +1 photos
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                kashyap_tanmoy
                                Jul 21, 2020
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                                Address: Mumbai

                                Very sad to say that The Rakhi gift which i received from my sister via flipkart delivered to me in this Condition.The outer package is sealed but You can see the wrapper of the dairy milk inside the box Is the the condition of Cadbury india??
                                +3 photos
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                                  Madhurima Roy
                                  Jul 21, 2020
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                                  Rotten Bournville dark chocolate!!

                                  Hello,

                                  This is the third time, it has happened. I have purchased a Cadbury Bournville (50% Dark) from a local shop in Howrah, West Bengal. When I opened the product it was ruined, white granulated duplicate substance inside, no 'Bournville' sign engraved in it.

                                  This had happened approximately two months back as well, I bought, found it's ruined, complained to the shopkeeper, he compensated me with another...
                                  +3 photos
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                                  siuli kundu
                                  Jul 21, 2020
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                                  I bought a cadbury celebrations packet.

                                  So far all the chocolates like dairy milk and five star had a particular chemical oil kind of taste.
                                  I bought other and tried but it was fine.

                                  Only the chocolates in that particular celebration packet had that taste
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                  Hi,

                                  Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                                  Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                    priya upadhyay
                                    from Mumbai, Maharashtra
                                    Jul 21, 2020
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                                    There are pores and air bubbles and some whitish layer like
                                    It doesn't look like cadbury dairy milk
                                    And doesn't taste also good
                                    It is tooo brittle
                                    The texture when broken is complete disaster
                                    It trurns out like powder
                                    I've checked the expirt date it's not a expired product but yet the quality is poor.
                                    +1 photos
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                    Hi,

                                    Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                                    Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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