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Mondelez India Foods / Cadbury India Complaints & Reviews

www.mondelezinternational.com/india
2.8
Updated: Feb 17, 2026
Complaints 1710
Resolved
854
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856
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Mondelez India Foods / Cadbury India reviews & complaints page 36

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S
sarvani videla
Aug 4, 2020
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Address: Vaddeswaram

I bought cadbury dairy milk silk roast almond today i. E, 04/08/2020 from my university canteen.
The chocolate is packed on 01/20 and code k00110 a3 mrp rs. 70.00.
I found fungus on the chocolate.
I have attached the picture
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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    Nilakhi gogoi
    Aug 4, 2020
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    Resolved

    I bought cadbury celebration pack and all. The chocolates in there were spoiled... It's is not a expired pack though
    Aug 5, 2021
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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      Arya Cool
      Aug 3, 2020
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      Resolved

      Toys are bad quality
      There no surprise in the ball
      My daughter is disappointed
      I paid more mony than the quality
      Aug 5, 2021
      Complaint marked as Resolved 
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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      Hi, we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to [protected]@mdlzindia.com with your purchase and contact details
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        subrato guha
        Aug 3, 2020
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        Sir,
        I'm retaile shop keeper i have purchased all cadbury chocolate and within the date of expiry all got fungus attack date of packing is 12/19 and expiry date is 12 months from fate of packing please resolve all this problem such a reputated company please maintain your decorum kindly resolve it as soon as possible
        Aug 5, 2021
        Complaint marked as Resolved 
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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        Hi, we thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Assuring you of our best services.
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          M Prasad C
          Aug 3, 2020
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          Address: Secundrabad, Telangana

          Last week i have purchased 4nos. Of 5 star chocolates (Rs10/- each) nearby my house. Product was unhygienic and dried out. I had a small bite and some sort of mud kind of thing are there. Immediately i rushed to the shopkeeper to return the product to shop keeper where i purchased, agreed taken back 1no. Which is not opened, there is no proper response from him. Never expected such a big company maintaining such a standards.
          Aug 9, 2021
          Complaint marked as Resolved 
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Verified Support
          Aug 05, 2020
          Mondelez India Foods / Cadbury India Customer Care's response           Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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            Nitisha Kothare
            Aug 3, 2020
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            My order id is[protected], which is already shipped but the awb no. Of bluedart states incorrect ie [protected]. I am unable to track my order. I have contacted bluedart couriers who told me that it is not yet received from cadbury folks.
            This is a kinda fraud as i have already done the payment of 800 rs.
            Please do the needful.
            Delivery date was[protected]
            Aug 5, 2021
            Complaint marked as Resolved 
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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            Hi, thank you for writing to us. We would like to inform you that your order has already been refunded.
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              V
              Vijeth Vijay
              Jul 31, 2020
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              Fake company profile

              Address: Cadbury India, Corporate Golf View Towers, Tower-A, 1st Floor, Golf Course Road, Sector 42, Gurugram, Delhi NCR 122002, India.

              I am vijaya krishna, I was scammed 7050 Rupees by one lay named preethi sharma from delhi NRC, India. She said that there is a Store super visor post in Coimbatore branch, she collected me 1550 rupees for Uniform charge, and 2800 rupees for salary account opening process, and 2700 rupees for Health insurance policy. I made payment through Gpay UPI to her account. She sent me fake job offer letter and CTC break up to my email. And she also...
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              Bansalsunayana
              Jul 31, 2020
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              I purchased temptation chocolate and when my sister opened it we couldn’t find anything wrong on it and I, my sister as well as my mother we almost ate it but we really don’t know suddenly we found the worms coming out of it and how many worm we ate with the chocolate.

              We never saw something like this before
              This is ridiculous when it comes to cadbury.

              I would like to know what action will be taken on this at the earliest.
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Sep 01, 2020
              Updated by Bansalsunayana               When my complaint will be taken seriously?????
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                D
                Dr.Madhulika Gupta
                from Mumbai, Maharashtra
                Jul 31, 2020
                Resolved
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                [protected] is my order number. I have placed it on 19th july, it was supposed to be delivered by 29th july, website show my order has been shipped. When i contacted bluedart they assured that the orde ris still with the seller. They are not even responding to the mails i have written more than 7 mails to them. Coudnt reach their customer care number.
                Aug 11, 2021
                Complaint marked as Resolved 
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Verified Support
                Aug 04, 2020
                Mondelez India Foods / Cadbury India Customer Care's response                 Hi, thank you for contacting us. Please let us know your order Id and contact details so that we can look into the matter. You can also write to us at [protected]@cadburygifting.in or call our toll free number[protected].
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                  pakku singh
                  Jul 30, 2020
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                  I had placed an order on 23rd July 7.27pm in the website www.cadburygifting.in for chocolates and rs650 also deducted from my account but after transaction it was shwin unsuccessful.. I haven't received any update regarding the order. The company website is not working, custumer care number is also not working and also I raised a complaint regarding transaction to the Bank and they told that the Merchant has received the payment... So looking for a refund quickly ...
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Jul 30, 2020
                  Updated by pakku singh                   I got the order today itself ...thnx
                  Verified Support
                  Jul 31, 2020
                  Mondelez India Foods / Cadbury India Customer Care's response                   Hi, thank you for contacting us. Please let us know your contact details and email ID used by you while placing an order for us to assist you. You can also write to us at [protected]@cadburygifting.in or call our toll free number[protected]
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                    M
                    malay0408
                    Jul 30, 2020
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                    I Bought silk on mrp 160 rs..when i opened the packet it was stale.bad smell coming from eat..it was literally melted and stale ...Even submitted the form from your side got no reply..i have taken the photos of the product as well..dont know why you are compromising quality of product
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                      D
                      David Sekhose
                      Jul 29, 2020
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                      On 29 july 2020 i open dairy milk silk oreo n to my surprise i found out some white bump on the chocolate... This is outrageous.. I want my refund immediately and if anything happen to my health your company be responsible... Here are the info regarding the chocolate package... Code i00222c1. Pkd 02/20...
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                        Aarthi M
                        Jul 29, 2020
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                        I am aarthi m
                        I recently purchased around 15 to 20 dairy milk each of₹20 from a supermarket. When i opened the pack the quality of dairy milk was really bad it had several white patches and the taste was bitter! Not only 1 or 2 bt almost every pack had the same issue. So i wanted to write to u
                        I request you to consider this and look after it!
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                          Aynsley Willy
                          Jul 29, 2020
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                          Address: House no c 100,c block, g-g extn,gopala shimoga

                          I brought dairy milk silk roast almond and conditions of the product is got fungus.
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                            Gourav Dutta2020
                            Jul 29, 2020
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                            I ordered for 6 cadbury silk fruit and nut but received 3 fruit and nut and 1 hazelnut instead of 6. My order id is[protected].

                            These guys are such a cheater. I cannot image a company like this is doing this.
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                            Hi, thank you for contacting us. Please let u know if your Order Id is[protected] as we are solving this on priority.
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                              M
                              Mohitb12
                              Jul 28, 2020
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                              I was placing my order for a product related to rakhi gifting from cadbury giftings site so as i proceeded for payment of rs. 600 the amount got deducted from my bank account but the order was not placed and i didn't get any confirmation for the same and hence no order no. Was generated for the same. I'm continuosly calling your toll free number but not getting any response plus i have put sevaral enquiries on your enquiry page still not getting any response. Kindly look into this matter as soon as possible.
                              Regards
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                              Hi, thank you for contacting us. Please let us know your contact details and email ID used by you while placing an order for us to assist you.
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                              Email id - [protected]@gmail.com
                              Contact - [protected]
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                                Shirish45
                                Jul 27, 2020
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                                I have ordered a Rakhi gift and it is showing as order confirmed. But I am not able to track that order and view that order also. And the customer care number they have mentioned is not at all reaching. I have mailed Cadbury also regarding the order status but I am not getting any response from them .
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                View replies
                                Hi, thank you for contacting us. To enable us to address your concern, we would request you to share your contact details and email id used by you to send an email to our team. Look forward to hearing from you.
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                                I had ordered a box for Rs 600, very disappointed to see only 6 medium size chocolates...which can be bought from any store for less than 200..I think they have cheated all the custonmmers
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                                  Samrudhi Bafna
                                  Jul 25, 2020
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                                  I just got dairy milk silk today bt when i unpacked, it was half eaten and stale. Don't know why cadbury is compromising with the quality of product and even it's brand value.
                                  +1 videos
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                    Ishita Desai
                                    Jul 24, 2020
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                                    Cadbury silk roast almonds I've purchased has a piece missing from the slab and many bubbles in it.. Its the first time I've ever seen a dairy milk slab with a missing piece. I have photographed it. Please do consider.
                                    Thank you
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                      Shubham240803
                                      Jul 23, 2020
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                                      I have bought an cadbury celebrations silk special selection pack worth rs 350 the outer packing and inner packing was good. There was different texture of the chocolate and i could see worms in it. I want a refund or a new pack of chocolate else i will take legal action on this. You can paypal me on this email.
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                                      Reply
                                      Shubham240803's [Complaint's author] reply, Jul 24, 2020
                                      I have not received any response till now. I want my refund Or a new box Or i will take a legal action
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