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Mondelez India Foods / Cadbury India Complaints & Reviews

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2.8
Updated: Oct 2, 2025
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851
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Mondelez India Foods / Cadbury India reviews & complaints page 37

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K
Kamil Mujawar
Jun 25, 2020
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Love the product quality, at the Time biscuits are much tastier and very delicious. Packing of product are very nice
Thank you very much
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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    Indukuri Surya Teja Varma
    from Hyderabad, Telangana
    Jun 24, 2020
    Resolved
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    This is to inform you that i have found white fungus in the dairy milk roast almond chocolate 36 gms 45 rs pack in ameerpet in hyderabad. I am attaching you the product details and pictures of it. When i first took at bite it tasted like something different and when opened up found this out. I am going to check with the same store of cake exotica ameerpet for any more of this stock and if i do not get any reply back from you. I am going to go to the consumer court for the kind of quality of food you have sold up. Some more details i found on the pack: code k001 13 a10 pkd 01/20

    And the barcode number
    [protected]

    Less than 6 months after packaging and tjis quality is uncompromising. If don't get a reply, will try my hands with the press.
    +3 photos
    Aug 10, 2021
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Verified Support
    Jun 25, 2020
    Mondelez India Foods / Cadbury India Customer Care's response     Hi,

    Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact details and exact address from where this was purchased.

    Thank you, Consumer Service Cell,
    Mondelez India Foods Private Limited
    (formerly Cadbury India Ltd)
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      Pooja Gorane
      Jun 21, 2020
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      Address: Mumbai

      I brought it yesterday from local shop. The product is not even expired yet though its full of fungus, dirty smell as well
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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      Hi,

      Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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        A
        Akhilesh Gottipati
        Jun 21, 2020
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        Address: Nellore, andhrapradesh

        I bought cadbury dairy milk minis on 16/06/2020 in reliance mart nellore. The product was manufactured on 03/20. As i shown in the image it has some disgusting white dots like things. What the hell are those?
        I opened 4 of them, all 4 are infected.
        I have remaining 12 some minis left which are sealed, i am sure those are infected too.
        I you what me to do with those.
        It's manufactured only 3 months back but it is decomposing. Pack says best before 12 months.
        Rather than money, its disgusting
        +1 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Verified Support
        Jun 22, 2020
        Mondelez India Foods / Cadbury India Customer Care's response         Hi,

        Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

        Thank you, Consumer Service Cell,
        Mondelez India Foods Private Limited
        (formerly Cadbury India Ltd)
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          D
          Dhriman Mukherjee
          from Hāora, West Bengal
          Jun 20, 2020
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          Address: BARUIPUR ,MADARAT(MUKHERJEE PARA),24PGS,743610

          Cadbury salesman don't visit my outlet for many many days... My outlet name is mukherjee bhander...
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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            S
            Sonank
            Jun 15, 2020
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            The purchased item was Dairy Milk Fruit and Nut (Qty 2) on Saturday[protected] from a shop nearby. It has the pkd date as shown as 02/20 and it shows expiry as 12 months from PFD date. When the chocolate was opened there is fungus kind of substance on top of it. Actually my kid had already consumed one on Saturday itself and he got stomach pain and irritation on the same day evening itself. We were not clear about the reason. Today[protected] when I opened the second chocolate left I found this kind of fungal formation on the top of the chocolate. Suddenly when I asked my kid he said that he saw similar formation on the chocolate he already consumed, but as we were not expecting this we didn't actually check it during that time.
            +3 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Verified Support
            Jun 16, 2020
            Mondelez India Foods / Cadbury India Customer Care's response             Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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              A
              Arunkchaudhary
              from Kolkata, West Bengal
              Jun 14, 2020
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              Address: supaul bihar

              Dear sir/mam, am chandan kumar from supaul (Bihar). Am an retailer for cadbury's... Having an issue in visi cooler and it's not working properly from 1st day of installation. Lots of customer enquiry cadbury chocolates, due this problem i can't buy chocolate for sales. Kindly change the visi cooler or take necessary steps for it...

              Regards
              Chandan kumar
              Chandan paan store, bihar
              Contact: [protected]
              Aug 6, 2021
              Complaint marked as Resolved 
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              View replies
              Hi,

              We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Assuring you of our best services
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                A
                amaira_7066
                Jun 13, 2020
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                My younger brother has purchased dairy milk chocolate for me. But i saw tiny white bubbles on it. I don't know what is that? Is that a type of fungus? Or did that happen because of change in climate. Plz tell me.
                +1 photos
                Aug 6, 2021
                Complaint marked as Resolved 
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                View replies
                Hi,

                Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                  Kay_993
                  Jun 13, 2020
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                  Have been purchasing this product consistently for the last 6 months and over the last few months my family and i have noted the lack of hazelnuts being used in this product.

                  It's been significant and noticeable. Please let me know the quantities used, if there have been changes to the recipe. I know there have been no changes in the price.
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  View replies
                  Hi,

                  Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                    S
                    Surina Sayal-Cherian
                    Jun 10, 2020
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                    Purchased a few bars of the cadbury dairy milk silk roasted almond range and two out of these have faulty packaging where the inner wrapper didn't cover the chocolate all the way. One of them had the oil/fat leak out from the chocolate and soak the white wrapper as well. Thought it will be ok and tasted it, the chocolate and almonds have a rancid taste.
                    +2 photos
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 10, 2020
                    Mondelez India Foods / Cadbury India Customer Care's response                     Hi,

                    Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                    Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                      B
                      Barkha Kriplani
                      Jun 10, 2020
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                      I have purchased cadbury tempatation raisins from a retail shop and it was not the same taste and texture although smell of the product is same. It has bubbles over it anf i feel not in a condition to eat
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      View replies
                      Hi,

                      Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                      Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                        J
                        Jayakumari Jaganathan
                        from Delhi, Delhi
                        Jun 9, 2020
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                        Hi
                        I recently purchased a 58g Dairy milk silk roast almond worth Rs.70 from More super market, Vellore district, Tamil Nadu. When I opened the wrapper I noticed that that one row of the chocolate was fully missing. It was so disappointing to see such a faulty product. Kindly address this issue. Thanks
                        +1 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        View replies
                        Hi,

                        Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern please write to us at [protected]@mdlzindia.com and let us have the complete address of the outlet from where you purchased this so that we can take necessary remedial action. Assuring you of our best attention at all times.
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                          K
                          Kavita Manoj Shukla
                          Jun 9, 2020
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                          Address: 117/1042, p block, kskadeo kanpur, U.P.

                          I have purchase our one dairymilk chocolate maha pack 40/- rs. But i m shocked when i open the rapper of the chocolste horable chocolate was there in the rapper. R u people wats to sick public or infected covid-19 because from childhood we r eating only our favourite dairymilk but in covid19 what r u people doing??? Rappring n sending worst material for my kids n me also? Who is responsible for this type of blender? If i m infected covid-19 becsuse worst chocolate ate throat problem start who is responsible? What about companies reputation nothing due to worst chocolate sending through proper packing? I want my chocolate back i do not know how...
                          +1 photos
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          Jun 09, 2020
                          Updated by Kavita Manoj Shukla                           No update from company regarding my complaint
                          Verified Support
                          Jun 10, 2020
                          Mondelez India Foods / Cadbury India Customer Care's response                           Hi,

                          Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                          Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                            V
                            Vishu Adgaonkar
                            Jun 7, 2020
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                            We got a worse silk. They had packaging of dairy milk silk heart pop but after opening the package we got small silk and that silk is not in good condition.
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            View replies
                            Hi,

                            Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                              N
                              Nikita Madhusudan
                              Jun 4, 2020
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                              This is to bring to your notice about the subjected product purchased on 29th of May from a nearby store located in Mira Road east, Thane -401107. The quantity of the chocolate was not as per its usual Size. Attaching images from the same.

                              The packaged product is dated as per the Month of December 2019.
                              Cadbury has a brand name in market and i did not expect this kind of a product to be sold to consumers.

                              The product is still untouched and with me.
                              +4 photos
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 08, 2020
                              Mondelez India Foods / Cadbury India Customer Care's response                               Hi,

                              In this connection, we request you to refer our response posted against your post on Twitter today. Assuring you of our best services at all times.
                              View replies
                              Hi,

                              In this connection, we request you to refer our response posted against your post on Twitter today. Assuring you of our best services at all times.
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                                D
                                DhireN & KinjaL
                                May 31, 2020
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                                Found 4th time plastic partical in bournvita within 3 months... It's not safe for child... What to do??? Have to stop buying cadbury bournvita...
                                +2 photos
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                View replies
                                Hi,

                                Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                  P
                                  Priyesh Kumar Yadav
                                  May 18, 2020
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                                  I have a shop in a good location and i am selling cadbury chocolates from past 10 years and my concern is all i want a cadbury fridge because i summer chocolates are melted.
                                  I told many times regarding this to salesman but he did not help me out. Your early assitance would be highly appreciated.
                                  Pincode - 490006
                                  Area - sector 6 bhilai nagar
                                  Phone [protected]
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  View replies
                                  Hi,

                                  We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Assuring you of our best services
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                                    A
                                    Ananymouse
                                    May 16, 2020
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                                    Address: Mumbai

                                    We have received a faulty fully packaged 150g dairy milk silk which did not have a few rows. Kindly look into this matter and do the needful. Thoroughly disappointed with this packaging.
                                    +1 videos
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    View replies
                                    Hi,

                                    Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                                    Thank you, Consumer Service Cell,
                                    Mondelez India Foods Private Limited
                                    (formerly Cadbury India Ltd)
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                                      R
                                      Rahul Kiran Butti
                                      May 6, 2020
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                                      Hi I bought the Cadbury Dark Milk 2 chocolates for kids and when tried opening it found the chocolate is only half in the package. Please find the Video and Picture.
                                      +1 photos
                                      +1 videos
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      View replies
                                      Hi,

                                      Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                                      Thank you, Consumer Service Cell,
                                      Mondelez India Foods Private Limited
                                      (formerly Cadbury India Ltd)
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                                        V
                                        Vivek Subba
                                        from Bengaluru, Karnataka
                                        Apr 28, 2020
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                                        Address: Singamari, Darjeeling

                                        I bought a cadbury dairy milk maha pack which is for 40 rupees and while taking the first bite, there was something unusual and i couldn't bite it no matter how muchi tried. Later when i took out the piece of chcolate from my mouth and put it in the table, it was a hard rubber inside the chcolate. I will inform all my friends and family not to consume these products and share this video to the local media to circulate this and ensure that no one buys the unhygienic abs dirty products. How do we even trust these companies anymore?
                                        +2 photos
                                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                        View replies
                                        I had the same piece of rubber in my diary milk too. I bought this diary milk silk had the ezact rubber . What is even that? How did it end up in the chocolate. The organisation should be held answerable . Just because they do tons of advertising doesnt mean thry get to do anything and get away with it.
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