Mondelez India Foods / Cadbury India Complaints & Reviews

Address: 295 vidyawati pg model town rohtak

Its taste is worst not able to eat and its totally melted and white in color

Aug 6, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 2, 2020

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Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited
(formerly Cadbury India Ltd)

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Address: Unit No. 2001, 20th Floor, Tower-3 (Wing C), ndiabulls Finance Centre, Parel, Mumbai Mumbai City MH 400013 IN

Date of incident[protected]
i have bough the dairy milk chocolate one the above date and i have a found a hair in it. i believed that cad bury company would be taking a good care of their customers.
But disappointing by founding a hair such a tasty chocolate

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Aug 6, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 2, 2020

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited
(formerly Cadbury India Ltd)

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I brought a cadbury dairy milk silk oreo red velvet yesterday (30/06/2020) which was stored outside refrigerator. When i opened an unpleasant smell was there and i couldn't even taste it because of the smell. When i returned to the store, they gave me another one from freezer and same thing happened i returned that too.

Aug 6, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 1, 2020

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Hi,

We have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheese cake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We trust you enjoy other delicious products offered by Cadbury. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details.

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Address: Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel Mumbai Mumbai City District Maharashtra India - 400013

Dear concerned,

I Revathy satheesh work at Bangalore airport as an executive and had purchased two bars of Cadbury chocolate (70₹) on the[protected] at Bangalore airport Canteen.I purchased it to give it to my colleagues as the 28 of June was my birthday! It’s very unfortunate and shocking to see that there were live worms in not “ one but both the bar which were Manufactured on the 12/2019! The wrapper was sealed. Cadbury is my favourite childhood chocolate and it is very unfortunate to see the standards of the company go down. I am mentally traumatised by the event and will be filling a case in this regard to compensate the trauma it has caused me.

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Today I purchased a Cadbury Dairy Milk and it was completely rotten. It has small white deposits all over the product as if it was fungus. The product said mfg month to be 03/20 and best before 12 months but the product was at its worst condition. It looked so ugly when opened. I have pictures of the product and also have kept it intact. Want to see how the brand responds to this....

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Address: Shop-14 E Market Sector-6 Bhilai Nagar

I need cadbury chocolate display fridge in Bhilai Nagar (Chhattisgarh).
But dealer behavior is not good and he said "i not get you fridge. Because you arer not selling Dairy Milk Silk."
I ordered so many times for Dairy Milk Silk but dealer did not supply me.
In same market he had provide fridge to other sellers and gave proper supply for dairy milk silk.
I want to sell all cadbury products please help me to get it.
I have your condition accepted
And purchase chocolate for your rules.

I wait for your inquiry for this topic.

Dealer name - Narendra Agency
Phone Number [protected]

Aug 6, 2021

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Jun 29, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi,

We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Assuring you of our best services

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I just purchased a Cadbury cracker, and while eating I found it hard to chew, after struggling I found a stone which is in black colour which is heavy and huge! Seriously!!! I can’t believe that Cadbury does this .. what if a kid ate it? I just can’t tolerate and expect this ... I bought a Chocolate which is for 40/- along with a stone !!! This is bad, very bad! I need an answer ! Thank God that I chose that chocolate. Can’t imagine any kid eating and getting stuck in his tiny mouth...you should be VERY CAREFUL while preparing .

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Aug 10, 2021

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Jun 29, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Love the product quality, at the Time biscuits are much tastier and very delicious. Packing of product are very nice
Thank you very much

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This is to inform you that i have found white fungus in the dairy milk roast almond chocolate 36 gms 45 rs pack in ameerpet in hyderabad. I am attaching you the product details and pictures of it. When i first took at bite it tasted like something different and when opened up found this out. I am going to check with the same store of cake exotica ameerpet for any more of this stock and if i do not get any reply back from you. I am going to go to the consumer court for the kind of quality of food you have sold up. Some more details i found on the pack: code k001 13 a10 pkd 01/20

And the barcode number
[protected]

Less than 6 months after packaging and tjis quality is uncompromising. If don't get a reply, will try my hands with the press.

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Aug 10, 2021

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Jun 25, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact details and exact address from where this was purchased.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited
(formerly Cadbury India Ltd)

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Address: Mumbai

I brought it yesterday from local shop. The product is not even expired yet though its full of fungus, dirty smell as well

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Aug 6, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 22, 2020

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Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Nellore, andhrapradesh

I bought cadbury dairy milk minis on 16/06/2020 in reliance mart nellore. The product was manufactured on 03/20. As i shown in the image it has some disgusting white dots like things. What the hell are those?
I opened 4 of them, all 4 are infected.
I have remaining 12 some minis left which are sealed, i am sure those are infected too.
I you what me to do with those.
It's manufactured only 3 months back but it is decomposing. Pack says best before 12 months.
Rather than money, its disgusting

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Aug 6, 2021

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Jun 22, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited
(formerly Cadbury India Ltd)

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Address: BARUIPUR ,MADARAT(MUKHERJEE PARA),24PGS,743610

Cadbury salesman don't visit my outlet for many many days... My outlet name is mukherjee bhander...

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The purchased item was Dairy Milk Fruit and Nut (Qty 2) on Saturday[protected] from a shop nearby. It has the pkd date as shown as 02/20 and it shows expiry as 12 months from PFD date. When the chocolate was opened there is fungus kind of substance on top of it. Actually my kid had already consumed one on Saturday itself and he got stomach pain and irritation on the same day evening itself. We were not clear about the reason. Today[protected] when I opened the second chocolate left I found this kind of fungal formation on the top of the chocolate. Suddenly when I asked my kid he said that he saw similar formation on the chocolate he already consumed, but as we were not expecting this we didn't actually check it during that time.

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Aug 6, 2021

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Jun 16, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: supaul bihar

Dear sir/mam, am chandan kumar from supaul (Bihar). Am an retailer for cadbury's... Having an issue in visi cooler and it's not working properly from 1st day of installation. Lots of customer enquiry cadbury chocolates, due this problem i can't buy chocolate for sales. Kindly change the visi cooler or take necessary steps for it...

Regards
Chandan kumar
Chandan paan store, bihar
Contact: [protected]

Aug 6, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 15, 2020

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Hi,

We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Assuring you of our best services

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My younger brother has purchased dairy milk chocolate for me. But i saw tiny white bubbles on it. I don't know what is that? Is that a type of fungus? Or did that happen because of change in climate. Plz tell me.

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Aug 6, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 15, 2020

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Have been purchasing this product consistently for the last 6 months and over the last few months my family and i have noted the lack of hazelnuts being used in this product.

It's been significant and noticeable. Please let me know the quantities used, if there have been changes to the recipe. I know there have been no changes in the price.

Aug 6, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 15, 2020

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Purchased a few bars of the cadbury dairy milk silk roasted almond range and two out of these have faulty packaging where the inner wrapper didn't cover the chocolate all the way. One of them had the oil/fat leak out from the chocolate and soak the white wrapper as well. Thought it will be ok and tasted it, the chocolate and almonds have a rancid taste.

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Aug 12, 2021

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Jun 10, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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I have purchased cadbury tempatation raisins from a retail shop and it was not the same taste and texture although smell of the product is same. It has bubbles over it anf i feel not in a condition to eat

Aug 6, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 10, 2020

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Hi
I recently purchased a 58g Dairy milk silk roast almond worth Rs.70 from More super market, Vellore district, Tamil Nadu. When I opened the wrapper I noticed that that one row of the chocolate was fully missing. It was so disappointing to see such a faulty product. Kindly address this issue. Thanks

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Aug 6, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jun 10, 2020

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern please write to us at [protected]@mdlzindia.com and let us have the complete address of the outlet from where you purchased this so that we can take necessary remedial action. Assuring you of our best attention at all times.

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Address: 117/1042, p block, kskadeo kanpur, U.P.

I have purchase our one dairymilk chocolate maha pack 40/- rs. But i m shocked when i open the rapper of the chocolste horable chocolate was there in the rapper. R u people wats to sick public or infected covid-19 because from childhood we r eating only our favourite dairymilk but in covid19 what r u people doing??? Rappring n sending worst material for my kids n me also? Who is responsible for this type of blender? If i m infected covid-19 becsuse worst chocolate ate throat problem start who is responsible? What about companies reputation nothing due to worst chocolate sending through proper packing? I want my chocolate back i do not know how...

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Aug 9, 2021

Complaint marked as Resolved

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Jun 09, 2020

Updated by Kavita Manoj Shukla No update from company regarding my complaint

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Jun 10, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Mondelez India Foods / Cadbury India Complaints & Reviews

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Mondelez India Foods / Cadbury India reviews & complaints page 37

i get 2 melted and worst in taste chocolate of dairy milk silk of rs320

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Hair in chocolate

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dairy milk silk oreo red velvet with unpleasant smell

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Cadbury 90 Bar

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Quality Issue With The Product

Distributor not providing me fridge

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Cadbury Diarymilk cracker

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I Like the biscuits

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white fungus in dairy milk roast almond pack

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Fungus on cadbury

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some disgusting fungal like thing on the chocolate

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Salesman don't visit

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Cadbury 'Dairy Milk Fruit and nut' seems to be fungal infected

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Visi cooler is not working

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tiny white bubbles on cadbury dairy milk

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Cadbury silk hazelnut

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faulty packaging leading to rancid almonds in chocolate

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Temptation raisins

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Cadbury Dairy milk silk faulty product

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Horable dairymilk chocolate in the rapper

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