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Mondelez India Foods / Cadbury India Complaints & Reviews

www.mondelezinternational.com/india

2.8

Updated: Mar 30, 2026

Complaints 1711

Resolved

856

Unresolved

855

Good! Mondelez India Foods / Cadbury India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Mondelez India Foods / Cadbury India step up their efforts to fully resolve all complaints 👍

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Mondelez India Foods / Cadbury India reviews & complaints page 37

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Address: A 201, sai sneha complex, ramdev park road, miraroad east, thane 401107

It was on the day of raksha bandhan 3rd aug 2020 evening when we wanted to give sweets to our kids we gave them three dairy milk and in one of the choclate we found 10cm big white plastic piece and upon removing from the mouth we could see, it is 10 cm long and wide plastic piece, this is so dangerous, what if it would have gone to kid's stomuch, please let me know what compensation can be given for such a blunder by this reknown company.

Aug 6, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Aug 08, 2020

Updated by Shantha Salian This is the pic of the plastic piece

Verified Support

Aug 13, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Rajasthan

Hey my name ruchi leaving in udaipur rajasthan i m buying some cadbury cocholate in udaipur bus stop but 2 cocholate price 40₹ are bad quality but questions is there i checked package date and best before... Package mention pkd 2/20 and 12 months best befor then how it possible toh chocolate are smelled and bad quality... Last night my niece eat one cocholate i m not seem but she completes me about stomach pain.. It's very risky
I m sharing some pictures for cocholate..
And hope u help me

Thank u

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Address: At zolo Avni pg 10th cross road Byrappa layout Whitefield Bangalore Karnataka

I teared the Cadbury fuse wrapper to eat Cadbury but I got shocked..there was insects inside that Cadbury with some spider net...date of manufacturing is 02/2020 and it's shelf life is nine months from date of manufacturing..we really got shocked..if same Cadbury would be in child hands..he would have ate it...so shocking

+2 videos

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Worms and fungus found inside the packet. Really really really horrible. What if kids have eaten this. Much disappointed and it's taking a toll on me. How can a brand like cadbury does not care about safety. Could have caused serious health issues if eaten. Could not upload video due to large size. Worms were crawling. Its really a bad experience. We should be compensated for their negligence on this product .

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Aug 08, 2020

Updated by Sohitjain1225 I sent an email to [protected]@mndlzindia.com. is this the correct email id. If not can u confirm in which email to send the complaint.

Aug 13, 2020

Updated by Sohitjain1225 Waiting for reply

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Address: 95 Kotagiri Road, Near Highfield Tea Estate, Coonoor, Tamil Nadu 643101

Gift hamper bought on amazon by my sister based overseas for delivery to me in india on occasion of rakhi. Products manufactured in june 20.

I dont have invoice, it was ordered by my sister who is based in new zealand on amazon india.

Never again will i buy a cadbury gift hamper again

[protected]@outlook.com

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Hello

I have purchased the silk chocolate (Red velvet oreo flavour) yesterday. It has expiry date till aug 2020 and manufactured in aug 2019.

But when i tasted the chocolate, it was like it was dipped in some oils and it has little bad smell. It is the first time very bad experience with cadbury. Please look into this. I am sending you the pictures for this.

You may contact at [protected]@gmail.com

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Aug 5, 2020

Verified Support

Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheese cake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We trust you enjoy other delicious products offered by Cadbury. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details.

H

harshgarg47

Aug 6, 2020

Hello

In that case taste should not be bad like it is dipped in some oil. I am not eating it first time. But it was very bad experience with cadbury first time. I think instead of just clarify you should check why it happened.

If you want to taste, i can send you the packet, i have that one in the freezer.

In case of further details you can contact me at harshgarg47 @gmail.com

H

harshgarg47

Aug 6, 2020

I have also sent the images and contact details at suggestions @mdlzindia.com.

I hope you will take necessary actions.

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Address: Vaddeswaram

I bought cadbury dairy milk silk roast almond today i. E, 04/08/2020 from my university canteen.
The chocolate is packed on 01/20 and code k00110 a3 mrp rs. 70.00.
I found fungus on the chocolate.
I have attached the picture

Aug 5, 2021

Complaint marked as Resolved

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Aug 5, 2020

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Vaddeswaram

I bought cadbury dairy milk silk roast almond today i. E, 04/08/2020 from my university canteen.
The chocolate is packed on 01/20 and code k00110 a3 mrp rs. 70.00.
I found fungus on the chocolate.
I have attached the picture

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I bought cadbury celebration pack and all. The chocolates in there were spoiled... It's is not a expired pack though

Aug 5, 2021

Complaint marked as Resolved

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Aug 5, 2020

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Toys are bad quality
There no surprise in the ball
My daughter is disappointed
I paid more mony than the quality

Aug 5, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Aug 5, 2020

Verified Support

Hi, we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to [protected]@mdlzindia.com with your purchase and contact details

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Sir,
I'm retaile shop keeper i have purchased all cadbury chocolate and within the date of expiry all got fungus attack date of packing is 12/19 and expiry date is 12 months from fate of packing please resolve all this problem such a reputated company please maintain your decorum kindly resolve it as soon as possible

Aug 5, 2021

Complaint marked as Resolved

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Aug 5, 2020

Verified Support

Hi, we thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Assuring you of our best services.

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Address: Secundrabad, Telangana

Last week i have purchased 4nos. Of 5 star chocolates (Rs10/- each) nearby my house. Product was unhygienic and dried out. I had a small bite and some sort of mud kind of thing are there. Immediately i rushed to the shopkeeper to return the product to shop keeper where i purchased, agreed taken back 1no. Which is not opened, there is no proper response from him. Never expected such a big company maintaining such a standards.

Aug 9, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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My order id is[protected], which is already shipped but the awb no. Of bluedart states incorrect ie [protected]. I am unable to track my order. I have contacted bluedart couriers who told me that it is not yet received from cadbury folks.
This is a kinda fraud as i have already done the payment of 800 rs.
Please do the needful.
Delivery date was[protected]

Aug 5, 2021

Complaint marked as Resolved

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Aug 4, 2020

Verified Support

Hi, thank you for writing to us. We would like to inform you that your order has already been refunded.

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I purchased temptation chocolate and when my sister opened it we couldn’t find anything wrong on it and I, my sister as well as my mother we almost ate it but we really don’t know suddenly we found the worms coming out of it and how many worm we ate with the chocolate.

We never saw something like this before
This is ridiculous when it comes to cadbury.

I would like to know what action will be taken on this at the earliest.

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Sep 01, 2020

Updated by Bansalsunayana When my complaint will be taken seriously?????

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[protected] is my order number. I have placed it on 19th july, it was supposed to be delivered by 29th july, website show my order has been shipped. When i contacted bluedart they assured that the orde ris still with the seller. They are not even responding to the mails i have written more than 7 mails to them. Coudnt reach their customer care number.

Aug 11, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi, thank you for contacting us. Please let us know your order Id and contact details so that we can look into the matter. You can also write to us at [protected]@cadburygifting.in or call our toll free number[protected].

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I had placed an order on 23rd July 7.27pm in the website www.cadburygifting.in for chocolates and rs650 also deducted from my account but after transaction it was shwin unsuccessful.. I haven't received any update regarding the order. The company website is not working, custumer care number is also not working and also I raised a complaint regarding transaction to the Bank and they told that the Merchant has received the payment... So looking for a refund quickly ...

Aug 12, 2021

Complaint marked as Resolved

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Jul 30, 2020

Updated by pakku singh I got the order today itself ...thnx

Verified Support

Jul 31, 2020

Mondelez India Foods / Cadbury India Customer Care's response Hi, thank you for contacting us. Please let us know your contact details and email ID used by you while placing an order for us to assist you. You can also write to us at [protected]@cadburygifting.in or call our toll free number[protected]

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I Bought silk on mrp 160 rs..when i opened the packet it was stale.bad smell coming from eat..it was literally melted and stale ...Even submitted the form from your side got no reply..i have taken the photos of the product as well..dont know why you are compromising quality of product

Aug 5, 2021

Complaint marked as Resolved

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 30, 2020

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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On 29 july 2020 i open dairy milk silk oreo n to my surprise i found out some white bump on the chocolate... This is outrageous.. I want my refund immediately and if anything happen to my health your company be responsible... Here are the info regarding the chocolate package... Code i00222c1. Pkd 02/20...

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I am aarthi m
I recently purchased around 15 to 20 dairy milk each of₹20 from a supermarket. When i opened the pack the quality of dairy milk was really bad it had several white patches and the taste was bitter! Not only 1 or 2 bt almost every pack had the same issue. So i wanted to write to u
I request you to consider this and look after it!

Aug 5, 2021

Complaint marked as Resolved

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jul 30, 2020

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you.To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: House no c 100,c block, g-g extn,gopala shimoga

I brought dairy milk silk roast almond and conditions of the product is got fungus.

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