Mondelez India Foods / Cadbury India Complaints & Reviews

I am a retailer and as i purchase a very healthy lot on weekly basis from your company i expect good services from your side but to my very disappointment the services provided by the company cannot be worst than i am experiencing. First of all i have been provided by a old fridge by your co.in place of a fresh one and currently the fridge is not working past 2 weeks.

We have lodged complaint many times but no proper response was given from your side. Had talk with your customer care centre many times, had conversation with the person handing bhopal named rajesh vishwakarma. As a good name in the market, i expect you will look into the matter asap.

Regards

Dear mondelez india foods,
As a dairy milk lover, i would like to inform you about an unsatisfactory experience with a 'home treats' pack me and my friends bought. When opened the packet each one of the chocolates were found damaged and unfit for consumption.
The photos are attached herewith as proof.

It's very sad to share with you such a bad experience with cadbury dairy milk. I lost rs.149 for some damged chocolates.

Looking forward for your reply.

I bought a cadbury diary milk chocolate and its consistency is dusty and powdery. Looks like debris and such cheap quality from such a huge company is so disappointing. It's a 10 rs. Cadbury chocolate and its quality is not worth a single rupee, whereas 150 rs. Chocolate is of good quality. I don't understand the concept of this biased price based quality. The new buyers will buy a small 10rs. Pack to know the quality and taste of the product first and then they'll proceed to buy the bigger product. Mostly children under 10 yrs of age consume this chocolate and you're risking their health. Kindly look into this issue.

I bought 2 red velvet oreo silk & both have some foul kind of smell after opening the purple wrapper!
You just can't think of eating it.
Is that the smell you guys have kept?
Disgusting it is.
This is really not acceptable when you are selling 1 piece at 70 inr & selling such a pathetic thing to your customers.
This is total b* s* for a company as big & old as cadbury.

I have bought 20 rs diary milk chocolate today which has white spot all over it and the taste was also bad. I am a regular customer of diary milk chocolate. Generally i love this chocolate but from some times i am getting this fungus in diary milk chocolate. So i have decided to take action regarding this as its all food quality. I hope Cadbury india will work on this .

This is jagadeesh s, i have bought yesterday your companies most trusted serving chocolate in a super market.
The manufacturing date was good, seal was good... What happened to the chocolate which is so dry and powder in texture... It's like a powdered nutty wax...
When i first tasted a bite, later i opened the whole wrapper and saw the chocolate... This is the story.
I don't know whether i have swallowed expired chocolate... I have took some pictures, verify that and answer me about the quality of the product.

Dear sir,
Distributors and cadbury manager in not supportive.,
This to inform you that distributors and cadbury manager in not supportive we have taken cadbury calibration stock in 2018 dewali festival and we have return that stock to distributor but still we have not received payment difference from distributor’s. All this information
We have shared with cadbury manager his name is kush but still there is no response from him. Its almost one year completed but we have not received our payment. Now the company has changed cadbury distributor’s and new distributor’s is wants retailer should run his business on distributor terms and condition he don’t want to follow retailer terms and condition. Example :- shop owner is not making payment on saturday and sunday distributor wants payment on that day only.
All this information we have shared with cadbury area sales manager his name is sumit but still problem was not solved.
Now cadbury area sales manager his name is sumit he is not allowing to other distributors to give stock.
Shop name :- om mangal mart
Phone no :- [protected]
Very pathetic services given by the cadbury people and that to this service cadbury is giving to modern trade shop.

I purchased a 10 Rs. Dairy milk chocolate today in Delhi. When I opened the pack, I found it to whitish. Since, I am a Dairy technologist I have studied about this defect and thought it to be normal Fat Bloom, but when I consumed it then it tasted slightly bitter.
I have kept the same in my fridge and haven't consumed it.
The Product details are as follows:
CODE D90513 C2 PKD 05/19
The product Bar code :[protected]

Hi team,

We have opened the chocolate today and found there is fungus on the chocolate, it might be something else then fungus but we have tasted it and the taste of chocolate is not good.

I also have sealed packet with me, which you can collect and checked your self.

We have opened around 03 packets and all were not in good condition.

Amardeep singh

[protected]

[protected]@gmail.com

We buy be chocolates from aadhar store, khamano when be open the wraps the chocolates covered with fungus, we want positive fead back from your site, the store manager sad that it is not our responsibility to check quality of product. Manager ask me contact to custmer care of cadbury. Kindly visit the store. Near icici bank

Regards - gurjeet singh
Mobile no - [protected]

Chocolate had fungus when seal was opened, water was also present. Such an ingloriously low quality chocolate. The seal was not opened up before, so i thought it just seemed like fungus, but was a layer which is specified on the cover of the chocolate, and was fit for consumption. So to check i took out a piece and the smell and taste were not at all in their best. So i knew. I seek an apt apology from cadbury and wish that quality can be upgraded to be at least fit to consume!

I bought diary milk chocolates from a local retailer in PD block, Pitampura. A strong rotten smell came as soon as I opened my packet. The chocolate was not kept in the heat and was proparly refrigerated from my side. But still when I opened the packet I found black degraded patches on the chocolate. This was not the case with one but with THREE of the chocolates. Unfourtunately, my child have gifted one chocolate of this poor quality chocolate to her teacher on teacher's day. I am feeling ashamed due to this mistake of cadbury company. This was not expected from a well known company like Cadbury. Plz contact me as soon as possible. I have attached some pictures below.

My name is kush thakkar i m from ahmedabad (Gujarat)... I m running a business of a retail shop called bogo-the sutta palace in ahmedabad since last 4 months... And the distributor of cadbury products in our area (Gota) is shree padmavati marketing... From my first order i have asked for display fridge of cadbury and they said that there is a process of 3 months for the fridge and u should have to take products for 3 months than we will provide u the fridge... I agreed for the process and today it’s almost 4 and a half month gone every week i asked them for the fridge they have provided me different different number and asked me to talk to them... The name of the person is sagar (+[protected] he is not giving us the proper answer even... Every time i call him he just give the answer rudely and asked me to wait for 1 week... Here is in ahmedabad every single retail and paanwala shop has a fridge of cadbury than why they r not giving me a fridge? I want to know this... I will move this complain to higher level if it’s not working here even... This won’t stop here... Reply me with the proper answer i m waiting...

I bought a red valvet oreo chocolate from a retailer named sehgal near kali mata mandir, rishi nagar, ludhiana. When i opened the wrapper of the chocolate it had such a horrible smell. I guess it was due to the mistake of shopkeeper as he might have switched off his refrigerator. Instead of complaining at consumer forum i went to the shopkeeper and showed him chocolate, and he accepted his mistake. He promised me that he will get this chocolate replaced from company. I also got a confirmation call from one of the representative of company that the same will be provided within few days. And it's almost a month now and i am yet to receive my replaced chocolate. When i ask the shopkeeper he talks rudely and say that he has not received the same from company and can't do anything. It's a horrible behavior from the shopkeeper. I hope the company can find a solution for this.

Hi Cadbury Team,

We have purchased the Cadbury celebration pack. We observed 2 things.

1) I Found fungus on the chocolates.
2) Found different mfg dates on chocolates and Cadbury celebration pack.

This is a very bad experience from Cadbury. We can't expect it because we purchase Cadbury products for good quality. Sometimes we give Cadbury chocolates to our child without checking the quality of the chocolates of Cadbury due to faith in the quality of Cadbury products.

I have attached photos of the chocolates and purchase bill.

Please provide the response and proper refund on this. And please maintain the good quality.

Contact details : mca.[protected]@gmail.com / [protected]

My name is holly i buy ur chocolate s regularly and i am so astonished with my recent purchase
And it is totally unacceptable
It was a gift box bought from nilgris the expiry date was for 2021 and my son had eaten two. Chocolates my son is a baby until i saw what he was eating there was fungus in ur chocolate gems eaten by insects half eaten my son had consumed half of it already i had raised a complaint with the niligris store my son had food posioning and vomitted for two days and unable to. Eat cause of this cadburys is such a big brand world wide unacceptable this is and i feel like telling social media about this i need some one to contact me from ur office my number is [protected] i am based in chennai if i do not get a call i will tell social media about this event children and parents trust in ur brand i

Regards
Holly
Sent from yahoo mail on android

My name is holly i buy ur chocolate s regularly and i am so astonished with my recent purchase
And it is totally unacceptable
It was a gift box bought from nilgris the expiry date was for 2021 and my son had eaten two. Chocolates my son is a baby until i saw what he was eating there was fungus in ur chocolate dairy milk and half eaten gems by insects my son had consumed half of it already i had raised a complaint with the niligris store my son had food posioning and vomitted for two days and unable to. Eat cause of this cadburys is such a big brand world wide unacceptable this is and i feel like telling social media about this i need some one to contact me from ur office my number is [protected] i am based in chennai if i do not get a call i will tell social media about this event children and parents trust in ur brand

Hello,
I m aanand mishr from sendhwa dist barwani (M. P.) pin code 451666
I m running a gift gallery from past 8 years and i m buying cadbury chocolates from the dealer shah and co from 8 years and my monthly buying is around 15000 but they never provided me any chocolate display and any freezer i always complaint them about this and they misbehave with me and tell u will not get do whatever u do after so many complaints they provided me small tabletop freeze now company is giving standing freezer to every shopkeeper from 1 years and in my town every small shopkeeper have standing free but i m not getting it yet and they r not supporting me in anyways. I have the biggest gallery in my town with all the best infrastructure including ac.. Plz help me and send your supervisor to help me..
Thanks
Aanand mishr
Celebration gift gallery
Urmil enterprises
Sendhwa
Cont.[protected], [protected]

I bought a cadbury celebrations pack on 15/8/19 from Vashi Sector 16. The expiry date of the pack was on 03/20. When I opened the pack the cadbury dairy milk had fungus on it attached photos for your ready reference. Very bad experience and shocked that such a branded chocolate manufacturing company is providing such a worst products . Me and my family will never ever buy such a third class Cadbury chocolates henceforth. I request consumer court to take a strict action against Mondelez India Foods( Cadbury), so that no more kids/Persons will be affected. Also I request for a compensation.

I bought 150 chocolate bars for distribution which were pkd on 02/19 and are under validity period of 12 months, but when i opened they were filled with fungus and now they are consumed.
These were purchased on 19/08/2019 in kota (Rajasthan) and were consumed on same day. I want a compensation for this as this thing has shattered the goodwill of our family.
Contact no. [protected]