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Last updated Nov 26, 2023
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U
[email protected]
from Agra, Uttar Pradesh
Dec 4, 2022
Dec 5, 2022
This thread was updated on Dec 5, 2022
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I purchased Celebration box in Agra. All the chocolates in the box are powdery and decomposed. All are discoloured with white marks.
+3 photos
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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    Haleema9
    from Rajahmundry, Andhra Pradesh
    Nov 24, 2022
    Nov 28, 2022
    This thread was updated on Nov 28, 2022
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    Address:6-246/1, Main Road, opposite Andhra Bank, Kadiyapulanka, Kadiyam mandal, East Godavari district, Andhra Pradesh, 533126

    Recently, i purchased silk chocolate from nearby store. When I opened chocolate cover it smelled so bad. Even taste so bad. It tasted like oil and bitter. I see holes on chocolate and white layer is formed. Please resolve my issue.
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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      Shubham1110
      from Ludhiana, Punjab
      Nov 23, 2022
      Nov 24, 2022
      This thread was updated on Nov 24, 2022
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      Address:Plot No. 217, Tower Line 5, New Subhash Nagar, Ludhiana, Punjab, 141007

      I bought a Cadbury Silk Oreo (Red Velvet) for 175 rupees; it smells and tastes like ###. I read about it on the internet that it is supposed to smell bad, but why does it taste spoilt? It was supposed to get expired on 12/08/2023, and I bought it on 22/11/2022.
      Is it a joke so many CUSTOMERs have to delt with this same issue, which is not good.
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      View replies
      Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheese cake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. Trust we have clarified and do hope you enjoy the other products offered by Cadbury. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details.
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        A
        Amanmikki
        from Noida, Uttar Pradesh
        Nov 20, 2022
        Nov 24, 2022
        This thread was updated on Nov 24, 2022
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        Address:Its in mumbai

        I got very bad quality Cadbury chocolate for my kid From cadbury brand
        +1 photos
        +1 videos
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          L
          Laxmi_priya
          from Bengaluru, Karnataka
          Nov 16, 2022
          Nov 24, 2022
          This thread was updated on Nov 24, 2022
          Resolved
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          Cadbury Fuse - A Defective Product & Request for refund

          Hello,

          I am Laxmi, today (16/11/2022) I purchased a Cadbury Fuse 45g chocolate bar from nearby More Supermarket located in Jayamahal Extension, Bengaluru, India.

          The chocolate looked completely fine with the packaging. However, once I unwrapped the chocolate bar I found a dead worm inside the wrapper I was completely shocked and opened it further to inspect and found a web sort of thing at the ends of the chocolate...
          +4 photos
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          Draco Malfoy
          from Powai, Maharashtra
          Nov 5, 2022
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          Dairy milk chocolate Rotten

          Dear sir/mam,
          I purchased to silk chocolate yesterday. While opening the first chocolate I could smell rotten oil from the package. I ignored it and opened the package to see intact chocolate bar with white layer above it. I tasted the chocolate since in package it was recommend that whitish layer won't affect the fitness for consumption but it was good and tased very bad and the chocolate felt like sand on my tongue. So i threw away...
          +1 photos
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          agarwalstores1991
          from Jaipur, Rajasthan
          Oct 21, 2022
          Nov 12, 2022
          This thread was updated on Nov 12, 2022
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Address:Agarwal stores 67 main road Ramnagar sodala jaipur 302019

          We have our shop since 60 year's old we have already requested for new chocolate chillar which we didn't get now all our chocolates are melt please send chillar asap so that we can meet our customers expectations so kindly sends chillar asap our address agarwal stores 67 main road Ramnagar sodala jaipur 302019
          Nov 25, 2022
          Complaint marked as Resolved 
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Verified Support
          Oct 25, 2022
          Mondelez India Foods / Cadbury India Customer Care's response           We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
          View replies
          Please send contact number or email where I can register my complaint
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            Dr Peerzada Aaiza Nazim
            Oct 20, 2022
            Oct 25, 2022
            This thread was updated on Oct 25, 2022
            Resolved
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            Address:1345,HANIF MANZIL, OPP DENA BANK, G.P.O ROAD

            I received cadbury celebration as diwali gift, in that i found fungus in cadbury it was very disappointing. It was not expired . Its date of expiry is 07/2023. All dairy milk in the cadbury celebration had fungus .
            +2 photos
            Dec 5, 2022
            Complaint marked as Resolved 
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Verified Support
            Oct 25, 2022
            Mondelez India Foods / Cadbury India Customer Care's response             Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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              Adieb
              from Patna, Bihar
              Oct 20, 2022
              Oct 25, 2022
              This thread was updated on Oct 25, 2022
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Address:Patna

              Found worms and insects crawling inside cadbury fuse bar, of which expiry date is March 2023. Very unhygienic packaging of the product from the company.It can lead to food poisioning. Want a compensation from the company.
              +1 photos
              Nov 28, 2022
              Complaint marked as Resolved 
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Verified Support
              Oct 25, 2022
              Mondelez India Foods / Cadbury India Customer Care's response               Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                M
                Mubatariq
                from Lucknow, Uttar Pradesh
                Oct 18, 2022
                Oct 20, 2022
                This thread was updated on Oct 20, 2022
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                Address:Mumbai

                I bought a chocolate.. Bournville and when i opened the packet the chocolate was spotted and was crumbling and was hollw from inside... I don't think it's safe to eat it.. Is has some white coating... And according to the details provided on the packet it wasn't expired...
                I have photos of it bt it can't be uploaded dur to it's size..
                It would be helpful if you contact me though e mail.
                [protected]@gamil.com
                Nov 25, 2022
                Complaint marked as Resolved 
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Verified Support
                Oct 20, 2022
                Mondelez India Foods / Cadbury India Customer Care's response                 Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                  Aadithya U
                  from Chennai, Tamil Nadu
                  Oct 14, 2022
                  Oct 17, 2022
                  This thread was updated on Oct 17, 2022
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                  5 Star Nutty - Live worm found

                  Website:Home | Mondelēz International, Inc.www.mondelezinternational.com

                  I have purchased a 5 star Nutty chocolate on 13/10/2022, Thursday from Le Cucina Supermarket near my place. I unwrapped the chocolate
                  around 9.30 p.m on the same day. I was thrown into a state of extreme shock as i found a live worm in the chocolate. The chocolate has not
                  yet reached its expiry date. I was very disappointed with a reputed brand providing chocolate of this quality. I was about to offer the
                  chocolate...
                  +3 photos
                  +1 videos
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                  A
                  Aryan0550
                  Oct 12, 2022
                  Oct 14, 2022
                  This thread was updated on Oct 14, 2022
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                  Address:Spangle Lok Vihar, Barotiwala, teh. Baddi, dist. Solan, Himachal Pradesh-174103

                  I got a dairy milk chocolate which having bad taste and having fungus on it before expiry.
                  +5 photos
                  Nov 14, 2022
                  Complaint marked as Resolved 
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 14, 2022
                  Mondelez India Foods / Cadbury India Customer Care's response                   Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                    B
                    Bhatneha
                    from Noida, Uttar Pradesh
                    Oct 9, 2022
                    Oct 11, 2022
                    This thread was updated on Oct 11, 2022
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                    Address:Spring meadows techzone 4 greater noida west Gautam Buddh Nagar

                    Smell coming from chocolate, I was giving it to my 2 year kid. As I opened the pack the butter paper was filled with oil and was smelling bad. Chocolate inside was also not good. This is not at all expected from a brand like Cadbury.

                    Pictures attached below with batch number and DOM and DOE
                    +1 videos
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 11, 2022
                    Mondelez India Foods / Cadbury India Customer Care's response                     Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                    Oct 11, 2022
                    Updated by Bhatneha                     What is (protected) in the mail id
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                      [email protected]
                      Oct 8, 2022
                      Oct 10, 2022
                      This thread was updated on Oct 10, 2022
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                      Dear Sir / madam Madam

                      I have opened a café shop a week ago, willing to sell Cadburry chocolates. We are trying to reach your distributor over phone he answered one time and promised me to deliver materials to Sira city which is located 17 km away He didn’t show any interest to visit us. He is not answering my calls
                      Please help me

                      Sira
                      Tumakuru district
                      Karnataka
                      Nov 11, 2022
                      Complaint marked as Resolved 
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 10, 2022
                      Mondelez India Foods / Cadbury India Customer Care's response                       We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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                        AyushD3
                        Oct 4, 2022
                        Oct 30, 2022
                        This thread was updated on Oct 30, 2022
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                        I have received pack of Cadbury celebrations in which while opening single pack a bug was found inside even the quality of product also found not in very good condition.

                        Packing Code: F20629A
                        Packed on: 29/06/2022
                        Expiry Date: 30/04/2023

                        Mondelez India should accept this big mistake along with proper apology letter and compensation for the incident.
                        +3 photos
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 06, 2022
                        Mondelez India Foods / Cadbury India Customer Care's response                         Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                        Oct 30, 2022
                        Updated by AyushD3                         I have sent email on the same day with all the required details but till date no response has been received.
                        Very poor customer service team response of Mondelez India Foods.
                        View replies
                        Dear Mondelez Team,

                        Till date no resolution has been made for the issue.

                        Regards
                        Ayush
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                          Faiza Yameen
                          Oct 4, 2022
                          Oct 4, 2022
                          This thread was updated on Oct 4, 2022
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                          Address:Delhi
                          Website:Delhi

                          I bought dairy milk silk chocolate two days ago and opened it today. It was smellimg foul than i broke two pieces and ate one. It tasted like old used oil or ghee and inside white wrapper was also in bad condition like it was dipped in foul oil or ghee. Though expiry date is in july 2023.
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          View replies
                          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                            pranjal mehta
                            from Bhens Kheda, Madhya Pradesh
                            Oct 1, 2022
                            Oct 3, 2022
                            This thread was updated on Oct 3, 2022
                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                            I bought dairymilk silk oreo and it looked completely okay form outside but when I unwraped it the paper on inner pack was oily and when I smelled it smelt greasy/ oily, even the expiry date is after few month.
                            And thus happened with me for 2 time with dairymilk silk oreo.
                            Hope this matter will be considered.
                            +1 photos
                            Nov 3, 2022
                            Complaint marked as Resolved 
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 03, 2022
                            Mondelez India Foods / Cadbury India Customer Care's response                             Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                              Trupti G
                              Sep 26, 2022
                              Sep 27, 2022
                              This thread was updated on Sep 27, 2022
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                              I boughg a five star chocolate from a shop near to my house, and i have noticed that the product is full of fungus on it. Its very disappointing. How can you play with our life.
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                Qaneez Sukhrani
                                from Nagpur, Maharashtra
                                Sep 25, 2022
                                Sep 27, 2022
                                This thread was updated on Sep 27, 2022
                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                I live in Viman Nagar, Pune and purchase only Bournville Chocs == 50% Dark, Cranberry, Fruit & Nut.
                                Since past two months, availibility is virtually NIL. Even though I go to each Kirana shop, Medical store and even Dorabjee.

                                I want to know the reason
                                Oct 28, 2022
                                Complaint marked as Resolved 
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Sep 25, 2022
                                Updated by Qaneez Sukhrani                                 I am in Viman Nagar, Pune... why have you stated Nagpur ??
                                Sep 25, 2022
                                Updated by Qaneez Sukhrani                                 Why is there no email id on your website for customer care ?
                                Verified Support
                                Sep 26, 2022
                                Mondelez India Foods / Cadbury India Customer Care's response                                 Hi, thank you for writing to us. We would like to inform you that Cadbury Bournville is available in Traditional trade and Modern trade outlets. You can also purchase the same on ecommerce sites. We request you to write to us at [protected]@mdlzindia.com providing your contact details and exact location so that we can assist you better. Look forward to your continued patronage.
                                Verified Support
                                Sep 27, 2022
                                Mondelez India Foods / Cadbury India Customer Care's response                                 We thank you for writing to us. Cadbury Bournville is available in the following outlets. We look forward to your continued patronage.

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                                why have you asked me to login to my account if you have not updated any information regarding my complaint ?
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                                  Pravin Dattatraya Pisal
                                  Sep 24, 2022
                                  Sep 26, 2022
                                  This thread was updated on Sep 26, 2022
                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                  Worms in Silk Mousse code I20418C3 Pkd 18/04/2

                                  Address:8,BIMAL APARTMENT HINDU FRIENDS SOCIETY ROAD,NATWAR NAGAR

                                  I am Pravin Pisal, received a gift chocolate from one of my friend in Mumbai, she purchased it from Global Chemist, Shantivan Borivali east.

                                  My Son, consumed the half of the Chocolate and found whitish threads similar to Cob web and found live worms in the chocolate. Code mentioned on the pack is I20418C3 with Packed date 18/04/22 and best i[censored]sed by date is 13/01/23.

                                  I rushed my son to my family doctor for further...
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