Mondelez India Foods / Cadbury India Complaints & Reviews

While I have relished eating Cadbury chocolate for the past 31 years, it is frightening to find plastic part inside Dairy Milk Fruit and Nut chocolate.

Attaching photos for your reference and further action.

I have lost my faith after this horrifying experience and would abstain from eating Cadbury and propose the same to my near and dear ones.

I am living in Rudrapur Uttarakhand my shop name is Nalin kumar rohit kumar, Complaint no.:[protected]. .
From three or four month i am very harsh from your services regarding visi cooler they cannot Repair. The visi from about two months voltas company service man tell me that the visi compart has to change but still no services man visiting to our shop.
[protected][protected][protected][protected][protected][protected]------

[protected] Forwarded message[protected]
From: vcare
Date: Mon, Jul 2, 2018 at 4:43 PM
Subject: RE: Complain no.[protected]
To: Sohit Kumar Gupta
Cc: [protected]@cadburyindia.com

Dear customer,

We have forward your request to our concern department. They will resolve your issue shortly.

Regards,

Voltas Team

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Monday, July 02, 2018 11:06 AM
To: vcare
Cc: [protected]@cadburyindia.com
Subject: Re: Complain no.[protected]

Hi,

We are still not getting any positive response from voltas service center. Please let us know how long we will have to wait...?

On Wed, Jun 27, 2018 at 1:28 PM, vcare wrote:

Dear Customer,

We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We have forwarded your request to our concern department and its will be resolved sortly do revert for any clarification.

For further information, please feel free to contact us.

Regards,

Rishu Kr.

Customer Care:[protected] /[protected]. SMS to 56677.

Email: [protected]@voltas.com

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Wednesday, June 27, 2018 11:14 AM

To: vcare
Subject: Re: Complain no.[protected]

Hi,

We still not get any response from voltas service center. Please let us know when do we expect our complain to resolve.

We are unable sale chocolates from last month & bearing heavy losses on sale.

On Mon, Jun 25, 2018 at 11:59 AM, vcare wrote:

Dear Sir,

We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We are forwarded your request to our concern department they will shortly resolve your problem.

Regards,

Voltas Team.

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Monday, June 25, 2018 11:17 AM

To: vcare
Subject: Re: Complain no.[protected]

Hi,

Please share any progress action is taken?

On Fri, Jun 22, 2018 at 1:57 PM, vcare wrote:

Dear Sir,

We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We have forwarded your SR to our Dehradun branch service head to take immediate action and resolve the issue.

Regards,

Voltas Team

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Friday, June 22, 2018 12:06 PM

To: vcare
Subject: Re: Complain no.[protected]

Hi,

He also not picking our call (BSM: Vijay Kumar. M: [protected]). Please we request you to call back or try to look our complain.

On Fri, Jun 22, 2018 at 11:07 AM, vcare wrote:

Dear Sir,

We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We have forwarded your SR to our Dehradun branch service head to take immediate action and resolve the issue.

Please find here the contact details of BSM: Vijay Kumar. M: [protected]

Regards,

Voltas Team.

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Friday, June 22, 2018 10:22 AM
To: vcare
Subject: Re: Complain no.[protected]

Hi,

I have called many times on this no.( ASM : Mohit Kumar M : [protected]) his no. continuous going busy even not geting any call back.

We still not get any positive response from voltas service center. We are unable sell chocolates from last month & bearing have losses on sale & customer.

My request you to please took immediate action on this.

On Tue, Jun 19, 2018 at 3:52 PM, vcare wrote:

Dear Sir,

We thankfully acknowledge the receipt of your email and sincerely regret for the inconvenience caused to you. We have forwarded your SR to our Lucknow branch Service Head to take immediate action and resolve the issue.

Please find here the contact details of ASM : Mohit Kumar M : [protected]

Regards,

Voltas Team.

From: Sohit Kumar Gupta [mailto:[protected]@gupta.cc]
Sent: Tuesday, June 19, 2018 2:45 PM
To: [protected]@voltas.com
Subject: Complain no.[protected]

Hi,
Regarding complain no.[protected]. We are unable get assistance from rudrapur service center (phone no. [protected]) as they saying that they don't have parts available. And they are saying to forward the complain to haldwani service center.
Please assist us asap.

Thanks & Regards,

Sohit Kumar Gupta

Oracle Apps functional

Dear Sir we have been regularly buying Cadbury dairy milk chocolate ( Rs 5/-) from the provision store near our office. The chocolate comes in a super packing and inside the chocolate looks like it is very old and looks corroded !!! It looks expired or it has been wet and has fungus like things on it !! It is really shocking that such a huge brand sells cheap stuff like this !!! I’m going to put this on social media and make people aware of the substandard rubbish of products that you are selling under such a big brand name !! It is really shameful. Is there no Quality check ??

Hello,
I, mr. N. K. Suresh, am a proprietor of a provisional stores in k. K. Nagar, chennai. My business firm's is biji shoppee. I am a regular customer of cadbury products. Few days back our cadburys agency got changed to mondelez india. At the beginning they delivered the chocolates as well as other cadburys products. As soon as we finished the payment of the products they have undertaken order of cadburys products 1 month back. But we haven't received the products yet. Very poor service from the mondelez india agency. Please take necessary actions regarding this and provide me a good solution.
My contact no : +91 [protected]

Thank you
With regards,
N k suresh

I got a message that was from cadbury india in which it was written if you do a survey you would get a gift hamper from cadbury india. At the end of the survey it said me to whatsapp that message to 15 ppl and i also did that but after that he retold me to do it again and it was not moving forward from that webpage. It is veru unsatisfactory from your side and is not acceptable from such a big company i would like you to give me my hamper for which i am eligible. Doing such things is just a harm for your company as your companies name is on stake.

I bought 3 dairy milk silk worth 65 before 2 days on 27-06-18 from local retailer and today on 29-06-18 My 4 year son tore the pack and start eating it he ate half of the chocolate but what I saw there was worms in chocolates
I m literally scared wen did I need to rush to doctor it could be very dangerous for him..I will spread the picture of half eaten chocolate by my son on social media would tell everyone dnt buy such rubbish product

Hi
We are a regular customer of cadbury products.
Regret to inform you that for the first time we had a very unpleasant experience.

Recently we bought a 'cadbury celebrations' pack, to our surprise when we unwrapped both the dairy milk and 5-star chocolates, the milk chocolate inside had a very brittle texture and the 5-star had holes in it, hence couldn't be consumed.
The product that we got was a complete let down to the quality that we expected from the company.
Hope you look into the matter and take the required action.
For reference we have attached the pictures of the same products.
Batch code of the product is f80220a, d. O. M - 20/02/18, d. O. E.-09/18.

Regards
Dipti naik
([protected])

Dear sir
Shop name : ashapura provision stores
I am from mira road and my wholesaler is akash marketing mira road
Sir i am purchasing cadbury from 2 years and my selling is very fast
But this wholsaler is not providing the fridge to me
He has taken the request but not proceding it further
Sir please reply beacuse now the water is going over head
So please help
Or we will stop selling cadbury products
Regards
Mohan shah

Hi, yesterday (21st june’ 2018) bought two cadbury dairy milk silk from local store in mumbai and when i teared the wrap, found that chocolate is in white colour powder type. Then i opened second one, the same found in other chocolate too. Also, attaching the photographs for your information. It can be harmful and may cause any illness.

Kindly revert on this grievance or else have to go with further course of action.

Thank you.

Srinivas marry
[protected]

I have bought this cadbury from a reputed medical (Evershine) in vasai,

Complaint description - one piece is missing a packet in perk cadbury (Expected pieces is 2). This happens many times but i am sharing the description of single incident.

Prdouct details for analysis -
- code m71230 s, pkd - 12/17 a 4, mrp 5 rs.

Kindly see photogrpahs for details description.
Expectation - details of action taken to eliminate this complaint. Share actions taken which will avoid this issue in future.
Refund amount as much as you want i have claimed this as cheating.

Worst experience with cardbury monster gems. The photo explains all.

We had found worms in the chocolates bought for children. This was bought from kalyan hyper market.

Few of the chocolates were also consumed by the children too. This is absolutely not acceptable as it affects the health of children and that too from a reputed mnc.

With this experience i will be never again opting for a cardbury products.

Regards
Bilstin de geo
Mob: [protected]

While eating cadbury monster gems (Images attached) suddenly, i found a choco candy which was damaged, eroded and danked, presumably infected by fungus. This is too much annoying for a consumer regarding his/her health issue. The respective images are attached herewith. Kindly do the needful to sustain product quality in order to maintain one's health okay.

Hi,
Today (8.6.2018) i bought 2 gems packets for little niece..
As she is just 2 years old she couldn't find the smell and ate half of the pocket i just tried one and it was same as burning plastic and like medicine smell..
How a reputed company loke cadbury india cheats innocent kids
The two pockets have expiry date...
Code and mfg dates:
P71218a1 and mfg 12/17...

Dear sir, i bought a dairymilk chocolate worth 10 rs. From my company canteen on 9 jun 2018, my company is situated in greater noida, uttar pradesh. When i opened packed i found chocolate in very bad condition having white pittings, deformed condition, smelling very bad. Product was looking very unhygienic to eat. I am sharing pictures having product condition, bar code information, mfg date, place everything. Product was stored in refrigerator and mfg date is also not very far that is april 2018. Please look in to the matter. I couldn’t eat the. But i am keeping that with me for short time in casse you want to see it physically. Waiting for your response.

This matter is of 19/05/2018

I received dairy milk silk as a birthday gift and found
White holes everywhere in the chocolate.
Consumed a bite last evening, suffering from loose motion.(on 06/06/2018)
It's a pack of 150 rupeess cadbury dairy milk silk.
I have attached images below in this complaint . Please take some action against this regard.

I have contacted them through email id but they are talking round n round nd not giving any proper assistance .

I bought 2 cadbury dairy milk chocolates which when opened for consumption were half of the original quantity with irregular shapes. Both of the contents were tampered.
I have been a customer from a long time and last time when this happened i was not helped on call instead said that it is not an issue... This time if not solved i will be complaining to the consumer forum.
So kindly resolve it at earliest.

I am living in ludhiana punjab my shop name is. Nand genral store i am your old custmer of cadbury items. From three or four month i am very harash from your services regarding visi cooler they cannot change the visi from about two months voltas company service man tell me that the visi is dead it cannot re genrate they ask me that the company sales man or so can give the authority to change the visi cooler this regarding i ask to take action

We purchased a cadbury silk oreo chocolate for rs 160. When we opened, it was fully distorted and we could not eat it. When complained to shopkeeper, following things were told to us

1) now that chocolate is opened, company may not accept the complaint. This is very funny. Unless we open it how do we know that it is faulty. Or company expects that we should do x ray like checking of each chocolate!

2) this is due to melting of chocolate in hot summer and is normal phenomenon and you must accept this. This is ridiculous. We expect that such a big company must ensure that we get a good product in hand without giving any reasons and excuses

3) company does not accept complaints from shopkeeper and customer must complaint separately. I request company to stop this practice as we are not free to keep on complaining at different locations

Please take necessary corrective action and inform us
Regards
D. V. Ogale

My self sanket modi from ganesh provision akola
Here my some replacement of products are there and distributor is not providing service also there is some quality issue in chocolate perk regarding sum bad smell
It happens many times the sales person took order and from 1 month my issue of replace not solve so
Wat shud i take action
Plz reply me as soon as
[protected]

I bought a perk from a general store in indore and after eating half of it when i opened it further it was seen that worm was coming out of it and has eaten the chocolate as well. I felt sick after having the same. I have already had a word with my lawyer and will be filling a complaint against the company in consumer forum. Its a bizarre from a brand like cadbury and there fore, i am already in words with few media houses to look into the same.
Let me know, if there is any legal team that i need to get in touch with for the same, or else i will be sending a legal notice directly to the office.