Mondelez India Foods / Cadbury India Complaints & Reviews

Jun 05, 2017

Updated by haardik23_2007 Pls keep my details confidential

May 29, 2017

Updated by Foodlover Yes...I received a callback on 17th, the officer promised to visit next day, however he didn't. The day after that I called him, he said he would visit that day. He came with two dairy milk silk chocolates priced at 65/- each while the oreo ones are priced at 75/- each. Obviously I didn't agree with the resolution, I expected chocolates of equal or greater value. Especially after putting me through so much trouble that's the least you could do to prove you do really spread happiness like you say in the adverts. He said he'd come back with oreo chocolates, but again as expected he didn't return that day. He came the next day with the oreos. I said I'd like to check before I accept the exchange. When I opened the wrappers in his presence both those chocolates too were dripping with vegetable oil and smelt bad. The officer again went away with the promise to bring some other flavoured chocolates. He didn't return that day. When I called him to ask reason for delay he said he opened a few more wrappers and all of them had the same problem. He said he'd have to report this in office so he can visit again the next day. He asked me if I was fine with an exchange of one big silk chocolate priced at 160/- in exchange for 2 oreo ones I had priced at 75/- each. I agreed. Next day on 21 May finally the exchange of chocolates happened. He gave me a feedback form to sign and said rest he would fill up. I of course filled up the full form before signing. That's how this issue was resolved and I resolved never ever to buy Oreo chocolates and also warn everyone not to do so. So much for khushiyaa le chalo...!