| Address: Kolkata, West Bengal, 700006 |
I bought a diary milk silk oreo flavor today and had the biggest disappointment of my life. I bought the chocolate to celebrate father’s day with my son. Unfortunately, as soon as i opened the cover, it started to stink. The whole chocolate was looking dipped in some bad smelling oil. The whole package smelled of leaked oil and was stinking. The outer packages seemed drenched in oil, and the whole chocolate smelled of stale oil. We checked if the chocolate is edible, but the package and chocolate smelled of oil. Had we eaten it, it may have led to food poisoning for sure. Being a premium priced chocolates, as a consumer in india, we expect better quality and food safety. I want to reach the respective highest authorities so that proper quality check is maintained for the product and consumer is not taken for a ride. We hope that others don’t come across this bad experience from cadburys, a brand that we all trust, at least used to trust!!
Please reply and address my issues immediately or else i will have to take up the matter with consumer forum and food safety and standards authority of india (Fssai). I hope that this issue doesn't turn out to be a next maggi scandal.
The details of the silk oreo mentioned above are as under:
Batch no: code # i70315c1
Pkd date -03/17
Bar code #[protected]
We have kept the bar of oreo silk in a poly packet for future evaluation by concerned authorities. The pictures of the stinking, leaking packet along with batch number, packed date and bar code is enclosed herewith for your kind perusal.
Kind regards,
Binode mohata
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Contact Number- [protected]