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Mondelez India Foods / Cadbury India Complaints & Reviews

in.mondelezinternational.com

2.8

Updated: Jan 11, 2026

Complaints 1704

Resolved

851

Unresolved

853

Good! Mondelez India Foods / Cadbury India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Mondelez India Foods / Cadbury India step up their efforts to fully resolve all complaints 👍

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Mondelez India Foods / Cadbury India reviews & complaints page 59

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Address: Thane, Maharashtra, 411005

Hi cadbury team,

I bought a bournville dark chocolate 50% dark from a bigbazaar store near city pride kothrud area in pune, maharashtra, on 5th june 2017, and found that the sugar content is more than usual.

I am not sure why the sugar content has been increased as it is spoiling the original taste it had. Also the sugar is tasting powdery which is really bad.
It is tasting as if i am having powdered sugar along with the chocolate.

Request you to keep the sugar content as much it was before.

Jul 8, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Jun 07, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Pinka,

Thank you for writing to us. We would like to confirm that we have not made any changes to the recipe of Cadbury Bournville Dark Chocolate. To enable us to understand your concern please write to us at consumer.service.[protected]@mdlz.com providing us with your complete name, address and product details (batch code and pkd as printed on the label). Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Inner wrap / wax paper used in chocolairs 3.5/5.5 gm is not made up of food grade wax. Paper is being coated with refined paraffin wax which is not a food grade wax. Supplier of wax paper in mondelez is nexgen laminators p. Ltd located in patiala. They never purchased wax from henkel as mentioned in your specs.

So, please get it checked in your lab and if found result as per above then give a surprise visit to the company where you will find paraffin wax in plant. Don't even disclose the same to the people direct coordinating with the people at plant levels in nexgen.

Jul 9, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Jun 05, 2017

Updated by haardik23_2007 Pls keep my details confidential

Verified Support

Jun 08, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Haardik,

Thank you for writing to us. Assuring you of our best services at all times

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: 683503

Website: in.mondelezinternational.com/home

Few minutes ago I bought the new Oreo silk worth 75 rs. But as soon as I opened the cover, it started to stink. The whole chocolate was looks dipped in some bad smelling oil. After I touched the inside paper cover, my hand also started stinking with the same smell. Cadbury is my favourite chocolates. I never expected this from Cadbury. Hope I get an answer and reimbursement!

+1 photos

Jul 6, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Jun 05, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Harikrishnan,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has always endeavored to maintain the highest quality standards. If you’re dissatisfied with your recent purchase, kindly help us understand your concern better. Please write to us at consumer.service.[protected]@mdlz.com providing us with your purchase and contact details along with your reason for dissatisfaction. Assuring you of our best services,

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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S

sj4

from Pune, Maharashtra

Jun 23, 2017

One day ago I bought the new Oreo silk worth 75 rs. I found it drenched in very bad oil. I am dissatisfied with the product. Hell with u guys. U guys are selling #### for Rs-75.
Contact Number- [protected]

J

JůHîï Đhăķņě

from Delhi, Delhi

Jul 18, 2017

Yesterday I bought the new Oreo silk worth 75 rs. I found it drenched in very bad oil. The taste was very bad. I am disappointed with the product.

Silk oreo looks drenched in oil. - Comment #2791239 - Image #0

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Address: 600102

Dear sir,

I have purchased a chocolate from a super market in chennai. My child had eaten and complaint the taste is not good.

I have checked the date and found that they sold me expired chocolates.

We are living in a advanced world where the system will not allow to sell expired foods. Why its not happening in india???
I have photos of the bill and chocolate with me.

Regards,
Yogeswaran. R

Jul 6, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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Jun 05, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Yogeswaran,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) endeavors to maintain the highest quality standards. Please note it is the joint responsibility of the purchaser and retailer to check the packaging date at the time of purchase. Please write to us and let us know if you have brought this to the notice of the retailer, since you are in possession of the bill. On our part we continually educate retailers on the need to follow First-in-first-out rotation of stock. To enable us to take corrective action, please write to us at consumer.service.[protected]@mdlz.com providing us with our complete contact details and the name and address of the retail outlet from the chocolates were purchased. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Pune, Maharashtra, 411006

Website: Cadbury.com

I had purchased cadbury gems 10 packs today[protected] for my kids. Out of the 10 packs they consumed 2-3 packs. When i was seating with them, i ate one piece of gem from another pack and it was having unbearable smell like perfume. I asked my daughter not to eat the remaining pieces but by that time she already consumed one of it. I threw the remaining. I opened two other packs and the same issue persisted. I raised a complaint with cadbury about this. They are saying we will replace it. But it is beyond imagination that a product from company like cadbury has such serious flaws which may be dangerous for health.

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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As ur fridge is not working, i m complaning about the refridgerator since last 1 month, yet no action has been taken
It is only affecting ur sale as i am unable to order more choclates, due to fridge conditions
Please look into the matter as soon as possible
Address:-laxmi kirana gen. Store, ambika nagar, veer savarkar marg, station rd, ulhasnahar-421 004, district-thane, maharashtra

Jul 2, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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May 30, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Lalit,

We thank you for writing to us. To register your request for visi-cooler please call on our toll free number[protected]. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Mumbai City, Maharashtra, 600039

Website: mondelez india foods pvt ltd

I purchased silk oreo on 27.5.2017
i have almost 7 dairy milks all seven long days for 20days in a month
i love it taste "marvellouos"
today i got oreo
and it is totally oily inside and smells bad
i went and asked the shopkeeper about it
he refused to take any action and asked me to contact customer care
The lot no, packed date and M.r.p, all are faded, is this any malfunctioning thing?
im totally pissed now
75 bucks are wasted like something
take care about it
respond asap

Jun 29, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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May 29, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Kush,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards. In case you are dissatisfied with your recent purchase, please help us to understand your concern better. Request you to write to us at consumer.service.[protected]@mdlz.com providing us with your purchase and contact details along with your reason for dissatisfaction. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Kolkata, West Bengal, 700045

Bought a Cadbury Dairy Milk Silk (60gram pack) on 20th May, 2017 from the local vendor. Opened it on 23rd May, 2017 to find the inner wrapper and golden (foil) wrapper glued with the chocolate bar, and the entire chocolate is pale white in color. Looks like some kind of fungus has grown on the chocolate.
The vendor refused to take it back and suggested we write to Cadbury directly.
Feels bad when a premium brand of a multinational company has such poor packaging!

Jun 24, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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May 24, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Sanijb,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards. In case you are dissatisfied with your recent purchase, please help us to understand your concern better. Request you to write to us at consumer.service.[protected]@mdlz.com providing us with your purchase and contact details along with your reason for dissatisfaction. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: 689646

I bought a diary milk silk oreo flavor from "kwality bakers" opp. Trinity movie max, pathanamthitta and had the biggest disappointment of my life. The whole package smelled of leaked oil and was stinking. The outer packages seems to be drenched in oil, and the whole chocolate smelled of stale oil. I haven't eat even a single peace. Shopkeeper refused to take it back. For the higher pricing of silk chocolates, we expect little more of better quality. I hope that others dont come across this bad experience from cadburys, a brand that we all trust, at least used to trust!! Please ensure that the retail shop keepers accept such defective packets and replace it.
Code # i70121 a2
Pkd date -01/17
Bar code #[protected]

Jun 22, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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May 22, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Asha,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards. In case you are dissatisfied with your recent purchase, please help us to understand your concern better. Request you to write to us at consumer.service.[protected]@mdlz.com providing us with your purchase and contact details along with your reason for dissatisfaction. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Vadodara, Gujarat, 390019

Dear team-earlier also complaint that for such product organized display/dispenser is must tool to increase the sale. For last one year we hv been asking from cc patel but instead of providing the same he always talks in very rude manner by saying that buying volume is less... Even small dispenser is not providing. It is really surprising for handling such reputed products with such kind of ill-behaved person. Needless to mention the hardwork behind the such great earned name but such very poored behaviour person may tarnish the rapo, if increased in nos with the time. Pl take it very seriously and remove this mr. Dinesh from handling with the customers. Rgds. Ma shakti shoprite, shop no 17, wisteria heights, waghodia road, vadodara

Jun 22, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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May 22, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear partner,

We have noted your comments with concern. Regarding availability of display/dispenser please call on toll free no[protected] and register your complaint.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: 530001

Website: Cadbury India .com

My name is lakshman chaudhrani owner of chaudhrani brother s, avn college down, main road, vizag - 530001. Since 1964, my record with company which is so long time deleted, don't know why, my new i'd created but till now not issued silk chocolate and promised to change damage from last six months did not stand on promise.. Till now. So i request you the company to take some action immediately...

Regards
Lakshman chaudhrani
[protected]@gmail.com

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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S

Sathya Rupesh

from Bengaluru, Karnataka

May 24, 2017

When we opened the pack of 75g Diary Milk Marvellous Creations, we found a worm inside, found a change of colour. Whether it's a manufacturing or packaging mistake, Kindly make the Quality Control better.

Damage stock & providing stock - Comment #2739074 - Image #0

Damage stock & providing stock - Comment #2739074 - Image #1

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Address: 560017

Website: Quality

Today I bought a 10 Rs Dairy Milk chocolate from a vending machine
When I opened it it was very dry and light brown with white traces on it and it did not taste as it should be

When I check the validity of the product it is Jan-17 Manufactured

I have attached pick for your reference Kinldy look into this,

Is this original product or Duplicate pls confirm as it was very inferior in quality

Expecting a positive reply

+1 photos

Jun 19, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

May 18, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Surimv,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards. In case you are dissatisfied with your recent purchase, please help us to understand your concern better. Request you to write to us at consumer.service.[protected]@mdlz.com providing us with your purchase and contact details along with your reason for dissatisfaction. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Mumbai City, Maharashtra

Website: in.mondelezinternational.com/home

Firstly the customer care services of Mondelez is the worst. I complained on the toll free number about cadbury silk oreo chocolate dripping with vegetable oil on 27th April 2017. I was promised a visit by their sales officer within 6-7days. Well 6-7 days are way past still no sign of the officer who was supposed to visit. Since then I have been regularly calling them up to take some action The customer care executives are trained only to keep reading the same script every time I call "your complaint has been forwarded to our back office team." When i insisted on speaking to the supervisor today I was promised a call back within one hour. Well guess what, it never happened. The supervisor strangely never happens to be on the floor whenever I call. I have been promised a call back by end of day twice before in vain. I have written emails to [protected]@mdlz.com as well as
consumer.service.[protected]@mdlz.com. I doubt if there is such a thing as back office at all. I am absolutely frustrated and angry with the customer care service. The loss of chocolates is one thing but the kind of action that is expected from such a popular brand is highly unwanted.

Jun 17, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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May 17, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Foodlover,

We would like to confirm your identity and registered complain. We have received a complaint with the consumer named – Mateen Khan based out of Pune which matches the query. While we have asked our sales officer to attend to this complaint we would request you to confirm.. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

May 29, 2017

Updated by Foodlover Yes...I received a callback on 17th, the officer promised to visit next day, however he didn't. The day after that I called him, he said he would visit that day. He came with two dairy milk silk chocolates priced at 65/- each while the oreo ones are priced at 75/- each. Obviously I didn't agree with the resolution, I expected chocolates of equal or greater value. Especially after putting me through so much trouble that's the least you could do to prove you do really spread happiness like you say in the adverts. He said he'd come back with oreo chocolates, but again as expected he didn't return that day. He came the next day with the oreos. I said I'd like to check before I accept the exchange. When I opened the wrappers in his presence both those chocolates too were dripping with vegetable oil and smelt bad. The officer again went away with the promise to bring some other flavoured chocolates. He didn't return that day. When I called him to ask reason for delay he said he opened a few more wrappers and all of them had the same problem. He said he'd have to report this in office so he can visit again the next day. He asked me if I was fine with an exchange of one big silk chocolate priced at 160/- in exchange for 2 oreo ones I had priced at 75/- each. I agreed. Next day on 21 May finally the exchange of chocolates happened. He gave me a feedback form to sign and said rest he would fill up. I of course filled up the full form before signing. That's how this issue was resolved and I resolved never ever to buy Oreo chocolates and also warn everyone not to do so. So much for khushiyaa le chalo...!

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Address: 753014

Website: cadburydairymilk.in

Dear Sir,

It's a matter of great sadness that I being constrained too write against the company that I loved and trusted since childhood... And which enjoys the same pan India and abroad.

Some days back, I picked up a pack of my loved Diary Milk Silk chocolate from a shop in Link Road, Cuttack, Odisha, India.

What followed later was beyond the word SHOCKING AND LIFE THREATENING...

NEARLY CHOCKED WHILE EATING A PIECE OF THE CHOCOLATE BY PLASTIC !!
WHICH FORMED AN INTEGRAL PART OF THE CHOCOLATE...

The attached photos are self explanatory...

+5 photos

Jun 17, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

May 16, 2017

Updated by Bires After long follow-up they responded and collected the product for further investigation ----- "Hi,
Acknowledging the receipt of the sample. The same has been dispatched for analysis " dated 9th May'17. Overall, I would say that the Customer Complaint handling is very pathetic - moreover, when the concern is as sensitive as this one.

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May 17, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Bires,

We would like to confirm that after our Sales team reached out to you on multiple occasions since 31st March, and you finally agreed to meet them on 5th May and hand over the sample to them for investigation. The sample has now been received at Head office in Mumbai from Cuttack and has been handed over to our Quality team for investigation. Our Consumer Conversation Team along with Quality team will revert on all your queries in a detailed note after a thorough investigation. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Website: cadburydairymilk.in

We bought a diary milk silk oreo flavor today and had the biggest disappointment of our life. The whole package smelled of leaked oil and was stinking. The outer packages seemed drenched in oil, and the whole chocolate smelled of stale oil. We checked if the chocolate is edible, but the package and chocolate smelled of oil. For the higher pricing of silk chocolates, as a normal consumer in india, we expect little more of better quality. I am not sure if there will be any response to our complaint too. Still we want this to reach the respective authorities so that proper quality check is maintained for the product and we hope that others dont come across this bad experience from cadburys, a brand that we all trust, at least used to trust!!
Code # i70225a
Pkd date -02/17
Bar code #[protected]

Jun 12, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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May 12, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Annasleeba,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards. In case you are dissatisfied with your recent purchase, please help us to understand your concern better. Request you to write to us at consumer.service.[protected]@mdlz.com providing us with your purchase and contact details along with your reason for dissatisfaction. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

May 25, 2017

Updated by ANNASLEEBA Dear Team,
Thanks for your prompt response.I had raised a complaint like mentioned above and the company representative came and took the sample pack and made me fill a feedback form.Please find the complaint ticket #Ref # S-7826038 .Please let me know what's the further update on my complaint and the resolution process.

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Address: Mumbai City, Maharashtra, 400068

Such an unsatisfactory service by the Mondelez India. What do you think that the shopkeeper's Who are selling your products are some ######S or what is there only an dairy milk brand or what whose chocolates can be sold or what am such an old customer of your company you can just see my Records Company has provided an Display to us like an Dumb-### we are complaining from last six months that our Display is not Working properly no response from last month We are been Calling the service engineers but no one visited since our refrigerator which is been given to us is not working What according to you we are such an ###### ok just bring this into consideration that if i didnt got a proper service within next week then i will see in my whole circle who will sell dairymilk products
Regards,
Mukesh Agarwal
Bapa Sitaram General Stores
Rawalpada Dahisar(E) mumbai -68

Jun 12, 2017

Complaint marked as Resolved

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May 12, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Mukesh,

We have noted your comments with concern. Regarding non-functioning of visi-cooler please call on toll free no[protected] and register your complaint. We are also asking our sales officer from Mumbai to redress your other concerns.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: 560076

Website: Www.consumercomplaints.in

I have purchased two Dairy milk lickables from sapna stores, meenakshi mall, Bangalore. One of the product did not have the toy inside the pack. The batch number is P70424 B2. Manufactured date 24/04/17. The toy was missing and this is the first time we are trying the product and the experience is very disappointing. Never had this experience with the competitor (read kinder joy) product

Jun 11, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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May 11, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Sinu,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards. To enable us to address your concerns please write to us at consumer.service.[protected]@mdlz.com providing us with your purchase and contact details. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Sandhya Ahalawth

from Bengaluru, Karnataka

May 11, 2017

The day i bought chocolate from MK ahmed store in hsr layout 560102, bangalore i.e dairy milk 54g i opened it at the same time and found it to be so gluey and slimy with some abnormal white lill ball like things was seen. date of expiry was fine too. it tasted bad too. please do something as soon as possible now i am afraid to buy any dairy milk

Dairy milk lickables - Bad Experience - Comment #2727423 - Image #0

Dairy milk lickables - Bad Experience - Comment #2727423 - Image #1

Dairy milk lickables - Bad Experience - Comment #2727423 - Image #2

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Address: 600018

Website: Cadbury product

Date: Wed, 3 May 2017 16:07:20 +0530
Subject: Sub standard quality cadbury chocolate from Nilgiris
Dear Sir

I went to Nilgiris store at C P Ramaswamy Road Alwarpet Chennai and purchased a cadbury Bournville rich cocoa 50% dark chocolate for rs 45. I picked up the chocolate from their general shelf as they do not have a refrigerator for cadburys chocolate. Its batch no is 170218B pkd on 02/17.

I brought it home in my airconditioned car. hen I opened the chocolate, it had completely melted away and was not solid and edible.

Kindly ensure your chocolates are stored inside a refrigerator and sold in a solid and edible form in the future.

Thanks and reg

V ravi
1-A Southgate
17, Kasturirangan Road
Alwarpet
Chennai 600018

--
V.Ravi
[protected]

Jun 5, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

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May 05, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Ravi,

We thank you for providing us with a feedback. We are asking our sales officer from Chennai to contact you to address your concern. Assuring you of our best services.

Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: Mohali, Punjab, 140301

I am a shopkeeper in kharar punjab area. I have a chocolate refrigratoe of your company. Nowdays refrigratoe is not cooling properly. I have called so many times to cc, but no satisfactory reply from their side.
Serial number is 571000p11i007367, model is th201gcc and give us a reply on gaurav. [protected]@gmail.com or call us on [protected], [protected]

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Address: 560050

Dear cadbury, your customer care is so horrible that they have taken almost a month to resolve an issue.

I had purchased bornvita refill pack from a reputed store online in april (Bill available) i found that there is rava mixed in the pack which is food adulteration. I immediately called your cc and told the issue but first time on 7th april the cc din register the complaint.. Again when called on 12th for followup the issue was registered.

Now till date your executive has not turned up to take the sample or to give a resolution of the same..

Your customer care executive is doesn't have information of the postal address of head office and regional office.

Let me know what you can do to resolve the issue or i[censored] want me to resolve it my self legally.

Regards,
Vinay
Vinayias.[protected]@gmail.com

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pespro

from Bengaluru, Karnataka

Apr 25, 2017

Advising the consumer to file a complaint with District Designated Officer (Food Safety) of your area with samples for taking action against the Manufacturer

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