Mondelez India Foods / Cadbury India Complaints & Reviews

Dear Team,

It makes me unhappy to write and report to you about one of your product quality at today's occasion. While sweets and gifts are meant for occasions and surprises, today it has been a bad time for me and totally unpleasant to buy this.

I bought a Cadbury Celebration Special Silk select pack today ( 1st Nov 2023), priced at Rs 350 from Vita Milk Bar and confectionery, Huda Road, Naraingarh, District Ambala, Haryana, PIN 134203.

The pack was in seal condition, when I opened Silk- Fruit and nut today and gave it to my spouse and mother as sweets, it gave pungent smells and the worst taste as if it was expired and inferior quality dry fruits were used. It totally destroyed the moment and was never expected from a brand like you.

PKD- 22/06/2023
Use by- 21/06/2024
Code- K30622B1

The whole pack and chocolate has been retained by me, please return the product and provide replacement along with penalty for the same. I expect to take it seriously and help to resolve it as fast as possible.

Attached images for your kind references.

My address for replacement-
Puru krishna gupta,
Ward number 1, Hussaini road,
Near gokuldham colony,
Naraingarh, Haryana
PIN - 134203
Contact no- [protected]

--
Thanks & Regards
Puru Krishna Gupta
+91-[protected]

The company has not yet resolved the complaint.

They arent giving any acknowledgement regards to the missing pack.

They dont want to accept the pack is missing and not willing to give any response in writing.

Customer executive says i will come and give you 1 piece which is missing..!! Preposterous approach.

The company refuses to acknowledge ans replace the whole pack which they should.

I bought a 6 piece chocobakes of cadbury. But upon opening the pack only 5 pieces were found inside.

Complaint was made and their customer service executive says, i will come and give you the 1 piece missing, but they refuse to provide an email acknowledging that they made this error and that they will take measures to prevent such in the future.

But they are refusing to acknowledge the problem officially.

It seems that there could be a larger problem at hand and they dont want to accept.

We Are Business Partner Of Cadbury. Our Complaint Was For Non Repairing Of Freez Since 6 Months And No One Want To Listen Complaint/Support. Our Dealer And Cadbury Area Sales Manager Also Not Listing. You Are Requested To To Save Brand Image In Customer Brand Company Has To Take Action And Replace Freez On Immediate Basis.

My Business Name:- Ramniklal Gandhi
Dealer Name: Shaikh Agency

Complaint Escation To: Mr. Keyur & Mr. Sharad - Area Sales Manager.

Hello, my Cadbury dairy milk which is far away from its expiry date has mould in it.

I have brought five star chocolates from a shop near to my house for my kid, and i have noticed that the product is full of insects on it. I feel very depressed a lot. The cadbury firm should bare my mental agony. Now a days big firms are playing with people health, if we have ate these in a dark place, we wouldn’t have noticed it. It can lead to the health hazard, i think my government will take a quick action against the firm mondelez india foods (Cadbury india)

Dr. Rajesh Kumar
527, Housing Board Colony
Jind, Haryana
Mobile: [protected]

Dear Cadbury India Team,

I am writing to express my profound dissatisfaction and anger regarding a recurring issue with your products. I have encountered fungus on multiple occasions in Cadbury chocolate bars, including the most recent one. Initially, I tried to overlook this problem by disposing of the affected bars. However, it has reached a point where nearly every 5 Star product I purchase is defective due to the presence of fungus.

Expecting a swift and comprehensive resolution

Chocolates were spoilt. They had whitish layer on them and the texture didn't seem fit to be consumed. This is very disappointing! Almost every time this happens with me. I used to be very fond of Cadbury dairy milk but the continuous disappointment has developed an aversion from my side.

I have bought a cadbury bournville chocolate worth 100 rupees but half of the chocolate bar is missing i have dissatisfied so much as this seems to be frequent when buying cadbury products so i want to file a complaint

I have received cadbury celebration pack from my brother. All of the dairymilk cadbury were having fungus ok it which can be seen with naked eyes. It was really disgusting to see ani so shameful of dairymilk to provide this type of service. I want compensation on this that's it. Otherwise I'm seriously going to take strict actions against cadbury

Today I took out the Cadbury Bournvita pack that I bought this year, when I opened the pack I saw it turned solid. I noticed that the expiry date was not there on the pack. I took out the solid bournvita and I saw some part of the bournvita turned white. It surely is something other than the contents of Cadbury bournvita as the white part was looking like powder. It's so unhygienic, It seems like the bournvita gets fungus or other.
I just want to know about the white powder that came on the product, I want the answer that what this white powder is? And where did it came from?

The Cadbury 5 star which I bought from a shop was spoil and there was full of fungus in it.

What is the hell is going on here? I bought some ₹20 Dairy Milk chocolates and found it was completely infested with Fungus! These chocolates are not even expired, for god's sake! This isn't even the first complaint someone has posted on CONSUMER COMPLAINTS about the dairy milk product, and all this times, they respond with "please CONTACT us with this email for further information" like anybody gives to ###! This is a [censored] company.

Have purchased Cadbury Dairy Milk Silk Fruit & Nut 137g on 15th Sept 2023. Found insects in the bar.

Have purchased Cadbury Dairy Milk Silk Fruit & Nut 137gm on 15th Sept 2023. Found insects in the bar.

I totally wast my 185 rupees on this ... it smells so bad like rotten food and the taste was disgusting.. not accept from Cadbury to sell these sort of things. Its smell and taste was able to bring gag reflex to any person

I have received one less biscuit in the packet when I opened it
in a 10rs pack there will be 5 biscuits but i got only 4

I bought 5 star from near by store on 09/09/2023 and it was fully spoiled with fungi. The whole batch has same effect and doesn't reach its expire date. cadbury is a world wide company with many customers and this drawback was never expected. unknowingly some of them has consumed sometimes it may effect their health condition.
i need a good solution for this complaint and the company should be responsible for the problem.this complaint can be informative for others who face problem.

I Bought a Cadbury celebrations Pack of INR. 100/- on 28/08/2023 from the local shops. Packet was fully sealed. But when I open one Cadbury diary milk chocolate then I was shocked some white bubbles are showing on its surface in all chocolate excluding Cadbury Gems. In this pack mention MSg date May 2023 and Expiry date Jan 2024 and Pack was sealed, So, It was not a expired product which I bought. I request you kindly take some stong action against them and refund the full money .

I had ordered a gift hamper on the occasion of rakhi for my sister. When the delivery person came for delivering the package, by seeing the package it was clear that something was wrong. Hence I made a unboxing video of the package which clearly shows that the order was partial not the full order. Hence I dropped a mail to them on 22nd August, 23rd August, 29th August for my issue. Also not only this I also used to call them everyday on their toll free number & those people were just saying that they have sent a mail to *JOY DELIVERIES* Team.
Not only this the quality of photoframe was very very bad and that is not for what we pay them for.

The order contains the following items.

What's inside the box

This indulgent hamper is packed in a hand-made cane basket and contains 4 Cadbury Dairy Milk Silk chocolates inside a luxurious purple satin Potli. It is accompanied by 2 packs of Cadbury Dairy Milk Bites that pair best with the melt-in-your mouth chocolates!

Cadbury chocolates inside the satin potli:

Cadbury Dairy Milk Silk Roast Almond- 2 pcs
Cadbury Dairy Milk Silk Hazelnut - 2 pcs

Cadbury Bites

Cadbury Dairy Milk Bites Almond - 1 pcs
Cadbury Dairy Milk Bites Hazelnut - 1 pcs

One Cane Basket

A beautiful rakhi, lumba combo along with roli and chawal.

Country of Origin: India

What I didn't receive is

One Cane Basket

A beautiful rakhi, lumba combo along with roli and chawal

Order Date : 19th August 2023
Order Amount : 1080
Order Number :[protected]
Desirable resolution : Want full order from the company now. Not the ones which were not delivered.