Claimed

Mondelez India Foods / Cadbury India Complaints & Reviews

2.8
Updated: Oct 2, 2025
Complaints 1693
Resolved
851
Unresolved
842
Contacts

File a complaint to Mondelez India Foods / Cadbury India

Having problems with Mondelez India Foods / Cadbury India?

File a complaint and get it resolved by Mondelez India Foods / Cadbury India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mondelez India Foods / Cadbury India reviews & complaints page 6

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
G
Gulshan kumar 8934
from Chennai, Tamil Nadu
Feb 22, 2023
Report
Copy

Address: Cake point chennai

I have placed stock for my supermarket still now i didn't recieved any stocks.. from cake point chennai
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    0
    007tauseef
    from Kalyan, Maharashtra
    Feb 19, 2023
    Feb 20, 2023
    This thread was updated on Feb 20, 2023
    Report
    Copy

    Address: Shop no.1 banu manzil, dr. Ambedkar road kalyan w, thane, Maharashtra 421301

    Helllo my name is Hussain. I own a shop name huda kirana and gernal store. At banu manzil, dr. Ambedkar road kalyan (w), thane, Maharastra 421301. From 6 month the Cadbury fridge not working. I have contact many times to saleman and distributor. But they are giving me only empty hope. The fridge is 10-12 years old. So i request you to change the fridge as soon as possible. In the summer season chocolate melt without fridge. So i am not able to sell any Cadbury product. Please solve this problem as early as possible.
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      0
      007tauseef
      from Kalyan, Maharashtra
      Feb 19, 2023
      Report
      Copy

      Address: Shop no.1, banu manzil, dr.ambedkar road, kalyan w thane Maharastra 421301

      My name is Hussain . I own a shop name Huda kirana and gernal store. In Banu manzil dr. Ambedkar road kalyan w, thane, Maharashtra 421301. The fridge is not working from 6 month. I have informed many times to saleman. But they are giving me only empty hope. This fridge is 10-12 year old so i request to chage the fridge as soon as possible. Now in summer season the chocolate melt without the fridge. And i am not able to sell any Cadbury items. Please do needful as early as possible.
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        PUGAZHENDHI ELANGO
        Feb 15, 2023
        Feb 17, 2023
        This thread was updated on Feb 17, 2023
        Report
        Copy

        Address: No 72, Pillaiyar koil Street, Golden George Nagar

        Recently bought Dairy milk hazelnut, the chhocolate tastes good whereas the nuts in the chocolate taste wierd and bad, it tastes very bitter, nut looks old and oily, request you to take necessary action and support against the same
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sanjib Kumar Manna
          Feb 9, 2023
          Feb 10, 2023
          This thread was updated on Feb 10, 2023
          Report
          Copy

          Address: 10/3 Chandidas Avenue

          Hi, I am Sanjib Kumar Manna, Owner of Full Moon, in Durgapur - 713205, West Bengal.
          Our store is a 23 yrs old store since the yr 2000,
          I want to complain that the Distributor of cadbury in our city has withdrawn our cooler as we were late in making the due payments for our products back in 2022, they withdrew the cooler and gave to another store in our near area only, but is billing the products under our name till this date ...we always paid the due on time but that month our sales were bit down so we couldn't pay it on time... their delivery van oftens mistakes our store to be the store where they gave to cooler and come here for delivery. i want to stop this illegal billing and want to register for a new cooler

          STORE NAME :- FULL MOON
          STORE ADDRESS :- Stall No- 32, Sarat Chandra East, PO. DGP -5
          WEST BENGAL, INDIA
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          We have forwarded your comments to our Kolkata branch for necessary action. Thanking you.
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            Pragati Jais
            Jan 17, 2023
            Jan 18, 2023
            This thread was updated on Jan 18, 2023
            Report
            Copy

            I bought a Cadbury celebrations of worth 100 rs . when i opened it i found two spoiled dairy milk chocolates with fungus mould on it . Both chocolates were bitter in taste also . So i request to refund or replace the product as soon as possible. Thank you
            Product details -
            Batch code no. - A20507C
            Pkg date - May 2022
            Use by. - April 2023
            Bar code no[protected]
            +1 photos
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              J
              Jyoti_Nandal
              from Rohtak, Haryana
              Jan 15, 2023
              Jan 16, 2023
              This thread was updated on Jan 16, 2023
              Report
              Copy

              Address: VPO Bohar Rohtak

              I have purchased 2 Cadbury Dairy milk Fruit and Nut chocolates last week. Both are in bad condition and filled with fungus. Badly smelling also.
              Expiry date is also far.
              Bar Code[protected] with Code A20303 B 13 useby Feb23

              Bar Code[protected] with code A20615 C 15 useby May23
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Rajnandini9
                from Gorakhpur, Uttar Pradesh
                Jan 13, 2023
                Jan 16, 2023
                This thread was updated on Jan 16, 2023
                Report
                Copy

                Address: Taramandal gorakhpur

                This complaint is against Vishal Agencies, cinema road, dilezakpur, Gorakhpur, I am a retailer in taramandal area of Gorakhpur, distributor refused to supply the stock of cadbury at my shop. I request you to take better action against the retailer.
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Hi, we thank you for writing to us. Please write to us at [protected]@mdlzindia.com and let us have your outlet’s name, address, and telephone no. Alternately you can call on our toll-free [protected] and provide these details. We look forward to hearing from you.
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  MRBhat
                  Jan 13, 2023
                  Jan 16, 2023
                  This thread was updated on Jan 16, 2023
                  Report
                  Copy

                  It is very disappointing that I am getting stale chocolate From Cadburys / Mondelez (though date is within shelf life) but the flavor is pathetic as old nuts/stale have been used. I anyways will not purchase any Cadburys Products now but this is disgusting that you are playing with innocent people by selling stale Products. I purchased 2 Diary Milk Silk-Roasted Almond this Sunday(8th Jan'23) and after a bite, immediately it was choking my throat with stale flavor and smell. This is second instance that happened in last 2 months.
                  +1 photos
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                  Email is not sent to [protected]@mdlzindia.com, as this seems incomplete address. Though I already wrote on 11th Jan'23 to your customer care and suggestion mail ID but they don't pay heed
                  Helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    J
                    Jitu cool 92
                    Jan 9, 2023
                    Jan 10, 2023
                    This thread was updated on Jan 10, 2023
                    Report
                    Copy

                    Complaint for no cream in Oreo biscuit

                    Please find attached pictures of biscuit purchased from D-Mart Airoli Navi Mumbai.
                    This is a Jumbo pack and we have received a biscuit with no cream in it.
                    Attached are the pictures for reference. There were offered to a person and it was very bad impression while receiving the feedback due to non cream biscuit found while having it.

                    Request to share the reason and solution for this same....
                    +1 photos
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy
                    U
                    Utsav Singh 790
                    from Jamshedpur, Jharkhand
                    Jan 3, 2023
                    Jan 4, 2023
                    This thread was updated on Jan 4, 2023
                    Report
                    Copy

                    Address: TS L6 Q.NO.5, Infront of Joggers Park, TUBE BARIDIH, JAMSHEDPUR - 831017

                    I bought a Cadbury Celebrations worth ₹100 in Jamshedpur, Jharkhand. When I opened its Dairy Milk bar, It was looking rotten. It was a spoiled and decomposed bar. Full of fungus. It tasted like trash. It's expiry date (JUNE 2023) wasn't even passed yet. I want compensation of this fraud done by the company or I will file a lawsuit against Cadbury in Ranchi Highcourt, My Brother is an advocate.
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      Shreekant Srivastava
                      from Mumbai, Maharashtra
                      Jan 3, 2023
                      Jan 4, 2023
                      This thread was updated on Jan 4, 2023
                      Report
                      Copy

                      Address: 551 cha 207 gha new sardari khera Alambagh lucknow, uttar pradesh, India

                      Very bad pathetic taste of chocolate.
                      Oil coming out of chocolate.
                      Wrapper was sealed, but inside paper was drenched with oil.
                      Stomach ache after eating.
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        N
                        NIL@42013
                        from Pune, Maharashtra
                        Jan 2, 2023
                        Jan 3, 2023
                        This thread was updated on Jan 3, 2023
                        Report
                        Copy

                        5 star chocolate taken from vaishali general store pune mukund nagar swargate area
                        The taste was very bad .
                        Shopkeeper denied to take back
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                        NIL@42013's [Complaint's author] reply, Jan 3, 2023
                        Email id not working.
                        Protected email id dint got it
                        Plz elaborate and revert
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          M
                          MANAGEMENT FACTS
                          Dec 17, 2022
                          Report
                          Copy

                          Address: Mumbai

                          All cadbuary are spoilled with black spots on it not even able to consume.its expriry date is in 2023 still its damaged now only.Atealst cadbuary celebration has its own brand.very disappointing to see not only 1 but other cadbuaroes are also with black spots on it .
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            anonyumus
                            Dec 6, 2022
                            Report
                            Copy

                            Website: cadbury.in

                            We bought cadbury celebration as they were selling buy one get one all the dairy milk bars are spoilt & have bumps
                            +1 photos
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              U
                              from Agra, Uttar Pradesh
                              Dec 4, 2022
                              Report
                              Copy

                              I purchased Celebration box in Agra. All the chocolates in the box are powdery and decomposed. All are discoloured with white marks.
                              +3 photos
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                H
                                Haleema9
                                from Rajahmundry, Andhra Pradesh
                                Nov 24, 2022
                                Report
                                Copy

                                Address: 6-246/1, Main Road, opposite Andhra Bank, Kadiyapulanka, Kadiyam mandal, East Godavari district, Andhra Pradesh, 533126

                                Recently, i purchased silk chocolate from nearby store. When I opened chocolate cover it smelled so bad. Even taste so bad. It tasted like oil and bitter. I see holes on chocolate and white layer is formed. Please resolve my issue.
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Shubham1110
                                  from Ludhiana, Punjab
                                  Nov 23, 2022
                                  Report
                                  Copy

                                  Address: Plot No. 217, Tower Line 5, New Subhash Nagar, Ludhiana, Punjab, 141007

                                  I bought a Cadbury Silk Oreo (Red Velvet) for 175 rupees; it smells and tastes like ###. I read about it on the internet that it is supposed to smell bad, but why does it taste spoilt? It was supposed to get expired on 12/08/2023, and I bought it on 22/11/2022.
                                  Is it a joke so many CUSTOMERs have to delt with this same issue, which is not good.
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  Hi, we have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheese cake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. Trust we have clarified and do hope you enjoy the other products offered by Cadbury. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details.
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Amanmikki
                                    from Noida, Uttar Pradesh
                                    Nov 20, 2022
                                    Report
                                    Copy

                                    Address: Its in mumbai

                                    I got very bad quality Cadbury chocolate for my kid From cadbury brand
                                    +1 photos
                                    +1 videos
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      L
                                      Laxmi_priya
                                      from Bengaluru, Karnataka
                                      Nov 16, 2022
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Hello,

                                      I am Laxmi, today (16/11/2022) I purchased a Cadbury Fuse 45g chocolate bar from nearby More Supermarket located in Jayamahal Extension, Bengaluru, India.

                                      The chocolate looked completely fine with the packaging. However, once I unwrapped the chocolate bar I found a dead worm inside the wrapper I was completely shocked and opened it further to inspect and found a web sort of thing at the ends of the chocolate bar.
                                      I am completely disappointed, as a long-term customer of Cadbury. Requesting a refund for the purchased defective product. For any additional information required, please contact me via email.

                                      As there are many consumers who trust the brand with the long-built reputation of its products. Hoping that the company looks into this matter and inspects the products before distributing them to the store for consumer purchase.

                                      Thank you,

                                      Regards,
                                      Laxmi
                                      Email ID - [protected]@gmail.com
                                      +4 photos
                                      Dec 31, 2022
                                      Complaint marked as Resolved 
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 24, 2022
                                      Mondelez India Foods / Cadbury India Customer Care's response
                                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit