Mondelez India Foods / Cadbury India Complaints & Reviews

This complaint is against Vishal Agencies, cinema road, dilezakpur, Gorakhpur, I am a retailer in taramandal area of Gorakhpur, distributor refused to supply the stock of cadbury at my shop. I request you to take better action against the retailer.

It is very disappointing that I am getting stale chocolate From Cadburys / Mondelez (though date is within shelf life) but the flavor is pathetic as old nuts/stale have been used. I anyways will not purchase any Cadburys Products now but this is disgusting that you are playing with innocent people by selling stale Products. I purchased 2 Diary Milk Silk-Roasted Almond this Sunday(8th Jan'23) and after a bite, immediately it was choking my throat with stale flavor and smell. This is second instance that happened in last 2 months.

Please find attached pictures of biscuit purchased from D-Mart Airoli Navi Mumbai.
This is a Jumbo pack and we have received a biscuit with no cream in it.
Attached are the pictures for reference. There were offered to a person and it was very bad impression while receiving the feedback due to non cream biscuit found while having it.

Request to share the reason and solution for this same....

I bought a Cadbury Celebrations worth ₹100 in Jamshedpur, Jharkhand. When I opened its Dairy Milk bar, It was looking rotten. It was a spoiled and decomposed bar. Full of fungus. It tasted like trash. It's expiry date (JUNE 2023) wasn't even passed yet. I want compensation of this fraud done by the company or I will file a lawsuit against Cadbury in Ranchi Highcourt, My Brother is an advocate.

Very bad pathetic taste of chocolate.
Oil coming out of chocolate.
Wrapper was sealed, but inside paper was drenched with oil.
Stomach ache after eating.

5 star chocolate taken from vaishali general store pune mukund nagar swargate area
The taste was very bad .
Shopkeeper denied to take back

All cadbuary are spoilled with black spots on it not even able to consume.its expriry date is in 2023 still its damaged now only.Atealst cadbuary celebration has its own brand.very disappointing to see not only 1 but other cadbuaroes are also with black spots on it .

We bought cadbury celebration as they were selling buy one get one all the dairy milk bars are spoilt & have bumps

I purchased Celebration box in Agra. All the chocolates in the box are powdery and decomposed. All are discoloured with white marks.

Recently, i purchased silk chocolate from nearby store. When I opened chocolate cover it smelled so bad. Even taste so bad. It tasted like oil and bitter. I see holes on chocolate and white layer is formed. Please resolve my issue.

I bought a Cadbury Silk Oreo (Red Velvet) for 175 rupees; it smells and tastes like ###. I read about it on the internet that it is supposed to smell bad, but why does it taste spoilt? It was supposed to get expired on 12/08/2023, and I bought it on 22/11/2022.
Is it a joke so many CUSTOMERs have to delt with this same issue, which is not good.

I got very bad quality Cadbury chocolate for my kid From cadbury brand

Hello,

I am Laxmi, today (16/11/2022) I purchased a Cadbury Fuse 45g chocolate bar from nearby More Supermarket located in Jayamahal Extension, Bengaluru, India.

The chocolate looked completely fine with the packaging. However, once I unwrapped the chocolate bar I found a dead worm inside the wrapper I was completely shocked and opened it further to inspect and found a web sort of thing at the ends of the chocolate bar.
I am completely disappointed, as a long-term customer of Cadbury. Requesting a refund for the purchased defective product. For any additional information required, please contact me via email.

As there are many consumers who trust the brand with the long-built reputation of its products. Hoping that the company looks into this matter and inspects the products before distributing them to the store for consumer purchase.

Thank you,

Regards,
Laxmi
Email ID - [protected]@gmail.com

Dear sir/mam,
I purchased to silk chocolate yesterday. While opening the first chocolate I could smell rotten oil from the package. I ignored it and opened the package to see intact chocolate bar with white layer above it. I tasted the chocolate since in package it was recommend that whitish layer won't affect the fitness for consumption but it was good and tased very bad and the chocolate felt like sand on my tongue. So i threw away the bar and tried opening the second one and the result was same. I strongly recommend to maintain good products and recommend refund for the faulty ones that I have purchased.
I have included the bar code of the second chocolate for your reference so you could withdraw the faulty batch from the public sales.

With regards
Swathi.

We have our shop since 60 year's old we have already requested for new chocolate chillar which we didn't get now all our chocolates are melt please send chillar asap so that we can meet our customers expectations so kindly sends chillar asap our address agarwal stores 67 main road Ramnagar sodala jaipur 302019

I received cadbury celebration as diwali gift, in that i found fungus in cadbury it was very disappointing. It was not expired . Its date of expiry is 07/2023. All dairy milk in the cadbury celebration had fungus .

Found worms and insects crawling inside cadbury fuse bar, of which expiry date is March 2023. Very unhygienic packaging of the product from the company.It can lead to food poisioning. Want a compensation from the company.

I bought a chocolate.. Bournville and when i opened the packet the chocolate was spotted and was crumbling and was hollw from inside... I don't think it's safe to eat it.. Is has some white coating... And according to the details provided on the packet it wasn't expired...
I have photos of it bt it can't be uploaded dur to it's size..
It would be helpful if you contact me though e mail.
[protected]@gamil.com

I have purchased a 5 star Nutty chocolate on 13/10/2022, Thursday from Le Cucina Supermarket near my place. I unwrapped the chocolate
around 9.30 p.m on the same day. I was thrown into a state of extreme shock as i found a live worm in the chocolate. The chocolate has not
yet reached its expiry date. I was very disappointed with a reputed brand providing chocolate of this quality. I was about to offer the
chocolate to a 8 year old kid. I could not imagine the situation if i have given it to him without noticing this. This incident has really
induced a fear in consuming any packed products. I will be attaching the evidence pics and videos below. I have also preserved the evidence for future requirements. I am viewing this as a serious issue. So, do solicit a reply and address this complaint immediately. Else, i will be making this a serious issue.

Product Details:
Product Name: 5 star Nutty
Purchase Date: 13/10/2022
Product Packing date: 18/06/2022
Product Expiry date: 17/03/2023

Consumer Details:
Name: Aadithya U
Address: No: 245/A, Natesan Nagar, 3rd Main Road, Virugambakkam, Chennai-600092
Mobile: +91 [protected]
Mail: [protected]@gmail.com

I got a dairy milk chocolate which having bad taste and having fungus on it before expiry.