Mondelez India Foods / Cadbury India Complaints & Reviews

I found the left overs of a used ciggerette inside the cadburys dairy milk packet worth 25rs.

I had and still hv severe vomiting, dizziness and ill health aftr consuming it.

I had notified the company but no action taken other than delivering another chocolate through their sales man in kochi.

I want justice fr the ill health caused and action against production of cadburys dairy milk choclate.

I can providz the proof and photos.

Hi, i purchased a cadbury dairy milk today on 10th june, 2016 with. I am also attaching several images where you can also find the details of the packet from the barcode. The product, when i took out from the packet was not in full shape of a rectangle. Also with it there were many white pores all over the body of the product. I am certainly not an expert to judge whether it is fungus or germ but the look itself is preventing me from consuming it.

I purchased the product from a bhuj at shop near r. T. O. There wasnt any delay between purchasing and opening the packet - hence i didnt mishandle the product. So i guess there is some problem in the product itself.

We are purchasing this branded product from many year and we are putting our trusts on it, what happens when we eat this type of harmfull product or when we are giving this product to our kids. This thing must be stopped and caudbury india must have to make proper testing of this type of edible product before doing the marketing of the same.

Also this is the responsibility of food agency testing the product on the behalf of government they must take care of this type of things happening specially after the incident of maggie india and some other noodle co. Please there should be any proper steps in respect of this comlaint as soon as possible.

I have opened new retail shop (Ma shakti shoprite) in vadodara. While giving first order, self have asked to provide display box and some advertize materials to make good display but really surprising by seeing yr sales person's response. They say lead time of 15/20 days for display box and 7/8months for small refrigerator. Being a reputed company, needless to mention the need of proper display of products in shop and company is spending huge money on advertise then also mtls is not avlble (Ultimately, it reflects company's image). It is really lethargic ness / sleepiness of your concerns in this area (Waghodia ring road, vadodara). Now a days govt depts are working faster and private company's system is becoming handicapped whatever may be the reason. Please tighten your belt till the stage of retailer shops, as loose system of a company gives the opportunity to grow yr competitors.

I have purchased above mentioned chocolate from sector 51 A Chandigarh Shop yesterday i.e. 28th May 2016 for my daughter but i am sorry to say that when she ate the same the experience was very bad. Foul smell is coming from the same and in taste the taste of the same was pathetic. I have stored that chocolate in refrigerator. Kindly advise where should i complaint. Kindly advise.

Sanjeev Aggarwal
mail : [protected]@outlook.com

I had received a mail two weeks ago with reference to my complaint of a spoilt Cadbury Glow stating that your Sales Officer would come to collect the product for examination. I am sorry to say that even after 10 days of sending the details you required, no Sales Officer has visited to collect the very expensive product worth Rs.650. At this rate, I am truly beginning to question the worth of Cadbury's products. I am also very dissapointed at the lack of response when I try to contact your Customer Care Service. This is certainly not what is expected from a company such as yours. One would expect you to hold all your customers in high regard so this is extremely disheartening.

I expect this problem to be resolved immediately or I would be forced to take up serious action.

An extremely disappointed customer of Cadbury,
Pooja Bafna
Ref #1308801

Dear sir/ madam,

This is to bring to your kind attention that i didnt find the quality of cadbury's dairy milk as per the standard one.
I brought dairy milk from a local shop at nasik and found it brittle. As i opened the wrapper the whole bar was broken and the taste was also very gritty. It was not broken due to any external pressure but was actually brittle in nature. It was not the case for only one bar but we faced the same for other consecutive five bars.
I am a die hard cadbury lover and got very much disheartened by the descending quality of the chocolate from cadbury's.
Would appreciate if you look into the matter and revert accordingly.

Pictures from one of the bar is enclosed herewith for your immediate reference.

Hi, i purchased a cadbury dairy milk today on 19th may 2015 with code k60229. I am also attaching several images where you can also find the details of the packet from the barcode. The product, when i took out from the packet was not in full shape of a rectangle. Also with it there were many white pores all over the body of the product. I am certainly not an expert to judge whether it is fungus or germ but the look itself is preventing me from consuming it.

I purchased the product from a vending machine in infosys ltd, pune (My employer) so i dont have any invoice of the product. There wasnt any delay between purchasing and opening the packet - hence i didnt mishandle the product. So i guess there is some problem in the product itself. Please analyse the product from the images attached and let me know if it is safe to consume or to destroy it.

Jds. [protected]@gmail.com

Sir
I gaurav agency of north delhi wants to complaint about our area so mr saurabh gaur ([protected]), he miscommunicate us about our 2014 millan points (Amazon redumption coupon) our contact number is wrong on amazon coupon i. E we are not able to use that coupon and our sales officer don't take any action from last 8 months. He always use to ignore us and sometimes he stops our weakly visits, we are facing very problem. Distributor...

I bought Cadbury Glow paying 650, to my notice there was alot of white fungus like patches and the chocolate was kind of dried out and powdery. It looked like an expired one but the expiry date is June 2016. I called on your toll free number [protected] 4-5 times but it is out of coverage area... Again, today same thing repeated.. I bought cadbury dairy milk and it contain lot of small white patches like fungus over it. Its really disappointing and very dangerous for health.

I buyed a carbury dairy milk crackle on 04/06/2016 from bangalore. The product was manufactured on 02/16 and the product was spoiled. This is not first time i am getting like this. Before also i bought five diary milks of rs150 each from big market at begalure cross in bangalore in that two of it was spoiled and i informed them and they replaced the product. Now i bought it from a local area and i cant tell them to replace. So please make...

Hello

My name is Lala Khan and I'm a small retailer of Cadbury products in Vadodara.

My shop address is “Bharat Coldrinks – GF 13 Silver rock apartment, B/H Makarpura police station, Makarpura, Vadodara - 390009”

My monthly retail market is more than 30, 000/- of cadbury products.

I’m facing some issues with chocolate cooler from last 6 months.

I’m literally feed up of complaining to the salesman regarding the same.

Please do the needful as soon as possible or else I'm afraid I'll have to stop dealing with Cadburry products.

Best Regards
Lala Bhai Khan
Email : [protected]@yahoo.com
Phone : [protected]/[protected]

I have purchased the bottle of tang having 4 small Rs 30 packet. After consuming 2 packets which did not had any issues, the third packet i opened and after preparing the drink with water and tang orange in the free bottle provided with the tang. I noticed the taste was not sweet at all and was bit sour and bitter. Then i looked onto the bottle one small cockroach was floating there. I realized that this packet was having thid cockroach which affected its taste .

Today and yesterday i bought two dairy milk silk and i opened the wraper then i found the paper wraper was already soaked in oil and when i saw the chocolate that was covered in oil like sticky substance. It happened in both chocolate. And its really very disappointing
I wasted 130rs for two choclates
I hope you will reply asap and solve this issue and also take some action to refund my money

I bought one cadbury crackle chocolate worth rs 40.
As i opened the raper i found it with full of weird kind of insects i really got disappointed with that.
I clicked some pictures also for proof and really disappointed with this incident.
We spend dat money fr some amount of good chocolate and v dont deserve insects in return.badly unhappy
I find alrdy products costly stil v spend to enjoy bt nt with insects

Im Rajeev Chawla having a retailor counter at RAJEEV STORE, A-1/155,
Keshav puram, New Delhi-110035, this is to aware you about that I'm not receiving any discount on cadbury items since one year..
since 1 year i have been faced a lot of inconvinience due to your ineffective service.

so kindly, take an immediate step from your side.

Thank you !
contact no. : [protected], [protected]
Regards,
Rajeev Chawla

Hello, I purchased a normal dairy milk chocolate from a normal general store today. It was worth ₹135. It seemed normal until I opened the packet, the quality of which seemed so poor, it probed me to check the manufacturing and expiry date. As the attachment says, it was packed on November 2015 and as the description says it lasts for about 12 months. But the product that I received today was gross. Pardon my launguage, but that's how bad it was. It looked ugly and tasted even bad. I had to throw away the chocolate. The only reason why I kept it for more than 5 minutes was to send you guys a mail. I've attached images of how it appeared to be. Unfortunately, I won't be able to make you taste it. I really love chocolates and dairy milk has always been the first priority among chocolates. I certainly didn't expect a product of this level of deterioration. Either use stuff that does nothing but atleast increases the shelf life of your product. I've got acquainted with a similar problem earlier too, but that time it tasted fine. Now, I felt like puking. This has surely left a bitter experience. Please look into this and make sure you maintain your standards and don't provide such items to consumers. Cadbury is a huge brand and I don't think anyone should tolerate such negligence over quality. Thanks

Product code : T51103B
Packed : 11/15
MRP : ₹135
Date of purchase : 23/4/2016

I purchased 2 Cadbury Dairymilk(Rs25 each) from Karol Bagh, Delhi on 20-Feb-2016.

When I opened one packet, I noticed the surface of the chocolate was very grainy with faded color. The chocolate itself was distorted and broken into pieces. See attached images.

Details:
Date: 20-Feb-2016
location: Karol Bagh Delhi
Product: Cadbury Dairy milk Chocolate ( x 2)
Batch/Code: K50728
Packaging date: 07/15 A2
MRP: Rs.25/- (x2)

Out of the 2 chocolates purchased, I still have the other unopened piece with me.

I called the customer care the next instance, and got a complaint registered.
The complaint number is 1276240.

Even after almost 1 and half month, there is no response from Cadbury(or Mondelez India Foods).

am in possession of a packet of your product, cadbury nutties which is not palatable due to the product being spoilt, it is fall from the quality standards as we have been consuming from the past many years.With the sudden shoot up of your prizes from 25 to 45 the product has become less tasteful .The packet of which i am in posession, is of the code Y60112A bearing the packaging date 01/16, we have six such packets of the same specificied batch .Please be kind enough as to send the required instruction where the same can be sent to and refund be given for the same.

I bought a celebration pack this week and when I opened a medium size dairy milk, I found that the chocolate is rotten with its colour changed to light brown. 100% of the chocolate is converted into chocolate powder. Even the other chocolates of the pack are of the same condition. I am not sure what is the reason for this but I would definitely not consider it as healthy to eat. I request an answer from Mondelez India Foods about their quality check and the reason behind this. Please reach out to me as soon as possibel on the below mentioned no.

Name:Surbhi jagnani
No.:[protected]
Email-id: [protected]@gmail.com

I would like to bring to your notice that a Cadbury Temptations Rum Raisin Chocolate bar manufactured by your company with the Code T50810 and manufacturing date of 08/15 was opened by my sister along with my family; my father and mother ate a few pieces also. When the bar was passed to me, I discovered the surface of the chocolate to be weird and unusual, which raised suspicion. To our utter horror, we soon saw a worm crawling on it. It was a terrifying experience; especially for people like my sister and I who have grown up eating chocolate bars from Cadbury. I don't think we will be able to do that anymore.

I would like you to note that the aforementioned chocolate bar is said to be best before 9 months from manufacture; so if your 'best' chocolate bars come along worms even when they are within the safe period, it is very concerning; not only for you but for your loyal consumers as well.

I would be highly obliged if you would look into the matter and do the needful; to ensure that the concerned matter does not come into the attention of others and mortifes them equally. I look forward to your quick response and cooperation.
Thanking you

Yours faithfully,
Shahana Bhattacharya
Email : [protected]@gmail.com