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Mondelez India Foods / Cadbury India Complaints & Reviews

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Updated: Oct 2, 2025
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Mondelez India Foods / Cadbury India reviews & complaints page 66

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M
Maharshee Parashar Charitable Trust
from Pune, Maharashtra
Feb 6, 2016
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Address: Pune, Maharashtra, 411032

My name is Deepti Jadhav and my contact number is [protected]. Today on 06/02/2016 one gust cam to my house and gifted my daughter with Cadbury "Fruit n Nut". when my daughter opened it, she was frightened to see that there are two worms in that cadbury when looked from bakside. It is very disgusting to see all this **** happenning with reputed brand like Cadbury... It is just like playing with lives of people... It is very dangerous an needs to be addressed on priority.. More interesting thing is that date of manufacturing is 06/15 and cadbury claims shelf life of 12 months from date of manufacturing...
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    ravikhatri
    from Pune, Maharashtra
    Feb 6, 2016
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    Address: 421005

    Hellor sir,
    i customer of your company since 18 years, my company name is madanlal and sons, g-2 sai attmaram dristi basant bahar road ulhasnagar 421005. your salesman had given me refrigeretor for chocolate april 2015, and it is not working since aug 2015 i had complaint so many time to your distributor khemson, he had sent me some person whom they had check the refrigerator and said we will reapir within 7 days but none of your person had come to repair till date. kindly sent the person to repair refrigerator.
    thank you
    ravi
    [protected]
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Verified Support
    Feb 16, 2016
    Mondelez India Foods / Cadbury India Customer Care's response
    Dear Ravi, Thank you for writing to us. We will direct our Mumbai branch to have this attended. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury Ltd)
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      Pritija Patil
      from Ahmedabad, Gujarat
      Feb 3, 2016
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      Address: Mumbai City, Maharashtra, 400013
      Website: cadbury

      Hello,
      Yesterday i.e on 2nd of feb 2016 i bought a cadbury dairymilk of rs 25. though money is never a concern but i found disgusting reason to complain about. After giving it to my cousin, she complained me about foul smell from the cadbury. When I saw it, it was already broken in pieces and had fungus all over. I am very particular about the packaging date and expiry date. So I always check it before buying. The packaging was 08/2015. And the code written here is- K50828. I really expect to look at the complains. I have just gone through this forum and saw many complains same as mine. Is cadbury compromising with its quality?


      Contact details. Pritija. Y
      Email id- [protected]@yahoo.in
      M no
      +1 photos
      Complaint marked as Resolved 
      Verified Support
      Feb 03, 2016
      Mondelez India Foods / Cadbury India Customer Care's response
      Dear Pritija, Thank you for contacting us. To address your concern, our consumer cell will be contacting you. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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        V
        Vishal Oswal
        from Gurgaon, Haryana
        Jan 31, 2016
        Resolved
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        Address: 411048
        Website: www.mondelezindiafoods.com

        My name is vishal oswal. I brought bournvita from D mart in pune on 6th of dec 2015. Today I found worms & fungus in bournvita pack & it was really very scary to see that. I have been drinking the same pack of bournvita since last more than a month now & to find it now itz really health threatening.
        Itz really disappointing to find such a thing in a brand like cadbury. I have taken pics for the same which i would like to share on social media websites & all the other available resource. I would really like to lodge a complaint about cadbury about it. I have also complaint on the toll free number for cadbury about the same but i dont think they have really taken my complaint seriously.
        So i request on this forum to take it seriously as itz something really serious as most of the families prefer bournvita but this kind of instance will surely not help anyone o[censored]s.

        Product Details
        MFG Date :- 17/11/2015
        Product Code :- W51117
        Bar Code :[protected]
        Price :- 284rs
        Expiry :- 12 months from packing date


        My Details
        Name :- Vishal Oswal
        City :- Pune
        Mobile :- [protected]
        Email :- vishal.[protected]@gmail.com
        Complaint marked as Resolved 
        Verified Support
        Feb 02, 2016
        Mondelez India Foods / Cadbury India Customer Care's response
        Dear Vishal, Thank you for contacting us. To address your concerns, our consumer cell will be contacting you. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          R
          rads2387
          from Phalodi, Rajasthan
          Jan 30, 2016
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          Address: Mumbai City, Maharashtra, 400026

          The glorious day of 26th January is also celebrated as my Father-In-Law’s Birthday.
          On the very same day I had been to Sehekari Bhandar ( at Agar Bazar, Mumbai) to purchase some products of Cadbury.I came across Cadbury Celebrations packets and picked up 11 boxes to be given to guests who were home for celebrations.And let me mention, I am extremely particular with the manufacturing and expiry dates.Only after consideration of the same, the chocolates were purchased.To much of my surprise, little did I know that that experience would turn out to be the worst.I distributed the boxes to each of my guest and to my shock I realised the next day that the boxes were loaded with white powder and the chocolates were covered with fungus.Personally, mine as well as my families health has been affected after eating the same apart from the embarrassment that we have faced after giving our guests these ‘esteemed products’ as a ‘return gift’.Im sure the same would have been the case with every guest of mine after eating these chocolates.
          It is shocking and disturbing to know that the services of Cabdury has dropped to such new levels.
          I strongly put forth this matter ahead.
          I need a clarification and compensation for the ill effects of eating these chocolates on my families health as well as my guests, the embarrassment that I had to face in front of all my guests, the time I have wasted in running for compensating to my guest, the time I have wasted in purchasing and trying to seek clarification from the place where I have purchased the same.
          Complaint marked as Resolved 
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Verified Support
          Feb 01, 2016
          Mondelez India Foods / Cadbury India Customer Care's response
          Dear Radhika, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details. Thank you, Consumer Service Cell , Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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            bibhu priyadarshi
            from Mumbai, Maharashtra
            Jan 30, 2016
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            Address: Pune, Maharashtra, 411027

            I bought a dairy milk gift pack containing 1 dairy milk chocolates and 1gems & 2 five stars in it. When I opened the dairy milk pack it was fungal infected and having powdery surface with a very bad taste.
            The manufacturing date on pack is 8/15.
            Such poor quality is not expected from a reputed brand like cadbury.
            Thank god that I have not given it to my baby. i will never buy any Cadbury product in future and tell my friends and family to do the so.

            Its been a month but no one is bother to contact me after putting 4-5 mails.
            What a waste!!
            Complaint marked as Resolved 
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Verified Support
            Feb 01, 2016
            Mondelez India Foods / Cadbury India Customer Care's response
            Dear Bibhu, In this connection we draw your attention to our mail dated 25th January requesting you to give an appointment to our sales officer so that he could examine/collect the product. We are once again requesting our sales officer to contact you and seek an appointment to examine/collect the product in question. We thank you for writing to us and look forward to your continued patronage. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury Ltd)
            Never buy Cadbury.. It may harm you
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              M
              maheshwari1012
              Jan 22, 2016
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              Address: New Delhi, Delhi, 110017

              I bought Cadbury fruitnNut silk. in which i found plastic in between the Chocolate when i bit to eat that. I need compensation for that.
              +1 photos
              Complaint marked as Resolved 
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Verified Support
              Jan 22, 2016
              Mondelez India Foods / Cadbury India Customer Care's response
              Dear Sandeep,

              As agreed our Sales officer will be meeting you on 25th January. Assuring you of our best services.

              Thank you,
              Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)”
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                N
                nasimmk
                from Chennai, Tamil Nadu
                Jan 22, 2016
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                Address: 636308

                Sir,
                Im an engineering student .i buyed 5 rupees gems packet in[protected] at salem district Tamil nadu.when i opened the packet its fully infected and the colurs are changed and it shows dotted marks .it shows that best before one year but before itself it damge...like this means how we wil trust this product ...im requesting u to take a necessary action agaist this because this product mainly using childrens only .it wil more effect to them ... So pls sir pls take a necessary action against this...
                +1 photos
                Complaint marked as Resolved 
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Verified Support
                Feb 03, 2016
                Mondelez India Foods / Cadbury India Customer Care's response
                Dear Nasim, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details. Thank you, Consumer Service Cell , Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                  PayalYadav
                  from Gurgaon, Haryana
                  Jan 21, 2016
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                  Address: 110092

                  I bought a Cadbury silk caramello on 20th jan 2016.
                  Its manufacturing date is 04/2015. and it would be used till 9 month.
                  but its taste is very bad.

                  it is not eatable
                  Complaint marked as Resolved 
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 22, 2016
                  Mondelez India Foods / Cadbury India Customer Care's response
                  Dear Payal,

                  Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details.

                  Thank you,
                  Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                    B
                    bhago@0112
                    Jan 13, 2016
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                    Address: Ahmedabad, Gujarat, 388001

                    Dear sir/ma'm I have order product of cadbury which is not proper delevery by distriburors because & he is not proper talking with his custmor.. Thanks Bhargav Thakkar..
                    Complaint marked as Resolved 
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 14, 2016
                    Mondelez India Foods / Cadbury India Customer Care's response
                    Dear Bhargav,

                    Thank you for writing to us. Please let us have your complete postal address and contact numbers to enable us to inform the concerned branch.

                    Thank you,
                    Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                    No satisfied with distibuter & salesmen
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                      0786mothermarry
                      from Kotputli, Rajasthan
                      Jan 5, 2016
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                      Address: 110018

                      We bought three chocolates from a shop in our society from aggarwal departmental store yesterday all the three chocolates with batch number H50616 /06/15 B2 contains fungus we asked the shop keeper to replace and complain as he did not took this matter seriously and advised me to make a complaint on my own please send anyone to have a look on this as we have kept the same above said carefully refrigerated for you kind inspection our address is 696 Vikas Kunj, Vikaspuri New Delhi 110018
                      +2 photos
                      Complaint marked as Resolved 
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 06, 2016
                      Mondelez India Foods / Cadbury India Customer Care's response
                      Dear 0786mothermarry,

                      Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details. After receiving your details, our consumer cell will be contacting you in this connection.

                      Thank you,
                      Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)”
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                        ID Pritesh Modi
                        from Mumbai, Maharashtra
                        Jan 4, 2016
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                        Address: Mumbai City, Maharashtra, 400084

                        January 4, 2016. I bought a Cadbury dairy milk fruit and nut chocolate. it was not expired by date expiry month was 7/2016, but it was having fungus. I just want you to take a strict action against this company. its really very harmful for every one.
                        +2 photos
                        Complaint marked as Resolved 
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 05, 2016
                        Mondelez India Foods / Cadbury India Customer Care's response
                        Dear Pritesh,

                        Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details.

                        Thank you,
                        Consumer Service Cell, Mondelez India Foods Private Limited (Formerly Cadbury India Ltd)”
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                          S
                          Shatanand
                          from Ahmedabad, Gujarat
                          Jan 1, 2016
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                          Address: 380054

                          I have purchased Cadbury chocolate pack manufactured in may 2015 all chocolate having fungus small part of chocolate my grandson has eaten so Pl take urgent action if anything occurs to him your company will be held responsible Shatanand Vyas 11Aatithya bunglas opportunity Milan park Vastrapur Ahmeda bad 380054 Mob no [protected]
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                            A
                            ashokmodi500
                            from Gorakhpur, Uttar Pradesh
                            Dec 30, 2015
                            May 24, 2023
                            This thread was updated on May 24, 2023
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                            Address: Jhunjhunu, Rajasthan, 333001

                            Ret..MODI SUPPLIERS CODE .C-1498.. sir not receiving point amount from 2013 and not proper responsefROM DISTRIBUTOR(SHRI RUPANA DHAM AGENCIES) PLS CHECK
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            pls check
                            Haseja Distribution Network Vikroli, institutional distributor of Cadbury is spoiling the market by selling his 65% stocks of his monthly allocation to the general market. He bribes the Cadbury sales officer Mr. Karan Manchanda and Area Sales Manager so that he can get his forged claims nd damages approved by the company.
                            Tarun Kukreja owner also sells Cadbury Fridge nd visicoolers to the Market which are actually provided by the Cadbury company for his retail customers.
                            Tarun sells Cadbury stocks to Masjid Bunder, Pune, Nashik nd many local retail areas of Mumbai.
                            Dis area are not under his contract.
                            He is cheating with the company.
                            He also buys expired Cadbury stocks at cheaper ratesfrom the Market and then he claims the same stocks to the Cadbury company at the end of the month.
                            There are many things which he does wrong with Cadbury Company.
                            I request you to please take severe actions against him and remove him from your Cadbury Distributors.
                            Dear sir I'm working Cadbury Tsi on April
                            I cannot received my salary Expences vouchers
                            So Balamurali stoped my cash . He is wrongly handle them.My UID 21735 emp code : 16134
                            He is talk your spar kroguous talk to me
                            . He is cannot working any market. Any problem cannot solved . Only work our home. But he is heavy Tarchare for me . So I relived April 2023
                            But my money was pending please help them
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                              S
                              S. Naveen Kumar
                              from Nellore, Andhra Pradesh
                              Dec 28, 2015
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                              Address: 500080
                              Website: in.mondelezinternational.com/home#

                              Dear Sir/Madam, I am S.Naveen Kumar, from Choice bakery in Kavadiguda, I am facing NO stock response from your Dealer from last 3 months. My outlet No: P-7 Program:[PS FS] UID: 1679693 I am ready to take up target quantity, but how can i reach the TARGET without Supply, My Business is getting down because of improper supply of dealer.
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                Prerit Nagori
                                from Mumbai, Maharashtra
                                Dec 25, 2015
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                                Address: Mumbai City, Maharashtra, 400608
                                Website: in.mondelezinternational.com

                                I purchased rs 50 daily milk & to my shock the quality was pathetic. Cadbury is a brand, whom i always trusted & i have grown up with this choclate. Please maintain the standards !!
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                                  Ishit Raval
                                  from Bengaluru, Karnataka
                                  Dec 18, 2015
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                                  Address: Surat, Gujarat, 394510
                                  Website: Cadbury india

                                  I bought dairy milk caramel from Surat city, Gujarat and found it to be infected with worms and fungi. Pics are attached. I want strict action against it also I will refer the case to consumer court India.
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                                    H
                                    harsh swami
                                    from Surat, Gujarat
                                    Dec 11, 2015
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                                    Address: Surat, Gujarat, 395009
                                    Website: www.mondelezindiafoods.com

                                    Dear Sir, You can see below about of what sort of dissatisfaction I experienced with your product(DAIRY MILK SILK). Same problem I have recently faced with your product(DAIRY MILK SILK BUBBLY), details of which is as below, Product name-Cadbury Dairy Milk Silk Bubbly Net wt- 50gm Batch code-I51002 A1 Pkd- 10/15 M.R.P.- 70.00 Shop Name- Mahadev Provision store(Tadwadi, Rander road, Surat) My contact details-Harsh K Swami 53, Gopaleshwar Society, Behind Satyam and Shivam Apt, Tadwadi, Rander road, Surat-395009 MOB- [protected]/[protected] Problem with your product is same as I earlier faced, It has been repeated for the second time. I have been attached with your brand since my child hood. but within the 1 year of time I am experiencing it for the second time, Explain me about of why should I be attached to your brand since I am facing these kind of problem? There are so many competitors in the Indian Market along with the new one Schmitten chocolates Should I switch to Schmitten chocolates forever from Cadburry or suggest my friend-circle to not to have cadburry? You being an International brand of the chocolates is not so serious about the quality of your product, then who would be responsible? I am not interested in spoiling your brand image by going to consumer care for claim without intimating your organisation. There are so many peoples in the India who might be facing such problems and might not be registering the complain. I have tapped your product and stored it in the freezed condition for your knowledge. Your are most welcome to contact me anytime. But stop playing with the health of an Indians.
                                    Oct 18, 2016
                                    Complaint marked as Resolved 
                                    Company just have bundles of chocolates to provide customer for their grievance. Where I complained for 20 Rs Chocolate, I got 150 Rs Chocolate to shut my mouth. This is the fact that companies used to do
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    Very very bad test n old chocolate in new pack. M not satisfied of Cadbury silk bubbly. I want my money back. My num is : [protected]

                                    Unpleasant smell and very bad taste of dairy milk silk bubbly - Comment #2285038 - Image #0
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                                      Balam Tainya
                                      from Mumbai, Maharashtra
                                      Dec 9, 2015
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                                      Address: Thane, Maharashtra, 401209

                                      I bought Cadbury chocolate from a local shop and it was defective when I opened the pack it was fully a diifrent colour and taste the manufacturing date was 9/2015 and I bought on 12/2015 it was 3 months old pls give a solution for it Bec its is not a matter of five rs it's a matter of my child health
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                                        K_awal
                                        from Mumbai, Maharashtra
                                        Dec 3, 2015
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                                        Address: Mumbai City, Maharashtra, 400703

                                        Hello who so ever reading this email. I wanted to compliant about your product i purchased from a general store it had red ants in it. We were going to consume it but a red ant came out of it i have took pictures n video of red ants inside the product. So we would sent you the pictures n videos and even write a compliant in police station about the happenings.
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