Mondelez India Foods / Cadbury India Complaints & Reviews

I have complained Cadbury India but no resolution received. Details given below... From: Upadhyay, Laxmi (UPE), Vodafone India Sent: Thursday, October 22, 2015 3:21 PM To: 'Consumer Relations'; 'consumer.service.[protected]@mdlz.com' Subject: RE: Response From Cadbury Consumer Relations - Ref # 1226626 How many more days to resolve the issue ? From: Upadhyay, Laxmi (UPE), Vodafone India Sent: Tuesday, October 20, 2015 11:30 AM To: 'Consumer Relations'; consumer.service.[protected]@mdlz.com Subject: RE: Response From Cadbury Consumer Relations - Ref # 1226626 From: Consumer Relations [mailto:[protected]@asia.epowercenterdirect.com] Sent: Tuesday, October 20, 2015 11:22 AM To: Upadhyay, Laxmi (UPE), Vodafone India; consumer.service.[protected]@mdlz.com Subject: Response From Cadbury Consumer Relations - Ref # 1226626 Dear Ms Laxmi We refer to your dis-satisfaction with Cadbury product. We assure you that Mondelez is very conscious of its responsibility towards society in general and consumer in particular. The consumer is central to all our decisions and processes. To redress your grievance, we shall be grateful if you could let us have the following details : - Your complete postal address (where you would like our Sales Officer to contact you). 3/374 Vishwas Khand Gomiti nagar Lucknow - Your telephone number (where you would like our Sales Officer to contact you). [protected] Upon receipt of your reply, we shall depute our Sales Officer to visit you. Please handover the product in question to him for our examination. Meanwhile please seal the product and store it in a cool, dry and hygienic place. We await to hear from you and assure you of our best services. FOR MONDELEZ INDIA FOODS PVT LTD (Formerly Cadbury India limited) Consumer Response Cell Ref #1226626

Hi.. today I bought this cadburys fruit n nut, to my notice there was white fungus like patches and the chocolate was kind of dried out and powdery. It looked like an expired one but the manufacturing date was on Jan 2015. Its really disappointing to see such damaged chocolates from cadburys, as its the only dairy product which I love. It has happened many times before but I never did complain about . But this is serious concern as alot children consume this product daily, I expect to hear from some one on this product quality since i am sure that there has been utmost care taken by the RND team for sustaining the product for a longer duration, Hope you people would take a serious action about it. thank you!!

The Cadbury Dairy Milk Silk Carmello chocolate cost Rs 70. I have purchased from M/s Amrit Provision Stores, Lanka, Varanasi U.P. 221005. When I open the packet that a person can't eat. It seems it is duplicate or made up of poor material. I have not eaten even a single peace. I have already complaint in toll free no. but no response till date. It's code no. is 150203 C2. It is packed on February, 2015, it is not expiry yet. Expiry is November, 2015.This was a shameful incident from a so called brand "Cadbury Dairy Milk". I am filing a complaint against Cadbury Dairy Milk.

Hey today I bought this cadbury to my notice there was white fungus like patches and the chocolate was kind of dried out and powdery. It looked like an expired one but the manufacturing date was on April 2015. Its really disappointing to see such damaged chocolates from cadburys, as its the only dairy product which I love. It has happened many times before but I never did complain about it. Hope you people would take a serious action about it. thank you!!

I had bought Cadbury Dairy Milk Silk, 60g, Code:[protected], from a bakery at the AXA building signal, BTM layout, Bangalore on 12/09/2015.. On coming home and opening it, I had 2 slices. On having the 3rd piece, I felt hair in my mouth. On removing the piece from my mouth, with a very disgusted feeling, I found a very thick and dark long hair. ( I have short hair). This feeling and sight of the hair in my mouth is disgusting and awful. Never expected this from a brand like cadbury.

Hi, I tried to contact Cadbury's customer care but the numbers given on the pack are not working. I am writing here regardless that such a good brand like Cadbury's is selling unsafe/ unhealthy product in good packaging . I had bought their product Dairy Milk Silk worth rs 275. Product code- F50120A. When we opened it the taste was like a toffee and oil smell was there. It was totally unsafe for kids. And it was not an 10 or 20 rupees chocolate it worth 275 rupees which is a huge amount for a chochlate like this.

Hi.. today I bought this cadburys fruit n nut, to my notice there was white fungus like patches and the chocolate was kind of dried out and powdery. It looked like an expired one but the manufacturing date was on May 2015. Its really disappointing to see such damaged chocolates from cadburys, as its the only dairy product which I love. It has happened many times before but I never did complain about it. Hope you people would take a serious action about it. thank you!!

I was purchase a dairy milk chocolate of rs. 5. i saw that there is white small spots there over the chocolate. its not a first experience . i think it was fifth time for me that i found. so please improve the quality of chocolate otherwise stop to sell it.

I bought Cadbury dairy milk chocolate on 28 August 2015. When it opened i found that chocolate is powered type. When I rub finger on chocolate, powder came out. The color of chocolate not like its actual Color. Manufactured date is Feb 2015 and best before date is 12 months from date of manufacturing.

Dear Team, We bought a 5 pieces of Rs 5 Chocolate and its of bad quality Attaching the pictures for your reference Batch no was KE0105 Kindly come with a quick resolution Regards, Krupa [protected] my email id is krupa.[protected]@gmail.com

Got Cadbury celebration as gift on raksha bandhan opened Cadbury dairy milk and found white patches and round bubbles on it and opened five star it also had powered white patches and bubbles. Manufactured date is 2 months before April 2015.

I bought a Cadbury Silk (160 g) on 1st september 2015 which was well within its expiry date, the pkg date which being feb, 15 and as stated on the wrapper it's best before 12 months from packaging. I would Consider this to be taken very seriously as it may have harmed the health and well being of my near and dear. I have an image taken as well of the perished product. Do take this complain Seriously.

Dear sir, I Was very fond of dairy milk chocolates but these days whenever i buy the small pack of dairy milk for me and my sister there's a small spot all over the chocolate which looks like fungus.i didn't kept it in the refrigerator whole day to check that I might get normal if it melts but there was no change. I am very much disappointed with the quality.please do look after it.

Sir i purchased cadbury silk the bigger one mrp 150/- from a local shop and when i opened the silk, i was shocked to see the fungal growth upon silk bar.. It was giving foul smell and terrible to look as it was covered with fungus.. The very moment i reached the shop keeper and he told he cant do anything in this as it was a company sealed product and could only be replaced by the company.. I m not interested in the refund or replacement kind of issue..i m just concerned about the company product the quality the brand name and the final product which the end user is getting.. I also posted pics on their facebook page through my wife id but they never bothered to offer any comment on the issue.. Sir i request your good body to go in to the depth of the matter as these kind of product can be an issue of threat to consumer health..

Today I found worms inside a cadbury Daily Milk. Manufactured Date:Sep/2014. Best before 12 months after manufacture. It was my fault that I'd already ate 1 chip of it without noticing. Why would I? Don't we had a trust for quality? Yeah, but that trust is no more. When I offered my friend, she took 1 chip and was doubtful if the chocolate was okay. Beacause there was white tiny spots all over the chips. It was fungus. I said her that "Don't worry, date is okay. Then she suddenly cried out loud "WORMS! WORMS!". I thought it was a joke. Well, anyone would. But she got real panic as it was on her hand. My other friend saw it and said "This is rediculus!". I was like- now everyone's gonna blame me because I was the person who brought this CADBURY DAIRY MILK CHOCOLATE WORMS. To Cadbury- Keep breaking and oneday noones gonna like you. I've kept all pics and videos of your glorious worms. The video is going to be viral very soon. From Ex-Cadbury lover.

I had bought 20 chocolates of Cadbury Dairy Milk on 17/08/2015. Company Details: Manufacturing Address mentioned: Mondelez India Foods Limited, Unit number 2001, 20th floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai-400 013 {Unit: Unit-2, Hadbast number 199, Village Sandholi P.O & Tehsil Baddi, District-Solan, HP-173205} Contact:[protected] Email: [protected]@mdlzindia.com Manufacturing date is printed as 04/2015. (Best before 12 months) Problem: When i opened chocolates, there was fungus layer present on the chocolate. I have kept one spare chocolate packed as a proof. Unpacked chocolate proof is attached. Kindly see it. I want refund of my chocolates as soon as possible as they were unconsumable

I purchased a Cadbury Dairy Milk of just 10 rupees on 18 August 2015, it was packed on feb 2015, what i saw chocolate have some fungus, even it was smelling bad. I cant believe Cadbury is a reputed brand though product cost does not matter .

I bought a two cadbury dairy milk silk a last week 05th/08/2015. i was eating silk yesterday, the chocolate taste is not in good. and also i felt tat i've rotten chocolate. then just threw it in dustbin. then my friend suggest me tat "just sent what u faced with chocolate, they'll consider ur complain". that's why i register in your page. i request to ur company to refund to me. my no :[protected]

On 9/August/2015 I buyed a Cadbury Dairy Milk Silk Worth 60Rs. On 10/August/2015 I opened the pack and I saw that the chocolate had some type of fungus or something in it. Pkg. Date - 2/15 Code- H50217. I Want It To Be Replaced Or Return My Money Back. If Not I Will Report This Issue In Consumer Court. Kindly Look Into The Matter. My Cell Phone Number Is +91 [protected]

Day by day Cadbury is decreasing the size of the bar of its Dairy milk product. But if we go into the quality it is not at all maintained. So it is like they are taking more money for least quality product. It doesn't even test like chocolate any more. It has come in the range of Parle's Melody. Even it is better and cheaper. It seems Cadbury is not at all worried about maintaining their product quality. It has happened so many times that we get Dairy milk from someone on their birthdays and we literally have to throw it in the dustbin as it smells very bad and tests like clay. It is literally insult of the person who is giving us the chocolate. So either they should stop the product or else please try to maintain the quality of the product.