Mondelez India Foods / Cadbury India Complaints & Reviews

I bought one cadbury crackle chocolate worth rs 40.
As i opened the raper i found it with full of weird kind of insects i really got disappointed with that.
I clicked some pictures also for proof and really disappointed with this incident.
We spend dat money fr some amount of good chocolate and v dont deserve insects in return.badly unhappy
I find alrdy products costly stil v spend to enjoy bt nt with insects

Im Rajeev Chawla having a retailor counter at RAJEEV STORE, A-1/155,
Keshav puram, New Delhi-110035, this is to aware you about that I'm not receiving any discount on cadbury items since one year..
since 1 year i have been faced a lot of inconvinience due to your ineffective service.

so kindly, take an immediate step from your side.

Thank you !
contact no. : [protected], [protected]
Regards,
Rajeev Chawla

Hello, I purchased a normal dairy milk chocolate from a normal general store today. It was worth ₹135. It seemed normal until I opened the packet, the quality of which seemed so poor, it probed me to check the manufacturing and expiry date. As the attachment says, it was packed on November 2015 and as the description says it lasts for about 12 months. But the product that I received today was gross. Pardon my launguage, but that's how bad it was. It looked ugly and tasted even bad. I had to throw away the chocolate. The only reason why I kept it for more than 5 minutes was to send you guys a mail. I've attached images of how it appeared to be. Unfortunately, I won't be able to make you taste it. I really love chocolates and dairy milk has always been the first priority among chocolates. I certainly didn't expect a product of this level of deterioration. Either use stuff that does nothing but atleast increases the shelf life of your product. I've got acquainted with a similar problem earlier too, but that time it tasted fine. Now, I felt like puking. This has surely left a bitter experience. Please look into this and make sure you maintain your standards and don't provide such items to consumers. Cadbury is a huge brand and I don't think anyone should tolerate such negligence over quality. Thanks

Product code : T51103B
Packed : 11/15
MRP : ₹135
Date of purchase : 23/4/2016

I purchased 2 Cadbury Dairymilk(Rs25 each) from Karol Bagh, Delhi on 20-Feb-2016.

When I opened one packet, I noticed the surface of the chocolate was very grainy with faded color. The chocolate itself was distorted and broken into pieces. See attached images.

Details:
Date: 20-Feb-2016
location: Karol Bagh Delhi
Product: Cadbury Dairy milk Chocolate ( x 2)
Batch/Code: K50728
Packaging date: 07/15 A2
MRP: Rs.25/- (x2)

Out of the 2 chocolates purchased, I still have the other unopened piece with me.

I called the customer care the next instance, and got a complaint registered.
The complaint number is 1276240.

Even after almost 1 and half month, there is no response from Cadbury(or Mondelez India Foods).

am in possession of a packet of your product, cadbury nutties which is not palatable due to the product being spoilt, it is fall from the quality standards as we have been consuming from the past many years.With the sudden shoot up of your prizes from 25 to 45 the product has become less tasteful .The packet of which i am in posession, is of the code Y60112A bearing the packaging date 01/16, we have six such packets of the same specificied batch .Please be kind enough as to send the required instruction where the same can be sent to and refund be given for the same.

I bought a celebration pack this week and when I opened a medium size dairy milk, I found that the chocolate is rotten with its colour changed to light brown. 100% of the chocolate is converted into chocolate powder. Even the other chocolates of the pack are of the same condition. I am not sure what is the reason for this but I would definitely not consider it as healthy to eat. I request an answer from Mondelez India Foods about their quality check and the reason behind this. Please reach out to me as soon as possibel on the below mentioned no.

Name:Surbhi jagnani
No.:[protected]
Email-id: [protected]@gmail.com

I would like to bring to your notice that a Cadbury Temptations Rum Raisin Chocolate bar manufactured by your company with the Code T50810 and manufacturing date of 08/15 was opened by my sister along with my family; my father and mother ate a few pieces also. When the bar was passed to me, I discovered the surface of the chocolate to be weird and unusual, which raised suspicion. To our utter horror, we soon saw a worm crawling on it. It was a terrifying experience; especially for people like my sister and I who have grown up eating chocolate bars from Cadbury. I don't think we will be able to do that anymore.

I would like you to note that the aforementioned chocolate bar is said to be best before 9 months from manufacture; so if your 'best' chocolate bars come along worms even when they are within the safe period, it is very concerning; not only for you but for your loyal consumers as well.

I would be highly obliged if you would look into the matter and do the needful; to ensure that the concerned matter does not come into the attention of others and mortifes them equally. I look forward to your quick response and cooperation.
Thanking you

Yours faithfully,
Shahana Bhattacharya
Email : [protected]@gmail.com

I bought dairy milk fruit and nut today and it was containing insects. It is very shameful on part of cadbury that the product i am using from so long are filled with insects, as can be seen in the attached file. The health of people and small children are going to affect very badly with these kind of products. Some action need to be taken against them.

I bought a cadbury silk bubbly and it was not consumable. it was stinking, spoil and giving very bad smell though it had not yet expired but was not in consumable state. after tasting it I felt like vomiting .
This is highly disappointing and shameful on the part of such an esteemed company for whom we had.blind trust .

I have registered this complaint so many times but still the mondelez complaint board have not taken any action against haseja distribution network vikhroli. He is doing
Undercutting of cadbury stocks. This institutional distributor of cadbury is spoiling the market by selling his 65% stocks of his monthly allocation to the general market. He bribes the cadbury sales officer mr. Karan manchanda and area sales manager so that he can...

I bought a cadbury silk caramel and it was not consumable. it was stinking and spoilt. though it had not yet expired but was not in consumable state. i contacted mondelez india foods to file a complaint. they promised to send an executive but no-one came. nor was i contacted again. i again mailed the company but no reply came.
this is highly disappointing and shameful on the part of such an esteemed company. i expected an active response since the company is so named but was highly disappointed. all i expected was a positive response from mondelez india foods but i got none.

Hi
I purchased a nutties pack this evening and I was shocked to see something like a dead insect inside the sealed packet.
I never expected this from such a reputed brand as yours.
I'd inform all my friends and relatives as to never buy a cadbury product ever again.

Please revert to the following mail id
[protected]@gmail.com

The composition of ingredients given per 100 g is incorrect . Carbohydrates is given 96g and protein is given 7.6 g and fats 2g . This adds to a total of 105.6g. Thus some information is given wrong. It should be brought under consideration for proper action by the food and drug controller of India against such a blunder. We hope that the correction is done as early as possible. Thank you in advance.

In 5 star 20 rs pack i didn't gate the 6 digit code.. even in 2 packs.. you are manipulate pubilc.. i go to consumer Court with this 2 packs

I have purchased your 20rs 5star pack having an offer of myntra. But i not found any 6 digit code on back side of pack. This is cheating you are doing with the coustomers. Please assure us before we take the next step to consumer court.
Mayank
M-[protected]
mynk.[protected]@gmail.com

I bought a celebration pack this week and when I opened a medium size dairy milk, I found that the chocolate is rotten with its colour changed to light brown. 25% of the chocolate is converted into chocolate powder. I am not sure what is the reason for this but I would definitely not consider it as healthy to eat. I need an answer from Mondelez India Foods about their quality check and the reason behind this. Please reach out to me as soon as possibel on the below mentioned no.

Regards,
Shahbaz Hussain
Cell : [protected]
email : suhaan.[protected]@gmail.com

Hi,

I bought dairy milk Silk from Delhi city, and found it to be infected with worms and fungi. I want strict action against it also I will refer the case to consumer court India.

Also I will share this to all social network sites and suggest my all relative and friends that its complete wastage of money & never buy any product of cadbury.

you can find attachment pics.

Regards

+91 [protected]

Junaid

Dear Sir, rigrate to inform you that the mobile no.([protected]) shown on your web page is mine and I am getting too much calls day-night regarding complaints.
I already inform you telephonycaly on landline no.[protected]. but still problem is as it was.
so kindly replace the no. soon.

This is to inform you that I have purchased a box (54 pcs.) of your above mentioned product (Five Star Wt.: 10.1 gm) Three days back i.e. on 08/02/16 from M/S Kailash Stores (Owner: Mr. Pinky); Moti Nagar which has a printed packing date of 12/15, the product is tasteless, stale and of Sub-Standard, the seller has given me a replacement but you are requested to get the samples (returned back) tested, analyzed & then revert back to me with the report giving the reason of Why, the Quality of such a reputed company’s product has gone to such low standards.

I brought a cadbury worth rupees 10 rupees on 11th febuary 2016 and i found that the bar was contaminated with fungus! this is not the first time this has happened but now that it happened the fifth time i am compelled to submit a complain about it, From a company like Cadbury to receive such products this is very disappointing, Kindly solve the problem and bring a satisfactory solution.