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Mondelez India Foods / Cadbury India Complaints & Reviews

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Updated: Mar 30, 2026
Complaints 1711
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856
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Mondelez India Foods / Cadbury India reviews & complaints page 68

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B
bhago@0112
Jan 13, 2016
Resolved
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Address: Ahmedabad, Gujarat, 388001

Dear sir/ma'm I have order product of cadbury which is not proper delevery by distriburors because & he is not proper talking with his custmor.. Thanks Bhargav Thakkar..
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Jan 14, 2016
Mondelez India Foods / Cadbury India Customer Care's response
Dear Bhargav,

Thank you for writing to us. Please let us have your complete postal address and contact numbers to enable us to inform the concerned branch.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
No satisfied with distibuter & salesmen
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    0786mothermarry
    from Kotputli, Rajasthan
    Jan 5, 2016
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    Address: 110018

    We bought three chocolates from a shop in our society from aggarwal departmental store yesterday all the three chocolates with batch number H50616 /06/15 B2 contains fungus we asked the shop keeper to replace and complain as he did not took this matter seriously and advised me to make a complaint on my own please send anyone to have a look on this as we have kept the same above said carefully refrigerated for you kind inspection our address is 696 Vikas Kunj, Vikaspuri New Delhi 110018
    Complaint marked as Resolved 
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Verified Support
    Jan 06, 2016
    Mondelez India Foods / Cadbury India Customer Care's response
    Dear 0786mothermarry,

    Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details. After receiving your details, our consumer cell will be contacting you in this connection.

    Thank you,
    Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)”
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      ID Pritesh Modi
      from Mumbai, Maharashtra
      Jan 4, 2016
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      Address: Mumbai City, Maharashtra, 400084

      January 4, 2016. I bought a Cadbury dairy milk fruit and nut chocolate. it was not expired by date expiry month was 7/2016, but it was having fungus. I just want you to take a strict action against this company. its really very harmful for every one.
      Complaint marked as Resolved 
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Verified Support
      Jan 05, 2016
      Mondelez India Foods / Cadbury India Customer Care's response
      Dear Pritesh,

      Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details.

      Thank you,
      Consumer Service Cell, Mondelez India Foods Private Limited (Formerly Cadbury India Ltd)”
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        S
        Shatanand
        from Ahmedabad, Gujarat
        Jan 1, 2016
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        Address: 380054

        I have purchased Cadbury chocolate pack manufactured in may 2015 all chocolate having fungus small part of chocolate my grandson has eaten so Pl take urgent action if anything occurs to him your company will be held responsible Shatanand Vyas 11Aatithya bunglas opportunity Milan park Vastrapur Ahmeda bad 380054 Mob no [protected]
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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          A
          ashokmodi500
          from Gorakhpur, Uttar Pradesh
          Dec 30, 2015
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          Address: Jhunjhunu, Rajasthan, 333001

          Ret..MODI SUPPLIERS CODE .C-1498.. sir not receiving point amount from 2013 and not proper responsefROM DISTRIBUTOR(SHRI RUPANA DHAM AGENCIES) PLS CHECK
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          pls check
          Haseja Distribution Network Vikroli, institutional distributor of Cadbury is spoiling the market by selling his 65% stocks of his monthly allocation to the general market. He bribes the Cadbury sales officer Mr. Karan Manchanda and Area Sales Manager so that he can get his forged claims nd damages approved by the company.
          Tarun Kukreja owner also sells Cadbury Fridge nd visicoolers to the Market which are actually provided by the Cadbury company for his retail customers.
          Tarun sells Cadbury stocks to Masjid Bunder, Pune, Nashik nd many local retail areas of Mumbai.
          Dis area are not under his contract.
          He is cheating with the company.
          He also buys expired Cadbury stocks at cheaper ratesfrom the Market and then he claims the same stocks to the Cadbury company at the end of the month.
          There are many things which he does wrong with Cadbury Company.
          I request you to please take severe actions against him and remove him from your Cadbury Distributors.
          Dear sir I'm working Cadbury Tsi on April
          I cannot received my salary Expences vouchers
          So Balamurali stoped my cash . He is wrongly handle them.My UID 21735 emp code : 16134
          He is talk your spar kroguous talk to me
          . He is cannot working any market. Any problem cannot solved . Only work our home. But he is heavy Tarchare for me . So I relived April 2023
          But my money was pending please help them
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            S
            S. Naveen Kumar
            from Nellore, Andhra Pradesh
            Dec 28, 2015
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            Address: 500080
            Website: in.mondelezinternational.com/home#

            Dear Sir/Madam, I am S.Naveen Kumar, from Choice bakery in Kavadiguda, I am facing NO stock response from your Dealer from last 3 months. My outlet No: P-7 Program:[PS FS] UID: 1679693 I am ready to take up target quantity, but how can i reach the TARGET without Supply, My Business is getting down because of improper supply of dealer.
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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              Prerit Nagori
              from Mumbai, Maharashtra
              Dec 25, 2015
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              Address: Mumbai City, Maharashtra, 400608
              Website: in.mondelezinternational.com

              I purchased rs 50 daily milk & to my shock the quality was pathetic. Cadbury is a brand, whom i always trusted & i have grown up with this choclate. Please maintain the standards !!
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                I
                Ishit Raval
                from Bengaluru, Karnataka
                Dec 18, 2015
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                Address: Surat, Gujarat, 394510
                Website: Cadbury india

                I bought dairy milk caramel from Surat city, Gujarat and found it to be infected with worms and fungi. Pics are attached. I want strict action against it also I will refer the case to consumer court India.
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                  H
                  harsh swami
                  from Surat, Gujarat
                  Dec 11, 2015
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                  Address: Surat, Gujarat, 395009
                  Website: www.mondelezindiafoods.com

                  Dear Sir, You can see below about of what sort of dissatisfaction I experienced with your product(DAIRY MILK SILK). Same problem I have recently faced with your product(DAIRY MILK SILK BUBBLY), details of which is as below, Product name-Cadbury Dairy Milk Silk Bubbly Net wt- 50gm Batch code-I51002 A1 Pkd- 10/15 M.R.P.- 70.00 Shop Name- Mahadev Provision store(Tadwadi, Rander road, Surat) My contact details-Harsh K Swami 53, Gopaleshwar Society, Behind Satyam and Shivam Apt, Tadwadi, Rander road, Surat-395009 MOB- [protected]/[protected] Problem with your product is same as I earlier faced, It has been repeated for the second time. I have been attached with your brand since my child hood. but within the 1 year of time I am experiencing it for the second time, Explain me about of why should I be attached to your brand since I am facing these kind of problem? There are so many competitors in the Indian Market along with the new one Schmitten chocolates Should I switch to Schmitten chocolates forever from Cadburry or suggest my friend-circle to not to have cadburry? You being an International brand of the chocolates is not so serious about the quality of your product, then who would be responsible? I am not interested in spoiling your brand image by going to consumer care for claim without intimating your organisation. There are so many peoples in the India who might be facing such problems and might not be registering the complain. I have tapped your product and stored it in the freezed condition for your knowledge. Your are most welcome to contact me anytime. But stop playing with the health of an Indians.
                  Oct 18, 2016
                  Complaint marked as Resolved 
                  Company just have bundles of chocolates to provide customer for their grievance. Where I complained for 20 Rs Chocolate, I got 150 Rs Chocolate to shut my mouth. This is the fact that companies used to do
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Very very bad test n old chocolate in new pack. M not satisfied of Cadbury silk bubbly. I want my money back. My num is : [protected]
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                    Balam Tainya
                    from Mumbai, Maharashtra
                    Dec 9, 2015
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                    Address: Thane, Maharashtra, 401209

                    I bought Cadbury chocolate from a local shop and it was defective when I opened the pack it was fully a diifrent colour and taste the manufacturing date was 9/2015 and I bought on 12/2015 it was 3 months old pls give a solution for it Bec its is not a matter of five rs it's a matter of my child health
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                      K
                      K_awal
                      from Mumbai, Maharashtra
                      Dec 3, 2015
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                      Address: Mumbai City, Maharashtra, 400703

                      Hello who so ever reading this email. I wanted to compliant about your product i purchased from a general store it had red ants in it. We were going to consume it but a red ant came out of it i have took pictures n video of red ants inside the product. So we would sent you the pictures n videos and even write a compliant in police station about the happenings.
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                        C
                        Chintanpatel
                        from Mumbai, Maharashtra
                        Nov 29, 2015
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                        Address: 400086

                        In the cadbury celebration pack all 3 dairy milk chocolates had multiple white grainy spots all over the chocolates. These chocolates were neither expired nor were they refrigerated. The pack was kept at room temperature. Being a doctor myself it was shocking to find this in a product of repute. I hope cadbury looks gravely at the concerns of its consumers and provides redressal.
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                          A
                          aleo7k
                          from Pune, Maharashtra
                          Nov 24, 2015
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                          Address: 411037

                          I bought a Cadbury Bournville cranberry chocolate today (24th Nov, 2015) & found spider web like thing inside it with many small eggs. Its showing packaging details & dates as 07/15. Need answer from the co. Bought 5 packets just to throw in a dustbin it seems.
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                            Mohammed Danish Ovaisi
                            from Mumbai, Maharashtra
                            Nov 24, 2015
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                            Sir, I bought 500gm jar of Cadbury Bournvita and that jar have freezed itself. I don't know, why? So, please look in to this matter and kindly change both jar as soon as possible. Hope for soon and positve reply. Danish Agra [protected]
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                              P
                              Parul Varma
                              Nov 17, 2015
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                              Address: Mumbai City, Maharashtra, 400083
                              Website: Www.cadburyindia.com

                              Cadbury-Dairy Milk Crackle looked like ugly over heated, chemicalised some powdered jotted together. Manufacturing date is Aug 2015 but it seemed either it was an expired chocolate or there is some production process fault. Such a careless behavior of the top chocolate player of India delivering a super disgusting product. I will publish the same on social media. Very annoying!
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                                Ashish Bali87
                                from Mumbai, Maharashtra
                                Nov 16, 2015
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                                Address: Mumbai City, Maharashtra, 401107

                                Hi, Would like to bring to your notice the presence of glass pieces in the chocolate. My fiancé was luckily saved as we noticed it in time. she was about to consume the diwali gift but fortunately after chewing it she noticed something wrong and after spitting it we found glass partical in it. I have taken images at the same time for reference. I would like to know a few things, same as listed below 1. What is your QC doing? 2. What if, my fiancé had consumed it? Would Cadbury be taking responsibility for such carelessness? I would love to take this matter to the consumer forum.
                                Thanks Ashish Bali
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                                  Anju Thakran
                                  from Delhi, Delhi
                                  Nov 14, 2015
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                                  Address: Kurukshetra, Haryana, 136119

                                  One of my friend buy me a cadbury silk from kurukshetra. the time i opened the chocolate it has many white rounded small tapeworm egg like structure on it .i have never seen such kind of things on chocolate before. i m not getting what is that . plz look into the matter. it has packaging date 7/2015.
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                                    Bhavesh Puranik
                                    from Surat, Gujarat
                                    Nov 14, 2015
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                                    Address: 413001

                                    Yesterday, on 13th November, 2015, I bought Cadbury Celebration Pack, to my notice there was alot of white fungus like patches and the chocolate was kind of dried out and powdery. It looked like an expired one but the expiry date is May 2016. I called on your toll free number [protected] 4-5 times but it is out of coverage area. Its really disappointing to see such damaged chocolates from such a renowned company...!!! This is a serious issue as we consume this product frequently. I am planning to send this cadbury sample and file complaint with " Food Safety and Standards Authority of India". Hope you people would take a serious action about it...!!!
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                      Pooja Likhite Jayawant
                                      from Nashik, Maharashtra
                                      Nov 13, 2015
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                                      Address: Mumbai City, Maharashtra, 400028

                                      I had purchased rich dry fruit box of 600 bugs from dadar west. By the chocolates within the container were not fresh, the butterscotch ones were completely melted & almonds were not fresh Aral. Had not expected such kind of quality from Cadbury
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                                        vinayshetty
                                        from Delhi, Delhi
                                        Nov 12, 2015
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                                        Address: Jabalpur, Madhya Pradesh, 482005

                                        Two days back i have bought a 10 rs cadbury dairy milk chocolate. When i opened its cover it has spoiled. then after i saw the expiry date, which is not yet over that means the chocolate is spoiled before the expiry date. I want perfect solution for this. Name: vinay kumar killamsetty email: vinay.[protected]@gmail.com
                                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                        Normally they do not respond to consumer complaints . Product needs to be tested to verify your claims. I suggest you to contact Designated Officer (Food Safety) of your district and register formal complaint along with the sample, Bill etc. Only they can act statutorily on sub standard products. For more information contact me E mail - [protected]@gmail.com
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