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Mondelez India Foods / Cadbury India Complaints & Reviews

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Updated: Feb 17, 2026
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Mondelez India Foods / Cadbury India reviews & complaints page 69

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R
Rashmi bedre
from Tumkur, Karnataka
Sep 2, 2015
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Address: Raichur, Karnataka

Got Cadbury celebration as gift on raksha bandhan opened Cadbury dairy milk and found white patches and round bubbles on it and opened five star it also had powered white patches and bubbles. Manufactured date is 2 months before April 2015.
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Dear mam,
I am not an official representative of the company but i would like to bring some points to your notice regarding your complaint:
1. The product that you recieved may be expired (check the mfg date and best before).
2. The deposition of the white layer happens when the chocolate is not kept at a consistently cold temperature, that is, shifted from low temperature(cold) to high(hot) and then back again to low temperature(cold), so that may not be a health issue.
3. The powder and bubble formation happens when the cycle(cold-hot-cold) is repeated several times, especially during the monsoon or otherwise only months after the expiry date is reached. And yet, it may not cause any injuries to health.
Thank you,
a (not so)happy cadbury's consumer
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    gags13.13
    from Kolkata, West Bengal
    Sep 1, 2015
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    I bought a Cadbury Silk (160 g) on 1st september 2015 which was well within its expiry date, the pkg date which being feb, 15 and as stated on the wrapper it's best before 12 months from packaging. I would Consider this to be taken very seriously as it may have harmed the health and well being of my near and dear. I have an image taken as well of the perished product. Do take this complain Seriously.
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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      hadz
      Aug 29, 2015
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      Address: Lucknow, Uttar Pradesh

      Dear sir, I Was very fond of dairy milk chocolates but these days whenever i buy the small pack of dairy milk for me and my sister there's a small spot all over the chocolate which looks like fungus.i didn't kept it in the refrigerator whole day to check that I might get normal if it melts but there was no change. I am very much disappointed with the quality.please do look after it.
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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        Rohit Kumar Verma
        from Basi, Punjab
        Aug 23, 2015
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        Address: Panchkula, Haryana

        Sir i purchased cadbury silk the bigger one mrp 150/- from a local shop and when i opened the silk, i was shocked to see the fungal growth upon silk bar.. It was giving foul smell and terrible to look as it was covered with fungus.. The very moment i reached the shop keeper and he told he cant do anything in this as it was a company sealed product and could only be replaced by the company.. I m not interested in the refund or replacement kind of issue..i m just concerned about the company product the quality the brand name and the final product which the end user is getting.. I also posted pics on their facebook page through my wife id but they never bothered to offer any comment on the issue.. Sir i request your good body to go in to the depth of the matter as these kind of product can be an issue of threat to consumer health..
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Aug 26, 2015
        Updated by Rohit Kumar Verma
        This is sick . cadbury has not shown any interest in solving the ibid complaint. I visited their facebook page ..seen so many complaints like this .the only thing they doin is writing the customer to contact at another email id. Seriously this is the worst customer support i ever seen for a brand like cadbury. Peoples are eating their insect rotten choclates. I feel i have to go consumer court only.
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          prithveeraj
          Aug 21, 2015
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          Address: New Delhi, Delhi

          Today I found worms inside a cadbury Daily Milk. Manufactured Date:Sep/2014. Best before 12 months after manufacture. It was my fault that I'd already ate 1 chip of it without noticing. Why would I? Don't we had a trust for quality? Yeah, but that trust is no more. When I offered my friend, she took 1 chip and was doubtful if the chocolate was okay. Beacause there was white tiny spots all over the chips. It was fungus. I said her that "Don't worry, date is okay. Then she suddenly cried out loud "WORMS! WORMS!". I thought it was a joke. Well, anyone would. But she got real panic as it was on her hand. My other friend saw it and said "This is rediculus!". I was like- now everyone's gonna blame me because I was the person who brought this CADBURY DAIRY MILK CHOCOLATE WORMS. To Cadbury- Keep breaking and oneday noones gonna like you. I've kept all pics and videos of your glorious worms. The video is going to be viral very soon. From Ex-Cadbury lover.
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

          Individual — worms in mineral water can

          Dear sir, I live in chennai (madipakkam) in our area we dont have under ground metro water connection, so we are forced to buy mineral water cans capacity of 25lts.In those water cans are filled with worms, and we buy water with different suppliers in those cans also we found worms.If the government will take serious action against the mineral water companies whether they ensure that they are providing mineral water with purified and hygienic.Kindly ensure the standard norms of mineral water companies are else the people will affect.Kindly take a necessary action to live without any medical tension.
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            A
            abhis37
            from Pune, Maharashtra
            Aug 19, 2015
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            Fungus found in Dairy Milk chocolate

            I had bought 20 chocolates of Cadbury Dairy Milk on 17/08/2015. Company Details: Manufacturing Address mentioned: Mondelez India Foods Limited, Unit number 2001, 20th floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai-400 013 {Unit: Unit-2, Hadbast number 199, Village Sandholi P.O & Tehsil Baddi, District-Solan, HP-173205} Contact:[protected] Email: [protected]@mdlzindia.com Manufacturing date is printed as 04/2015....
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            ashu1185
            from Mumbai, Maharashtra
            Aug 18, 2015
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            Address: Nagpur, Maharashtra

            I purchased a Cadbury Dairy Milk of just 10 rupees on 18 August 2015, it was packed on feb 2015, what i saw chocolate have some fungus, even it was smelling bad. I cant believe Cadbury is a reputed brand though product cost does not matter .
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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              sivajeyanthi nathar
              from Chennai, Tamil Nadu
              Aug 12, 2015
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              Address: Madurai, Tamil Nadu

              I bought a two cadbury dairy milk silk a last week 05th/08/2015. i was eating silk yesterday, the chocolate taste is not in good. and also i felt tat i've rotten chocolate. then just threw it in dustbin. then my friend suggest me tat "just sent what u faced with chocolate, they'll consider ur complain". that's why i register in your page. i request to ur company to refund to me. my no :[protected]
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                V
                VignêSh Nåir
                from Mumbai, Maharashtra
                Aug 10, 2015
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                Address: Mumbai City, Maharashtra

                On 9/August/2015 I buyed a Cadbury Dairy Milk Silk Worth 60Rs. On 10/August/2015 I opened the pack and I saw that the chocolate had some type of fungus or something in it. Pkg. Date - 2/15 Code- H50217. I Want It To Be Replaced Or Return My Money Back. If Not I Will Report This Issue In Consumer Court. Kindly Look Into The Matter. My Cell Phone Number Is +91 [protected]
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                  DSS22
                  Aug 7, 2015
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                  Day by day Cadbury is decreasing the size of the bar of its Dairy milk product. But if we go into the quality it is not at all maintained. So it is like they are taking more money for least quality product. It doesn't even test like chocolate any more. It has come in the range of Parle's Melody. Even it is better and cheaper. It seems Cadbury is not at all worried about maintaining their product quality. It has happened so many times that we get Dairy milk from someone on their birthdays and we literally have to throw it in the dustbin as it smells very bad and tests like clay. It is literally insult of the person who is giving us the chocolate. So either they should stop the product or else please try to maintain the quality of the product.
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                    vish T
                    from Pune, Maharashtra
                    Aug 7, 2015
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                    Address: Jalgaon, Maharashtra

                    I have bought the dairy milk on 7/8/2015 on which i found the white spot on the dairy milk chocolate after searching on the internet i found that this spot are of fungus on chocolate .so i want to registered a complaint for the knowledge of food safety and cadbury company against the bad product in the market which can harm the human lives .
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    They are fat bloom not fungus u ######! Choclates have lot of preserving capability, a wrapped up can't have fungus easily.
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                      abhay pratap singh chauhan
                      Aug 7, 2015
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                      Address: Jaipur, Rajasthan

                      I purchased a bonvita little pack of 10 ruppes. Three times i found unwanted thing. 1st time i found a plastic thread just as bonvita colour, hardly anyone can recognize that., plastic thread. 2nd time i found a flies. 2 times i ignore this irrresponsible acts of cadbury.. But now i fed up .. This time found thread... N i attached the image below
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                        Pratima Chhabra
                        from New Delhi, Delhi
                        Aug 2, 2015
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                        Address: New Delhi, Delhi

                        I bought a whole pack of 10 chocolates of Cadbury dairy milk for my office. They were of July 15 batch only. To my surprise, all the chocolates were in bad state. To see them, it seems as if they have been packed long back. No one can eat them.

                        A reputed company can never afford to place such product in the market. It can ruin your company. I had never experienced such bad taste from Cadbury specially.

                        The batch is:[protected]Crackle)
                        [protected]Fruit and nut) packed - 02/15
                        Code - K50403, packed - 04/15, C1, Batch[protected] Dairy Milk Chocolate
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                          Sonia Kanda
                          from Delhi, Delhi
                          Jul 30, 2015
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                          Address: Chandigarh, Punjab

                          I bought a temptation chocolate as my stressbuster, as i had exam next day. But when i opened the pack it turned to more stress and depression because chocolate was wet and rotten. The pack was properly sealed when i bought. But it was sticky n wet on opening. I was shocked that i how it is wet. When i went to shopkeeper, i refused to take back opened chocolate n said it matter of company product.
                          N my exam time was wasted, money wasted, and spoiled my mood.
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                            Piyush Kalra
                            from Delhi, Delhi
                            Jul 28, 2015
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                            Address: New Delhi, Delhi

                            Hi i am piyush kalra from burari delhi I had purchased a dairy milk 25 rs one which i buy daily But the wuality is extremely poor and also the choclate milk contents are deposited over it and it doesnt seems fit for eating I jst cant accept sch poor quality chocolate From such a renowned brand It is packed on 4/15 code - k50402 c1 U can call me at [protected]
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Hopeless
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                              Priyaggg
                              from Mumbai, Maharashtra
                              Jul 28, 2015
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                              Look at the state and quality of product available in our markets. Dairy Milk silk (fruit & nut) which I bought on 25th July 2015 shows lots of white deposits on its surface. The chocolate didn’t yet reach the expiry date (still approx. 7 months to go). Code: 150222 Packed : 2/15 Mrp: 150 rp Assuming it to be some kind of fungal infection, the chocolate is not fit to consume. I ask an explanation for this. The packaged food products quality in our country seems to be degrading day by day. This poor quality of package products seems compelling & guiding our burning hearts to come out in rage. Kindly explain what's this and how could this happen? Nobody can consume this even if given free of cost. What are we paying so much for, if the quality check is not happening? Check attached pictures. The product is still with us. Request you to see to this complaint asap and replace it.
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                Stickyash
                                from Bengaluru, Karnataka
                                Jul 26, 2015
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                                Address: Bangalore, Karnataka

                                Hi, I bought a lot of 10 rupees diary milk bars for my son's third birthday party for piñata. One of the Bars had only half the chocolate and the child was bawling as though I cheated him on purpose. This has left a very bad feeling and I want the packaging department to answer why this was done and how they'll fix it. Aishwarya I can be reached at [protected]@gmail.com
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                  Vinoth Krishnan
                                  from Lucknow, Uttar Pradesh
                                  Jul 25, 2015
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                                  Address: Pune, Maharashtra

                                  Bought a cadbury celebration pack on 20/07/2015. Opened the pack on 25/07/2015 and found white dots and bubbles on all the dairy milk in it which has a pkd date on 03/15 and best before 12'months mentioned on the pack. So, we are afraid to eat and tried 5 star. Even those 5'stars are looking weird in color which has a pkd date of 4/15. I have attached a proof image of the chocolates. It's really weird and cadbury is losing their quality it seems. I don't know how much they take action to this. But please consumers please avoid taking chocolates till then.
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                    Shilpi Yadav
                                    from Hyderabad, Telangana
                                    Jul 24, 2015
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                                    Address: New Delhi, Delhi

                                    I want to register my complaint that i had bought a Dairy Milk chocolate on the evening of July 24, 2015 after unwrapping the same i found that the chocolate was contaminated and it was having white spots and small white bubbles all over it. It was properly packed when i had bought it and was also stored in freeze. On thoroughly noticing the bubbles i found it was highly contaminated as well was having fungus all over it. It is my humble request to consider my complaint Shilpi Yadav
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                                      Mini19
                                      from Mumbai, Maharashtra
                                      Jul 22, 2015
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                                      Address: Pune, Maharashtra

                                      Hello, I am one of your million customers and i'm a huge fan of all cadbury products especially the chocolates. I would like to share one incident with the company. i was standing in a grocery shop when a watchman enters, gives a 10 rupee note to the shopkeeper and asks for two dairy milk chocolates. the shopkeeper gave him two 5 rs dairy milk.. i felt really sorry for him at the moment as the quantity of the 5 rs dairy milk was so tiny that his children would hardly be able to enjoy the taste of it. 3-4 years ago the 5 rs dairy milk now, was worth 2rs and the 10 rs dairy milk was also bigger in size and worth the money. Now the quality is the same but quantity has reduced massively in respective of the cost. Many customers think the same way, suggests the same and expect some changes. The company has always satisfied its customers I hope it will consider the suggestion this time too and spread happiness as always so that everyone says Kuch Meetha Hojaye. :)
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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