Claimed

Mondelez India Foods / Cadbury India Complaints & Reviews

in.mondelezinternational.com

2.8

Updated: Oct 2, 2025

Complaints 1687

Resolved

851

Unresolved

836

Good! Mondelez India Foods / Cadbury India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Mondelez India Foods / Cadbury India step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Mondelez India Foods / Cadbury India

Having problems with Mondelez India Foods / Cadbury India?

File a complaint and get it resolved by Mondelez India Foods / Cadbury India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mondelez India Foods / Cadbury India

Mondelez India Foods / Cadbury India reviews & complaints page 7

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: Spring meadows techzone 4 greater noida west Gautam Buddh Nagar

Smell coming from chocolate, I was giving it to my 2 year kid. As I opened the pack the butter paper was filled with oil and was smelling bad. Chocolate inside was also not good. This is not at all expected from a brand like Cadbury.

Pictures attached below with batch number and DOM and DOE

+1 videos

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2022

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Oct 11, 2022

Updated by Bhatneha What is (protected) in the mail id

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Dear Sir / madam Madam

I have opened a café shop a week ago, willing to sell Cadburry chocolates. We are trying to reach your distributor over phone he answered one time and promised me to deliver materials to Sira city which is located 17 km away He didn’t show any interest to visit us. He is not answering my calls
Please help me

Sira
Tumakuru district
Karnataka

Nov 11, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2022

Mondelez India Foods / Cadbury India Customer Care's response We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have received pack of Cadbury celebrations in which while opening single pack a bug was found inside even the quality of product also found not in very good condition.

Packing Code: F20629A
Packed on: 29/06/2022
Expiry Date: 30/04/2023

Mondelez India should accept this big mistake along with proper apology letter and compensation for the incident.

+3 photos

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2022

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Oct 30, 2022

Updated by AyushD3 I have sent email on the same day with all the required details but till date no response has been received.
Very poor customer service team response of Mondelez India Foods.

View replies

A

AyushD3

Oct 10, 2022

Dear Mondelez Team,

Till date no resolution has been made for the issue.

Regards
Ayush

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Delhi

Website: Delhi

I bought dairy milk silk chocolate two days ago and opened it today. It was smellimg foul than i broke two pieces and ate one. It tasted like old used oil or ghee and inside white wrapper was also in bad condition like it was dipped in foul oil or ghee. Though expiry date is in july 2023.

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

View replies

Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Oct 4, 2022

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I bought dairymilk silk oreo and it looked completely okay form outside but when I unwraped it the paper on inner pack was oily and when I smelled it smelt greasy/ oily, even the expiry date is after few month.
And thus happened with me for 2 time with dairymilk silk oreo.
Hope this matter will be considered.

+1 photos

Nov 3, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2022

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I boughg a five star chocolate from a shop near to my house, and i have noticed that the product is full of fungus on it. Its very disappointing. How can you play with our life.

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

View replies

Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Sep 27, 2022

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I live in Viman Nagar, Pune and purchase only Bournville Chocs == 50% Dark, Cranberry, Fruit & Nut.
Since past two months, availibility is virtually NIL. Even though I go to each Kirana shop, Medical store and even Dorabjee.

I want to know the reason

Oct 28, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Sep 25, 2022

Updated by Qaneez Sukhrani I am in Viman Nagar, Pune... why have you stated Nagpur ??

Sep 25, 2022

Updated by Qaneez Sukhrani Why is there no email id on your website for customer care ?

Verified Support

Sep 26, 2022

Mondelez India Foods / Cadbury India Customer Care's response Hi, thank you for writing to us. We would like to inform you that Cadbury Bournville is available in Traditional trade and Modern trade outlets. You can also purchase the same on ecommerce sites. We request you to write to us at [protected]@mdlzindia.com providing your contact details and exact location so that we can assist you better. Look forward to your continued patronage.

Verified Support

Sep 27, 2022

Mondelez India Foods / Cadbury India Customer Care's response We thank you for writing to us. Cadbury Bournville is available in the following outlets. We look forward to your continued patronage.

View replies

Q

Qaneez Sukhrani

from Nagpur, Maharashtra

Sep 26, 2022

why have you asked me to login to my account if you have not updated any information regarding my complaint ?

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 8,BIMAL APARTMENT HINDU FRIENDS SOCIETY ROAD,NATWAR NAGAR

I am Pravin Pisal, received a gift chocolate from one of my friend in Mumbai, she purchased it from Global Chemist, Shantivan Borivali east.

My Son, consumed the half of the Chocolate and found whitish threads similar to Cob web and found live worms in the chocolate. Code mentioned on the pack is I20418C3 with Packed date 18/04/22 and best i[censored]sed by date is 13/01/23.

I rushed my son to my family doctor for further advise but very very much disappointed with such a bad quality of product sold in Indian market by such a big multinational like Mondelez.

I have kept the same pack and half chocolate with me, please contact me urgently on [protected] or send your person on below address:

Pravin Pisal
8, Bimal Apt, Natwar Nagar, Hindu Friends Society road,
Jogeshwari, East, Mumbai 400060.

A disappointed Consumer,
Pravin Pisal

+1 photos

Nov 4, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Sep 24, 2022

Updated by Pravin Dattatraya Pisal I have a video of worms, can not able to attach it.

Verified Support

Sep 26, 2022

Mondelez India Foods / Cadbury India Customer Care's response Thank you for writing and we sincerely regret that you have had an unpleasant experience. Our Consumer Conversation Executive will call upon you soonest. Assuring you of our best attention at all times.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New khursipar,bhilai,durg

I bought dairy milk pack of 40 rs, which has the expiry date of May 2023 on it, on opening the packet, the product is in the dried up powered form which makes it fault and bad

+2 photos

Nov 4, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2022

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear team,
One of batch while consumption felt off texture, flavour and smell even.
It's a bit Rancid odour,
And little bitter off taste, with patche texture on chocolate blocks
Product code K 20307
Pkd 07/03/22, use by 06/03/22
Location available, Gaya-Bihar

Oct 30, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2022

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: First City Project Mihan New Khapri, DPS

I have bought the hot chocolate powder recently when i opened it i saw worms in it . The product is packed in february 2022 and is to be used before Jan 2023.

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

View replies

Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Sep 20, 2022

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

The white wrapper was completely drenched with oil and the taste of the chocolate was horrible. This happened with many dairy milk silk chocolates

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

View replies

Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Sep 19, 2022

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Beside hanuman temple apmc yard humnabad, Humnabad

Dear sir we are authorized cadbury distributor from humnabad bidar district karnataka we are not getting the chocolates from ur side...from last 6 months...ur depo is in hydrabad they are selling the chocolates there only. Then what is the use of distributor...I want to resolve the issue

Regards
Sri sangameshwar agencies
Humnabad

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

View replies

Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Sep 14, 2022

Verified Support

We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Respected Cadbury India
On 12th of September 2022 I bought a packet of celebration and where I was given a dairy milk. When I opened it up i was upset to see the white layers on it and the condition was not at all good. It is totally unsatisfying that being one of the best companies of the world few products of yours are getting damaged due to packaging or some other kind of issues. We are not so rich to buy Cadbury all the time. Kindly do the needful. I am attaching the photos too below. It would be great if you kindly help me out in this situation. I have high expectations from Cadbury India.

+2 photos

Oct 18, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2022

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I bought a Cadbury dairy milk silk and it's printed expiry date is February, 2023. Today (12th September, 2022) when I teared the plastic wrap, a foul smell came out. Then I saw the chocolate and it was covered with fungus.
I believe this happened because of negligence during packaging. This is unacceptable, I didn't expect this kind of negligence from Cadbury India.

Oct 18, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2022

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Cadbury daily milk silk chocolate rs175, bought from saket store budaun India

Website: Cadbury dairly milk

Chocolate that i have bought today from (saket store budaun up india ) is smelling very bad and oily and rotten but it is not expired according to its date...it taste really bad and can not be eaten...

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

View replies

Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Sep 13, 2022

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Nellore

Hi team,

I bought a box of 6.6 gram chocolates and i opened it, it had small white spots all over it, it was infected. Cadbury is such a big firm and i never expected this kind of products from them. I want proper explanation on this.

Package details are below:
A20214 C 2 PKD: FEB2022 02:28.

Thanks and regards,
Praveen N.

+2 photos

Oct 16, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2022

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

This is my 3 time to find fungi on dairy milk silk chocolate. First I thought it is the white layer that they have mentioned on the package and had few pieces but later I found it is actual fungus on it. It is extremely disappointing to get a molded product. It's expire is "next year".
It is not my first time though, during Rakshabandhan I bought a cadbury celebration box, every single chocolate in it was molded and was consumed by my 12 year old brother. Later in the month, I was gifted 2 more silk chocolates and both had fungus on it.
It was shameful that such a big company put out such products in market. Hoping for a follow-up and compensation for the inconveniences caused or expect complaint in legal forums.

+4 photos

Oct 18, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2022

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Madurai

Yesterday I bought cadbury daily milk ₹5 chocolate15 numbers. The chocolate is crispy there is no chocolate taste. Please solve this issue, I attached photo of the chocolate which I bought.

+1 photos

Oct 21, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2022

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I bought red velvet chocolate. When I opened it the smell of chocolate was so foul . Then I tried one piece in inner side of chocolate there is fungus. Then I threw it . I request you to look at the matter and refund my money

+1 photos

Oct 21, 2022

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Sep 13, 2022

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines