Mondelez India Foods / Cadbury India
Mondelez India Foods Pvt. Ltd.
Customer satisfaction rating: 58%
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Mondelez India Foods / Cadbury India Customer Care

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Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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58%
Complaints
1252
Pending
10
Resolved
689
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Good news! We have a good connection with the company and they're good at resolving user complaints.

Mondelez India Foods / Cadbury India Complaints & Reviews

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[Resolved]

Hi Team,

I am retailer of Shell India pvt ltd, i have sold Cadbury product from last 3 years at my shell outlet JILL ENTERPRISE Surat Gujarat. Client Code is 8905 has been given by your company. I have complained about chiller not working properly at my outlet to Mr. Shashikant Dubey (SO) of Cadbury India in surat. I have request him that Water leakage from chiller and so much noise from chiller. I requested him that get repaired the same by sending some engineer and solve the problem. But Mr Dubey without listening complaint properly, immediate dined that engineer is not going to come due to covid condition. He was talked with me very rudely and told me that stop selling Cadbury items at your outlet. His attitude is very rude. I am not expecting such rude behavior from Cadbury India. My Mobile no is [protected].
Aug 7, 2021
Complaint marked as Resolved 
May 20, 2021

Complaint Status

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
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    You might receive many complaints and I dont know if my complaint/suggestion would be addressed- hopefully...
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    [Resolved]

    I was purchased a cadbury celebration few days back but the product is damage though the product is not expeir. What to do now . How could you compromise with quality.
    Aug 7, 2021
    Complaint marked as Resolved 
    May 14, 2021

    Complaint Status

    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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      [Resolved]

      To the team,
      Tomorrow I order two small Cadbury's celebration 50 rs packs for my kids, in which the Cadbury bar (dairy milk) found of bad quality, and having white colour fungus on it .this was sooo bad, by mistake my 2 year son eat some part of it..can't accepted from company like Cadbury to deliver such a bad quality product..I am writing to you to take some immediate action on it...
      Aug 7, 2021
      Complaint marked as Resolved 
      May 14, 2021

      Complaint Status

      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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        [Resolved]

        I bought 2 dairy milk today and both are faulty on one choclate we didn't find the dairy milk logo and another one we got half inside I'm sharing both images.
        Faulty Product
        Faulty Product
        Aug 7, 2021
        Complaint marked as Resolved 
        May 10, 2021

        Complaint Status

        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        May 08, 2021
        Updated by John Alhat
        I bought 2 dairy and both are faulty on one choclate didn't have dairy milk logo on it and another one is half cholate inside

        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          [Resolved]

          The chocolate was within its expiry date (pkd on 03/01/21) and unopened till I opened it to find oily and sticky secretion all over the paper cover giving off a foul smell. I didn't open the golden foil but the foul smell is very prominent. Please provide support.
          Oily secretion from Cadbury silk
          Aug 7, 2021
          Complaint marked as Resolved 
          May 07, 2021

          Complaint Status

          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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            [Resolved]

            Yesterday I bought a Cadbury Temptations Almond Treat and now while I opened the paper cover I saw that the upper corner portion of the chocolate bar was missing. The packet was intact. It was neither torn nor leaked!! I always trusted Cadbury but never really imagined that it was becoming fraud like the others too!!!
            Aug 7, 2021
            Complaint marked as Resolved 
            May 01, 2021

            Complaint Status

            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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              [Resolved]

              I bought a dairymilk (₹40) and it was packed on 09/03/21. When i opened the seal, i saw this pattern on the choclate. It seems disturbing.
              Please do the needful.
              I'm attaching images with this complaint.
              Disturbing patterns in Dairy milk
              Disturbing patterns in Dairy milk
              Disturbing patterns in Dairy milk
              Aug 7, 2021
              Complaint marked as Resolved 
              Apr 29, 2021

              Complaint Status

              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                [Resolved]

                Hi Team, I bought a box full of dairy milk chocolates for my sons birthday to distribute to his friends, as i opened one chocolate from the box, the color was changed and spots were seen.. then i taught the product must be expired but it was manufactured 29.01.21 and hold 12 months of expiry...
                Dairy Milk color change and spots
                Dairy Milk color change and spots
                Dairy Milk color change and spots
                Dairy Milk color change and spots
                Dairy Milk color change and spots
                Aug 7, 2021
                Complaint marked as Resolved 
                Apr 26, 2021

                Complaint Status

                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                  [Resolved]

                  Cadbury Bournville 70% dark . This chocolate is very bad and taste is very worst. So please stop the product. The product quality is very worst. I'm not satisfied.some health issues will come.i vomit it. Thank you
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Apr 26, 2021

                  Complaint Status

                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  You notified. Ok but don't take action I want other Cadbury chocolate for my 100/-
                  We would like to inform you that Cadbury Bournville 70% dark has been well accepted by consumers ever since its launch. In fact it was launched because of demand from consumers. However, we note your feedback. Assuring you of our best attention at all times.
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                    I am a grocery shop owner.My shop at chapui khash colliery, kalipahari, Paschim Burdwan, West Bengal-713339.
                    I sale...
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                    I Hazari Provisional Store
                    I want new Cadbury chocolates cooler please give me new cooler. I have already complained...
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                    I bought a pack of Cadbury Hot chocolate on April 6th and its manufacturing date on Pack was 11/2020, according to the pack...
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                    Dear Sir,

                    This is with regards to the chocolate we purchased Qadbury Temptations Almond Treat from pista house...
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                    [Resolved]

                    Chocolate color and quality are not good.it comes in 2 color brown and half in silver
                    Dairymilk cadbury
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Apr 18, 2021

                    Complaint Status

                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Apr 16, 2021
                    Updated by sahil insa
                    Defected

                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                      [Resolved]

                      My current visicooler is 5 year old and its cooling capacity is not enough to store products well. Since 2 years i am requesting my local distributer to replace my visicooler but they ignore me to last 2 years.
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      Apr 15, 2021

                      Complaint Status

                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      We thank you for writing to us. To register your complaint, please call on our toll free number [protected]. Alternately please write to us at [protected]@mdlzindia.com providing us with the name, address and telephone number of your shop and giving us full details of your complaint. Assuring you of our best services.
                      1 Comment
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                        [Resolved]

                        There was a dead fly with web and eggs on my fuse chocolate. What you guys are going to do about it
                        Dead fly with web on fuse chocolate
                        Dead fly with web on fuse chocolate
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Apr 11, 2021

                        Complaint Status

                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                          I have found the piece of cotton cloth in Cadbury Crackle. This is major quality issue, irresponsible behavior and matter...
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                          I had purchased one fruit & nut chocolate and on opening, it is found rotton from inside. see attached video.

                          You can either refund or replace.

                          Name: D N Shah
                          Add: 803, Shatrunjay, Neelkanth Valley, Rajawadi, 7th Rad, Ghatkopar East, Mumbai - 400077

                          Ph: [protected]
                          email: [protected]@hotmail.com
                          Apr 05, 2021

                          Complaint Status

                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                            [Resolved]

                            I have bought Cadbury Bournville raisin and nuts. I opened the pack and half of the pack filled with air not with chocolate...its was badly
                            disappointed when opened..so please give me the reason.
                            Half chocolate missing
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            Apr 04, 2021

                            Complaint Status

                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                            1 Comment
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