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Mondelez India Foods / Cadbury India Complaints & Reviews

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Updated: Feb 17, 2026
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Mondelez India Foods / Cadbury India reviews & complaints page 71

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S
Snehal Raj
from Mumbai, Maharashtra
Jul 2, 2015
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Address: Vadodara, Gujarat

I purchase Dairy milk silk (with caramel) yesterday (01/07/2015)evening Batch code : I50112 A1 Date mfg: 01/15, when I open the pack it was Gungy, Viscous inside layer. Still i trust and eat a piece of it and it was testing so badly that i have to spit it out. I went back to the shop and show it, but he denied to give my money back as the packing was within its expiry limits. I request you to give my money back asap. Please correct validity period of your product as it gets spoiled in test before the expiry period you mentioned. Don't chit the your consumer, I had been great fan of dairy milk but after facing this issue I will think twice before buying next. I hope that you value this feedback and respond to it immediately. At the end I want my money back. It cost half of my salary of the day. Waiting for you respond.
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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    mehveen
    from Coimbatore, Tamil Nadu
    Jun 29, 2015
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    Address: Hyderabad, Andhra Pradesh

    Hello i am Mehveen a medical student Today i was having cadbury dairy milk and i found white spots all over the cadbury and i already ate some part of it.. May i know what is this?? I think its Fungal growth and the Mfg date is 11/14 as it is written best befor 12 months Code K 411.16 Is this your service is ??? My email id is [protected]@gmail.com I hope i'll get some reply
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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      AVIKSHIT ANEJA
      from Gurgaon, Haryana
      Jun 29, 2015
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      Address: New Delhi, Delhi

      Bought Roasted Almond 60g bar from M/s. J.K.Provision Store, AL Market Shalimar Bagh, Delhi - 88, yesterday. Code: I41207 C Pkd: 12/14 --- Suitable for consumption Upto 12 Months Price : Rs.60.00 Bar code:[protected] Informed Shopkeeper, who advised to file a complaint directly. Kindly, arrange send replacement immediately !! Thanks & Regards Avikshit Aneja Mob: +[protected],[protected] AM - 175, SHALIMAR BAGH DELHI - 110 088
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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        Sujai Poovaiah
        from Virarajendrapet, Karnataka
        Jun 29, 2015
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        Cadbury India one of the reputed Company worldwide does not deserve to be criticised for the product with poor quality which makes the customer feel bad. Even though it was packed in Apr 2015, Shocked to notice that a couple of Chocolates purchased to be spoilt, when my children complained of bad taste I notice small insects doing the damage and it was breaking into pieces. By then they had consumed a small portion and luckily they did not any stomach upset. When tried to return to the outlet, suggested that to complain the company as it was delivered by the distributor and packet was sealed properly. With such a reputation selling sub-standard product and may be duplicate product occupying the shelf makes us feel sorry as were are being consuming Cadbury since ages and will still continue even though imported chocolates are in the market. As a courtesy from your end I will be privileged if you can arrange to send few chocolates to the address given below. Thanks and Regards, Sujai Poovaiah Ammathi Town & Post South Kodagu Karnataka Indian - 571 211
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        It is since June 29th 2015 the complaint has been lodged with proper evidence and no action has been taken and there is no response too. This looks to be very casual in the approach from the Company for no fault from our end. This needs to be considered and necessary action taken on the complaint.

        Sujai Poovaiah[protected]
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          Bikram82
          Jun 27, 2015
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          Address: Bardhaman, West Bengal

          Dear sir, I have purchased 11 pc, Rs 2 pack Gems chocolate for my 2-year old daughter from store of mmaybazar, Durgapur, WB, after eating 2 pack including I felt totally damaged with bad smell, after consuming this my daughter and i suffering from diarrhea, I have still 7-8 pack Gems, what to do? My address is Angadpur (Near Harimandir), Durgapur 15, Dist-Burdwan, Pin-713215, WB, Mo-[protected]. From, Bikramjit Karmakar, Durgapur
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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            Jayakumar Govind
            from Hyderabad, Telangana
            Jun 25, 2015
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            Address: Hyderabad, Andhra Pradesh

            16 Diary Milk Chocolates of April, 2015 were purchased and 12 packets when opened were found with fungus on the chocolates. Whey such products are being sold to spoil the health of consumers. Luckily that we saw it before kids could consume. Jaykumar [protected]@gmail.com
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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              apoorva4
              from Delhi, Delhi
              Jun 21, 2015
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              Address: Mumbai City, Maharashtra

              I just bought a cadbury caramello few minutes back but when I open the pack it was wired inside very wired.It had small bubbles on the back.the colour of chocolate was very different taste of chocolate was awful chocolate was very dry.Shopkeeper sayd he buy product from authorised person. Quality of chocolate was not at all up to the mark. kindly look in to the matter and do the needful asap.
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Dear Apoorva,

              Mondelez India Foods ltd (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com <mailto:consumer.service.[protected]@mdlz.com>, with your purchase and contact details.

              Thank you,
              Mondelez India Foods Ltd (formerly Cadbury India Ltd) Consumer Service Cell
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                Abdul Varis
                from Mysore, Karnataka
                Jun 21, 2015
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                Address: Mysore, Karnataka

                Two days back, I bought 2 dairy milk from my nearest shopkeeper. When I opened to eat, I saw small bubbles sort of thing on the chocolate which looks like fungus. I think this is really bad part of the company which is has been since a century in the market.
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                  Denzilwilma123
                  from Mumbai, Maharashtra
                  Jun 21, 2015
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                  Address: Thane, Maharashtra

                  I have purchased one box of dairy chocolates dated 20th June & distributed to the kids on the birthday of my son . The parents have complaints that the chocolates were not good and has lost the actual taste . It has been very dry & the colour has been changed. Few kids could see worms in it . Need immediate assistance and the entire box to be changed . Mr Denzil Mathias Cell # [protected]
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                    Amit7004
                    from Mumbai, Maharashtra
                    Jun 20, 2015
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                    Address: Thane, Maharashtra

                    On 18 Jul 2015, I had purchased 5 boxes of Cadbury Dairymilk (Rs 5 each), and found that 2 boxes had stale products in it. Plz see attachment. I opened the wrapper of Dairymilk chocolate and found that around 15 chocolates had fungus on it that means they were stale. Attached are the pics of the same. We trust Cadbury since many years but now I am hating it and will think 10 times before buying this product.
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    On 18 Jul 2015, I had purchased 5 boxes of Cadbury Dairymilk (Rs 5 each), and found that 2 boxes had stale products in it.

                    I opened the wrapper of Dairymilk chocolate and found that around 15 chocolates had fungus on it that means they were stale. Attached are the pics of the same.

                    We trust Cadbury since many years but now I am hating it and will think 10 times before buying this product.
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                      Krtin Markandey
                      from Jaipur, Rajasthan
                      Jun 18, 2015
                      Nov 9, 2024
                      This thread was updated on Nov 9, 2024
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                      Spoiled dairy milk

                      Address: Gurgaon, Haryana

                      I bought a Rs.25 dairy milk today and when i opened it, it had small white spots all over it, it was infected. I am furious at being given such a product and feel cheated at the same time. Cadbury is such a big firm and i never expected this kind of a product from cadbury. The code on the packet is K50330 packed on 05/13. I want strict actions....
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                      Jeevanjyothi Bollineni
                      from Bengaluru, Karnataka
                      Jun 17, 2015
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                      Address: Bangalore, Karnataka

                      I had purchased Cadbury dairy milk silk chocolate from Health n glow shop yesterday to give it to my niece. I was shocked when I opened it today. The chocolate had some odd smell and when I opened it saw the chocolate was in different colour and also had some white spots on it.. This is really disgusting to see my favourite chocolate with these issues. The expiry is still there till this December 2015 Its not easy to digest the fact that we are spending Rs150 for our fav chocolate and see such issues. m sure i would not get my money back from the shop keeper. Please help out. I tried to call the toll free #[protected], but no response. Attached are photos of the discolored chocolate Please let me know how to proceed further with this issue.
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                        Gurs
                        from Mumbai, Maharashtra
                        Jun 17, 2015
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                        Address: Aurangabad, Maharashtra

                        It has become a regular occurrence now with cadbury having white dots on its chocolates. It has happened 3 times in the last 2 months, and now again it has happened. I bought 5 chocolates like every other day, but today all of them had white dots on them, and the chocolate would crumble to small pieces. It has a very unpleasant taste as well, looks like its infected. The pkd. date on them is 3/15 and the code is D50328 B1. Check into the quality of the product or it packing, or become the next MAGGIE case. I have registered the same on your website mondelez india.
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                          vinitkris
                          from Chennai, Tamil Nadu
                          Jun 16, 2015
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                          Address: Ernakulam, Kerala

                          I bought 8 dairy milk today and found fungs on them (2/2015 make ) my brothe ate 2 of them and he is feeling sick now Pls make sure u take up this issue and reply soon Sending one of de foto also Vineeth krishna [protected] [protected]@gmail.com
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                            shrutiagarwal
                            from Mumbai, Maharashtra
                            Jun 15, 2015
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                            Address: Thane, Maharashtra

                            Please note the dairy milk which i purchased was giving foul smell and bad taste n also it was a bit whitish giving you the code K50219 and manufacturing was 02/15. i want you to give immediate reply over this. My email [protected]@yahoo.com
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Please note the dairy milk which i purchased was giving foul smell and bad taste n also it was a bit whitish giving you the code K50219 and manufacturing was 02/15. i want you to give immediate reply over this. My email [protected]@yahoo.com
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                              pratibhapal
                              from Gurgaon, Haryana
                              Jun 13, 2015
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                              Hello, We purchased a pack of Bournivita as per following details : Date of Purchase :12th June 2015 Date when we opened the pack : 12th June 2015 Size : 1 Kg Package Date mentioned on the pack : 6th May 2015 Code : H50506 A Purchased From : CSD canteen number 04793 - ESM Canteen, Dundahera, Gurgaon -122001 The content is unfit to use as it is solid/frozen.We contacted the CSD manager on 13th June 2015 to replace the faulty pack with new one but they denied to replace it or take any other appropriate measure. Cadbury is a trusted brand and it was shocking to see such a faulty food item especially when the package date on the product is barely 35 days old, moreover the concerned seller (CSD in this case) denied taking any measure. Request - We urge you to get this replaced locally as soon as possible. Regards, Pratibha Pal, Daughter of Chandra Pal Singh Phone No +91 [protected] or +91 [protected] Address - House No 2794, Sector 23, Gurgaon 122017, Haryana
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                                Shelly Jaglan
                                from Delhi, Delhi
                                Jun 11, 2015
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                                Address: New Delhi, Delhi

                                Today a bought a dairy milk chocolate worth rs 25.As soon i opened the packed i noticed some white spots and holes all over, it was clearly a sign of infected with fungi.As soon as i tried to break it into piece, the chocolate crumbled into small small pieces.It was not the first time i saw such a dairy milk chocolate, there are several instances where it was in bad condition(fungi). I want strict action against the company as the incidences are inreasing day by day. date: 11 jun2015 my email id : shelly.[protected]@gmail.com
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                  maitra
                                  from Kolkata, West Bengal
                                  Jun 9, 2015
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                                  Address: Kolkata, West Bengal

                                  Hi, I bough 6 packets of Cadbury dairy milk chocolate (photo attached). However, after opening the same I found it's totally filled with white dots and looks odd. Before buying I checked the expiry date which is still 9 months away. I'll not let it go easily. Please suggest how to proceed? How to be assured that it's infested with fungi. Regards, Anirban Maitra maitra.[protected]@gmail.com [protected]
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                                    singhneha
                                    from Noida, Uttar Pradesh
                                    Jun 9, 2015
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                                    Address: Gautam Buddh Nagar, Uttar Pradesh

                                    Hi, I'm Neha Singh from Noida. I purchased cadboury dairy milk silk mrp 150 from a general store at sectore 29 on 6/8/15. When I opened it at home, it had white patches as if wrong expiry date was printed on it.Manufacturing date printed on wrapper is 03/15. If companies like Cadbury are doing this in India then which company to rely on.I want resolution ASAP
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    I didn't yet received any follow-up on this complaint..!!
                                    I want to know what steps are yet taken??
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                                      ASHOK KUMAR 6484
                                      from Bengaluru, Karnataka
                                      Jun 6, 2015
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                                      my name is R.Ashok kumar.([protected]) from dindigul i got a 5 rs dairy milk on sat(06.05.15).In its wraper i found a manufacturing date as 04/15.while i remove the cover.it has some white patches inside it . mail [protected]@yahoo.com
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