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Mondelez India Foods / Cadbury India Complaints & Reviews

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2.8
Updated: Feb 17, 2025
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Good! Mondelez India Foods / Cadbury India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Mondelez India Foods / Cadbury India step up their efforts to fully resolve all complaints 👍
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U
UNNAAMALAI CHETTIYAR
from Mumbai, Maharashtra
Aug 26, 2014
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Different smell like rotten oil/daldand taste of cadbury -

Six cadbury silk roast almond chocolates purchased in Navi Mumbai were distributed by me in a function.. Now two are with me and four were given to friends. Upon opening the one of the two left with me- it was smelling and tasting differently. I am fond of this chocolate from the beginning and I am very much familiar with it's taste and smell. I am not satisfied with this and also disturbed the mood of my friends in a happy moment. br...
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Parag Bidathanapalli
from Hyderabad, Telangana
Aug 25, 2014
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Rotten oil/dalda smell from dairy milk (Silk - orange peel)

Address: Hyderabad, Andhra Pradesh

I bought the following product - Diary Milk, Silk, Orange Peel for my wife & my classmates wife on a trip to our Bschool. The chocolates were stinking of ROTTEN OIL/DALDA. I definitely didn't expect this from CADBURY.
I have saved 1 of the 2 chocolates. In case you wish to investigate further you are free to collect this from my residence....
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Simran12
from Delhi, Delhi
Aug 23, 2014
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Foul taste of dairy milk

Address: New Delhi, Delhi

I bought a Cadbury dairy milk silk from Annapurna store in karol bagh. Ihen I opened it I felt that it was not ok but when I tasted it it had a very foul taste..it was crumbly and it had a rotten taste..it also had small white spots on it.. It was of march 2014..this is very shocking as it has happened first time with dairy milk..I request that the necessary action should be taken as soon as possible...
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sahithi gadde
from Hyderabad, Telangana
Aug 21, 2014
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white spot fungus in cadbury dairy milk

Address: Krishna, Andhra Pradesh

I bought an cadbury celebration pack and it contain 2 Cadbury dairy milk chocolates, when I ate half of it .. I found out which were having white spot and fungus in the middle of the chocolate!! On touching I feel many white dots on it like spores on it. Weird and really dangerous to see this. Its so terrible!! Never expected this from such a big brand in chocolate industry!! I purchased it on 9th august 2014 from a local shop here at Vijayawada....
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K
kanchan245
from Delhi, Delhi
Aug 19, 2014
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2 pieces missing and foul smell coming from it

Address: Bhopal, Madhya Pradesh

i brought dairymilk silk 160g pack worth rs 150 from a shop. when i opened it i found 2 pieces were missing and foul smell was coming from it. it cannot be eated like that. being one of the great fan of cadbury india and such a renowned company such products are not expected. plz take suitable actions for it....
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N
nitinkumarrao
from Mumbai, Maharashtra
Aug 18, 2014
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Chocolate was not eatable

Address: Mumbai City, Maharashtra

I Purchased Dairy milk Silk on 17th August 2014(Plain Chocolate ), The Chocolate was not eatable as it was stinking very badly. I want to update you with this instance - for this I've already logged a complaint yesterday, but I don't have a complaint number. Request you to revert me with regards to the above matter. Mobile no- [protected]/[protected] E-mail id-nitin.[protected]@selpl.com/[protected]@gmail.com...
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Priyanka04
from Delhi, Delhi
Aug 12, 2014
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Duplicate Product

Address: Nagpur, Maharashtra

I am a student of marketing in IMT Nagpur, Maharashtra and my name is Priyanka Tiwari (2013-15 batch). There is a wide distribution of dairy milk's duplicate chocolate in the campus. The taste of the chocolate is horrible and packaging is similar. i am attaching the pic for the proof. Please look into the matter....
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kbrao
from Delhi, Delhi
Aug 11, 2014
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Worm in Cabdury Silk chocolate

Address: Chennai, Tamil Nadu

I bought Cadbury Silk recently for my daughter. When i opened the pack, i found that the chocolate was in a semi-solid state though the same was preserved in a fridge. When i looked closely i found that there was a worm that has been responsible for the state of the chocolate. There were huge holes also in the chocolate....
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Atul Sulakhe
from Pune, Maharashtra
Aug 10, 2014
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Bad Products Complaint Ref #1041264

Address: Pune, Maharashtra

Dear sirs, My son got a Celebrations pack as a present from a bank, for his academic achievements. We opened 2 chocolates from the pack, and both were bad. We also had purchased some Milk Chocolates wgich were bad. This was all reported and I was given this subject reference number by a mail I received from your Customer Service, informing that someone from your company would come and pick up the defective products for further...
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marriage heaven
from Gangapur, Rajasthan
Aug 10, 2014
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Foreign Element found in 5 Star

Address: Ajmer, Rajasthan

I purchased cadbury 5 Star, of which code is K40 129 & packed on 04-14. While Eating That i felt a foreign element(steel/iron Pin) in my mouth when i took out i found several small pieces. What if i had swallowed that pin & got some infection or injury in my esophagus or stomach or intestines. You want to kill people by your product ?? Is it chocolate or killing chocolate ?? I tried to call customer care but they didn't responded. What...
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Yuvashree Dilipkumar
from Chennai, Tamil Nadu
Aug 5, 2014
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Poor quality of Cadbury Silk -Chocolate

Address: Chennai, Tamil Nadu

Hi, I had purchased a Cadbury silk - chocolate on 30th July, 2014I found the first two pieces were either missing or totally melted. And while eating the chocolate, there were tiny granules on it ; which made the chocolate really disgusting to consume. Kindly, let me know as to why the quality of a highly priced chocolate has been compromised. Also, I tried to call the toll free #[protected] and wrote a mail to the mail id mentioned...
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Aishwarya Parattu
from Delhi, Delhi
Aug 5, 2014
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Expired Cadbury Dairy Milk Silk

Address: New Delhi, Delhi

I bought a cadbury diary milk silk @ 135/- from a nearby shop in B 84 Defence Colony for my 5 year old daughter. I didn't check the expiry date. My daughter ate almost 5 pieces and then offered me a piece. When I tasted it it had that rotten smell and taste. Then I checked the manufacturing date is was November 2013 and I bought it on 04.08.2014. I approached the agency with the expired product and the agency not inclined to change or refund...
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yashkataria
from Noida, Uttar Pradesh
Aug 1, 2014
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Worsening Quality of chocolates

Address: Indore, Madhya Pradesh

I bought some dairy milk chocolates from a nearby store a few days back All Of them were full of white granules and were powdered I ignored it as it was the first time but again yesterday it happened with me when i Bought some dairy milks from a superstore and I've a habit to check epiry dates so none of the above were expired I had the same thing again and when I asked my frnds they also have faced this problem once in a while Even my...
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R B JAMADAR
from Mumbai, Maharashtra
Jul 31, 2014
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Powder form dry chocolate and granuel like when try to brake

Address: Mumbai City, Maharashtra

I have purchased a fruit & nut Cadbury Dairy Milk Silk chocolate of Rs.150/- (code no. 140520 B3 MFG Dated 05/14) with offer of ccd 2 small cups of coffee from Yadav Stores at Kane nagar, Antophill, CGS Colony, sector-6, mumbai-400037 But after opening the chocolate cover it is found that there is whitish small patches on the chocolate and when brakes it then it broke in granule form and no taste found in it. Pl look into the matter as...
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ravicool17
from Gurgaon, Haryana
Jul 30, 2014
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Expiry product.

Address: New Delhi, Delhi

Hello, I have purchased the cad bury temptation Product code:[protected] in east of kailash location when i opened it chocolate was complete in bad condition, then i checked the same date its mfg was. 5/2013 and i purchased it on 29/7/2014. Please take some action against the agency who supply this product in (110065) east of kailash location. otherwise i have to take some action in consumer court, Regards Ravi [protected]...
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Nikii
from Noida, Uttar Pradesh
Jul 28, 2014
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Did not receive code on silk packet

Address: Ghaziabad, Uttar Pradesh

I bought a cadbury silk of 150 rs. There was an offer to buy free beverages at the ccd outlet it was stated that the code will be inside the packet .My packet did not have a code My packet details are - CODE - I40526 B3 Packaging date - 5/14...
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BENSEN JOHN
from Mumbai, Maharashtra
Jul 27, 2014
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Powdered chocolate bar inside the packet

Address: Thane, Maharashtra

I am a consumer of your product, and i also dairy milk brand is my die hard favourite.
Bt in this month of july i bought once a rs.25 dairy milk, but when i opened it it was mostly powdered, and the taste was somewhat spoiled kind.
I not happend once but thrice it happend.
I thought, bychace once in a thousand must have come like this, but itz happening frquently.
The shopkeper didnt also replaced it with another...
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Parames waran
from Chennai, Tamil Nadu
Jul 25, 2014
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medicated smell in cocoa powder

Address: Chennai, Tamil Nadu

we are from MADRAS FARM AGENCIES a shop from Chennai. CADBURY COCOA POWDER 200gm is getting complaints which is getting medicated smell, when customers make cake, ice creams, etc... So please attend our complaint as soon as possible Complaint from CODE NO : W31212 MFG DATE : 12/12/2013 from MADRAS FARM AGENCIES, No 10, narayana street, periyamet, Chennai 600003 PH[protected], [protected]. Purchase agency, SRI MUTHU...
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Pal1963
from Thrissur, Kerala
Jul 25, 2014
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Poor quality of the chocolate

Address: Chennai, Tamil Nadu

I received a Cadburys silk and roasted almond as a gift from my friend. Both the chocolates were of bad quality. It had white patches throughout and it was as though it would crumble into powder. They were discoloured. I made a complaint through phone many times. It's been a month since I've complained. The only response I get is that ' we will forward your complaint to our office in chennai and they will get in touch with you'. Should I...
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parik53
from Mumbai, Maharashtra
Jul 23, 2014
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taste of dairy milk is so bad

Address: Mumbai City, Maharashtra

I went to bombay hospital from their i bought 4 dlairy milk of 25 rupees each and all were bad in taste we all ate 1 dairy milk n found it so bad we opened 2nd one that was also bad we gave 2 back but one is still with us and its really bad in taste .kindly see to my complain as my 10year old and 2 years old daughter had it and they puked badly...
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