Mondelez India Foods / Cadbury India Complaints & Reviews

Dear Sir, Myself Hasan Chobarawala, I am from Ujjain M.P., on Saturday I brought Cadbury Dairy Milk from Durga Everfresh Freeganj Ujjain. The details of the product are given below.Product. Cadbury Dairy Milk Code :- K31222 Date of Manufacturing :- 12/13 B2 MRP :- 25 I am sorry to say when I opened the product it was not up to the mark. It was very rough and dry some powder type material and patches were there on the product. The taste was also different from its original taste.I have also attached the snap of the same for your reference. Kindly look into the matter and revert.

The size of dairy milk chocolate seems to be going down each time I get. Its not ideal to be so market conscious, one needs to cater to those people who have made this product a grand hit. High time guys... v have had enough. Wake up!!! it still isinnt dat late. This complain may just lie somewhere and may be ignored, nut I dont care, I still expect some change, some improvement. Thank you. Hope this complaint falls with some sensible person.

i bought 3 cadbury dairy milk silk 65 g chocolate today.i'm big fan of dairy milk.but i was surprised ...wen i open it dat chocolate is in white colour..it has some white colour patches in it...very much disappointed.and i'm scared to open the remaining two...waste of money

Six cadbury silk roast almond chocolates purchased in Navi Mumbai were distributed by me in a function.. Now two are with me and four were given to friends. Upon opening the one of the two left with me- it was smelling and tasting differently. I am fond of this chocolate from the beginning and I am very much familiar with it's taste and smell. I am not satisfied with this and also disturbed the mood of my friends in a happy moment.

The batch number 140426 packed in 04/14 is appearing on the cover of the pack .The bar code appearing on the pack is[protected].

This is not expected from a company of high standard and reputation. Pl look into this complaint urgently and do the needful. After paying a sum of Rs.360.00 for six packs - I am disturbed as well as the mood of my friends.

Do the needful urgently on priority and contact me to check the quality of your chocolate.

UNNAAMALAI NARASHIMMAN CHETTIYAR

+91 [protected]
+91 [protected]

I bought the following product - Diary Milk, Silk, Orange Peel for my wife & my classmates wife on a trip to our Bschool. The chocolates were stinking of ROTTEN OIL/DALDA. I definitely didn't expect this from CADBURY.
I have saved 1 of the 2 chocolates. In case you wish to investigate further you are free to collect this from my residence....

I bought a Cadbury dairy milk silk from Annapurna store in karol bagh. Ihen I opened it I felt that it was not ok but when I tasted it it had a very foul taste..it was crumbly and it had a rotten taste..it also had small white spots on it.. It was of march 2014..this is very shocking as it has happened first time with dairy milk..I request that the necessary action should be taken as soon as possible

I bought an cadbury celebration pack and it contain 2 Cadbury dairy milk chocolates, when I ate half of it .. I found out which were having white spot and fungus in the middle of the chocolate!! On touching I feel many white dots on it like spores on it. Weird and really dangerous to see this. Its so terrible!! Never expected this from such a big brand in chocolate industry!! I purchased it on 9th august 2014 from a local shop here at Vijayawada....

i brought dairymilk silk 160g pack worth rs 150 from a shop. when i opened it i found 2 pieces were missing and foul smell was coming from it. it cannot be eated like that. being one of the great fan of cadbury india and such a renowned company such products are not expected. plz take suitable actions for it.

I Purchased Dairy milk Silk on 17th August 2014(Plain Chocolate ), The Chocolate was not eatable as it was stinking very badly. I want to update you with this instance - for this I've already logged a complaint yesterday, but I don't have a complaint number. Request you to revert me with regards to the above matter. Mobile no- [protected]/[protected] E-mail id-nitin.[protected]@selpl.com/[protected]@gmail.com

I am a student of marketing in IMT Nagpur, Maharashtra and my name is Priyanka Tiwari (2013-15 batch). There is a wide distribution of dairy milk's duplicate chocolate in the campus. The taste of the chocolate is horrible and packaging is similar. i am attaching the pic for the proof. Please look into the matter....

I bought Cadbury Silk recently for my daughter. When i opened the pack, i found that the chocolate was in a semi-solid state though the same was preserved in a fridge. When i looked closely i found that there was a worm that has been responsible for the state of the chocolate. There were huge holes also in the chocolate.

Dear sirs, My son got a Celebrations pack as a present from a bank, for his academic achievements. We opened 2 chocolates from the pack, and both were bad. We also had purchased some Milk Chocolates wgich were bad. This was all reported and I was given this subject reference number by a mail I received from your Customer Service, informing that someone from your company would come and pick up the defective products for further investigation. I'm sorry to say that there is no response, no contact established by your company so far in the matter of this complaint. I also replied to the mail reporting no response from your company. I shall wait for 2 more days to hear from you, failing which I will lodge a complaint in the Consumer Forum / court. My email id is [protected]@gmail.com. regards. Atul Sulakhe. [protected] /[protected].

I purchased cadbury 5 Star, of which code is K40 129 & packed on 04-14. While Eating That i felt a foreign element(steel/iron Pin) in my mouth when i took out i found several small pieces. What if i had swallowed that pin & got some infection or injury in my esophagus or stomach or intestines. You want to kill people by your product ?? Is it chocolate or killing chocolate ?? I tried to call customer care but they didn't responded. What kind of quality is this, What the hell is Cadbury doing, are they monitoring manufacturing process ?? It is really shame for such a company who is very famous for its quality & taste, such a company is giving licence to such pathetic factories who produce this ...!!! Are you all not responsible for any kind of quality control ?? I don't want my money back but i want you to take severe action against such factory & do intimate me for the action you took on that factory, If any action is not taken by you then you will force me to take legal action against you . Shame on You for such worst product. Jayesh Varyani

Hi, I had purchased a Cadbury silk - chocolate on 30th July, 2014I found the first two pieces were either missing or totally melted. And while eating the chocolate, there were tiny granules on it ; which made the chocolate really disgusting to consume. Kindly, let me know as to why the quality of a highly priced chocolate has been compromised. Also, I tried to call the toll free #[protected] and wrote a mail to the mail id mentioned on the wrapper asking for suggestion to place a complaint regarding this. There was no response. Kindly, get back to me with a proper explanation.

I bought a cadbury diary milk silk @ 135/- from a nearby shop in B 84 Defence Colony for my 5 year old daughter. I didn't check the expiry date. My daughter ate almost 5 pieces and then offered me a piece. When I tasted it it had that rotten smell and taste. Then I checked the manufacturing date is was November 2013 and I bought it on 04.08.2014. I approached the agency with the expired product and the agency not inclined to change or refund for the expired product. I would really appreciate if you could look into this and do the needful. I am available at [protected]@gmail.com Thanks, Aishwarya Parattu

I bought some dairy milk chocolates from a nearby store a few days back All Of them were full of white granules and were powdered I ignored it as it was the first time but again yesterday it happened with me when i Bought some dairy milks from a superstore and I've a habit to check epiry dates so none of the above were expired I had the same thing again and when I asked my frnds they also have faced this problem once in a while Even my mother had same thing in a silk which was a bigger one I dunno what u guys are doing sitting up there but a quality control and redressal is in order Please look into the matter seriously No one has time and money to waste Chocolates are supposed to make us feel gud not worse! :|

I have purchased a fruit & nut Cadbury Dairy Milk Silk chocolate of Rs.150/- (code no. 140520 B3 MFG Dated 05/14) with offer of ccd 2 small cups of coffee from Yadav Stores at Kane nagar, Antophill, CGS Colony, sector-6, mumbai-400037 But after opening the chocolate cover it is found that there is whitish small patches on the chocolate and when brakes it then it broke in granule form and no taste found in it. Pl look into the matter as it seems like duplicate in look and taste. Pl look into the matter at the earliest and inform me on my contact([protected]) the output of the same. With regards, RBJ

Hello, I have purchased the cad bury temptation Product code:[protected] in east of kailash location when i opened it chocolate was complete in bad condition, then i checked the same date its mfg was. 5/2013 and i purchased it on 29/7/2014. Please take some action against the agency who supply this product in (110065) east of kailash location. otherwise i have to take some action in consumer court, Regards Ravi [protected]

I bought a cadbury silk of 150 rs. There was an offer to buy free beverages at the ccd outlet it was stated that the code will be inside the packet .My packet did not have a code My packet details are - CODE - I40526 B3 Packaging date - 5/14

I am a consumer of your product, and i also dairy milk brand is my die hard favourite.
Bt in this month of july i bought once a rs.25 dairy milk, but when i opened it it was mostly powdered, and the taste was somewhat spoiled kind.
I not happend once but thrice it happend.
I thought, bychace once in a thousand must have come like this, but itz happening frquently.
The shopkeper didnt also replaced it with another one.
I dont want to loose tis brand "dairy milk" form my taste.
Please look after this issue...
With lots of hopes
Bensen