Mondelez India Foods / Cadbury India Complaints & Reviews

3.3.08

Dear Sir,

As the subject matter indicates, the 'drinking chocolate' of Cadbury brand has insolubles. I have sent my concerns to the Cadbury company so many times but got no reply from them. Hence this registration of complaint with you. Kindly do the needful.

I give below the copy of my concerns that I sent to Cadbury during the last month.


Regards.

Thanking you,

Yours truly,

T Parivallal.


26.2.08

22.2.08

18.2.08

Dear Sir,

Day's Greetings.

Do not be surprised to find 3 dates mentiaoned above. They are, in fact, the dates on which I tried to send my feedback to you but in vain. When tried to send from my e-mail address I got the feedback that your mailbox was full.

It is with great disappointment that I write this mail after trying 'Cadbury Drinking Chocolate' at home. We bought 500gm. container at Latta Supermarket, Velachery, Chennai-600042 on 6.2.08 at Rs. 110.00.

I had the fortune, rather misfortune of having to taste it today. But it was a total disappointment to put it mildly.

Firstly, it was like I was drinking tasteless Bournvita. If at all I wanted to drink Bournvita, I would have bought Bournvita, not 'Drinking Chocolate'. I expected it to taste like a cube of Cadbury's Milk Chocolate. When I chew a milk chocolate, the taste lingers in the mouth till the very last moment. But alas, it was not to be with 'Drinking Chocalate' as it tastes just like the cup of bournvita that's offerred at roadside shops.

Secondly, and more serious one, after drinking, I found some insolubles at the bottom of the tumbler. How come insolubles like chicory in a bit of chocolate. Whenever I tasted a milk chocolate, I had never experienced any hard particles of any sorts in my nearly 30 years of love relationship with milk chocalates.

If you have anything to say about the insolubles, I am sorry to add that the container resembles (look alike) a milk chocalate bar in colour and pictures. So, whenever I see the container, it is the bar with no insolubles that immediately comes to my mind.

What is really worrying me is what the insolubles do in a drinking chocolate and what kind of health harzards do they possess to me and my family. I expect an immediate and convincing reply from you in this regard. Otherwise I have to check it out by going to proper sources.

Finally, if at all I want to buy any new Cadbury product henceforth, I will think twice and look for a better alternative.

Regards.

Thanking you,

Yours truly,

T Parivallal

Sir/Madam,
on 6.2.2007 we purchased a Celebration pack of Rs.100 from retail store in Matunga(W),near Victoria Church and found that choclates in that were in powder form.
we checked the manufacturing date on each packs ,all of them were manufactured in October -November2007. we have distributed these packs of celebrations to three of our friends ,one of them is working in news channel..Tomorrow we are going to replacethe pack from the shopkeeper .If you require the sample to verify ,you may contact me on number-[protected].
Please take strict action against it as it will affect reputation and let us know the status of our compalint

Sir/Madam
This is to inform you that I had bought a pack of Cadbury’s gift pack. Unfortunately none of the chocolates was found suitable for consumption. This came as a sheer disappointment and shock that the house of Cadbury’s is not maintaining the standards that they so boldly advertise. The fact that the chocolates have started disintegrating, loosing their firmness calls for stringent quality control urgently. Hence I would like you to take a suitable action at the earliest.
In the view of the above I have kept the chocolates intact details of which are given below:
1) Type: Cadbury’s Rich Dry Fruit Collection

Flavour Quantity Code
Almond Treat 2 units T35T7TE
Raisin Apricot 2 units T35W7TE
Cashew Appeal 2 units T35H7TE


2) Date of packaging: 08/07
3) Expiry: 9 months from packaging

Yestardy my mother bought a large gift packet of Cadburys from a trusted supermarket for my 4yr old daughter and she might have already popped 2,3 in her mouth she spoke of a pathetic taste and smell.

on closer inspection i noted that all those 'gems' in the 'gems-cadburys-chocolate' were spoilt!! i was really upset about my daughter and as well as the case that we can get fungi infested or whatever it is spoilt with kind of chocolates to eat, although we pay them the demanded whether a small amount or large. money is money. this packet was around 100rs ..but is that the matter of concern here? no! absolutely no!...the matter of concern is... what would have happened if my daughter ate it all?
what if there are more like this out there maybe sitting naive on the shelves waiting for innocent children and generous parents who wants to give them a good time end up at the hospital for a weeks time treating hours and hours of vomiting, headaches and tummy cramps? all this distress just for rs 100.00??
the package clearly states that it was made in the month of sep, 07. and this is mid of dec, o7 & the expiry mentioned on the packet is best before 12 months from packing?
i wish i really got an answer for this...and since we got one...i'm pretty sure there might many like this out there...and i wonder..what will happen if atleast one child among many hundreds of thousands who eat cadburys gems in india...atleast would eat the whole infected packet...and then....innocently eating away something that he or she trusted since they could remember..i wonder what wud happen......
FYI I have sample lying with me and one thing i forget to mentioned about the packing the outer packing on chocolate which is golden in colour were mixed with chocolate.this is what cadbury company is.