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Mondelez India Foods / Cadbury India Complaints & Reviews

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Last updated Nov 26, 2023
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Mondelez India Foods / Cadbury India reviews & complaints page 9

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M
meet.1995
Jul 24, 2022
Jul 26, 2022
This thread was updated on Jul 26, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Address:B 201 Shyam Avirahi Nr Suyog 99 opp R P Vasani, international school Nava Naroda
Website:cadburygifting.in

Hello sir/madam,
I was ordered cadbury personalised birthday box at cadburygifting.in on dated 22/07/2022. this order cancled from your side and there was not refund my money at my bank account and all details of payment was completed and all details are in attatchment so i request to you either you refund my money or send to my product.
+1 photos
Aug 27, 2022
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2022
Mondelez India Foods / Cadbury India Customer Care's response
Hi, thank you for contacting us. We request you to provide us with your contact details and email ID used to place an order so that we can assist you further.
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    anshikachaurasia
    Jul 24, 2022
    Jul 26, 2022
    This thread was updated on Jul 26, 2022
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    Product had an spoilt oily aftertaste.
    Bubbles inside were white instead of being pink in color as in packaging and previous purchases.
    The taste was changed and oily also the inside wrapper was soaked in oil
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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      Am09
      from Lucknow, Uttar Pradesh
      Jul 23, 2022
      Jul 26, 2022
      This thread was updated on Jul 26, 2022
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      Address:34 C krishna nagar Near Jb royal castle Kanpur road lucknow

      I bought a packet of Chochlate on July 21, it was empty from inside so I am complaining here.Reply me as soon as possible
      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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        Singh book
        from Lucknow, Uttar Pradesh
        Jul 20, 2022
        Jul 21, 2022
        This thread was updated on Jul 21, 2022
        Resolved
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        Address:Lucknow

        I bought 5 Cadbury dairy milk chocolate and I found that in three of them chocolate was half of its quantity and while I opened one of them it was stinking.
        +1 photos
        Aug 22, 2022
        Complaint marked as Resolved 
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
        Verified Support
        Jul 21, 2022
        Mondelez India Foods / Cadbury India Customer Care's response
        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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          Lisap
          Jul 19, 2022
          Jul 21, 2022
          This thread was updated on Jul 21, 2022
          Resolved
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          Finger nail in chocolate

          Good Afternoon
          At the present time I feel extremely angry of how I have been treated by your company Mondelez
          Complaint Ref number s[protected]

          I had a Wispa Gold bar with a finger nail in the chocolate which ended up in my mouth.

          I do intend to take this complaint much further and I will not drop this case .
          Your company as done nothing to support my complaint at all other than send me a standard...
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          Mbarid
          from Chennai, Tamil Nadu
          Jul 19, 2022
          Jul 19, 2022
          This thread was updated on Jul 19, 2022
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          I purchase a dairy milk made in Malaysia from Poonamallee chennai. The expiry date is June 2023, but it is found spoiled.
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
          Image attached

          Mondelez India Foods / Cadbury India Customer Care's response, Jul 21, 2022
          Verified Support
          We thank you for writing to us. We note that you have bought a product which is not manufactured by Mondelez India. To enable us to process your complaint we would request you to write to us at [email protected] and let us have your full name, address, telephone number, product details batch code and pkd, name of the shop and proof of purchase. Assuring you of our best attention at all times.
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            Mittal Nilesh
            Jul 19, 2022
            Aug 18, 2022
            This thread was updated on Aug 18, 2022
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            Arrogant behaviours with retail outlet

            Dear Sir,
            With regards to above subject, I am proprietor of Mittal Medicals at Aurangabad.

            Since inception of my business and generation of retail outlet code with Ms Jasjeet Agencies at Aurangabad, I am regularly purchasing Cadbury products from the party whenever the booking person comes for booking orders. However, I have asked and enquired multiple times for the Freeze box for my counter outlet wherein the booking...
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            mrsreelalcs
            Jul 18, 2022
            Jul 20, 2022
            This thread was updated on Jul 20, 2022
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            I recently bought 5 Dairymilk crispello chocolate and found that all the chocolates were seems like eaten by some insects. Please find the attached pictures. The cover was not broken and date of manufacturing shows April 2022. We have thrown all those chocolates into waste basket. Please let us know if this is spoiled or its due to the manufacturing defect.

            Also i tried my best to play the game mentioned, but QR code was not getting scanned even after trying with 3 mobile phones of different manufacturers.

            I have mailed to them but no reply yet.
            +3 photos
            Sep 16, 2022
            Complaint marked as Resolved 
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
            Verified Support
            Jul 20, 2022
            Mondelez India Foods / Cadbury India Customer Care's response
            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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              from Bengaluru, Karnataka
              Jul 15, 2022
              Jul 15, 2022
              This thread was updated on Jul 15, 2022
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              Address:Jp Nagar 5th Phase Bangalore

              I was having this chocolate of Cadbury and after having 2 bites I saw the back side of the chocolate which seems like bitten or eaten by some insect. I have seen this issue before of insects in chocolate. I have attached the pictures below. I am quite suspicious now that I might have eaten rotten food.
              Please look into this, this is a serious issue.
              +1 photos
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              Verified Support
              Jul 15, 2022
              Mondelez India Foods / Cadbury India Customer Care's response
              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
              Jul 15, 2022
              Updated by [email protected]
              Hi, Thank you for your kind response. I am not sure whether this is the right email or not [protected]@mdlzindia.com but I have sent the details to con***.ser****.[protected]@mdlz.com, co***rse***@mdlz.com. Please let me know what action will be taken, It can cause serious medical issues to a person. hope you will do the needful. Thanks
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                Sayali@123
                Jul 14, 2022
                Jul 15, 2022
                This thread was updated on Jul 15, 2022
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                I bought dairy milk silk cadbury thrice from a retail shop and received very bad quality of cadbury. It was smelling like oil and it wasn't smooth as it should be. It had some coarse grains and it was tasting awful. I had to throw each of the cadbury away and lost about 400 rs.
                +1 photos
                Aug 28, 2022
                Complaint marked as Resolved 
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                Verified Support
                Jul 15, 2022
                Mondelez India Foods / Cadbury India Customer Care's response
                Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number, and purchase details. Please let us know the name and address of the shop from where you have made your last three purchases of Cadbury Dairy Milk Silk To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                  Rash11
                  from Vasai, Maharashtra
                  Jul 12, 2022
                  Jul 13, 2022
                  This thread was updated on Jul 13, 2022
                  Resolved
                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  Yesterday evening I bought one set of Cadbury celebrations which had expiry date on 2023 but when I opened chocolates and tore it I got to see fungus in Cadbury chocolates.
                  I went to the shop they refused to return it and said go and complain to the company.
                  We are the consumers of Cadbury since long and now these kind of product problem and services we are facing.
                  This is ridiculous some of pieces were eaten and it was feeling like dizziness after having that.
                  I'm completely disappointed with Cadbury now if my problem will not resolved will take help from food and safety administration department. I will put this on social sites by tagging governments and other departments as well along with the company senior management.
                  Contact urgently
                  +1 photos
                  Aug 20, 2022
                  Complaint marked as Resolved 
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 13, 2022
                  Mondelez India Foods / Cadbury India Customer Care's response
                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                    Nmarora
                    from Mumbai, Maharashtra
                    Jul 11, 2022
                    Jul 13, 2022
                    This thread was updated on Jul 13, 2022
                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    Address:Mumbai dairy milk

                    I just purchased a Cadbury dairy milk chocolate of ₹10/-. when I opened it there were white spots on it all over the chocolate. Packed date mentioned is 04/2022, use by 03/2023.
                    +1 photos
                    Aug 14, 2022
                    Complaint marked as Resolved 
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 13, 2022
                    Mondelez India Foods / Cadbury India Customer Care's response
                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                      Seema Kulpreet
                      from Ghaziabad, Uttar Pradesh
                      Jul 11, 2022
                      Jul 12, 2022
                      This thread was updated on Jul 12, 2022
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                      Address:626, Siena, Mahagun Mansion, Phase I, Indirapuram, Indirapuram

                      I ordered two Dairy Milk Silk from a regular online grocery app yesterday. I received two sealed chocolates today morning but what left me shocked was the size of chocolates inside the wrappers. I haven't yet opened the packets but can make out that half the wrapper is empty. The chocolates inside are precisely half the size, inspite of paying full price.

                      Feel cheated and disappointed as I didn't expect this from a trusted and favoured brand
                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                      Seema Kulpreet's [Complaint's author] reply, Jul 12, 2022
                      Please give the correct email address. The one mentioned in your reply is incomplete.
                      Who do I send the mail to?
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                        Arun Prasath Durairaj
                        from Chennai, Tamil Nadu
                        Jul 8, 2022
                        Jul 12, 2022
                        This thread was updated on Jul 12, 2022
                        Resolved
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                        Resolved
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                        Address:Chennai, Tamil Nadu

                        Team,

                        I have purchased 12 pcs of 10 rupees worth Dairy Milk yesterday (07th July 22).

                        As per pack it shows manufacturing date is March 2022 and expiry date is February 2023.

                        But when I opened the pack it wasn't looking good as if it was rotten and not in a shape.. Everything turned into semi powdered texture.

                        We were irritated that out of 12 pcs, 7pcs are bad I can say worst of worst. I went to the same shop to return but they didn't replace it also.

                        I will never buy the Cadbury product again.

                        Need proper response from you end. I'm very much disappointed as I was having your products since childhood.

                        I have attached pics. Awaiting response.

                        If I don't get proper response will escalate for sure to the next level.
                        Sep 1, 2022
                        Complaint marked as Resolved 
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 12, 2022
                        Mondelez India Foods / Cadbury India Customer Care's response
                        Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                          soni panwar
                          from SHAMLI, Uttar Pradesh
                          Jul 7, 2022
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                          Respected sir,
                          As per the records of this Company, I was holding 120 shares of Cadbury India Limited as on 30th August 2014 and all the shares held by the Public have been extinguished as per the scheme of Capital Reduction as sanctioned by an Orders of Hon’ble High Court of
                          Judicature at Bombay, in Company Petition No. 1072 of 2009 connected with Company Application No. 1322 of 2009. In terms of the said Order, an amount of Rs. 2014.50 per equity share (comprising of face value of Rs. 10.00 plus premium of Rs. 2004.50 per share) was payable to all the equity shareholders of the Company other than the Promoters.
                          120 shares of Cadbury India Limited under Folio No. K04618 have been extinguished as per the scheme of Capital Reduction and as per the Orders of Bombay High Court, capital reduction amount of Rs. 241740/- .
                          But unfortunaly i have not receive this amount till now .I have already submitted all the required document and remind the company share department on daily basis but not response by company.
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                            SourabhSoni88
                            from Datia, Madhya Pradesh
                            Jul 6, 2022
                            Jul 14, 2022
                            This thread was updated on Jul 14, 2022
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                            Address:11-Shanti Villa Pitambra Puri Colony Civil Lines Near Nageshwar Mandir

                            Hi Team,

                            I had bought a silk chocolate day before yesterday with barcode no[protected]. The chocolate has an expiry date of (10/04/2023) it is tasting bad and have a rotten smell( oily smell) . I tried returning/ exchanging back to the retailer from whom i bought the chocolate in Datia Madhya Pradesh 475661, who also could smell but eventually did not return back because it has not passed the expiry date. This has been a very experience for me with the product. Hoping you will take a note on the case and do the needful by returning or exchanging it. Also attached is the pic of the chocolate. The distributor name in Datia is Kallu Kukreja in super market and the retailer name Sonu Kirana Store.

                            Regards
                            Sourabh Soni
                            [protected]
                            +1 photos
                            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 07, 2022
                            Mondelez India Foods / Cadbury India Customer Care's response
                            Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                            Jul 07, 2022
                            Updated by SourabhSoni88
                            Please provide the correct mail id. I am able to see [protected]@mdlzindia.com id to address the issue.

                            Regards
                            Sourabh Soni
                            Jul 14, 2022
                            Updated by SourabhSoni88
                            HI All,

                            I havent heard since then. Please provide me the mail id where i need to provide the details.

                            Regards
                            SOurabh Soni
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                              Manish k Gupta
                              Jul 4, 2022
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                              Address:H. No. 76/1, Rakkar Colony Phase IV, UNA (HP)

                              MY PF account number is MH/4258/33003813. kindly let me know the balance and how to withdrawal it. pls. contact me at [protected] or [protected]@gmail.com
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                Shehzad Shaan
                                Jul 3, 2022
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                                Address:F/122 New Seelampur main road Delhi 11053

                                My complete smells
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                  kodam sarika
                                  from Saint Thomas Mount, Tamil Nadu
                                  Jul 1, 2022
                                  Jul 7, 2022
                                  This thread was updated on Jul 7, 2022
                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                  Bought a full box of Cadbury dairy milk and extra 20 pieces in loose but the whole chocolate in the box was spoiled I bought it for my daughter birthday I came to know about if after I got a call from the school
                                  How can a reputed company cheat people like the what would have happened if the kids consumed the spoiled chocolates i want the company to take appropriate action on this matter
                                  +1 photos
                                  Aug 14, 2022
                                  Complaint marked as Resolved 
                                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 07, 2022
                                  Mondelez India Foods / Cadbury India Customer Care's response
                                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                    Bapu Raju
                                    Jun 29, 2022
                                    Jul 7, 2022
                                    This thread was updated on Jul 7, 2022
                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                    We have purchased a dairy milk fruit and nut choclate of worth 90/- in the military canteenin the month of June 2022 . When we opened the choclate its middle part is black in colour and it also has white fungus on it. When we checked the expiry date it was February 2023.
                                    Being a reputed company we don't expect such low quality from them. In order to that we request you to see that we get the compensation for the issue which we had faced.
                                    Hope u do needful as early as possible. We are also attaching images for your reference.
                                    +4 photos
                                    Aug 18, 2022
                                    Complaint marked as Resolved 
                                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 07, 2022
                                    Mondelez India Foods / Cadbury India Customer Care's response
                                    Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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