Mondelez India Foods / Cadbury India — Cadbury celebration silk worst quality product - replacement required

Dear Team,

It makes me unhappy to write and report to you about one of your product quality at today's occasion. While sweets and gifts are meant for occasions and surprises, today it has been a bad time for me and totally unpleasant to buy this.

I bought a Cadbury Celebration Special Silk select pack today ( 1st Nov 2023), priced at Rs 350 from Vita Milk Bar and confectionery, Huda Road, Naraingarh, District Ambala, Haryana, PIN 134203.

The pack was in seal condition, when I opened Silk- Fruit and nut today and gave it to my spouse and mother as sweets, it gave pungent smells and the worst taste as if it was expired and inferior quality dry fruits were used. It totally destroyed the moment and was never expected from a brand like you.

PKD- 22/06/2023
Use by- 21/06/2024
Code- K30622B1

The whole pack and chocolate has been retained by me, please return the product and provide replacement along with penalty for the same. I expect to take it seriously and help to resolve it as fast as possible.

Attached images for your kind references.

My address for replacement-
Puru krishna gupta,
Ward number 1, Hussaini road,
Near gokuldham colony,
Naraingarh, Haryana
PIN - 134203
Contact no- [protected]

Thanks & Regards
Puru Krishna Gupta
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Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Nov 08, 2023
Mondelez India Foods / Cadbury India Customer Care's response
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected] providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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