[Resolved] Mondelez India Foods / Cadbury India — cadbury silk oreo

[Resolved] Mondelez India Foods / Cadbury India — cadbury silk oreo - oily and awful smell

P Pratiksha Bang from Mumbai, Maharashtra

Hi, I had received one cadbury oreo as a gift. But when i opened it, its wrapper and inner cover was oily and it also smelled awfully bad. I had to throw away the whole chocolate because of that. The chocolate manufacturing date was 03/17 and it said one year expiry period. Since the day i got it it's been kept in the refrigerator only. I request you to take corrective action. It is happening for the 4th time with me. My friends have also experienced the same problem. +2 photos Was this information helpful? No (0) Yes (0)
Feb 22, 2018 Complaint marked as Resolved Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint. Verified Support Jan 22, 2018 Mondelez India Foods / Cadbury India Customer Care's response Dear ‎Pratiksha, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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Comments

parul Gupta.gem

from Delhi, Delhi

I bought dairy milk silk Oreo in Jan 2018 and manufacturing month on it was may 17 but when we opened it it had a bad smell. We have kept it pl do the needful. This can't be expected from such a big company. The shopkeeper from whom I purchased is refusing to change the chocolate.