[Resolved] Mondelez India Foods / Cadbury India — Cockroach found in Cadbury bournvita

Rajesh Revankar

Address:

Mondelez India Foods Pvt Ltd, Unit No. 2001, 20th floor, Tower No. 3(Wing C), One International Center, Parel, Mumbai 400013

I had purchased from Grofers online supermarket on 28.1.2021 Cadbury Bournvita Chocalate Health Drink(Refill) pack of 2kg vide order No. ORD[protected].

Out of the 2kg pack one packet was opened for use and to our shock and surprise we found dead cockroaches mixed inside the Bourn Vita Power. On mixing the powder in milk the dried parts of cockroach floats on the top. The said fact is visible from the photographs taken by us.

We are still retaining a sealed 1 kg pack out of the same product. My complaint need urgent enquiry and action.

Rajesh Revankar

+1 photos

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Aug 6, 2021

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2021

Mondelez India Foods / Cadbury India Customer Care's response Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details.To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)