Dear Sir/Madam
The Customer Care Manager
[ dairy milk]
I am writing to formally bring to your attention an issue with a chocolate product I recently purchased from your brand. On 29 Dec 2025.
Upon opening the packet, I noticed that the chocolate was [state the problem clearly – e.g., discoloured, had an unusual smell, melted, contained white spots, or tasted stale]. This was unexpected and disappointing, as I have always trusted your brand for quality and freshness.
PFA of screenshot
[Bhushan Dive]
[Barrack no 19 Room no 218 Inlaks General Hospital, RC Marg chembur colony indira nagar mumbai maharashtra 400074]
[[protected]]([protected])
[[protected]@gmail.com, [protected]@gmail.com, [protected]@gmail.com]
The product details are as follows:
Batch Number: [Batch No:-F50728A1.]
Manufacturing Date: 28/07/25
Expiry Date: [Date]:31/03/26
Purchase Receipt Number: [if available]
I request you to kindly investigate this matter and provide a suitable resolution, such as a replacement or refund. I am attaching photographs of the product and a copy of the purchase receipt for your reference.
I hope you will take prompt action to maintain the trust and satisfaction of your customers.
Was this information helpful?
Post your Comment