[Resolved] Mondelez India Foods / Cadbury India — fraud in celebration box worth rs 199

aayush3382

from Delhi, Delhi

Address:	New Delhi, Delhi
Website:	in.mondelezinternational.com

I order cadbury celebration box worth rs 199 from bigbasket when i received box it has mrp 199 but inside the box it contain product worth rs 130 mrp they charge 70rs for tax and packaging and last year when i buy same box it contain product for nearly 175rs but this year they cheat us and charge 70rs on each box for a cadboard packing and they told taxes it is done that a product has to pay tax twice because chocolate inside the box has 130rs mrp which include tax but when insert in new pack they it again pay tax so why cadbury charge 70rs on a name of taxes is anyone ask cadbury how much it cost for packaging and taxes and they doesnot mention it on box that box contain 50% extra charge for packing like 130 rs product +69 rs (54%) packaging charge= 199 rs
Ask cadbury to compensate buyer or change the box with new one or provide anyother satisfying resoution because seller does not accept return because box seal is open but company do something and provide this imformation on box

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Nov 30, 2018

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Mondelez India Foods / Cadbury India Customer Care's response Dear Aayush3382,

Mondelez India Foods ltd (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards. As a socially responsible corporate, customer-centricity lies at the core of our pricing policy. To enable us to explain our pricing policy please write to us at [protected]@mdlzindia.com providing us with your email id. Assuring you of our best services.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)