[Resolved] Mondelez India Foods / Cadbury India — Fungus on the layer of the chocolate

Aradhya Jain Choudhary

from Guna, Madhya Pradesh

Address:	Guna, Madhya Pradesh
Website:	www.consumercomplaint.in

I had bought 20 chocolates of Cadbury Dairy Milk on 29/12/2016. Company Details: Manufacturing Address mentioned: Mondelez India Foods Limited, Unit number 2001, 20th floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai-400 013 {Unit: Unit-2, Hadbast number 199, Village Sandholi P.O & Tehsil Baddi, District-Solan, HP-173205} Contact:[protected] Email: [protected]@mdlzindia.com Manufacturing date is printed as 9/2016. (Best before 12 months) Problem: When i opened chocolates, there was fungus layer present on the chocolate. I have kept one spare chocolate packed as a proof. Unpacked chocolate proof is attached. Kindly see it. I want refund of my chocolates as soon as possible as they were unconsumable

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Feb 2, 2017

Complaint marked as Resolved

Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2017

Mondelez India Foods / Cadbury India Customer Care's response Dear Aradhya,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavors to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write in to consumer.service.[protected]@mdlz.com, with your purchase and contact details.

Thank you,
Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)