Mondelez India Foods / Cadbury India — Refund not processed

I ordered on www.cadburygifting.in the order didn't get through and amount got deducted from the account. the contact details provided on the website is not working. I place an order on 14 August 20. I wrote several emails to them but no response. On 28 Aug i got an email (attached) from them that the refund has been processed and will be done in 7 days. its been a month now but no refund. Its not just me if you see page on Instagram cadburyjoydeliveries, you will find how many people are being fooled by this website. hundred of complains about not getting the order/ refund. Please look into it. thanks.