Respected Sir/Ma'am
The issue pertains to expired product Cadbury Celebrations Rich Dry Fruit purchased from Reliance Retail Store. On 17th July, 2024, we purchased Cadbury Celebrations Rich Dry Fruit having MRP of Rs. 375/- at a Marked Down Price of Rs. 40/-. The picture of box with the marked down slip and the invoice is attached herewith at Image 1-5 for your kind reference.
It is brought to your kind attention that the box bears usage date till July 2024. However, the packets inside the box had consumption date till June 2024. Please refer images numbered 6-7 for the expiry information.
From the perusal of the seal on the box, it appears that the boxes have been changed. In other words, the expired product has been transferred to the boxes with validity remaining.
One would witness from the stickers of the Cadbury on the side of the box, that there exists one more imprint of a circular sticker which shows that some old stickers were replaced with the new ones. The fact that the code no. of the packers inside and the code no. of the box is different also brings home the point that the packets have actually been replaced. Please take cognizance of Image no. 8-9 showing the marks of old stickers. Also please refer the Images 10-13 where the code of the box is different from the code of individual packets.
It is really saddening to see such a giant company indulging in these malpractices.
We expect you to take cognizance of such a grave issue endangering the lives of consumers. If the same remains unattended, we shall be forced to take the matter to judicial authorities and social media platforms.
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