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MoneyTap Complaints & Reviews

www.moneytap.com
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Updated: Feb 9, 2025
Complaints 379
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20
Unresolved
359
Bad 😕 It seems that MoneyTap has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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MoneyTap reviews & complaints page 3

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S
Sandeep Singh Mazroll
Feb 4, 2023
Mar 31, 2023
This thread was updated on Mar 31, 2023
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Address: Sharda University hostal greater noida

I owe a loan from moneytap i pay the amount easily, but from past few month from November i lost my job i am very hard to earn and fulfilled my daily need as well as installment now i am getting job and want to settlement the amount they send 1 shot installment around 1.10 lakh in 1 shot. If possible requested to please converting it easy emi atleast 6 to 9 and executive continuously threatened me when i was on work using wrong word to my wife and father very bad word.at that time i only request that's it
I committed to pay but pay the amount in settlement mode atleast 6 to 9 emi's .if possible please reply me and write to me at:
[protected]@gmail.com
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Hi Sandeep.

We would like to investigate your issue.

Please fill in your registered contact details at this google form: https://bit.ly/3JTmoneytap

We will resolve your issue at the earliest.

Regards
Moneytap Team
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    S
    Sonus Swathi
    Jan 31, 2023
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    Address: Hyderabad

    Dear team I'm having a death threat from money tap, , kindly stop this type of calls and mesgs from money tap
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      H
      hanurajput
      Jan 27, 2023
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      He is extra charges 1060 repues and i ask you whay chagrges so dose not reply my mail
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        H
        Hira Dhramnarayan Jha
        Jan 22, 2023
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        Hi Sir/ Ma'am,

        I have paid all my EMIs on time and all loans are closed. I recently went for a home loan but they said my credit score is not good so I checked it and saw that the Credit report has 3 pending overdue EMIs and the loan account is Active. please advice,

        Screenshots attached.
        +3 photos
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          A
          Ajasoni
          from Delhi, Delhi
          Jan 18, 2023
          Feb 26, 2024
          This thread was updated on Feb 26, 2024
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          Extreme harassment

          I have some dues on my Money Tap card issued by RBL Bank (card number ending 5058) for which I have not been able to clear due to extreme financial distress.

          Today some girl called Priya +[protected] has started calling my friends and saying that I have asked her to connect with them for payments. So far 2 friends have messaged me about this, I dont know how many more have been called by her.

          I called this...
          +3 photos
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          S
          sunil1071
          Jan 14, 2023
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          The Money app doesn't provide facility for loan foreclosure. I requested multiple times for loan closure process. But in vain. Worst app, no customer support.
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            Z
            zames369
            from Ghaziabad, Uttar Pradesh
            Nov 8, 2022
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            I have settled my loan amount but even after a month they are not the NOC Letter.
            +1 photos
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            Hello dear customer.

            Apologies for the inconvenience caused to you.

            We are unable to understand your issue, Kindly help us with your email address or mobile number. So we can look into your account.

            You can also write us at [protected]@moneytap.com.

            Regards
            MoneyTap
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              S
              Shubhamup
              from Moradabad, Uttar Pradesh
              Oct 21, 2022
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              Address: Moradabad

              Bank details wrong please delete my bank details
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              Hello dear customer.

              Apologies for the inconvenience caused to you.

              We are unable to understand your issue, Kindly help us with your email address or mobile number. So we can look into your account.

              You can also write us at [protected]@moneytap.com.

              Regards
              MoneyTap
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                S
                Sunil takhtani
                Oct 20, 2022
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                Address: Hyderabad

                The company has a call center, which is calling everyone in my phonebook and even hijacking the phonebook of my family members, calling everyone, and just abusing them day and night.

                Such a fraud company using this kind of abusive language should not be allowed to operate, these are Chinese-backed apps, just abusing everyone even at their workplace

                My distant relative has taken some loan for which they are calling my office, even my relative's office, and abusing them, Please help me file an FIR against this kind of company.
                View replies
                Hello dear customer.

                Apologies for the inconvenience caused to you.

                We are unable to understand your issue, Kindly help us with your email address or mobile number. So we can look into your account.

                You can also write us at [protected]@moneytap.com.

                Regards
                MoneyTap
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                  B
                  balaji cute
                  from Chennai, Tamil Nadu
                  Oct 13, 2022
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                  I had sent more than 10 mails for the money tap customer care to send my completed loans NOC. I never witnessed such a pathetic customer service, help me to get my NOC from them.
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                  Hello dear customer.

                  Apologies for the inconvenience caused to you.

                  We are unable to understand your issue, Kindly help us with your email address or mobile number. So we can look into your account.

                  You can also write us at [protected]@moneytap.com.

                  Regards
                  MoneyTap
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                    P
                    Pushkar hari lokagariwar
                    Oct 6, 2022
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                    My limit is unlock still not able to withdraw money.
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                    Hello dear customer.

                    Apologies for the inconvenience caused to you.

                    We are unable to understand your issue, Kindly help us with your email address or mobile number. So we can look into your account.

                    You can also write us at [protected]@moneytap.com.

                    Regards
                    MoneyTap
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                      H
                      Hi789
                      from Chavakkad, Kerala
                      Sep 27, 2022
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                      I had taken loan on money tap app I did not pay my September month emi so I need some time to pay my I have attached the screen shot of the email received by the excetive from money tap app pls take action, steps immediately on this when we wil go somewhere what is the meaning of that words which he has email me
                      +2 photos
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                      Hello dear customer.

                      Apologies for the inconvenience caused to you.

                      We are unable to understand your issue, Kindly help us with your email address or mobile number. So we can look into your account.

                      You can also write us at [protected]@moneytap.com.

                      Regards
                      MoneyTap
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                        V
                        Vishal.kj26
                        from Mumbai, Maharashtra
                        Sep 23, 2022
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                        This is not the first time Money Tap has failed in its service.
                        I have been trying to foreclose my loan with money tap, it can be done through a repayment link which they provide as you cannot close the same on App.
                        I have written several emails to them but they do not respond
                        I am unnecessarily paying high interest and these people don't care to respond. This is very very annoying and i feel helpless.
                        View replies
                        Hello dear customer.

                        Apologies for the inconvenience caused to you.

                        We are unable to understand your issue, Kindly help us with your email address or mobile number. So we can look into your account.

                        You can also write us at [protected]@moneytap.com.

                        Regards
                        MoneyTap
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                          M
                          Manju_2612
                          from Bengaluru, Karnataka
                          Sep 16, 2022
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                          Address: JP Nagar 5th Phase Bangalore

                          Dear Sir/Madam,
                          I have taken personal through Money tap App and the sales representative was promised to give personal loan with Rate of Interest 15% after that they have cheated me once the loan is disbursed to my account, they have put rate of interest with 20% per Annum.
                          During My Initial conversation it was told that you can foreclose the loan at any time without any charges like Foreclosure and Pre EMI interest and when Iam trying to foreclose the loan app is not Supporting and when app is supporting, customer care from Money Tap representative says Minimum you need to pay 3 Months EMI and Now I Have foreclosed the loan and I have paid the Fore closure amount with Pre EMI Interest.
                          Kindly help us to get the amount which is lost during the tenure of payment.
                          View replies
                          Hello dear customer.

                          Apologies for the inconvenience caused to you.

                          We are unable to understand your issue, Kindly help us with your email address or mobile number. So we can look into your account.

                          You can also write us at [protected]@moneytap.com.

                          Regards
                          MoneyTap
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                            P
                            Prashant0414
                            from Mumbai, Maharashtra
                            Sep 14, 2022
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                            Address: Room No 01, Amar Nagar Darga Road Behind Amar Palace Hotel Mulund West.

                            I took a loan of rs 50000 from moneytap on 12 February 2022. I m paying m emi as per the schedule date and process. In August i realise that i can pay the full amount of my loan and close it. So i mail money tap. I get a replay that someone will get in touch with me in 48 hours. But its been One months no one called me or mailed me. I have contacted them many times from than but they don't want reply. They don't have any contact no. No customer service. Please check the issue. It can be the matter of fraudulent with many people.

                            I want to pre close my loan account. Please see the matter.

                            Regards
                            Prashant Panicker
                            View replies
                            Hello Prashant Panicker.

                            Apologies for the inconvenience caused to you.

                            We are unable to understand your issue, Kindly help us with your email address or mobile number. So we can look into your account.

                            You can also write us at [protected]@moneytap.com.

                            Regards
                            MoneyTap
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                              S
                              sandeepparre
                              Sep 14, 2022
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                              My name is sandeep linked to email [protected]@gmail.com. I have 3 EMIs with the EMI date 5th of every month. Autodebit is initiated on 5th and 3 EMIs are debited from my account on 6th of September. Even after successful payment, as the same is not updated in Moneytap app, I was regularly getting SMS to repay EMIs. When I have escalated the issue they told that it will resolved. Now on 14th again 4746 is debited from the account. I want to know why this 4746 is debited. If my previous emi is not credited to your account, then where that debited amount on 6th is credited to. When i raised the issue with my bank, they said that my EMIs deducted on 6th are successfully credited to Beneficiary account
                              View replies
                              Hello Sandeep.

                              Apologies for the inconvenience caused to you.

                              We are unable to understand your issue, Kindly help us with your email address or mobile number. So we can look into your account.

                              You can also write us at [protected]@moneytap.com.

                              Regards
                              MoneyTap
                              Reply
                              sandeepparre's [Complaint's author] reply, Sep 15, 2022
                              I have mentioned my mail id in the complaint. Kindly check it again
                              sandeepparre's [Complaint's author] reply, Sep 15, 2022
                              I have already sent the mails to [email protected] but there is no response
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                                P
                                Pranay Chauhan
                                Sep 8, 2022
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                                Resolved

                                Account is blocked I havent used it for once

                                My account is blocked as the loan gets approved I am writing them from last one week but there is no response from their side....
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                                P
                                Pranay Chauhan
                                Sep 7, 2022
                                Resolved
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                                Resolved

                                My account is blocked

                                MoneyTap has blocked my account and I haven’t used the account for once and now it’s more than a week that I writing them about this but there are not responding to it .my loan has been approved all the documents have been submitted then why my account is blocked ??...
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                                A
                                Arun Shantharaju
                                from Bengaluru, Karnataka
                                Sep 7, 2022
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                                Address: banglore
                                Website: [email protected],[email protected],

                                I have raised a request for foreclosure of my Personal loan, some 15 days back through mail . Post that I have received an acknowledgement stating the foreclosure process is not set up at your end for closure of the account.
                                still didn't get any foreclosure amount / any resolution from moneyatp.
                                Sep 07, 2022
                                Updated by Arun Shantharaju                                 where is issue resolved?
                                View replies
                                Hello Arun Shantharaju.

                                Apologies for the inconvenience caused to you.

                                We are unable to understand your issue, Kindly help us with your email address or mobile number. So we can look into your account.

                                You can also write us at [protected]@moneytap.com.

                                Regards
                                MoneyTap
                                Reply
                                Arun Shantharaju's [Complaint's author] reply, Sep 8, 2022
                                Hi Team,

                                Kindly share the foreclosure details.

                                Please find the email id
                                [email protected]
                                9916912198
                                Arun Shantharaju's [Complaint's author] reply, Sep 12, 2022
                                Awaiting for your response .
                                Hello Arun.

                                We would like to update you that our team has shared the required details in the email.

                                I hope your issue is resolved.

                                Thank you
                                Reply
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                                  A
                                  arund2109
                                  from Jaipur, Rajasthan
                                  Aug 30, 2022
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                                  Dear Sir / Madam

                                  I took a Personal loan from Moneytrap which ECS of rs.8054+2471+2382/-deducted from my hdfc account.

                                  i applied for foreclosure for my Personal Loan, the Total foreclosure amount was Rs.14020+13549+86600/- which was settled on Dt:27 May-2022-.

                                  despite settled my Personal Loan the ECS of my rs.12907/- deducted from my account after foreclosure for the same i complained with money tap for refund Amount Rs .12907/- since this date nothing happened .

                                  I believe you would consider this as a genuine request and do the needful at the earliest.
                                  View replies
                                  Hello sir,

                                  We sincerely apologize for the inconvenience, We are unable to find your details in the system.

                                  Kindly share your registered mobile number with us or write at [protected]@moneytap.com

                                  We would be happy to help you.

                                  Thank you
                                  Moneytap
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