Monginis Cake Complaints & Reviews

I n my daughter went to buy a cake for my hubby's birthday but the staff behaved very rude 2 girls were busy in video calling n one man didn't evn bothered to reply my query as if v hv Cm to buy fr free... Very bad behaviour only my lil one ws just excited in choosing the cake so I asked abt d flavours n price bt he gave a rude answer n behaved as if he ws nt interested in selling.. V didn't bought cake went to cake a away shop wch ws lil away frm monginis.. N bought a chocolate cake frm der it ws yummy mch better den monginis n staff ws very polite n responded to each query of my daughter with a smile... Thanx fr such behaviour frm monginis Kurla west branch near gol building at least I hv tried other brand cake n now never ever visit Des branch

Dear monginis customer care,

I am logging a complaint with the consumer court.

I have been cheated by the monginis outlet in baner. (Address of the shop - opp. Big bazaar, next to dominos outlet)

Fraud outlet, please be aware.

I ordered a 2 kg photo cake on 9th aug for a delivery on 10th aug. On 10th aug when i went to take the order, the shop owner mr. Sachin bhagwat showed me the cake. After looking at the cake i realised that it was not a 2kg cake. When i took the weight of the cake from a weighting machine, it showed 1.5 kg. When i called mr. Sachin bhagwat and told him that the cake was not a 2kg cake, he got frightened and told me that he will refund or send another cake as a complimentary. Surely this monginis outlet might have dupped many customers in the same way and will cheat many more customers in the future. So be aware.

Please note: while handing over the cake to me mr. Sachin bhagwat (Owner of the outlet) also saw the cake. He knew for sure that it was not a 2kg cake. But still didn't bother to inform me.

I have written a review already with all the details. And a note to everyone - "please don't order your cake from this monginis outlet as they cheat with the customers.

Rotten pastry was given by vashi naka branch. I went to branch with the rotten pastry but did not get refund for that nor did they replace it with new pastry. And also the staffs are very rude and challenged me to complain about the branch anywhere i would wish.
This kind service was not ever expected from monginis. I complained in 2 emails regarding the service and their pastry one week ago and also wrote a feedback form in the same branch. I have got no reply in any form from monginis till time.

I ve purchased a black forest cake from your counter poud road near mit school pune on yesterday eve. The cake was not fresh. It's taste was also changed with bad odour. When i went to your shop to show them they can't expect it and didn't listen my issue. Then i return the cake to counter. And already paid payment 350 for half kg. Now they are saying we sent this cake towards company if they agree we will refund your money. But what about my time and my children are getting disappointed who should bare it. Is it came bday back? After paying money why should we bare? My suggestion is mention batch and manufacturing date on every cake. I am going to complent against this contour in food department in corporation.

Dear Authority,

I'm regular customer for your cakes, pastries etc. However it was worst experience as on date when I wish to do payment via debit card. Your franchise simply refuse to accept with unreasonable excuses and believe me it happens several time. They simply redirect to nearest ATM centre. I need to explain you about current ATM situation. Government of India is insisting to digital and its not expected from brand like Monginis. Kindly make mandatory at all your centre till last order.
Look forward for positive response. Thanks much.

Regards,
-Sudeep

Today i bought a packet of waffer and it was soggy and not fit for consumption. When I went back to the shop to complain and return the product, they refused to return or replace.
They gave us a bill and asked to complain online. The bill number is 124
Date is 19 april 2017
Shop name gurukripa enterprise
Address shop no B1/20 kalpak estate,
Sm road, antophill, Mumbai 400037

The Cover of the monginis swiss roll that i bought from Reliance, kozhikode, kerala on[protected] says it was manufactured on[protected] and best before 120 days from manufacture.To my dismay, I found the product in inedible form and filled with fungus when i opened it the very next day.This type of issue is not what is expected from reputed company like Monginis.

I purchased a cake from monginis shop ambarnath east, dist thane, and they charged me almost double the original cost of the cake. After asking about price rise they said taxes have risen.
Are there 100% taxes on a product in india?
I am very disappointed with this purchase.
Monginis is such a popular brand in india and they are taking disadvantage of people choice.
How could they charge so much?

I've tried reaching you guys before and my expectations were on point because I really thought it was pointless of me mailing you guys because i knew it was hopeless.
My concern is not with the shop handler or the butter Scotch pastry. My concern was with the behavior. A brand like MONGINIS who have set their standards and me eating from the brand since a VERY LONG TIME, i go there and the UNCULTURED Shop handler shameless taking a big bite from my pastry when said it doesn't taste good. And what do i get in back " keep it if you don't like it WRITE a complaint in the book i will send it to the laboratory.
I do not expect anything from the less literate shop handler but atleast there has to be some professionalism maintained.
Monginis you want us to come to you guys or not?
Customer name - Shalin Mirchandani.
Shop name - MONGINIS, la vista building, Kharghar, Sector 10, Navi Mumbai, 410210.
I am not just going to accept this.

I've been eating mongini cake since a lot of time now and it's been habitual for me and my family to eat monginis deserts. I've been traveling around the country and whenever there's a birthday or any occasion to celebrate the only name comes is monginis. But this time it was a very very BAD EXPERIENCE which took me away from this brand and from a SPECIFIC OUTLET. the store guy behave as if i was asking pastries for free. Even if it's not an occasion it's habitual for us to eat monginis pastries or cake every second. I went to this outlet and i took 5 parties and ONE BUTTERSCOTCH PASTRY to eat there and it tasted EXTREMELY BAD. And the shopkeepers gave the reason that because it's there since morning. Arrogantly and shamelessly he took a bite from my pastry in front of me and said it's perfectly fine. Like he doesn't care at all he kept the pastry at the side and told me write a complaint if i had a problem. MONGINIS AND THAT SPECIFIC OUTLET YOU JUST LOST A LOYAL CUSTOMER. YOU NEED TO TELL YOUR JACKASS STAFF SITTING AT THE OUTLETS THAT THEY ARE DOING NO FAVOUR. BEING A MEDIA PERSON NEVER GONNA RECOMMEND MONGINIS TO ANYBODY IN PERSONAL AND ON SOCIAL MEDIA.

Today i visited to monginis cake shop (Shop no 12, bldg no 19, valmiki oswal park, thane west), took 1 pineapple cake to celebrate my office colleague birthday. Case was for inr 610.00

After, celebrating birthday, taken 1 bite of cake and came to know that it was a stale cake.. Taste was horrible... Absolute blunder.

All the cake went to thrash. Few of my colleagues were vomited due to this.

This is really frustrating, monginis is fake... Making tasteless cakes..

Never ever order cake from monginis again...

Please refund our amount of inr 610.00 asap.

Mail id of shop: arjun. [protected]@gmail.com

Email on : shree. [protected]@gmail.com

I called Mrs. Priya Bhalerao, Monginis franchisee owner, Talegaon Pune, on Friday 13th Jan 2017. She talked to me very rudely, and was not ready to tell me the name of cake which were available. She said I have to do the payment first then she will give me the details. I said OK..Ahe said msg me your requirement N then I will get back to you. I messaged her, N then she never replied nor received my calls. I was totally dependent upon Monginis for my friend's birthday. N that lady ruined everything! Is this the way Monginis behaves with customers?????????? Very disappointing!!!

Hello,
I have ordered heart shape 1 kg cake at Monginis Baner branch, Pune..
To my surprise the cake delivered was not at all fresh...Stale cream was used to write names( which were not at all clear), also sugar syrup was continuously coming out of the entire cake..The cake was in half melted condition when it was delivered to us..
Also, taste was damn pathetic..

Would like to have refund of my entire money as the order was not as per expectations and was prepared using stale material..
Will never Trust Monginis ever in my life for anything..

M not happy with ur bandra west branch. Near bndra police station. That thin guy is very rude. So mch attitude.. I was buying 7 pestries from there. I asked him is these perstires e fresh no? But he misbehav with me.& said pestries r not fresh. U may go now. And he back to his work.. Bad exp from store. He said i[censored] wnt to complain do it. I dont care. M the manager and m there owner of this shop.

Dear,
Birthday cake was order at Monginis Cake shop at Khopoli, Maharashtra.
However cake delivered was not as per order.
shopkeeper informed that it's routine practices with Mongini that cake order is not the same at delivery.
This is extremely ridiculous and shopkeeper is also too arogant. He has taken extra charges for paper box.And refuse to give receipt.
I have attached photocopy of cake which was placed order and also they delivered And of shop
Please look into this and provide feedback as soon as possble.

I have visited many times monginis cake shop which is in parel east the address is 2, ebhrahim mansion, dr. Babasaheb ambedkar rd, parel mumbai - 12, there if i take cake and ask for the normal small candels they always tell me that candles are not there and they always say we have candles of rs. 30 etc. And even they dont have knife too.. This has happened everytime. Very much disappointed

Had ordered for a 3kg swiss chocolate cake for a bday party from your outlet in vasai & what got delivered was 2kg swiss and 1kg dutch chocolate.
When raised with the outlet they say it was a mistake and we have to take it.
Is this how we can trust you for a suprise.
How are u going to compensate for d embarrassment we had during the celebration

Guys, not sure if you give importance to this stuff, but still thought will bring this to your notice.

I visited this particular shop yesterday and got pastries for my son. My son really liked it and hence I visited this shop again today. Yesterday, I had offerred these guys 500 Rs note, which they did not accepted for obvious reasons and I duly paid the necessary change.

Today I politely requested them if they have a POS machine, which they declined. I then again requested if they have change for new 2000 Rs note.

One of the person at the counter offerred old 500 Rs note. I kind of asked him "sale bakwas kyu Kar rahe ho...no one is accepting 500 Rs notes now and you did not accepted it yesterday. To this guy became very abusive and started using MC/BC language, of course out of anger I also lost my patience and retaliated with few words"

Overall whatever happened was not really nice experience and I don't think I will visit the shop again. I know, you may not bother to put in check for this, but still thought I will put it across to you guys for whatever it's worth.

Regards, Sanjay, [protected]

Sir on 1st october i ordered a birthday cake for my sister i thought it would deliver on same day as same day delivery services are showing in website so i ordered a cake for my sister.
but after ordered i got to know that it will deliver after 2 days so for this reason i canceled my order and they have sent a mail to me...
We have initiating the refund process for the order number[protected] the refund amount will reflect in your account according to the bank's processing time. (7 to 8 working day)
But till date i didnt get my money back to my account i called them twice they said sir some techical problem there. ..
now last 3-4 days i am calling but they are not picking up the phone(monginis customer care)...
now tell me what will i do...monginis is a very big and good company and they are giving this kind of services...i didnt expctd it from them...

Dear monginis team,

I am not happy with your customer care agents who provides poor & pathetic service.
It's my mom's bday today, i am in mumbai & she is in ahemdabad, i booked a surprise cake for her yesterday through your website & my order no. Is #[protected]

I chatted with your customer care agent yesterday & he/she confirmed that the cake will reach today before 2pm.
Then i went ahead with booking & today she is arguing, that i did not inform her about early delivery.
It is very sad, if i would have known your service is like this, i would have booked through winnie.

Because of your poor service, my gift to my mom will reach late & we have arrange party which will start by 6pm.
I want cake before 5pm. Hope you can do it.

Your customer care agent who chats with your customers needs training.

Moreover i spoke to shahabuddin & bhawar in mumbai customer care office they two also was not at all helpful.

Thumps down for monginis services : (

I will be waiting for hearing from you!

Nikki