Monginis Cake Complaints & Reviews

i have been buying birthday cakes for several years but on 9.6.2014 i brought a birthday cake from monginis, krishnapur, kolkata -101 . while eating the cake it had smell of some chemicals which made me ill . Sudden downpour of quality lead me for deciding to never buy cakes of your company .

Hi! I am a regular customer of Monginis, Kolkata, Unnayan branch (Bengal Ambuja, Ajoynagar bypass). I had ordered eggless birthday cakes on three occasions and on all the three occasions they had failed to deliver it on different pretexts. And the disgusting part is that they did not inform us about the fact that they will not be able to do so, and only when I went to take the delivery, did they tell us that the cake will not be available. The reasons they gave each time was unique...the last time they said that the cake fell from one of the boys hand...before that they once said that the company factory has delivered the cake with eggs in it, ie, not the eggfree kind and several such excuses.When the franchisee was initially owned by Mr. Anjan Basu, I faced no such problem. But now I don't know who the owner is, but the employees are totally hopeless.

Dear All,

I've faced a very rough behavior of your staff at your outlet in Puri.

The details of the incidence is underneath:

Outlet--Puri--Orissa.

Date--10th August-2013.

Order placed on 9th August-13 at 12noon .

Order Details--1 Pound Black Forest Cake.

Price charged to me--Rs275.

While taking the cake I asked for a small candle which basically being given by every shop at free of cost to every cake purchaser.

Reply came from all three staff we don't provide any candle--You can purchase candle from our shop which will add Rs120 minimum for one fancy candle.

When I refuse to purchase that candle they told me that company are telling to sell this fancy candle--No free small candle was provided from company.

Then I asked for a proper bill(While taking advance they have provided a small written paper which states that 1 pound B/F cake--Fully paid).--Which they took from me while I was taking my delivery--They refused to provide any Bill. I saw one Black Forest Cake kept in the counter stating the price Rs 250 per pound.

When I pointed it out that B/F Cake price is Rs250--why you are taking Rs275 from me--They told me extra was taken to write the Happy Birthday on top of it.

My request to Monginis Management to please look into this matter which was tarnishing your image severely in Puri--Orissa. Every single guest going to this shop is facing this rough behavior of all three staff working in your outlet.

If you want to hear something more you are free to call me at -[protected].

On 12th Mar'13, I had ordered the below items from www.monginis.net. bearing order No. WEB-85044 for my sister's birthday, to be delivered in Kolkatta. Items were,

1) Dutch Chocolate Cake (With Egg) - Rs. 500.00
2) Striped Candles & Server - Rs. 50.00.
3) A Birthday Surprise! (Card) - Rs. 85.00, Order Subtotal - Rs. 635.00, Shipping Charges - Rs. 100.00

On 25th Mar'13 the order was delivered but only with No.1 item, i.e. Dutch Chocolate Cake, item no. 2 & 3 were not delivered that amounts to Rs 135/-. I asked them the reason for no delivery, and they say recipient refused to accept the candles and card. I reconfirmed from my sister regarding the delivery and she said only cakes were delivered. When I asked the monginis team about the same, they straight refuse to accept that it was not delivered along with 1st order, but was refused by the recipient. I even asked them to take up the case with the concerned courier, that there might have been a mistake on their end to which they are stating refusal of accepting order, but they refuse to take it any further.

I fail to understand, why would anyone just accept half the order and refuse to take the candles & card. Secondly, even if the same has happened, they should had taken an acknowledgement that they are refusing to accept., which is very much in practice with most of the couriers.

I am dissatisfied with their approach to my complain and proving me wrong without any sufficient proof. Also attaching, the proof they are giving me, where in I am not able to make out anything.

Although Rs 135 is not a big amount, but the refusal of monginis.net to my complain has forced me to write here.

This is to inform you that we had purchased 2 KG T/R Eggless from Vijay Traders ( Monginis Cake Shop at Vashi Sector - 17 ) on 30.03.2013.The receipt is attached for your reference.

We had found out that the order which we had given was Eggless but we had received Egg Cake.I had already informed the Executive that whether it is Egg or Eggless. He said it is Eggless. There was no Tag of Eggless & also the receipt was missing...

Hi my name is Suditie G sidana, i have ordered(ordr no---web[protected] an online gift on 12th feb 2013 ; chocolates for my husband, same was schedule for delivery on 14th feb 2013. monginis confirmed me this delivery date and even i spoke to their customer care officer and he confirmed that it will be delivered by 14th feb between 12 to 6pm.............but no delivery happened. They have wasted my money, time and completely spoil my valentine day..............n this kind of service i can't accept. now i am trying to contact them but its coming busy or they just disconnect the line....................hope you will help me in sorting out.

I purchased online gift for my wife on occasion of Valentine day, 14 Feb 3013. The product includes 15 Roses + 1 KG Black Forest Heart shape Cake. Delivery was done in afternoon on expected day. But instead of 1 KG packet contains only half KG cake that too not of type black forest. After repeated calls to customer care [They were always busy], person assured me about delivering 1 KG black forest cake by 6 PM.

Unfortunately it was never delivered. I wrote many mails to them but never got any reply on that. I am planning to take legal actions against them for below reasons:
1. Required product was never delivered
2. Suffered trauma because of their unsatisfactory service, They ruined my valentine day.
3. Required to make so many calls and wasting my time behind them.

Can anyone suggest me procedure on this? Can anyone give me email id / phone numbers of Monginise mumbai where I can file complaint?


Best regards,

Sandip Potdar
+91 [protected]

I PLACED AN ONLINE ORDER FOR A BIRTHDAY CAKE ON 8.2.2013 TO MONGINIS CAKE AT NASIK. PAID ONLINE rS.1180/- TOWARDS CHARGES THE DELIVERY DATE OF THE CAKE WAS ON 11.2.2013. IN THE EVENING ON 11.2.2013 IT WAS INFORMED TO ME THROUGH MOBILE THAT THE DELIVERY IS CANCELLED. REASONS WERE NOT KNOWN. TILL NOW THE MONEY HAS NOT BEEN REFUNDED TO ME.

Dear Sir,

I have purchase 01 nos, birthday cake on 31.1.13 from Baruipur Moniginis shop near railway gate.
But when I served this cake to my only 5 years little kid I have found very bad smell from that cake, this is very unfortunate that monginis is a very popular cake supplier, how to deliver this kind of product to the customer.

I have lost my birthday party on 1st of Feb.

Requesting you to check your product quality or PDI of your product before delivering to the market.

Sandipta Routh.
[protected].
[protected]@yahoo.co.in
sandipta.[protected]@bajajelectricals.com

Hi,
This is to Inform to you that, Yesterday I have purchased 40 Rs. Slice Cake from monginis. But the Shop Keeper Not provided me atleast a small bag also to carry the cake. When I asked for the bag, He is asking 2 Rs. for the Bag. Asking 2 Rs. is looking like the Beggar. Why this is happening. You should take care.
If you are not taking Care. you can give the Monginis cake in the Hand itself. why should you pack and give in the paper box by not giving the carry Bag.
If a person is without a Bag, Please imagine how he can carry the cake to the Home?

This Happens on Monginis Shop, Shree Nagar, Near Khare Dr. Wagle Estate, Thane (W), The Number written in box is[protected]

Dear Friends

All those who are reading this, please note that the Monginis Cake Shop - Naroda Franchisee has a serious issue of treating customers rudely and the guy over there has no manners of how to speak to customers.
I recently visited the shop to buy cake and when was about to make the payment, the kind in which I was dealt with left with me leaving without any purchase.

I just wonder that when it comes to giving permission for a franchisee, are there no clear guidelines based on which they finally decide to give their Brand Name to such people who have nothing to do with customer focus n respect which is a very basic business feature. Just because people do not have any option in that area, people are compelled to buy from this shop. While I was shopping there were other customers also who were being treated similarly.

Some of the sentences used were:-
"If you want to buy, then buy it, else leave"
"Do you think that if you don't buy, others will not buy"
"If you dont have enough money in your pocket then why are you wasting my time" - This was told to a poor couple who was asking for prices of cakes for their child, and possibly were checking which one would suit their pockets.

For people like this Franchisee owner, the franchisee license should be immediately cancelled and should be severly dealt with for their rude behaviour so they learn who the customer is.

I bought a cake from the monginis shop (vasai-east-opposite holy family convent school) on 2nd november 2012,the shopkeeper handed me the box and asked me to pay 5rs extra for the carry bag.I do not understand that when i buy a 750rs cake why am i to pay rs5 extra for a carry bag and that also a plastic carry bag.When asked for a reason the shopperson said that if we charge for the plastic bag people wont buy it and the harmful plastic wont go circulating in nature.
I was asking for a carry bag which can be made of paper as well.Even if they are charging why dont they give paper bags which still suggests that they are promoting plastic use.
Please take app. action.

Dr. Sawant.

It was my niece b'day and i brought the cake from monginis near (Dhayri phata,pune), which was not at all good in taste and when my niece ate that piece of cake she vomited and felt ill. when i went to the shop to complain they told me drop your complaint and we will get back to you. But till date i didn't get any response from them. It was very bad experience i had :-(. I believe you will come up with the solution.



Thanks in advance:-)

Regards,
Abhishek

This is with reference to the awful customer service rendered by Mr Sachin Bhagwat and his team at Monginis Cake Shop on Baner Road, Pune.

Today was my wife's birthday and we had ordered a cake to be delivered in the morning. Repeated calls went unanswered and eventually this man responded that since they have only one service boy, the cake can be delivered after 12 pm but before 5 pm.
Then another call came saying the cake will be delivered at 7.30pm. Finally the boy arrives at 9pm - when confronted over phone, MR Bhagwat goes on the offensive for no rhyme or reason and uses foul language and threatening tones with me and my wife. Our repeated calls for restraint go unheeded.
Such behavior with customers for a paid-for item is appalling.
We sincerely hope this brought to the notice of the public so that this outlet and this gentleman in particular is reprimanded for his unprofessional behavior.

Nandakishore
Baner,
Pune

Dear Sir,
This Complaint is against the Monginis Foods and their franchisee Gayatri cake Shop IIT Powai.
I ordered the cake for 1st July with a theme of cricket ground with players of 2kg butter scotch flavour, I got a call on Saturday 31st that the monginis foods doesn’t know to make players mould so give some other design, I was just planning for a another design,at that time a call came from the company that they will make the cake. Gayatri cake shop took Rs 1100.00 for a theme cake. But when I got the delivery of the cake I was shocked to see the cake, Ground should be circle, they made it rectangle. All the players were designed so horrible and every one was sleeping on the ground. The cake was hard and awful to eat, just because I was not having time, I took the Delivery, but my sons birthday party was spoiled. I just want to ask the Monginis company officials are you the same company who was No.1 in the cake industry, Don’t you have any inovative ideas or thinking to grow the company ? Are the company still working in 1972 batch. I will never order the cake from you or recommend it to others.
Shankar Walke([protected])

I wish I could have read your feedback before on this forum ordering from online monginis.
I ordered a well thought out cake for my parents Anniversary and Monginis experience was pathetic.

I had to follow up all day via so many calls all-through till 10 o' clock at night for the delivery of cake.(totally UNREIABLE)
Initially on calling, I was told the cake had been already delivered in afternoon. But only on forcing them multiple times did they try to find out and realized it was MISPLACED - no Accountability at all.

Then the cake was smashed up on the sides and they take extra Rs 100 for delivery, Pathetic!!

Text Written on cake seemed written by a kindergarten kid, Man why did I had to order from here.

Once it was delivered the actual cake looked far from the image posted online(take a look at the attached image and compare it on their site, you will surely be amazed)

Oh the above wasn't enough, when we tried eating - it was hardly edible. The cake, specially the cream smelt and tasted STALE.

Full waste of time, money(Rs 750 for that piece of crap) and good occasion being marred by such a pathetic experience.

I would say NEVER EVER order things from them.

i ordered a cake(ref-51668) for 6th may on 04.05.12. for khadakwasla , and i got the call on 4th confirming the address too.Now on 06.05.12 i was waiting for cake and thought of confirming the delivery time as i had planned a surprise party at 1800hrs evening.I made a call to them and after making three calls to diffrent people i came to know that my order has been cancelled due to non-delivery area. I didnt receive any sms, call or email either.The follow up is very bad.I ended up ordering cake on urgent basis paying double money at the eleventh hour.
Again i thought this could be bcoz of outer area so i ordered again a cake(ref-52680) for khan market, new delhi but due to sunday the office was found closed by delivery man.And i received a call about it, he asked me someother address but he said its not in his service area, i asked him if he can deliver a day after, he said he will call back confirming with his boss.I did not get any call there after and i assumed they would be making delivery.But the other evening when i again enquired about it, i get to know 'order is executed' and i wont get refund.For the cake delivery man consumed , i had to pay . I feel cheated.please help!!!

Last Wednesday, 25/04/12, had bought a hot-dog from Monginis' Dumdum Airport gate no.1 outlet. Took it home and when eating could make out that the bread was stale. Eventually had severe vomiting and stomach upset for which had to be admitted at Charnock Nursing Home. Was discharged on 28/04/12.
Quality of Monginis is going down the drain day by day.
I would definitely advice all my family and friends not to go for any Monginis items.
This is not the first time that I came across stale food from Monginis but also few years back had upset stomach after eating their food bought from Phulbagan outlet. Thankfully that time was not admitted at a nursing home.

I ordered a cake from Monginis for my Son's Birthday. The order was placed about 5 days before the birthday and till the D'day they never bothered to call or confirm the delivery details I only received a confirmation email stating that the transaction has been successful and is being processed.

I have to call up them and find out as to when the cake is being delivered. They said that the delivery will be done between 12 noon to 6PM which is the standard company policy to deliver cakes between 12-6 PM, however the cake did't get delivered even at 8:00 PM. I some how had a feeling that the cake was not going to come and the party might get spoiled. hence i ordered another cake at 6:00 PM at a near by bakery..and believe me those guys did a fantastic job of delivering a fantastic cake withing 45 minutes.

The Monginis cake which finally arrived at 8:05 pm. First sight sight at the delivery boy, I felt like thrashing him. The cake inside the box was all shattered, as if this wasn't sufficient the cake was tasting horrible.

I will never purchase any thing from Monginis hence forthand I will do my best to forbid anyone from going anywhere near to the brand.

On 22nd februwary 2012 I placed order of cake at monginies pvt.ltd. and bank debited Rs.491/- for placing order. On bank record details CCA12BFVG2571G93695124 transfer to [protected].But I received email from Monginies Pvt Ltd. about purchase not comleted. And also i didn't get order number. So please immediate solve my pronlem or paid monginies pvt ltd. I need cake on 25/02/2012. I already organise party on that date. Help me.