Monginis Cake Complaints & Reviews

Hi! I am a regular customer of Monginis, Kolkata, Unnayan branch (Bengal Ambuja, Ajoynagar bypass). I had ordered eggless birthday cakes on three occasions and on all the three occasions they had failed to deliver it on different pretexts. And the disgusting part is that they did not inform us about the fact that they will not be able to do so, and only when I went to take the delivery, did they tell us that the cake will not be available....

Dear All,

I've faced a very rough behavior of your staff at your outlet in Puri.

The details of the incidence is underneath:

Outlet--Puri--Orissa.

Date--10th August-2013.

Order placed on 9th August-13 at 12noon .

Order Details--1 Pound Black Forest Cake.

Price charged to me--Rs275.

While taking the cake I asked for...

On 12th Mar'13, I had ordered the below items from www.monginis.net. bearing order No. WEB-85044 for my sister's birthday, to be delivered in Kolkatta. Items were,

1) Dutch Chocolate Cake (With Egg) - Rs. 500.00
2) Striped Candles & Server - Rs. 50.00.
3) A Birthday Surprise! (Card) - Rs. 85.00, Order Subtotal - Rs. 635.00, Shipping Charges - Rs. 100.00

On 25th Mar'13 the order...

This is to inform you that we had purchased 2 KG T/R Eggless from Vijay Traders ( Monginis Cake Shop at Vashi Sector - 17 ) on 30.03.2013.The receipt is attached for your reference.

We had found out that the order which we had given was Eggless but we had received Egg Cake.I had already informed the Executive that whether it is Egg or Eggless. He said it is Eggless. There was no Tag of Eggless & also the receipt was missing...

Hi my name is Suditie G sidana, i have ordered(ordr no---web[protected] an online gift on 12th feb 2013 ; chocolates for my husband, same was schedule for delivery on 14th feb 2013. monginis confirmed me this delivery date and even i spoke to their customer care officer and he confirmed that it will be delivered by 14th feb between 12 to 6pm.............but no delivery happened. They have wasted my money, time and completely spoil my valentine...

I purchased online gift for my wife on occasion of Valentine day, 14 Feb 3013. The product includes 15 Roses + 1 KG Black Forest Heart shape Cake. Delivery was done in afternoon on expected day. But instead of 1 KG packet contains only half KG cake that too not of type black forest. After repeated calls to customer care [They were always busy], person assured me about delivering 1 KG black forest cake by 6 PM.

Unfortunately...

I PLACED AN ONLINE ORDER FOR A BIRTHDAY CAKE ON 8.2.2013 TO MONGINIS CAKE AT NASIK. PAID ONLINE rS.1180/- TOWARDS CHARGES THE DELIVERY DATE OF THE CAKE WAS ON 11.2.2013. IN THE EVENING ON 11.2.2013 IT WAS INFORMED TO ME THROUGH MOBILE THAT THE DELIVERY IS CANCELLED. REASONS WERE NOT KNOWN. TILL NOW THE MONEY HAS NOT BEEN REFUNDED TO ME....

Dear Sir,

I have purchase 01 nos, birthday cake on 31.1.13 from Baruipur Moniginis shop near railway gate.
But when I served this cake to my only 5 years little kid I have found very bad smell from that cake, this is very unfortunate that monginis is a very popular cake supplier, how to deliver this kind of product to the customer.

I have lost my birthday party on 1st of Feb.

Requesting...

Hi,
This is to Inform to you that, Yesterday I have purchased 40 Rs. Slice Cake from monginis. But the Shop Keeper Not provided me atleast a small bag also to carry the cake. When I asked for the bag, He is asking 2 Rs. for the Bag. Asking 2 Rs. is looking like the Beggar. Why this is happening. You should take care.
If you are not taking Care. you can give the Monginis cake in the Hand itself. why should you pack and give...

Dear Friends

All those who are reading this, please note that the Monginis Cake Shop - Naroda Franchisee has a serious issue of treating customers rudely and the guy over there has no manners of how to speak to customers.
I recently visited the shop to buy cake and when was about to make the payment, the kind in which I was dealt with left with me leaving without any purchase.

I just wonder that when...

I bought a cake from the monginis shop (vasai-east-opposite holy family convent school) on 2nd november 2012,the shopkeeper handed me the box and asked me to pay 5rs extra for the carry bag.I do not understand that when i buy a 750rs cake why am i to pay rs5 extra for a carry bag and that also a plastic carry bag.When asked for a reason the shopperson said that if we charge for the plastic bag people wont buy it and the harmful plastic wont...

It was my niece b'day and i brought the cake from monginis near (Dhayri phata,pune), which was not at all good in taste and when my niece ate that piece of cake she vomited and felt ill. when i went to the shop to complain they told me drop your complaint and we will get back to you. But till date i didn't get any response from them. It was very bad experience i had :-(. I believe you will come up with the solution.
br...

This is with reference to the awful customer service rendered by Mr Sachin Bhagwat and his team at Monginis Cake Shop on Baner Road, Pune.

Today was my wife's birthday and we had ordered a cake to be delivered in the morning. Repeated calls went unanswered and eventually this man responded that since they have only one service boy, the cake can be delivered after 12 pm but before 5 pm.
Then another call came saying...

Dear Sir,
This Complaint is against the Monginis Foods and their franchisee Gayatri cake Shop IIT Powai.
I ordered the cake for 1st July with a theme of cricket ground with players of 2kg butter scotch flavour, I got a call on Saturday 31st that the monginis foods doesn’t know to make players mould so give some other design, I was just planning for a another design,at that time a call came from the company that they...

I wish I could have read your feedback before on this forum ordering from online monginis.
I ordered a well thought out cake for my parents Anniversary and Monginis experience was pathetic.

I had to follow up all day via so many calls all-through till 10 o' clock at night for the delivery of cake.(totally UNREIABLE)
Initially on calling, I was told the cake had been already delivered in afternoon. But only...

i ordered a cake(ref-51668) for 6th may on 04.05.12. for khadakwasla , and i got the call on 4th confirming the address too.Now on 06.05.12 i was waiting for cake and thought of confirming the delivery time as i had planned a surprise party at 1800hrs evening.I made a call to them and after making three calls to diffrent people i came to know that my order has been cancelled due to non-delivery area. I didnt receive any sms, call or email...

Last Wednesday, 25/04/12, had bought a hot-dog from Monginis' Dumdum Airport gate no.1 outlet. Took it home and when eating could make out that the bread was stale. Eventually had severe vomiting and stomach upset for which had to be admitted at Charnock Nursing Home. Was discharged on 28/04/12.
Quality of Monginis is going down the drain day by day.
I would definitely advice all my family and friends not to go for any...

I ordered a cake from Monginis for my Son's Birthday. The order was placed about 5 days before the birthday and till the D'day they never bothered to call or confirm the delivery details I only received a confirmation email stating that the transaction has been successful and is being processed.

I have to call up them and find out as to when the cake is being delivered. They said that the delivery will be done between...

On 22nd februwary 2012 I placed order of cake at monginies pvt.ltd. and bank debited Rs.491/- for placing order. On bank record details CCA12BFVG2571G93695124 transfer to [protected].But I received email from Monginies Pvt Ltd. about purchase not comleted. And also i didn't get order number. So please immediate solve my pronlem or paid monginies pvt ltd. I need cake on 25/02/2012. I already organise party on that date. Help me....

Respected sir/madam

As i just wanted to let u know that i brought a bar cake of choclate flavour
in is having mfd date 31.01.2012 but it as very hard & silky batter inside
not baked so i dont know is that a mistake o[censored]r quality or somebody is
duplacting...