Monginis Cake Complaints & Reviews

Cashier /attendant demanding for money with companies logo on it.
When i said it is illegal as per government norms she said company charges us for buying bag from them so how can we give it for free to customer.

On Sunday I had purchased a rainbow 🌈 colour pastry cake of just 80rs since we are two members at home .. To welcome our baby... Now I repent y did I prefer it... It spoiled the entire program. Cake was not fresh at all. I had purchased from camp area belgaum karnataka on Sunday 23rd April around 3.55pm
Name : Abhijit Gawas
Mob no : [protected]

I had purchased a rasmalai cake from monginis shop, Gloria Enterprises, Suresh tower, shop no 9 & 10, B wing, Near Lourds school, Rambaug, Kalyan West-421301
How are you selling sour and bad taste cakes.
Who will responsible if any food poisoning happen with us.
I purchased the cake on 22/04/2023 at 6:00 pm
On same day I return the cake at 7pm but I don't get any refund.
Why should I wait for refund?

I purchased 3 patties and 1 pizza from Doltala Monginis shop yesterday evening which was poor And produced Diarrhoea from morning
Do the needful asap
Dr Bhaskar Mukhopadhyay
Madhyamgram

The outlet neighbouring to Parnasree Palli Bazar sold stale and smelly Shammi Kabab to me.

Location - Monginis Cake Shop (Sreesh Confectionary) Mahamayatala Garia
Date: 24th March 2023
Time: 8:00 pm

I bought 3 chocolate mouse from the store, one of the items had a expiry date of 24th March itself which i had not checked while purchasing. My son (9years old) had the mousse half and then complained that it was stinking and he could not have it. When i check it, found that the product was an expired one as date mentioned the date of expiry as 24th itself and the item was pungent and stinking. I rushed to the store and was taken a back by the owner & the staff behavior.

My complaint is as much as the Item as is the the behavior of the owner specially. When i asked her if anything happens to my child who is responsible to it, she just smiled away and says its not her look out. She cannot go into each item and make sure what she is selling is good or bad. None of the staff or the owner had the etiquette to even say a sorry. This show the reflection how MONGINIS is handling customer feedback I have clicked pics and made a video too and posted in FB tagging Monginis.

Alas Monginis didnt even revert back to it.
I am making a complain to FCCI.

I bought a chicken pie worth Rs 32 and i asked to pack it and give me. The sales person denied me to give carry bag stating that MONGINIS asked not to give carry bags to customers buying worth less than Rs 50. The pie was hot and it needed a carry bag. I request the team to look into the matter and take necessary action regarding it as it affects your brand name also it harrasses us. Thanks and Regards.

I bought a chicken pie of Rs 32 and i asked the sales person to pack and give..he packed but he denied giving a carry bag stating that MONGINIS has asked not to give carry bags to customers buying worth less than Rs 50. But the packet was hot so i needed a carry bag. Please look into the matter as soon as possible as it causes negative impression about the brand and it harrasses us too.

On 17th was my brother's birthday. Cake was delivered at around 5.45. We cut the cake and distributed it amongst children. Later on mom took few pieces to her friends and to her utter surprise one of them spotted this 4 cm of plastic pipe piece sort of thing from her mouth
Cannot explain what she went through. As this cake was distributed amongst kids.

This is a complaint and also a reminder to make their standards high. People's health and lives are at stake.

Staff behavior is very bad very rude...and she said she is a owner so she can anything. .I think her needed a proper sales classes and behavior tution.

Whomsoever Concern,

I Mohsin Khan the customer who is visited 21-Feb-2023, Evening by 6:30pm, Monginis Shop which is at
Shop No 2, Golden Arch Society Kalina Kurla Rd, Old Kalina Mkt, opposite Kalina, Santacruz, Mumbai, Masjid, Mumbai, Maharashtra 400029,

I was planning to order 2kg Black Forest cake for my wife birthday, before ordering the cake we are planing to have pastries For Black forest which is for 55Rs.

My wife tasted she felt very Bad in taste i was suprised i taste myself it was a stale cake which shop owner denied to accept the reality, i am showing and ask her to taste once she denied and i also shown her pictures of the cream suppose to be white but it was in pinkish coloured i easily make out because there was a Balck forest 1KG cake lying in the stall, when i informed her she was like rakh rakh k hota hai aisa..Then i was like somthing is fishy..

Kindly look into the matter as i wasted my 55Rs after Two spoon we decided not to Eat as it was tasting like i am having it from street..

Shop owner / Worker (Lady) who took the money and box packed the cake and said i am sending this to the company..

I don't know what quality Cake Monginis is making now days..if problem is not monginis then find out the culprits as i am not going to allow any one from my family friends to visit the place Monginis for Cakes,

Its a compodition world..i want my money to be reimbursed as i have paid for your mistakes..

Also i am attaching my complaint which i have wrote in the book..I am planning to put this matter into social medial, kindly revert me back as soon as possible,

Mohsin Khan - [protected]

Bought red velvet jar cake. After coming home and opening it, it stinked like hell. Later saw the expiry date was already passed a few days ago. Customers are in hurry, they can forget to see manufacturing and expiry dates. But it's also the responsibility of company to sell fresh cakes. The seller took undue advantage of my hurry. It's disappointing on part of the customer. And also defames Monginis company as a whole. Strict standards and compliance to be issued by the company. Also the other pastry bought along was dry and appeared to be very unfresh. Incidence took place at Monginis store, professor chowk, Savedi, Ahmednagar, Maharashtra

Hello
I had ordered a customised cake worth Rs. 2000 from Monginis in my area. The cake was filled with cream and a bad quality colour. The colour was not coming out even after washing the hands with soap. There was colour even inside the mouth after eating. Also, the cream had a sour taste.

We found metal piece in paneer puff today which I had brought for birthday of my daughter. This is horrible and we lost trust on Monginies. Hence forth I will never purchase any thing from monginies. Food safety is worst. I had kept that metal piece and will hand over to monginies

I ordered a cake on 7th February 2023 .
ORDER NO. MONGINIS-03341
DELIVERY DATE:[protected]:00 PM-7:00 PM) The cake wasn't delivered .

When I called on the number given in the confirmation message, he rudely claimed it was wrong number!
Moreover, when I called customer care they didnt pick up the call for several times.I WASTED about 1 hour in just trying to connect to customer care . When they finally recieved my call, they were clueless as to how to help me out . Later they called me and tried to impose upon me some random different flavored cake and told delivery would take 30 mins. It was already 9:00 pm by that time . After a while the customer executive calls me and says he will refund the amount the next day and had the AUDACITY to tell me to REMIND him about the same by calling him !!!

So, all in all, I didn't receive the cake after having ordered it 2 days well in ADVANCE

It RUINED MY SPECIAL DAY .Made me call and wait for hours

Please teach your staff basic manners, how to respond to contingencies like delay in delivery system failure, etc

We have been ordering from Monginis since my childhood . Experiences such as this -RUINS OUR MEMORY WITH BRAND -MONGINIS

I ordered cake online on 7th February 2023.
ORDER NO. MONGINIS-03341
DELIVERY DATE:[protected]:00 PM-7:00 PM)

The cake wasn't delivered. I tried to call the number given in the confirmation message ([protected] ), he rudely claimed it was wrong number .Moreover, when I tried to call customer care they were non responsive and when they finally received my call, they were clueless as to how to help me out . They tried to impose upon me some random different flavored cake and told me it would still take 30 mins to be delivered . After about 20 mins they called me again and told me even that wouldn't be possible and they will refund the amount the next day.

It ruined our special day ! Made me call and wait continuously
Pathetic lossers

Teach your staff -basic manners, how to handle cases where there is delay in delivery /when your system has not registered the order, etc

We have been ordering from monginis since my childhood . To have such unpleasant experience, it ruins our memory with the whole brand -Monginis .

We bought a shunya fizz from ghatkopar metro station being in Mumbai we had to rush for the train upon checking we found that the drink was expired 15 days back I think monginis is risking on lives by selling a carbonated expired drink this is ridiculous

Bought a chocolate cake from monginis thakurpukur, Kolkata yesterday and when we cut it was stale and tasted foul. Why does monginis serves stale food? I have bought many times from different outlets but never experienced this, it's the first time I bought it from thakurpukur and the experience is horrible. Nobody ate the cake what a disgrace.

We bought a rainbow cake from Moginis store Ambernath east. When we open the box it was slight smelly but then we still cut the cake and had one bite... it was stale cake... i took that cake again to the shop...The shopkeeper didn't agreed that it was stale... she was arguing that this cake is for childrens... I have this rainbow cake everytime. So not sure why this cake is meant for only children. I have thrown that cake in their dustbin... loss of money and loss of happy occasion.

I ordered a monginis picture cake from chhapra monginis shop. He was doing Whatsapp business. He accepted the order on the WhatsApp. But then rejected when went to collect it from shop just before the function . And it was too humiliating in front of the guests. I also found many similar complaint against this.