Monginis Cake — bad taste with foul smell.

Address:

Gandh Kuti , Near Bhavani Dairy , Tapkir mala Chouk , Dr, Jagadale Hospital Road, Tapkir Nagar, Kalewadi, Pimpri, 411017

I have purchase Coffee flavor cake from Shagun Chowk, Pimpri, Pune. outlet of moginis on 8th August evening.
It was my mothers 60th birthday, we were celebrating with our family, elders and kids were their.
We cut the cake and offered to my parents and kids they found it was sour and not eatable with foul smell.
We took entire cake back to above mentioned cake shop, and raised our concern with shop keeper .
However shopkeeper denied the fact that the cake is not good and not eatable . We have asked him to replace the cake or refund the money.
Shopkeeper denied both request and he told us the process for getting the cake replace or refund.
He said We will send this cake to company and company will check the it, laboratory taste will happen, and then we get reply whether cake is problematic.
Which was very pathetic solution, Instead of apologizing to us for providing bad quality cake, and helping us to make our day special or making customer recovery. He explained me about company process and denied facts

Please note that someones birthday is very special day in life and we are making Monginis one of part of it. If we get such service how can we trust you guys that we are give right edible things to our kids and relatives.

We kept this cake at shop counter and left the place with halfhearted.

I need your uppermost attention to such incident which will hamper to such big brand Monginis

I have also clicked video of this entire scenario, i you wish i can share with you

Regards
Dipankar Jagtap
[protected]
[protected]@gmail.com